Motel a Orlando

“Buen servicio”

“I need my money refunded onto my card”

“I booked this hotel through Expedia. My Expedia reservation only showed the check-in and check-out times. There was no clear notice stating that check-in would not be available after a certain time, nor was I told that I needed to call the hotel in advance for a late arrival. When I arrived after midnight and was unable to check in, the front desk told me that this was Expedia’s responsibility and that the late check-in policy was listed on the hotel’s own website. However, I booked and paid...

“Booked a stay through Expedia. I had a reservation with this hotel but my flight got cancelled, I attempted to call the location to notify them of this and I was only told to take it up with Expedia. I called Expedia and they contacted the hotel to request a refund of a no show fee and the hotel declined. Poor customer service for something out of my control.”

“Room very clean”

“Well, first the TV didn’t work properly so I was moved to a different room. The second room bathroom was less than clean. Staff was very courteous and accommodating.”

“Shower easy access!!”