During our stay we found the desk employees to be very warm, helpful, and courteous--especially Rick who made sure we didn't go hungry at night (he makes the best malts)! The hot tub was not open, but the pool and the sauna were and we had a great time. The resort was very welcoming and a cozy feel. We had a room on the second floor facing the lake and enjoyed sitting out on the deck off our room and looking out over the lake. I would highly recommend this resort if you are in the area. It is close to the bear sanctuary, the bog walk, and a state part. The grocery store in town has everything you would need and there are a couple of resturants close by with good food. Our experience was very positive!