6/10 Soddisfacente
Angel
Viaggio di coppia
19 ago 2025
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia
My boyfriend and I rented a room for one night. The rooms with jetted tubs looked impressive. I was given the key to room 222 initially. I really liked the decor. Unfortunately it was unclean. None of the mirrors or surfaces were cleaned. There was hair in the tub and shower. There was a hole in the wall behind the door. There was a considerable pile of dirt in the bathroom behind the door. And the TV remote didn't work.
After complaining, we were moved to another room. This time the room was 107. An awful smell was enough to knock a person out. I complained to the front desk. He said he would spray something but that's the best he could do. Tired and aggravated, I agreed. He claimed he checked the rooms and didn't see any problems. I called him on it and told him I don't think he would find those rooms suitable if he were paying to stay there.
He came back and sprayed something else all over the carpet to help with the smell. By morning the smell was back and I woke up with a terrible headache and stuffy nose.
They refused a discount but did their best to accommodate us. I tried to show the staff the areas that needed attention and they didn't want to listen.
I get the impression this place used to be higher end but maybe changed hands recently? Improve your guests experience through quality, cleanliness, attention to detail and premier customer support.
Angel
Soggiorno di 1 notte ad agosto 2025
