Hall

Recensioni per Days Inn by Wyndham Ottawa West

2.5 out of 5
Days Inn by Wyndham Ottawa West
350 Moodie Dr, Ottawa, ON

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 385 su 1002 recensioni" "
Valutazione di 8 - Buono. 381 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 128 su 1002 recensioni" "
Valutazione di 4 - Scarso. 55 su 1002 recensioni" "
Valutazione di 2 - Terribile. 53 su 1002 recensioni" "

8,2/10

Pulizia

8,6/10

Personale e servizio

7,4/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Martin

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Property is very old. Not in great condition. Clean as it can be. Bed was comfortable and our room was quiet. No breakfast was available as listed. Coffee only in the lobby in the morning. Packaged chips and snacks available for purchase. Part of the reason for booking this property at $200/ night was that breakfast was included. I feel ripped off not getting what I paid for. Shame on Days Inn, their quality has gone down hill over the years. Brand is suffering for sure.
Soggiorno di 1 notte a maggio 2024
Risposta di FOM, il giorno 4 mag 2024
Thank you for your feedback. We have not offered breakfast at our property for almost a year now as our on-site restaurant is happy to provide a better breakfast at a nominal charge. We are sorry that we did not meet your expectations.

6/10 Soddisfacente

Shane

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Hotel was in ok shape. Sink drain was broken and sink wouldn’t drain. Grocery store and McDonald’s close by. Easy to get too.
Soggiorno di 1 notte ad aprile 2024
Risposta di FOM, il giorno 16 apr 2024
Thank you for your feedback. We are sorry that you experienced maintenance issues during your stay and it is our hope that it will not discourage you from staying with us in the future.

10/10 Eccellente

Che Ny

Soggiorno di 1 notte a marzo 2023
Risposta di FOM, il giorno 27 mar 2024
Thank you for the positive rating!

2/10 Terribile

Kaitlyn

Non mi è piaciuto: Personale e servizio
Being accused for smoking in the room and told "no evidence" when we went outside and sat in our car and told them to look at the cameras. We even clean3led the room, all we did was sleep and take a showrr and the only good service was the gentleman when we checked in.
Soggiorno di 2 notti a febbraio 2024
Risposta di FOM, il giorno 14 mar 2024
When the housekeepers suspect a room has been smoked in, it must be checked. Unfortunately, it happens often. When there is no evidence of smoking, there is not much we can do. The room had to be deep cleaned and put out of order for several days because of the lingering odor.

10/10 Eccellente

Jacqueline

Mi è piaciuto: Condizioni e dotazioni della struttura
Great service. Clean and well located for where we needed to be.
Soggiorno di 1 notte a febbraio 2024
Risposta di FOM, il giorno 2 mar 2024
Thank you for the positive feedback. It is much appreciated.

4/10 Scarso

Alcapone

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
TV was not working with other apps. The tub is rusty.
Soggiorno di 1 notte a febbraio 2024
Risposta di FOM, il giorno 20 feb 2024
Thank you for taking the time to leave your feedback. All feedback is appreciated. The maintenance department have been notified of the rust in your bathtub and will take care of it immediately.

8/10 Buono

Patricia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great king size bed, no microwave.
Soggiorno di 1 notte a febbraio 2024
Risposta di FOM, il giorno 13 feb 2024
Thank you for your feedback. We are happy that you enjoyed your stay!

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di FOM, il giorno 13 feb 2024
Thank you for your feedback.

6/10 Soddisfacente

Sherry

Soggiorno di 2 notti a gennaio 2024
Risposta di FOM, il giorno 7 feb 2024
Thank you for your feedback.

10/10 Eccellente

Oscar, Maple

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di FOM, il giorno 3 feb 2024
Thank you for the positive rating!

2/10 Terribile

Sean

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e servizi
The are advertising breakfast included/free continental breakfast. But when you go the continental breakfast area it is closed and the direct you to the restaurant. The restaurant does have a sad breakfast bar setup but it is 8 dollars to have access to the toast, cereal, yogurt, and a croissants. If you want eggs, sausage, waffles, fruit, the is an additional cost and they have to bring it to you. Then they are asking for tips for the service. Not impressed considering in was advertised as a included breakfast at the time of booking.
Soggiorno di 2 notti a dicembre 2023
Risposta di FOM, il giorno 5 dic 2023
We do not advertise anywhere that breakfast is included and it has been that way since June of this year. I am sorry that you found the breakfast offered in the attached restaurant underwhelming.

6/10 Soddisfacente

Anny

Soggiorno di 1 notte a dicembre 2023
Risposta di FOM, il giorno 5 dic 2023
Thank you for your feedback.

10/10 Eccellente

Thomas

Soggiorno di 1 notte a dicembre 2023
Risposta di FOM, il giorno 3 feb 2024
Thank you for the positive rating!

10/10 Eccellente

Carmen

Soggiorno di 1 notte a novembre 2023
Risposta di FOM, il giorno 3 feb 2024
Thank you for the positive rating!

6/10 Soddisfacente

Karen

Viaggio di lavoro
Non mi è piaciuto: Servizi
Not what I was hoping for. The hotel was not in an area that had restaurants to have dinner at.
Soggiorno di 1 notte a novembre 2023
Risposta di Rose, il giorno 15 nov 2023
Odd, as we have at least 6 within walking distance.

8/10 Buono

Chris

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice and comfortable. Fine for a basic No Frills Hotel.
Soggiorno di 1 notte a ottobre 2023
Risposta di Front Office Manager, il giorno 26 ott 2023
Thank you for your positive feedback! It is much appreciated.

10/10 Eccellente

Lisa

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2023
Risposta di Front Office Manager, il giorno 25 ott 2023
Thank you for your positive rating! We are so happy that you enjoyed your stay.

8/10 Buono

laura

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
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Soggiorno di 1 notte a ottobre 2023
Risposta di Front Office Manager, il giorno 24 ott 2023
Thank you for your positive rating.

2/10 Terribile

Louis Ka Wai

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Days Inn signage didn’t even light up, we almost missed it when we first arrived. This was first thing we saw before entering the hotel and it represented the hotel. Shower head was broken it almost came off. Bed mattress was so old. Carpet was so old. LG TV was outdated. Bathroom exhaust fan was not working. Elevator stopped working at night and we were at 5/F. I had an impression that they just want to close down the business. Terrible.
Soggiorno di 2 notti a ottobre 2023
Risposta di Front Office Manager, il giorno 19 ott 2023
We are so sorry that your stay with us was less than exemplary. At Days Inn we strive to make every guests' stay a pleasant experience. We have sent our maintenance department to address the issues in the room and we sincerely apologize for the issues with the elevator.

4/10 Scarso

David

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
broken toilet, soap container fell off wall,dirty air conditioner,some power outlets did not work
Soggiorno di 2 notti a settembre 2023
Risposta di Hotel Management, il giorno 2 ott 2023
Thank you for sharing your feedback about your recent stay. We sincerely apologize for the disappointing experience you had with us. Your comments are valuable, and we will investigate the issues you mentioned to improve our accommodations and service.

6/10 Soddisfacente

Vanessa

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Staff were not very friendly and welcoming, challenged us on basic questions such as if there was Continental breakfast (told us to look at the hotel info online) asked about a seniors discount and very rudely said no, even with our elderly mother standing with us. Nothing special or fancy about this hotel, which is fine if you just need a place to stay overnight
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Management, il giorno 2 ott 2023
Thank you for sharing your feedback with us. We apologize for any negative interactions you had with some of our staff. Your feedback is important, and we will address this matter internally to ensure a better experience for our guests

10/10 Eccellente

Jing

Soggiorno di 3 notti a settembre 2023
Risposta di Front Office Manager, il giorno 19 ott 2023
Thank you for your positive rating!

10/10 Eccellente

Jenn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Management, il giorno 2 ott 2023
Thank you for sharing your feedback with us.

6/10 Soddisfacente

Linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Front desk who checked us on was outstanding. Personable, engaged, knowledgeable. Everyone else told us they did not know anything as they had only been there a day or so. TV kept freezing. Obviously not enough WiFi strength for the usage. Annoying.
Soggiorno di 2 notti a settembre 2023
Risposta di Hotel Management, il giorno 2 ott 2023
Thank you for your review. We appreciate all feedback

4/10 Scarso

Lisa

Place was dirty
Soggiorno di 1 notte a settembre 2023
Risposta di Hotel Management, il giorno 2 ott 2023
Thank you for sharing your feedback about your recent stay. We sincerely apologize for the disappointing experience you had with us. Your comments are valuable, and we will investigate the issues you mentioned to improve our accommodations and service.

10/10 Eccellente

Jeffrey

Soggiorno di 4 notti a settembre 2023
Risposta di Front Office Manager, il giorno 19 ott 2023
Thank you for your positive rating!

6/10 Soddisfacente

Laurie, Montreal

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio
Staff was unwelcoming upon arrival
Soggiorno di 1 notte a settembre 2023
Risposta di Days Inn Ottawa West, il giorno 22 set 2023
Thank you for your review. We appreciate all feedback.

10/10 Eccellente

Dan

Soggiorno di 1 notte a settembre 2023
Risposta di Days Inn Ottawa West, il giorno 22 set 2023
Thank you for your review. We appreciate all feedback.

8/10 Buono

Nancy

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti ad agosto 2023
Risposta di Days Inn Ottawa West, il giorno 22 set 2023
Thank you for your review. We appreciate all feedback.

6/10 Soddisfacente

Gerald

Very disappointed in the breakfast. Minimum variety and it should have been included like last time we stayed.
Soggiorno di 1 notte a settembre 2023
Risposta di Days Inn Ottawa West, il giorno 22 set 2023
Thank you for your review. We appreciate all feedback.

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 18 notti ad agosto 2023
Risposta di SM, il giorno 9 set 2023
We're genuinely sorry to hear that your experience fell short of your expectations, receiving a 2 out of 10 rating. Your feedback is essential to us, and we'd appreciate any specific details or concerns you can provide to help us understand and address the issues you encountered during your stay. We're committed to improving and hope to have the opportunity to make it up to you in the future.

10/10 Eccellente

Deanna

Viaggio di coppia
Mi è piaciuto: Servizi
Staff was very friendly and polite. Rooms were very clean .
Soggiorno di 1 notte a settembre 2023
Risposta di SM, il giorno 9 set 2023
Dear Deanna,We appreciate your kind words and positive feedback about our friendly and polite staff and our clean rooms. Providing exceptional service and cleanliness is a top priority for us, and we're delighted to know we met your expectations. We look forward to welcoming you back in the future for another great stay.

6/10 Soddisfacente

Sandra Dos

Soggiorno di 3 notti ad agosto 2023
Risposta di Hotel Management, il giorno 9 set 2023
Thank you for your feedback, and we appreciate your honesty in rating your experience. We always strive to improve, and your input is valuable. If you have any specific suggestions or concerns that would help us enhance your next visit, please feel free to share.

4/10 Scarso

Patricia

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great location but more business. Hotel under renovation. Could hear elevator during night. Shower was outdated and hard to turn on and fan in washroom did not work.
Soggiorno di 1 notte a settembre 2023
Risposta di SM, il giorno 9 set 2023
Thank you for sharing your recent experience with us. We're glad to know you appreciated our great location, but we apologize for the inconveniences you encountered during your stay. We take your feedback seriously and will address the issues with the elevator noise, shower, and bathroom fan promptly. Your input is valuable, and we aim to provide an improved experience in the future.

6/10 Soddisfacente

Yoseph

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
The staff were very good. I believe the property is under maintenance. It’s very basic. No coffee shop in the property, no breakfast facility in the property. We left after two nights. I think it’s overrated for the price.
Soggiorno di 5 notti ad agosto 2023
Risposta di SM, il giorno 9 set 2023
Thank you for sharing your thoughts on your recent stay with us. We appreciate your feedback, and it's great to hear that you found our staff to be very good. However, we are sorry to learn that your overall experience did not meet your expectations. We understand your concerns about the property's basic amenities and the absence of a coffee shop and breakfast facility. We are continuously reviewing and updating our offerings to better serve our guests, and your feedback will certainly be taken into account as we make improvements.We apologize if you found the property overrated for the price. We aim to provide our guests with a comfortable and satisfying stay, and we will use your comments to ensure we are offering a fair value for the experience we provide.We genuinely appreciate your input, and we hope you may consider giving us another chance to provide you with a more enjoyable stay in the future. Please feel free to reach out to us directly if you decide to return, and we will do our best to exceed your expectations.Thank you for choosing our hotel, and we value your feedback.

2/10 Terribile

Marc

Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
Decent place Random stuff all over the place broken Elevator button to be one AC did not work a damm in the room. Was hotter then a sauna No matter what you did it would not work.. Too tired to change rooms. Bed was comfy. And so was the pillows. Staff nice. No breakfast at all.
Soggiorno di 1 notte a settembre 2023
Risposta di Front Office Manager, il giorno 27 ott 2023
Thank you for your feedback. We will pass on your kind comments regarding the staff and the beds/pillows to our team and we will have the maintenance team check out the air conditioner unit in the room that you were staying in.

2/10 Terribile

Robert, Hamilton

Viaggio con animali domestici, Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
If you can spend a few extra dollars stay anywhere else. This DAYS INN property is falling apart and it looks like no money has been invested into the infrastructure for a long time. The Expedia photo is misleading...the building is now painted in ugly black and the brickwork is crumbling although there were contractors working on the outer facade when we were there. At the end of the day, in late afternoon, roofing contractors would set up in a section of the hotel parking lot, pull out their camping chairs and drink alcohol continuously for 3 or 4 hours. This went on for three days, right in the middle of the guest parking while we were there and no one on the DAYS INN staff seemed concerned. Each morning the parking lot would be strewn with beer cans...everywhere. The room itself was replete with broken fixtures and substandard amenities while the hallway carpet was dirty and obviously had not seen a vacuum in a few days. During our stay, not one visit by hotel staff to quickly clean the room...all in the name of saving the environment and Mother Earth. To top off the entire experience, we had booked in April 2023 and at that time breakfast was included. However, DAYS INN discontinued the breakfast service on June 28, 2023. When we checked in, no one informed us of this change and we were told it was no longer available. Upon leaving/checking out, we were informed, only then, that meal vouchers should have been given to us but apparently, no one on staff took any action.
Soggiorno di 3 notti ad agosto 2023
Risposta di SM, il giorno 9 set 2023
Dear Robert,We sincerely appreciate you taking the time to share your recent experience with us. We are deeply concerned to learn about the issues you encountered during your stay, and we apologize for falling short of your expectations.We value your feedback regarding the hotel's condition and the ongoing construction work. We are actively working to address these concerns and make necessary improvements to enhance our property. Your comments about the parking lot situation are particularly disheartening, and we will address this matter promptly to ensure a more pleasant environment for our guests.We apologize for the maintenance issues you experienced in your room and the cleanliness concerns in the hallway. This does not reflect our usual standards, and we will be diligent in addressing these issues with our housekeeping and maintenance teams.Regarding the breakfast situation, we apologize for the miscommunication. We have discontinued our breakfast service as of June 28, 2023, and it appears there was a lapse in informing our guests about this change. We are sorry for any inconvenience this may have caused, and we will use your feedback to improve our communication processes.Your feedback is invaluable to us, and we hope you will consider giving us another opportunity to provide you with a more satisfying experience in the future. Please do not hesitate to reach out to us directly if you plan to return, and we will do our utmost to make your next stay exceptional.Thank you for bringing these issues to our attention, and we appreciate your patience and understanding.

6/10 Soddisfacente

Zohra

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Il y avait des tâches de sang sur la taie d'oreiller, un deux lit était inconfortable et mal replacé sur le sommier .. Il y avait du bruit pendant toute la nuit ( pas bien isolée) Pas de petit déjeuner inclus, pas de piscine
Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel Management, il giorno 9 set 2023
Nous sommes profondément désolés d'apprendre les problèmes que vous avez rencontrés lors de votre séjour. Les taches de sang sur la taie d'oreiller et l'inconfort du lit sont inacceptables, et nous nous excusons sincèrement pour ces problèmes. Nous allons immédiatement prendre des mesures pour améliorer la qualité de nos chambres et assurer leur propreté.Nous comprenons également que le bruit et l'absence d'isolation phonique ont perturbé votre sommeil, ce qui n'est pas à la hauteur de nos normes. Nous allons examiner nos procédures pour minimiser les nuisances sonores.En ce qui concerne le petit-déjeuner et la piscine, nous sommes désolés que ces installations ne soient pas disponibles pendant votre séjour. Votre avis est précieux, et nous le prenons en compte pour améliorer notre service.Nous espérons que vous nous donnerez une autre opportunité de vous accueillir dans des conditions plus agréables à l'avenir. Si vous avez d'autres préoccupations ou des besoins spécifiques, n'hésitez pas à nous contacter directement. Votre satisfaction est importante pour nous.

10/10 Eccellente

Nico

Soggiorno di 1 notte ad agosto 2023
Risposta di Days Inn Ottawa West, il giorno 22 set 2023
Thank you for your review. We appreciate all feedback.

8/10 Buono

michael

Soggiorno di 1 notte ad agosto 2023
Risposta di Days Inn Ottawa West, il giorno 26 ago 2023
Thank you for your positive rating.

8/10 Buono

Caryn

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was really conveniently located to an appointment I had. It was quick and convenient to check in and out. The staff we’re helping and efficient.
Soggiorno di 1 notte ad agosto 2023
Risposta di SM, il giorno 9 set 2023
Dear Caryn,We greatly appreciate your positive comments regarding our hotel's convenient location, quick check-in/check-out process, and helpful, efficient staff. Your satisfaction is our priority, and we're delighted to have made your stay enjoyable. We look forward to welcoming you back for another seamless experience in the future.

10/10 Eccellente

Susie

Viaggio di gruppo
Mi è piaciuto: Servizi
Great location. Lots of restaurants in the area.
Soggiorno di 1 notte ad agosto 2023
Risposta di Days Inn Ottawa West, il giorno 23 ago 2023
Thank you for your positive review.

8/10 Buono

gilles

Soggiorno di 1 notte ad agosto 2023
Risposta di Days Inn Ottawa West, il giorno 23 ago 2023
Thank you for your positive rating.

10/10 Eccellente

Natalie

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Staff are very friendly and welcomed us with our dog. The hotel is being renovated so I'm sure it will be better eventually. Good location but very busy corner. Great that they now have charging stations for ecars
Soggiorno di 1 notte ad agosto 2023
Risposta di Days Inn Ottawa West, il giorno 20 ago 2023
Thank you for the kind thoughts and review. I know that the staff will be pleased to see your review and we look forward to the exterior brickwork being completed.

6/10 Soddisfacente

Stephen

Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel Management, il giorno 9 set 2023
Thank you for taking the time to share your thoughts and the review

8/10 Buono

Kayte-Lynn

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Overall good stay. However, there is currently construction happening on one side of the building. This is fine, but a heads up would have been nice that it was directly happening in front of our room on the 6th floor. So when I opened the curtains in the morning, there was a man directly outside the window who proceeded to look inside before I closed the curtains. If I had been given notice I would have kept the curtains closed for privacy. Luckily I was dressed when I opened the curtains. When I told the front desk and they seemed pretty uninterested in my concerns.
Soggiorno di 2 notti ad agosto 2023
Risposta di SM, il giorno 9 set 2023
Dear Kayte-Lynn,Thank you for your feedback. We apologize for the construction oversight and privacy issue you encountered. We'll address these concerns and ensure better communication in the future. Your comments are important, and we hope to serve you better next time.

6/10 Soddisfacente

May

Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel Management, il giorno 9 set 2023
Thank you for taking the time to share your thoughts and the review

6/10 Soddisfacente

Bradley

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Charged deposit by both Expedia and the hotel itself
Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel Management, il giorno 9 set 2023
Dear Bradley,I apologize for any confusion regarding the double charge you noticed. Please rest assured that we don't charge your credit card for a deposit; it's a temporary hold that we place, and it is released at checkout if there are no issues with the room. If you have any further concerns or require assistance with this matter, please don't hesitate to contact us directly. We appreciate your feedback and hope to resolve this issue to your satisfaction.

2/10 Terribile

Suzanne

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Clean and friendly front desk service
Soggiorno di 2 notti ad agosto 2023
Risposta di Rose, il giorno 15 ago 2023
Confusing score

10/10 Eccellente

Marty

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice place to stay. Desk staff very friendly and helpful. Convenient location and clean rooms
Soggiorno di 2 notti ad agosto 2023
Risposta di Days Inn Ottawa West, il giorno 13 ago 2023
Thank you for taking the time to review and I am certain that the staff will appreciate all that you said.