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Recensioni per Doubletree By Hilton - Palm Beach Gardens

4 out of 5
Doubletree By Hilton - Palm Beach Gardens
4431 PGA Blvd, Palm Beach Gardens, FL

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 485 su 1004 recensioni" "
Valutazione di 8 - Buono. 242 su 1004 recensioni" "
Valutazione di 6 - Soddisfacente. 129 su 1004 recensioni" "
Valutazione di 4 - Scarso. 82 su 1004 recensioni" "
Valutazione di 2 - Terribile. 66 su 1004 recensioni" "

8,2/10

Pulizia

8,8/10

Personale e servizio

8,2/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

adrian

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Clean and quiet
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 3 mag 2024
Dear Adrian,Thank you for choosing to stay with us and for providing our team with an excellent 5 out of 5 rating. We are very pleased to hear that you enjoyed your stay with us and found our accommodations to be clean and quiet.We are grateful to have had you as our guest and will be looking forward to serving you well here again in the near future.Sincerely,Roger Brown

10/10 Eccellente

Jody Marie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful pool area.
Soggiorno di 5 notti ad aprile 2024
Risposta di General Manager, il giorno 3 mag 2024
Dear Jody Marie,Thank you for choosing to stay with us and for providing our team with an excellent 5 out of 5 rating. We are very pleased to hear that you enjoyed your stay with us and that you enjoyed our pool area during your visit.We are grateful to have had your business here with us and we will be looking forward to serving you well here again in the near future.Sincerely,Roger Brown

10/10 Eccellente

George D

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
good location
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 3 mag 2024
Dear George D,Thank you for choosing to stay with us and for providing our team with an excellent 5 out of 5 rating. We are very pleased to hear that you enjoyed your stay with us and that our location proved to be convenient for you.We are grateful to have had you as our guest and will be looking forward to serving you well here again in the near future.Sincerely,Roger Brown

2/10 Terribile

Liz

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We stayed there often the last 2 years and noticed a decrease in upkeep. We were put on the 1st floor. The room was old. The shower was dirty. They had a prom and wedding reception. The bartender said they were under new management or ownership and were cutting back on everything. Won’t return. PS we will miss the breakfast waiter - he was awesome.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 26 apr 2024
Dear Liz,Thank you for choosing to stay with us and for providing your feedback here. I do apologize if any part of your recent stay was not as you would have expected. We are still under the same ownership and management group here for the past 8 years. While our property is older we are still committed to following the Hilton protocols for preventative maintenance, deep cleaning and renovations. We will identify and review the guest room in which you stayed and address it accordingly. Your detailed comments will be reviewed with our team as this is not the expectation we have for our guests. We hope to have the opportunity to serve you again here and show you an improved experience. Sincerely,Roger Brown

10/10 Eccellente

Ted

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A nice clean hotel, fast elevators, nice pool and hot tub, close to everything that I wanted to do. Only minor complaint is the a/c sounded like it had asthma.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 23 apr 2024
Dear Ted,Thank you for choosing to stay with us and for providing our team with an excellent 5 out of 5 rating. I am happy to hear that you enjoyed your stay with us and found our location to be convenient for you. We hope to have the opportunity to serve you well here again in the near future.Sincerely,Roger Brown

6/10 Soddisfacente

Kathy

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Staff was very friendly. Beautiful lobby. We arrived close to 2am and they greeted us with smiles and cookies and water bottles. We were a party of 5 and therefore needed the sofa bed. It would have been nice if that was anticipated before our arrival - had to go to the front desk to request bedding and pillows for the sofa bed. Staff was wonderful and helped us get everything we needed, but since it was so late at night, it would have been nice to have those things already in our room. Room was relatively clean but there was a big dead roach in our room that we didn’t notice until the following morning. The bathroom sink wouldn’t drain and the toilet was tricky to flush.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 21 apr 2024
Dear Kathy,Thank you for choosing to stay with us and for providing your feedback here. We are grateful to have had you as our guest and do apologize if any part of your stay was not as you would have expected. Our guest room maximum occupancy is 4 guests so we will ensure to make certain this is properly communicated to all sites. We do not place linens on pull out beds prior to occupancy unless requested to ensure they stay fresh. Our property does employ a professional local pest control company Hulett and we will ensure that the areas in and around your guest room are re-treated. Palmetto bugs do like to try to find their way inside . We will ensure that our maintenance team addresses the additional items that you shared. Thank you for your kind words for our Staff here and we will look forward to serving you better here in the near future.Sincerely,Roger Brown

2/10 Terribile

Delano

Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 19 apr 2024
Dear Delano,Thank you for choosing to stay with us and for providing feedback here. I do apologize if any part of your stay with us was not as you would have expected. Our Front Office Manager has attempted to reach out to you directly to discuss your stay.We are grateful to have had you as our guest and will be looking forward to having the opportunity to serve you better here in the near future.Sincerely,Roger Brown

10/10 Eccellente

Vladimir

Mi è piaciuto: Pulizia
Soggiorno di 3 notti ad aprile 2024
Risposta di Ryan Lantz - FOM, il giorno 16 apr 2024
Thank you for taking a moment to share your experience with us, we appreciate your feedback. Thank you for choosing the DoubleTree by Hilton, we look forward to seeing you again soon. Safe Travels.

10/10 Eccellente

Shafray

Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 3 mag 2024
Dear Shafray,Thank you for choosing to stay with us and for providing our team with an excellent 5 out of 5 rating. We are very pleased to hear that you enjoyed your stay with us.We are grateful to have had you as our guest and will be looking forward to serving you well here again in the near future.Sincerely,Roger Brown

8/10 Buono

Dori

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
They charge you $15 to park your own car. The bathrooms are outdated and meh. They could stand to update the rooms/ bathrooms to match the lobby.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear Dori,Thank you for choosing to stay with us and for providing our team with a favorable rating. Our guest's feedback is very important for us and we will utilize it and work to improve upon the areas that you suggest. We are grateful for your business and hope to have the opportunity to serve you even better here in the near future.Sincerely,Roger Brown

10/10 Eccellente

Bala

Viaggio di coppia
Staff were polite.No hassle in checking in. Clean room
Soggiorno di 5 notti a marzo 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear Bala,Thank you for choosing to stay with us and for providing our team with an excellent 5 out of 5 rating. Our guest's feedback is very important for us and your kind review is very much appreciated.We are grateful for your business and hope to have the opportunity to serve you well here again in the near future.Sincerely,Roger Brown

6/10 Soddisfacente

Catherine

Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 2 apr 2024
Dear Catherine,Thank you for choosing to stay with us and for providing your feedback rating here. I do apologize if any part of your stay was not as you may have expected. We are grateful to have had the opportunity to have you as our guest here and we will look forward to serving you better here in the future.Sincerely,Roger Brown

10/10 Eccellente

Vincenzo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
All of it
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 26 mar 2024
Dear Vincenzo,Thank you for choosing to stay with us and for taking your time out to provide our team with an excellent 5 out of 5 rating. We are pleased to hear that you had a great experience with us and hope to be able to serve you well here again in the near future.Sincerely,Roger Brown

6/10 Soddisfacente

Gladys, Ashburn

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The hotel is centrally located. However we were put in a handicapped room, and my husband being 6’ tall was having a problem using the toilet and sink. Speaking of the toilet; it was leaking onto the floor the entire time we were there. We called the front desk several times and even though we were told it was fixed it leaked .
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 26 mar 2024
Dear Gladys,Thank you for choosing to be our guest and for providing your feedback here. I do apologize that any part of your stay was not exactly as you would have expected. We do maintain requested room types from original reservations made and I do apologize if the room type reserved was not what you had really wanted. We will research your stay and ensure that they issue you had reported is properly attended to. Thank you once again for your feedback and we will be looking forward to serving you better here in the near future.Sincerely,Roger Brown

6/10 Soddisfacente

matthew

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
The room smelled musty and was not in good repair.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 12 mar 2024
Dear Matthew,Thank you for choosing to stay with us. I do apologize if any part of your stay was anything other than exceptional. I will be reviewing your comments with our Housekeeping and Maintenance teams to ensure they are aware of the concerns you shared. We will do all that we can to better address the room in which you stayed.We are grateful for your business and will be looking forward to serving you better here in the near future.Sincerely,Roger Brown

10/10 Eccellente

Maria

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Locación
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 12 mar 2024
Thank you for choosing to stay with us and for providing our team with an excellent rating. I am very pleased to hear that you had a great experience with us.We are grateful for your business and will be looking forward to serving you well here again in the near future.Sincerely,Roger Brown

10/10 Eccellente

David

Soggiorno di 3 notti a febbraio 2024
Risposta di General Manager, il giorno 26 mar 2024
Dear David,Thank you for choosing our hotel. We are grateful for your business. I am pleased to hear that you had a great experience with our hotel and we thank you for providing our team with an excellent 5 out of 5 rating.We will look forward to having the opportunity to serve you well here again in the near future.Sincerely,Roger Brown

6/10 Soddisfacente

Nicole

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 3 mar 2024
Dear Nicole,Thank you for choosing to stay with us and for providing feedback here. We do apologize if any part of your stay was anything other that exceptional.We appreciate your business and will be looking forward to serving you better here in the near future.Sincerely,Roger Brown

6/10 Soddisfacente

Stefania

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Hotel old not very clean
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 26 feb 2024
Dear Stefania,Thank you for choosing to stay with us and for providing our team feedback here. We are grateful to have had you as our guest. We will review your feedback with our Housekeeping and Maintenance teams and do all that we can to improve upon the issue that you shared here. We are an older hotel but our team does all that we can to make it comfortable for our guests. We hope to have the opportunity to serve you better here in the near future.Sincerely,Roger Brown

2/10 Terribile

Peter

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 29 feb 2024
Thank you for choosing to stay with us and for providing feedback here. I do apologize if any part of your stay was not to your liking. We are reviewing your feedback with our team as we continue to work to improve upon our product and services. We hope to have the opportunity to serve you better here in the future.Sincerely,

8/10 Buono

Roy

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 26 feb 2024
Dear Roy,Thank you for choosing to stay with us and for providing our team with a favorable rating. We are grateful to have had you as our guest and will look forward to serving you even better here in the near future.Sincerely,Roger Brown

10/10 Eccellente

Armenia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Always stay here always love it
Soggiorno di 3 notti a febbraio 2024
Risposta di Ryan Lantz - FOM, il giorno 4 feb 2024
Thank you for taking a moment to share your experience with us! We appreciate your feedback. I am thrilled to see that you enjoyed your time here. Our team is looking forward to seeing you again soon. Safe Travels!

10/10 Eccellente

Jenna

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love staying here when I come home to visit!
Soggiorno di 3 notti a febbraio 2024
Risposta di Ryan Lantz - FOM, il giorno 4 feb 2024
Thank you for taking a moment to share your experience with us! We appreciate your feedback. I am thrilled to see that you enjoyed your time here. Our team is looking forward to seeing you again soon. Safe Travels!

10/10 Eccellente

Robert

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
friendly staff
Soggiorno di 1 notte a gennaio 2024
Risposta di Ryan Lantz - FOM, il giorno 4 feb 2024
Thank you for taking a moment to share your experience with us! We appreciate your feedback. I am thrilled to see that you enjoyed your time here. Our team is looking forward to seeing you again soon. Safe Travels!

10/10 Eccellente

Edward

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Ryan Lantz - FOM, il giorno 4 feb 2024
Thank you for taking a moment to share your experience with us! We appreciate your feedback. I am thrilled to see that you enjoyed your time here. Our team is looking forward to seeing you again soon. Safe Travels!

2/10 Terribile

jose

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Había una cucaracha en el baño de la habitación
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 gen 2024
Dear Jose,Thank you for choosing to stay with us and for providing feedback here. I do apologize that you found any part of your stay to be anything other than exceptional. We do treat our entire property both inside and outside by a third party professional pest control company. We will review and ensure that the areas in and around your guest room are treated accordingly.Thank you again for your time and feedback.Sincerely,Roger Brown

10/10 Eccellente

Keith

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wpb
Very good place
Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 29 gen 2024
Dear Keith,Thank you for choosing to be our guest and for taking time out to rate your experience here. We are grateful for your favorable feedback and are pleased to hear that you had an excellent experience. We will be looking forward to serving you well here again in the near future.Sincerely,Roger Brown

10/10 Eccellente

Ian

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly check in, nice atmosphere at lobby and restaurant, room very clean
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 gen 2024
Dear Ian,Thank you for choosing to be our guest and for taking time out to rate your experience here. We are grateful for your excellent 5 out of 5 rating. Your kind words for our staff and property are very greatly appreciated. We will be looking forward to serving you well here again in the near future.Sincerely,Roger Brown

8/10 Buono

mercedes, odessa

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Bathrooms need updating. Sinks and toilets are too low
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 gen 2024
Dear Mercedes,Thank you for choosing to stay with us and for providing us with a favorable rating. We are grateful to have had you as our guest. We will review the guest room in which you stayed and do all that we can to address the items you shared in regard to the guest bathroom.We do appreciate your business here and will be looking forward to serving you even better in the near future.Sincerely,Roger Brown

2/10 Terribile

Bradley

Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 19 gen 2024
Dear Bradley,Thank you for choosing to be our guest. I do apologize if any part of your stay with us was anything less than you had expected. We are grateful to have had you as our guest and will look forward to having the opportunity to provide you with an improved experience here in the future. Sincerely,Roger Brown

6/10 Soddisfacente

Andrea

Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
It was obvious the hotel is old and could use an update, especially in the bathroom. Parts of the tile in my shower were coming off the wall, as were the fixtures.
Soggiorno di 3 notti a gennaio 2024
Risposta di General Manager, il giorno 18 gen 2024
Dear Andrea,Thank you for choosing to stay with us and for providing your feedback here. I do apologize if any part of your stay was anything less than exceptional. We will identify your guest room and have our in house maintenance and housekeeping teams do all that we can to address the issues that you shared here.We are grateful for your business and will look forward to having the opportunity to serve you better here in the near future.Sincerely,Roger Bronw

8/10 Buono

Donna, Irvington

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything was excellent about this hotel. The only thing that didn’t make it five star is that we were not able to connect to the Wi-Fi.
Soggiorno di 3 notti a gennaio 2024
Risposta di General Manager, il giorno 18 gen 2024
Dear Donna,Thank you for choosing to stay with us and for providing our team with a favorable rating. I'm pleased to hear that you had a good experience with us. We will double check on the internet access point nearest to your guest room to ensure there is full functionality. Our service with AT&T Hilton Stay Connected Internet is typically very reliable. Thank you again for your time and feedback and we will be looking forward to serving you even better here in the near future.Sincerely,Roger Brown

10/10 Eccellente

Donal

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a gennaio 2024
Risposta di General Manager, il giorno 18 gen 2024
Dear Donal,Thank you for choosing to be our guest and for providing our team with an excellent rating. Our guest's feedback is very important for us and we are pleased to hear that you had a great experience here with us. We are grateful to have had you as our guest and we will be looking forward to serving you well again here in the near future.Sincerely,Roger Brown

10/10 Eccellente

Armenia

Mi è piaciuto: Pulizia e servizi
Risposta di General Manager, il giorno 18 gen 2024
Dear Armenia,Thank you for choosing to be our guest and for taking your time out to provide our team with an outstanding 5 out of 5 rating. Your kind review is very much appreciated. We will be looking forward to having you back as our guest again in the near future.Sincerely,Roger Brown

6/10 Soddisfacente

Jackie

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia
Location was great. Room smelt moldy and when you opened the closet the smell of mold significantly increased.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 18 gen 2024
Dear Jackie,Thank you for choosing to be our guest. I do apologize that any part of your stay was less than exceptional. We will have our housekeeping and maintenance teams do all that we can to address the issues that you shared here. Your feedback is very much appreciated and we will look forward to providing a problem free experience for you during your next stay.Sincerely,Roger Brown

10/10 Eccellente

Michael

Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 12 gen 2024
Dear Michael,Thank you for choosing to stay with us and for taking your time out to provide our team with an excellent 5 out of 5 rating. Our guest's feedback is very important for us and I'm pleased to hear that you had an enjoyable stay with us.We are grateful for your business and hope to be able to serve you well here again in the near future.Sincerely,Roger Brown

10/10 Eccellente

David

Mi è piaciuto: Pulizia e personale e servizio
Nice property. I'd stay there again.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 12 gen 2024
Dear David,Thank you for choosing to stay with us and for taking your time out to provide our team with an excellent 5 out of 5 rating. Our guest's feedback is very important for us and I'm pleased to hear that you had an enjoyable stay with us and found our property to your liking.We are grateful for your business and hope to be able to serve you well here again in the near future.Sincerely,Roger Brown

10/10 Eccellente

Nick

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love it
Risposta di General Manager, il giorno 9 feb 2024
Dear Nick,Thank you for choosing our hotel and for taking time out to provide our team with an excellent 5 out of 5 rating. We are very pleased to hear that you had a great experience with us.We hope to have the opportunity to serve you well again here in the near future.Sincerely,Roger Brown

8/10 Buono

Philip

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
good stay
was very good. found one or two crawling insects by tv
Soggiorno di 3 notti a dicembre 2023
Risposta di General Manager, il giorno 4 gen 2024
Dear Philip,Thank you for taking your time out to review your experience and for providing our team with a favorable rating. We are pleased to hear that you had an enjoyable stay here. We will have our Pest Control Company Hulett retreat the areas in and around your guest room to eliminate any pests. I do apologize that this in any way impacted your stay with us.We are grateful for your business and will look forward to serving you even better here in the near future.Sincerely,Roger Brown

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Didn't get to stay here.
The guest did not show up for the reservation because of a misunderstanding with emails. The room was reserved as non-refundable so I was not able to get any money reimbursed nor was I able to cancel the reservation.
Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 4 gen 2024
I do apologize that we are unable to make adjustments to 3rd party bookings. Please do reach out to your original booking agent to share your experience.Thank you for sharing your concerns and we hope to be able to serve you well here in the future.Sincerely,Roger Brown

8/10 Buono

Ilissa

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Convenient location and free parking.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 2 gen 2024
Dear Ilissa,Thank you for choosing to stay with us and for providing our team with a favorable response. I'm pleased to hear that you had a good experience here with us. We are grateful to have had you as our guest and will be looking forward to serving you even better here again in the near future.Sincerely,Roger Brown

10/10 Eccellente

Kelly

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My room was clean and spacious. The staff was really professional.
Soggiorno di 3 notti a dicembre 2023
Risposta di General Manager, il giorno 2 gen 2024
Dear Kelly,Thank you for choosing to stay with us and for providing our team with an Excellent 5 out of 5 rating. I'm very pleased to hear that you had a great experience here with us. Your kind words for our team are very much appreciated.We are grateful to have had you as our guest and we will be looking forward to serving you well here again in the near future.Sincerely,Roger Brown

6/10 Soddisfacente

Niklas

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Siisti hotelli
Hyvä aamiainen. Uima-allas ei ollut lämmitetty..
Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 2 gen 2024
Dear Niklas,Thank you for choosing to stay with us. I'm pleased to hear that you enjoyed our breakfast offering. I do apologize that our pool heater was knocked off line for a day due to a system issue and that this negatively impacted your stay here. We addressed this with our pool service company and got it rectified as quickly as possible.We are grateful for your business and will be looking forward to serving you even better here in the future.Sincerely,Roger Brown

6/10 Soddisfacente

Besnik, Tampa

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Property needs updating big time bathrooms first of all
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 2 gen 2024
Dear Besnik,Thank you for choosing to stay with us and for providing your feedback here. We will review the guest room in which you stayed and do all that we can to improve upon the condition of the guest bathroom through our in house engineering preventative maintenance program. We are grateful to have had you as our guest and will be looking forward to serving you better here again in the near future.Sincerely,Roger Brown

8/10 Buono

Wendy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay. Disappointed with $10 day parking fee. Seems bit much. But good stay.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 2 gen 2024
Dear Wendy,Thank you for choosing to stay with us and for providing our team with a favorable response. I'm pleased to hear that you had a good experience here with us outside of our parking fee. We are grateful to have had you as our guest and will be looking forward to serving you even better here again in the near future.Sincerely,Roger Brown

10/10 Eccellente

Dejah

Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 2 gen 2024
Dear Dejah,Thank you for choosing to stay with us and for providing our team with an excellent 5 out of 5 rating. I am very pleased to hear that you had a great experience here with us. We are grateful to have had you as our guest and will be looking forward to serving you well here again in the near future.Sincerely,Roger Brown

6/10 Soddisfacente

William

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
FOR BEING HANDICAPED WE WERE PUT AT THE END OF A VERY LONG CORRADOR AND WE HAD TO WALK BACK AND FORTH THE ROOM WAS NOT HANDICAPED IN ANYWAY AS WE ASKED FOR A WALK IN SHOWER BUT GOT A TUB NOT GOOD FOR US AT ALL
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 20 dic 2023
Dear William,Thank you for choosing to stay with us and for providing your feedback here. The guest room type that was booked is unfortunately in the location of our property you were placed. I do apologize for the distance from our lobby area. We can always work with you to provide something different if it is available. We are grateful to have had you as our guest and will look forward to providing an improved experience for you here in the future.Sincerely,Roger Brown

6/10 Soddisfacente

Misti

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We had to pay for parking and breakfast was not included. There was a lot of road noise.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 20 dic 2023
Dear Misti,Thank you for choosing to stay with us and for providing your feedback here. We do offer rates that are inclusive of full or continental breakfast for your reference in future bookings. I do apologize that road noise interrupted your stay with us. You may always check with us to see if there are room moves possible during your stay here.Sincerely,Roger Brown

10/10 Eccellente

Nyliah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di General Manager, il giorno 20 dic 2023
Dear Nyliah,Thank you for choosing to stay with us and for providing our team with an excellent 5 out of 5 rating. We are happy to hear that you enjoyed your stay with us.We are grateful to have had you as our guest and will be looking forward to serving you well here again in the near future.Sincerely,Roger Brown

10/10 Eccellente

Yesenia, Clarksville

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023
Risposta di Ryan Lantz - FOM, il giorno 15 dic 2023
Thank you so much for your favorable rating of our hotel! Our team strives to provide a fantastic experience for all of our guests, and it is always rewarding to see a score like this come across our desks. Thank you again for choosing the DoubleTree by Hilton, we look forward to seeing you again soon. Safe Travels!