Esterni

Recensioni per Embassy Suites by Hilton Palm Desert

3.5 out of 5
Embassy Suites by Hilton Palm Desert
74700 Highway 111, Palm Desert, CA

Recensioni

6,6
Valutazione di 10 - Eccellente. 251 su 1001 recensioni" "
Valutazione di 8 - Buono. 211 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 214 su 1001 recensioni" "
Valutazione di 4 - Scarso. 163 su 1001 recensioni" "
Valutazione di 2 - Terribile. 162 su 1001 recensioni" "

6,6/10

Pulizia

7,6/10

Personale e servizio

6,8/10

Servizi

6,0/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

4/10 Scarso

Rocio

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Too many people for small location and rooms. Pool was busy, dining room busy with long lines and overall loud. Also, remodeling happening which added to noise level. I didn't feel relaxed and will not return.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Rocio,Thank you for sharing your feedback. We regret to hear about your experience with overcrowding and noise during your stay, particularly with the ongoing remodeling, and we apologize for any inconvenience caused. Your insights are valuable to us as we strive to manage our spaces and guest experience. We hope you might consider giving us another chance in the future to provide a more restful stay that meets your expectations.

10/10 Eccellente

Karen

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was great and loved the breakfast
Soggiorno di 3 notti ad aprile 2024
Risposta di Candi, il giorno 25 apr 2024
Thank you for staying with us.

6/10 Soddisfacente

Traci

Viaggio di coppia
Non mi è piaciuto: Servizi
The check-in process and customer service was excellent, however, the housekeeping of the room left a lot to be desired. Stayed 3 days, the bed was never made and only received clean towels once, but the trash can was emptied of the Kleenex or Q-tips everyday.
Soggiorno di 3 notti ad aprile 2024
Risposta di Candi, il giorno 23 apr 2024
We are sorry to hear there were issues with housekeeping during your stay.

8/10 Buono

John

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s an old hotel.
Soggiorno di 1 notte ad aprile 2024
Risposta di Candi, il giorno 23 apr 2024
Thank you for staying with us.

8/10 Buono

Jose

Mi è piaciuto: Pulizia e servizi
Old facility rooms and tired furniture. Great pool areas
Soggiorno di 4 notti a febbraio 2024
Risposta di Candi, il giorno 20 apr 2024
Thank you for staying with us, we are working on updating.

8/10 Buono

Tamara

Viaggio con famiglia e bambini piccoli, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay, will def book again only negative was wifi didn’t work at all.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 17 apr 2024
Dear Tamara,Thank you for taking a moment to share your experience. We're glad you enjoyed your stay with us overall. Please accept our sincere apologies that our Wi-Fi inconvenienced you on this occasion. We assure you that we will look into this matter and promptly rectify it, and we hope to welcome you back for a seamless visit. Until next time, we wish you well.

10/10 Eccellente

Brian

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was right next to a coachella stop
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Brian,Thank you so much for the five-star review. We're pleased you were able to take advantage of our convenient location, and we hope you'll come back soon.

4/10 Scarso

Luis

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The staff at the front desk were nice and the parking was pretty easy, but that’s about it. When we got there the person at the front desk told us the room was still not ready and that the latest would be 4 pm wait time. Well The room was not clean, we booked a two bed room suite and when we got there the sofa was dirty the sheets on one of beds had stains on them, the tv didn’t have a remote controller, the coffee machine was dirty on top of that when we asked for room service the cleaning lady was not very nice and maybe she was in a hurry to leave her shift so she Mickey moused the cleaning, and she only changed the sheets because I pointed it out. Wouldn’t stay here again if I’m being completely honest.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Luis,Thank you for recognizing the friendliness of our front desk team and the convenience of our parking facilities. However, we're concerned to hear about the other aspects of your stay, especially the cleanliness and service you experienced. We will address these issues directly to ensure they are not repeated. We sincerely hope you will consider giving us another opportunity to demonstrate our commitment to your comfort and satisfaction.

6/10 Soddisfacente

Deven

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Property is located in a good area to get around and about. But property does need improvements like bigger bathroom in rooms and better lighting along with that housekeeping should be available everyday.
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Deven,Thank you for your review. It was a pleasure having you as our guest recently. We are delighted our great location was the highlight of your visit, and we hope you took full advantage of the convenience it affords our guests. However, we regret that you were not fully satisfied with your stay. Guest feedback is our foremost catalyst for effective change, so rest assured that we will use yours to guide our efforts. We hope to welcome you back in the future for an even better stay worthy of a perfect rating!

10/10 Eccellente

marilyn

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff and Happy Hour were great. The breakfast was ok but better than most free breakfasts
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 15 apr 2024
Dear Marilyn,It is wonderful to know that you had an excellent experience with us! We are thrilled our hospitable team left a memorable impression on you and that you had the chance to enjoy our great happy hour and tasty breakfast fares. Thank you for your perfect rating, and we hope you return soon!

6/10 Soddisfacente

Kristina

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
The property is nice but they were working on the rooms above us and there was constant noise. They also checked us into a room that already had occupants, there was black mold on the bathroom door from an obvious flood and the air conditioner went out…so, not quite 5 stars
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 11 apr 2024
Dear Kristina,Thank you for choosing to stay with us during your recent trip. We're disappointed to learn we fell short of expectations during your visit. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if your room was anything short of immaculate. Also, we're very sorry for any miscommunication regarding your room assignment and any disturbance you experienced while you were here. Rest assured, your comments will be promptly addressed with our team to ensure improvements are made. We appreciate your feedback and hope you'll consider returning for the improved stay you deserve.

8/10 Buono

Carlos

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place to stay
Soggiorno di 1 notte ad aprile 2024
Risposta di Candi, il giorno 9 apr 2024
Thank you for staying with us.

4/10 Scarso

Beverly K.

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was beat up. AC and heat were not working properly. Not clean.
Soggiorno di 5 notti a marzo 2024
Risposta di Candi, il giorno 9 apr 2024
We are sorry to hear the issues with your stay.

10/10 Eccellente

courtney

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff where super nice and very helpful
Soggiorno di 1 notte ad aprile 2024
Risposta di Candi, il giorno 9 apr 2024
Thank you fir staying with us.

6/10 Soddisfacente

Ismael

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Room furniture needed attention. Overall a good stay.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear Ismael,Thank you for your feedback and for choosing our hotel. We appreciate you voicing your concerns regarding the furniture. Your constructive comments will be taken into consideration as we continue making improvements for our great guests. We are glad you had an otherwise excellent overall experience and hope you will consider staying with us again.

2/10 Terribile

Arlene

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The door in the restroom was broken and it wouldn’t close. I shared rooms with my friend and it was very awkward using the restroom.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear Arlene,Thank you for choosing us and sharing your experience. We're disappointed to learn about the inconvenience you faced with the bathroom door. Rest assured, we take privacy concerns seriously, and our team is addressing this matter. We look forward to the opportunity to welcome you back for a seamless and comfortable visit in the future.

6/10 Soddisfacente

Trina

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
The room was fine but the photos make it look like a resort which it isn't. It's an old building with low ceilings. But the rooms are clean and carpet is new. The mattress was comfortable. And the person who checked us in was very nice but she told others about breakfast and happy hour didn't say anything to me. I wouldn't stay here again but it was fine.
Risposta di Candi, il giorno 6 apr 2024
We are sorry you did hear you didn't enjoy your stay with us.

8/10 Buono

Cynthia

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a marzo 2024
Risposta di Candi, il giorno 6 apr 2024
Thank you for staying with us.

10/10 Eccellente

Jefferson Steven

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good service and very friendly!
Soggiorno di 2 notti ad aprile 2024
Risposta di Candi, il giorno 5 apr 2024
Thank you for staying with us, we are glad to hear the staff was friendly.

10/10 Eccellente

Chinazor

Soggiorno di 3 notti a marzo 2024
Risposta di Candi, il giorno 25 apr 2024
Thank you for staying with us.

8/10 Buono

rachel

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
After reading the reviews we were nervous about our booking.... However The price for the rooms are totally reasonable, when you add in the savings of having a full breakfast included plus a "happy hour" with 2 free drinks per adult?! Every day... Yea the rooms are older, outdated etc but they are working on updating them. Maybe its not for you of youre into fancy hotels. But for a family with kids its perfect. All we cared about was a pool and sunshine in palm springs. Very handy staying here with 3 kids as its a 2 min walk to albertsons , dominos, taco del mar. The staff is very friendly and helpful as well. We will be back with the kids.
Soggiorno di 5 notti a marzo 2024
Risposta di Candi, il giorno 2 apr 2024
Thank you for staying with us we are glad to hear you enjoyed the amenities the hotel has to offer.

8/10 Buono

Ashley

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Staff is nice the rooms are small and old the pull out couches need to be thrown out . Pool is cool
Soggiorno di 2 notti a marzo 2024
Risposta di Candi, il giorno 2 apr 2024
Thank you for staying with us, we are sorry to hear the pool was cool during your stay.

6/10 Soddisfacente

Leticia

Soggiorno di 2 notti a marzo 2024
Risposta di Candi, il giorno 2 apr 2024
Thank you for staying with us.

8/10 Buono

Kirsten

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The grounds and pool are lovely. The rooms are spacious and clean. Our bathtub had a slow drain and the bathroom itself is a little cramped. Overall, we would stay again. The happy hour was great.
Soggiorno di 4 notti a marzo 2024
Risposta di Candi, il giorno 30 mar 2024
Thank you for staying with us, we are glad to hear you enjoyed the amenities.

8/10 Buono

Ronce

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very very noisy. I had an accident yesterday and now waiting for a rent a car and they are not giving me any extra time. I would have to leave my daughter in the lobby with the suitcase to wait for me. It is raining outside. Very disappointed 😢
Soggiorno di 1 notte a marzo 2024
Risposta di Candi, il giorno 30 mar 2024
We are sorry to hear that you didn't enjoy your stay with us, unfortunately late check out is based on availability.

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Candi, il giorno 2 apr 2024
Thank you for staying with us.

6/10 Soddisfacente

Mark

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Bathroom tiny. Carpets worn and dirty. Bed comfortable—there were 8 pillows! I only needed 1 or 2. The others were more a nuisance. Breakfast buffet was typical…maybe a bit better. Not a classy hotel.
Soggiorno di 3 notti a marzo 2024
Risposta di Candi, il giorno 30 mar 2024
Thank you for staying with us.

8/10 Buono

Walter, Arleta

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was a nice hotel stay, with a nice two-room suite. The bed very comfortable. Best parts were the complimentary breakfast, happy hour, and pool. We would stay here again.
Soggiorno di 3 notti a marzo 2024
Risposta di Candi, il giorno 29 mar 2024
Thank you for staying with us.

8/10 Buono

Lauren

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Candi, il giorno 29 mar 2024
Thank you for staying with us.

10/10 Eccellente

Pamala

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Candi, il giorno 29 mar 2024
Thank you for staying with us.

2/10 Terribile

Cynthia

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Room smelled really bad, and the pillows stunk will never stay their again.
Soggiorno di 1 notte a marzo 2024
Risposta di Candi, il giorno 28 mar 2024
We are sorry to hear your room had issues.

10/10 Eccellente

Kurt

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awesome stay as always
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 26 mar 2024
Dear Kurt,It's always a pleasure to welcome back repeat guests, and you're no exception! Thank you so much for the perfect rating and we trust that everything was in order for your visit. Please come back and join us again soon.

10/10 Eccellente

Julio

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was super friendly
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 26 mar 2024
Dear Julio,We're thrilled to hear about your positive experience at Embassy Suites by Hilton Palm Desert. Your acknowledgment means a lot to us, and we're delighted our team made your stay enjoyable. We look forward to welcoming you back for another five-star visit.

10/10 Eccellente

Darnell

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di Candi, il giorno 26 mar 2024
Thank you for staying with us.

6/10 Soddisfacente

Gregory

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
If I was an ambassador I wouldn't choose this Embassy. My room was quite rundown with warn out carpet, chipped sinks and noisy AC. I know the property knows this because two doors down they were gutting and rebuilding a room. I heard the work before I saw it.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 26 mar 2024
Dear Gregory,Thank you for your valuable feedback, though we regret to learn that you didn't have the comfortable stay we are typically known for. We are currently undergoing various renovations and we are excited for their completion. It would be a privilege and honor to be given another opportunity to deliver the experience you expected during your stay.

6/10 Soddisfacente

don

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
room was "dated".. shower handle difficult to use, mold & water stains on wood.. carpet and couch had pet stains.. nice pool.. room was clean but sitting in and walking on dog pee stains a bummer
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 26 mar 2024
Dear Don,Thank you for your valuable thoughts. While we're pleased you found your room clean, we're sorry certain aspects of our accommodations fell short of your expectations. Rest assured, your helpful feedback will be shared internally with our housekeeping team. Please consider giving us a second chance next time you're in our area.

10/10 Eccellente

Ana karla

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a marzo 2024
Risposta di Candi, il giorno 26 mar 2024
Thank you for staying with us.

8/10 Buono

Juliette, Santa Ana

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Candi, il giorno 21 mar 2024
Thank you for staying with us.

10/10 Eccellente

Jacqueline

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e servizi
Clean, friendly service- a little bummed out there wasn’t pancakes for breakfast
Soggiorno di 1 notte a marzo 2024
Risposta di Candi, il giorno 18 mar 2024
Thank you for staying with us.

2/10 Terribile

Andrew

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
We were in room 166. The vanity had a pipe sticking out of ceiling dripping water, the couch had stains all over and the carpet was definitely dirty and had crumbs. The room smelled bad as we walked in and the shower handle covering was gone. This room was really run down - never going back.
Soggiorno di 3 notti a marzo 2024
Risposta di Candi, il giorno 18 mar 2024
We are sorry to hear you didn't enjoy your stay, unfortunately every room has a pipe out if the ceiling for the AC system.

8/10 Buono

Willard

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All good!
Soggiorno di 1 notte a dicembre 2023
Risposta di Candi, il giorno 18 mar 2024
Thank you for staying with us

6/10 Soddisfacente

Gloria

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The room was filthy!! Mattres on the sofa bed it was more like a link fence!! I found socks under the cushions and trash Only two small trash cans in the room Phone was not connected , no cable!! Drain in the bathroom sink clogged
Soggiorno di 2 notti a marzo 2024
Risposta di Candi, il giorno 18 mar 2024
We are sorry to hear that there were issues with your room during your stay.

4/10 Scarso

diane

Viaggio di gruppo
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
We did not receive any house keeping....no bed making, no clean towels, etc. When I called to ask why, the person at the desk was rude and said to take it up with housekeeping. The sofa bed is like sleeping on exposed springs. I was told a manager would be calling but that never happened.
Soggiorno di 2 notti a marzo 2024
Risposta di Candi, il giorno 18 mar 2024
We are sorry to hear that you didn't receive any housekeeping during your stay.

8/10 Buono

jane

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Pros - plenty of free parking, very good free breakfast incl made to order omelet bar. Cons - soft beds, poor wifi connection.
Soggiorno di 3 notti a marzo 2024
Risposta di General Manager, il giorno 15 mar 2024
Dear Jane,Thank you for staying with us and taking the time to share your thoughts. We're glad our delicious breakfast and included parking added to your experience, and we appreciate your feedback about the beds and WiFi. We'll pass your comments along to the appropriate staff members, and we hope to see you again should you be back in the area.

4/10 Scarso

Deborah, Costa Mesa

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This Embassy Suite is not up to standards. It is run down and in need of repair. The living room carpet had several dark spots that looked like pet stains. The bedroom sink had a crack all the way across its bowl. The bath water is warm but not hot. The second day of our stay, the room was not cleaned...old towels left, garbage cans not emptied, beds unmade. When I told the desk, they said someone would come but after waiting an hour I decided not to wait any longer. The rooms have a balcony with sliding door but they have blocked the door so you can only open it about 6 inches.They told me they did that since people are not supposed to go out onto the balconies, but it means you cannot get much fresh air or take photos from the window. So...the balconies and sliding glass doors are essentially decorative and misleading. Check--in is late...4 pm and we did not have luck getting early check in on a top floor. Could have had 3 pm check in at lower floors. To be fair, the breakfast is good and the beds are comfortable. But...I would not dream of returning and it makes me question whether I can trust the Embassy Suites brand in the future.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 13 mar 2024
Dear Deborah,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed our delicious breakfast and comfortable bed, we are sorry you were disappointed with the accommodations overall. Your comments are important to us and will be reviewed with the team to ensure we always offer our best to our guests. We are grateful for your time and wish you well as your travels continue.

4/10 Scarso

Alexandra

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Candi, il giorno 18 mar 2024
Thank you for staying with us.

4/10 Scarso

Christine

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Candi, il giorno 18 mar 2024
Thank you for staying with us.

8/10 Buono

Michael

Soggiorno di 6 notti a marzo 2024
Risposta di Candi, il giorno 30 mar 2024
Thank you for staying with us

8/10 Buono

susan

Mi è piaciuto: Pulizia e personale e servizio
Staff was really friendly and helpful. Breakfast, lots of choices and was really good!!
Soggiorno di 1 notte a febbraio 2024
Risposta di Candi, il giorno 7 mar 2024
Thank you for staying with us we are glad to hear you enjoyed the breakfast.

8/10 Buono

Mary

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everyone except the man who checked me in was friendly and helpful.
Soggiorno di 4 notti a febbraio 2024
Risposta di Candi, il giorno 6 mar 2024
Thank you for staying with us