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Recensioni per JW Marriott Desert Springs Resort & Spa

4.5 out of 5
JW Marriott Desert Springs Resort & Spa
74-855 Country Club Drive, Palm Desert, CA

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 612 su 1002 recensioni" "
Valutazione di 8 - Buono. 186 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 95 su 1002 recensioni" "
Valutazione di 4 - Scarso. 50 su 1002 recensioni" "
Valutazione di 2 - Terribile. 59 su 1002 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

8,8/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Jorge

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great services
Soggiorno di 3 notti a maggio 2024
Risposta di Assistant Front Desk Manager, il giorno 23 mag 2024
Dear Jorge, Thank you for being our guest at JW Marriott Desert Springs Resort & Spa. We want to tailor each guest's visit so they can leave richer than when they arrived, and we are pleased to know how much you enjoyed your time with us. We appreciate the review and look forward to having you as our guest again.Alexis Hull Assistant Front Desk Manager

10/10 Eccellente

patricia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2024
Risposta di Assistant Front Desk Manager, il giorno 21 mag 2024
Dear Patricia, Thank you for taking the time to leave your kind rating. At JW Marriott Desert Springs Resort & Spa, every detail is thoughtfully curated to ensure you can fully embrace the moment to focus on what matters most. We are pleased to know our efforts resonated with you, and we hope to have the pleasure of serving you again soon.Alexis Hull Assistant Front Desk Manager

10/10 Eccellente

John

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a maggio 2024
Risposta di Assistant Front Desk Manager, il giorno 21 mag 2024
Dear John, Thank you for the splendid rating! It was a true pleasure to have the opportunity to make your stay memorable, and we hope you left with replenished spirits. We look forward to welcoming you back to the JW Marriott Desert Springs Resort & Spa for another spectacular escape.Alexis Hull Assistant Front Desk Manager

10/10 Eccellente

Lillian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed the pool, spa, mini golf. Staff were great
Soggiorno di 2 notti a maggio 2024
Risposta di Assistant Front Desk Manager, il giorno 20 mag 2024
Dear Lillian, Thank you for the five-star review. We are glad that your stay was well balanced with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. Thank you for choosing JW Marriott Desert Springs Resort & Spa; we hope to have the opportunity to accommodate you again soon.Alexis Hull Assistant Front Desk Manager

8/10 Buono

Susan

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 3 notti a maggio 2024
Risposta di Assistant Front Desk Manager, il giorno 19 mag 2024
Dear Susan, Thank you for your nice rating and for letting us know that your stay at JW Marriott Desert Springs Resort & Spa was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future.Alexis Hull Assistant Front Desk Manager

8/10 Buono

Lisa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Assistant Front Desk Manager, il giorno 18 mag 2024
Dear Lisa, Thank you for taking the time to leave your kind rating. It was a pleasure to have the opportunity to make your stay a pleasant one, and we hope you left with replenished spirits. We would love to welcome you back to the JW Marriott Desert Springs Resort & Spa in the future.Alexis Hull Assistant Front Desk Manager

10/10 Eccellente

Alina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Assistant Front Desk Manager, il giorno 16 mag 2024
Dear Alina, Thank you for your high rating and for choosing to stay with us. We are delighted to know we could contribute to a moment of tranquility and well-being during your travels. Your satisfaction is our greatest reward. We look forward to welcoming you back to JW Marriott Desert Springs Resort & Spa for another exceptional and revitalizing experience.Alexis Hull Assistant Front Desk Manager

8/10 Buono

Randolph

Viaggio di coppia
Room was clean & comfortable!
Soggiorno di 2 notti a maggio 2024
Risposta di Assistant Front Desk Manager, il giorno 11 mag 2024
Dear Randolph, We are delighted to have enriched your journey with our accommodations, inspired by the principles of mindfulness. We look forward to welcoming you back to JW Marriott Desert Springs Resort & Spa, promising another experience that nurtures your well-being and exceeds your expectations.Alexis Hull Assistant Front Desk Manager

10/10 Eccellente

Tracey

Viaggio di coppia
This property is absolutely beautiful with so many things to do, great restaurants and a nice mix of quiet and fun, whatever you choose!
Soggiorno di 2 notti a maggio 2024
Risposta di Assistant Front Desk Manager, il giorno 11 mag 2024
Dear Tracey, Thank you for sharing that you had an enriching stay at JW Marriott Desert Springs Resort & Spa. We are pleased you enjoyed dining with us and loved our beautiful property. Thank you again for your kind remarks, and we look forward to having another opportunity to accommodate you on your next visit to Palms Desert, CA. Alexis Hull Assistant Front Desk Manager

10/10 Eccellente

John

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
great property
Soggiorno di 1 notte a maggio 2024
Risposta di Assistant Front Desk Manager, il giorno 9 mag 2024
Dear John, Thank you for the generous review. We enjoy hearing from our guests and are pleased we exceeded your expectations. We appreciate you mentioning how much you enjoyed our elegant property. It was our pleasure serving you at JW Marriott Desert Springs Resort & Spa, and we look forward to your next visit. Alexis Hull Assistant Front Desk Manager

10/10 Eccellente

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful and Peaceful. Plenty of food options.
Soggiorno di 2 notti ad aprile 2024
Risposta di Assistant Front Desk Manager, il giorno 9 mag 2024
Dear Richard, Thank you for sharing that you had an enriching stay at JW Marriott Desert Springs Resort & Spa. We are pleased you enjoyed dining with us and loved our beautiful property. Thank you also for your kind remarks, and we look forward to having another opportunity to accommodate you on your next visit to Palms Desert, CA.Alexis Hull Assistant Front Desk Manager

10/10 Eccellente

Armen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Your fees are out of control. Everything else was great.
Soggiorno di 1 notte ad aprile 2024
Risposta di Assistant Front Desk Manager, il giorno 6 mag 2024
Dear Armen, We are thrilled that you had a fantastic stay with us. While we are glad you enjoyed your visit, we understand that pricing is a consideration. We believe our stylish array of amenities, prime location, and attentive staff contribute to the value we provide. We appreciate your feedback and hope to welcome you again soon.Alexis Hull Assistant Front Desk Manager

8/10 Buono

Dmitry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Assistant Front Desk Manager, il giorno 5 mag 2024
Dear Dmitry, Thank you for choosing to stay with us and for taking the time to post a nice rating. We are glad you enjoyed your overall time with us. We are delighted to have been a part of your journey, and we hope to see you again at JW Marriott Desert Springs Resort & Spa whenever your travels bring you to our area. Alexis Hull Assistant Front Desk Manager

6/10 Soddisfacente

Troy, Calgary

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to stay for Stagecoach. Very expensive though.
Soggiorno di 4 notti ad aprile 2024
Risposta di Assistant Front Desk Manager, il giorno 5 mag 2024
Dear Troy, Thank you for being our guest and for taking the time to share your comments. We are pleased you enjoyed your overall stay, but we regret not meeting your expectations in some areas. We hope you will choose us again; we would love another opportunity to show you why we are an excellent choice when visiting the area.Alexis Hull Assistant Front Desk Manager

10/10 Eccellente

Carina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property beautiful and staff amazing
Soggiorno di 1 notte ad aprile 2024
Risposta di Assistant Front Desk Manager, il giorno 30 apr 2024
Dear Carina, Thank you for the generous review. We enjoy hearing from our guests and are glad we exceeded your expectations. We appreciate you mentioning how much you loved our elegant property and devoted associates. It was our pleasure serving you at JW Marriott Desert Springs Resort & Spa, and we look forward to your next visit. Alexis Hull Assistant Front Desk Manager

10/10 Eccellente

Nicholas

Soggiorno di 2 notti ad aprile 2024
Risposta di Assistant Front Desk Manager, il giorno 18 mag 2024
Dear Nicholas, Thank you for the five-star rating. At JW Marriott Desert Springs Resort & Spa, every detail is thoughtfully curated to ensure you can fully embrace the moment to focus on what matters most. We are pleased to know our efforts resonated with you, and we hope to have the pleasure of serving you again soon.Alexis Hull Assistant Front Desk Manager

10/10 Eccellente

Carina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Hospitality Coordinator, il giorno 24 apr 2024
Dear Carina, Thank you for the five-star review. We are glad that your stay was well balanced with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. Thank you for choosing JW Marriott Desert Springs Resort & Spa; we hope to have the opportunity to accommodate you again soon.Alexis Hull Hospitality Coordinator

4/10 Scarso

Yu hong

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Can’t contact hotel after checkout
Soggiorno di 4 notti ad aprile 2024
Risposta di Hospitality Coordinator, il giorno 23 apr 2024
Dear Yu, Thank you for leaving your review. We apologize for the inconvenience you are experiencing in getting the assistance you needed, after check-out. We will share your feedback appropriately, as we are dedicated to enhancing our guest service. We appreciate your patience and wish you all the best. Alexis Hull Hospitality Coordinator

6/10 Soddisfacente

Garik

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
I didn’t want to do this, but this was a horrible experience. We booked JW for 2 nights. Right when we got there we did dinner at Mikado, and immediately I felt the food poisoning kick in. My whole trip was spent in the room. It’s the 6th day and I’m still not well. Avoid eating any seafood here as my friend who has also visited here got food poisoning from lobster and scallops. Room is nice, but scruffy. There is a lot of dust over the furniture. The first day our tv was not working. First it was the remote, then the tv itself. On the second day somehow it fixed itself. Room service is way overpriced. For a rotisserie chicken, veggies, mashed potato, and a small pizza, we paid $240. Overall, I wouldn’t visit here again.
Soggiorno di 2 notti ad aprile 2024
Risposta di Hospitality Coordinator, il giorno 24 apr 2024
Dear Garik, Thank you for choosing us and for your feedback. We are very sorry to hear that you were not feeling well during your time with us. Your well-being is of the utmost importance to us, and we take all guest comments seriously, especially those related to health and safety. Maintaining the highest food safety standards and guest satisfaction is our top priority. We are deeply committed to ensuring our guests have a safe and enjoyable dining experience. We sincerely appreciate your concern and bringing this to our attention. We take matters such as this very seriously and will look into this further. Additionally, it is disappointing to read your comments about your room. We never want our guests to leave with a negative impression, so your patience and understanding will be greatly appreciated till someone from our team reaches out to you. Until then, we wish you a speedy recovery. Alexis Hull Hospitality Coordinator

2/10 Terribile

Polly

Soggiorno di 1 notte ad aprile 2024
Risposta di Hospitality Coordinator, il giorno 18 apr 2024
Dear Polly, We appreciate you choosing to stay with us on your visit to the area. However, we are genuinely sorry for not meeting your expectations. We are passionate about crafting a distinctive, seamless experience for each guest; therefore we are disappointed for the issues that inconvenienced you. We hope you will give us another chance to provide you with the exceptional hospitality for which we are known.Alexis Hull Hospitality Coordinator

6/10 Soddisfacente

Ajay

Soggiorno di 3 notti ad aprile 2024
Risposta di Assistant Front Desk Manager, il giorno 5 mag 2024
Dear Ajay, We appreciate you choosing us and for rating your stay. We want to provide a haven for each of our guests where every detail is taken care of, and we are disappointed that we did not meet this goal. We hope you will give us another opportunity to show you our commitment to unparalleled service and thoughtful experiences.Alexis Hull Assistant Front Desk Manager

10/10 Eccellente

sahir

Soggiorno di 1 notte ad aprile 2024
Risposta di Assistant Front Desk Manager, il giorno 3 mag 2024
Dear Sahir, Thank you for the five-star rating. We are glad that your stay was well balanced with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. It was our pleasure to have served you at JW Marriott Desert Springs Resort & Spa; we hope to have the opportunity to accommodate you again soon.Alexis Hull Assistant Front Desk Manager

10/10 Eccellente

Yousef

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful property! We had an amazing stay, we were able to get an upgrade on the room and early check-in at no additional cost! Highly recommend!
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Thomas

Soggiorno di 3 notti ad aprile 2024
Risposta di Assistant Front Desk Manager, il giorno 2 mag 2024
Dear Thomas, Thank you for being our guest and for taking the time to share your rating. We are pleased you enjoyed your overall stay but regret not meeting your expectations in some areas. We hope to have another opportunity to show you our commitment to providing elevated, quality experiences that will leave you with replenished spirits.Alexis Hull Assistant Front Desk Manager

4/10 Scarso

Lawrence

Soggiorno di 2 notti ad aprile 2024
Risposta di Assistant Front Desk Manager, il giorno 29 apr 2024
Dear Lawrence, Thank you for choosing us for your visit. We are genuinely sorry for not delivering the exceptional stay you deserve. Everything we do aims to give each guest an enriching experience, so we are disappointed that we let you down. Please accept our sincere apologies for the problems you encountered. We want to regain your trust and hope you will give us another chance in the future.Alexis Hull Assistant Front Desk Manager

4/10 Scarso

David, Los Angeles

Soggiorno di 1 notte ad aprile 2024
Risposta di Assistant Front Desk Manager, il giorno 28 apr 2024
Dear David, Thank you for taking the time to review our resort. We apologize for the disappointing experience you had as our guest and for any issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit.Alexis Hull Assistant Front Desk Manager

10/10 Eccellente

yolanda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great room comfy beds and love the pillows. The pools are wonderful and very helpful staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Hospitality Coordinator, il giorno 8 apr 2024
Dear Yolanda, We are delighted to have enriched your journey with our accommodations, inspired by the principles of mindfulness. Thank you for mentioning how much you loved our friendly associates and beautiful pools. We look forward to welcoming you back to JW Marriott Desert Springs Resort & Spa, promising another experience that nurtures your well-being and exceeds your expectations. Alexis Hull Hospitality Coordinator

6/10 Soddisfacente

David, Los Angeles

Soggiorno di 1 notte ad aprile 2024
Risposta di Assistant Front Desk Manager, il giorno 27 apr 2024
Dear David, We hope you were pleased with most of our services, but we apologize if your stay was not perfect. We encourage you to try us again as we are confident you will have a better experience.Alexis Hull Assistant Front Desk Manager

10/10 Eccellente

Stacy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Hospitality Coordinator, il giorno 7 apr 2024
Dear Stacy, Thank you for the splendid rating. It was a true pleasure to have the opportunity to make your stay memorable, and we hope you left with replenished spirits. We look forward to welcoming you back to the JW Marriott Desert Springs Resort & Spa for another spectacular escape.Alexis Hull Hospitality Coordinator

8/10 Buono

Nicole

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was excellent except there was not an adult pool option. My husband and I were looking for a nice getaway but it was largely populated by families and young kids. The don’t mind that but it would have been nice to have a pool for just adults with no kids allowed
Soggiorno di 3 notti ad aprile 2024
Risposta di Hospitality Coordinator, il giorno 5 apr 2024
Dear Nicole, Your feedback is incredibly valuable to us. It is wonderful to hear how much you enjoyed your time with us. We have also taken note of your additional comments about the adult pool and will share them appropriately. We hope to have the pleasure of serving you and your husband again at JW Marriott Desert Springs Resort & Spa and provide you with another fulfilling experience.Alexis Hull Hospitality Coordinator

10/10 Eccellente

cody

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Hospitality Coordinator, il giorno 3 apr 2024
Dear Cody, Thank you for taking the time to leave your kind rating. At JW Marriott Desert Springs Resort & Spa, every detail is thoughtfully curated to ensure you can fully embrace the moment to focus on what matters most. We are pleased to know our efforts resonated with you and look forward to having the pleasure of serving you again soon.Alexis Hull Hospitality Coordinator

4/10 Scarso

Tony

Non mi è piaciuto: Pulizia
Soggiorno di 2 notti a marzo 2024
Risposta di Hospitality Coordinator, il giorno 2 apr 2024
Dear Tony, Thank you for choosing us for your visit. We are genuinely sorry for not delivering the exceptional stay you deserve. Everything we do is aimed at giving each guest an enriching experience, so we are disappointed to know we let you down. Please accept our sincere apologies for the problems you experienced. We want to regain your trust and hope you will give us another chance in the future.Alexis Hull Hospitality Coordinator

10/10 Eccellente

Danielle

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was great
Soggiorno di 1 notte a febbraio 2024
Risposta di Hospitality Coordinator, il giorno 1 apr 2024
Dear Danielle, Thank you for the five-star review. We are glad that your stay was well balanced with enriching experiences around every corner. We are happy to read your kind words about your time with us at JW Marriott Desert Springs Resort & Spa; we hope to have the opportunity to accommodate you again soon.Alexis Hull Hospitality Coordinator

6/10 Soddisfacente

Jazmine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It is a great facility but the food was terrible. I’d go back but would need to dine out. We spent a lot of money on our meals, too. Happy to do so if it was worth it but it wasn’t.
Soggiorno di 1 notte a marzo 2024
Risposta di Hospitality Coordinator, il giorno 1 apr 2024
Dear Jazmine, Thank you for reviewing your stay with us. We were pleased to read you were satisfied with most aspects of your time with us. However, we want to apologize for not meeting your expectations concerning the food we served. We will share your comments with our culinary team as we always want to improve our guest experience. Your valuable feedback is much appreciated, and we look forward to our return. Alexis Hull Hospitality Coordinator

10/10 Eccellente

Richard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Huge property with lots of food options. Beautiful flowers that provide a peaceful setting. The staff was all very friendly. The views are incredible! There is not much that compares to drinking a tropical drink at a pool while looking at the beautiful snow capped mountains in the distance. We thoroughly enjoyed our stay as did our two teenage kids.
Soggiorno di 3 notti a marzo 2024
Risposta di Hospitality Coordinator, il giorno 1 apr 2024
Dear Richard, It was our pleasure to welcome you and your family to JW Marriott Desert Springs Resort & Spa. We enjoy hearing when our guests leave richer than when they arrived and also with replenished spirits. We are delighted to learn how impressed you were with our inspiring surroundings, the variety of onsite dining options, and your time at our pool. Thank you for letting us that you all had a rejuvenating experience with us and hope you will make us your home away from home whenever your travels bring you to our area.Alexis Hull Hospitality Coordinator

8/10 Buono

HAROLD

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Pull out bed had no blanket. Only sheets. A very bad overnight
Soggiorno di 4 notti a marzo 2024
Risposta di Hospitality Coordinator, il giorno 29 mar 2024
Dear Harold, Thank you for your review. Please accept our sincere apology for the oversight in your room and the inconvenience caused. We have taken proper action, and we are grateful for your patience. On your future visit, please know our team is devoted to shaping your journey to be the best that it can be, so should this happen again, please do not hesitate to reach out to us for assistance. We look forward to another opportunity to prove our commitment to crafting the seamless stay you deserve.Alexis Hull Hospitality Coordinator

10/10 Eccellente

Gary, Beverly Hills

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great
Soggiorno di 1 notte a marzo 2024
Risposta di Hospitality Coordinator, il giorno 25 mar 2024
Dear Gary, Thank you for the five-star review. We are glad that your stay was well balanced with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. Thank you for choosing JW Marriott Desert Springs Resort & Spa; we hope to have the opportunity to accommodate you again soon.Alexis Hull Hospitality Coordinator

6/10 Soddisfacente

Michael

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
The grounds are quite nice. Great location. The hotel itself is old and rooms/hallways are in need of a refresh. We were in town for the tennis tournament and were disappointed with the sparcity of the busses provided. We had to wait over an hour after being told that a bus was 5 minutes away. In short, the resort did not contract enough busses to handle guests going during peak times.
Soggiorno di 3 notti a marzo 2024
Risposta di Hospitality Coordinator, il giorno 16 mar 2024
Dear Michael, Thank you for being our guest while you were in town for a tennis tournament and for sharing your comments. We are pleased you enjoyed your overall stay and that you loved our modern luxury in a place where you can be mindful and present. However, we are sorry you felt our property needed updating. We will share your feedback with the appropriate individuals, as our goal is to create enriching experiences with inspiring surroundings. We also apologize for the frustration caused by our team's handling of the transportation request. We appreciate the feedback as we are continually striving to ensure a flawless visit for every guest. We look forward to another opportunity to show you our commitment to quality and intentional service.Alexis Hull Hospitality Coordinator

10/10 Eccellente

Dilek

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s a great hotel, but the rooms are overpriced, in my opinion. The room we stayed in was small and had no closet. However, we still had a great time.
Soggiorno di 2 notti a febbraio 2024
Risposta di Hospitality Coordinator, il giorno 13 mar 2024
Dear Dilek, Thank you for choosing to stay with us. We appreciate your compliments about our property and are glad you had a great time with us. However, we regret not meeting your expectations in some areas. It was our pleasure to have been a part of your journey, and we hope you will choose JW Marriott Desert Springs Resort & Spa whenever your travels bring you to our area. Alexis Hull Hospitality Coordinator

10/10 Eccellente

Elizabeth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property was beautiful & close to Paribas Open. Provided shuttle back & forth. Very friendly staff. Great concierge! Played golf & tennis! Outstanding food!
Soggiorno di 3 notti a marzo 2024
Risposta di Hospitality Coordinator, il giorno 12 mar 2024
Dear Elizabeth, Thank you for the five-star review. We are glad that your stay was well balanced with enriching experiences around every corner, and how pleased you were with our onsite amenities and inspiring surroundings. It was our pleasure to have you here with us at JW Marriott Desert Springs Resort & Spa; we hope to have the opportunity to accommodate you again soon.Alexis Hull Hospitality Coordinator

10/10 Eccellente

Uthaman

Soggiorno di 7 notti a marzo 2024
Risposta di Hospitality Coordinator, il giorno 29 mar 2024
Dear Uthaman, Thank you for the five-star rating. We are glad that your stay was well balanced with enriching experiences around every corner, along with our commitment to providing seamless and intuitive service. Thank you for choosing JW Marriott Desert Springs Resort & Spa; we hope to have the opportunity to accommodate you again soon.Alexis Hull Hospitality Coordinator

8/10 Buono

Albert, Chino Hills

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia e personale e servizio
The facility is great and the Mikado restaurant is fantastic. I also love the mini golf course. But the room carpet is dirty. The swimming pools have not been cleaned in many days, lots of leaves in the pools.
Soggiorno di 1 notte a marzo 2024
Risposta di Hospitality Coordinator, il giorno 4 mar 2024
Dear Albert, Thank you for your honest evaluation. Please accept our apology for the oversights you encountered. We will take proper action, and we are grateful for your patience. On a pleasant note, we appreciate you mentioning how much you enjoyed our golf and the authentic Japanese dining experience at Mikados. It was our pleasure to have you here with us, and we look forward to another opportunity to prove our commitment to crafting the seamless stay you deserve.Alexis Hull Hospitality Coordinator

10/10 Eccellente

Anita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was very attentive and very helpful when needed. Thank you
Soggiorno di 2 notti a febbraio 2024
Risposta di Hospitality Coordinator, il giorno 3 mar 2024
Dear Anita, It was a pleasure reading your review of JW Marriott Desert Springs Resort & Spa. We have a devoted staff who enjoy seamlessly crafting distinctive experiences; we will enjoy sharing your compliments with them. We look forward to your return. Alexis Hull Hospitality Coordinator

10/10 Eccellente

Hannah

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awesome resort. Staff was very nice and helpful, beautiful location!
Soggiorno di 7 notti a febbraio 2024
Risposta di Hospitality Coordinator, il giorno 3 mar 2024
Dear Hannah, Thank you for the great review. We are delighted we could craft an enriching experience for you with our elegant property, stellar downtown location, and devoted associates. It was our pleasure serving you at JW Marriott Desert Springs Resort & Spa, and we look forward to seeing you again soon. Alexis Hull Hospitality Coordinator

10/10 Eccellente

Katherine

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Amazing hotel
Soggiorno di 1 notte a febbraio 2024
Risposta di Hospitality Coordinator, il giorno 25 feb 2024
Dear Katherine, Thank you for sharing your experience at JW Marriott Desert Springs Resort & Spa. We appreciate the kind remarks as we always strive to provide each guest with a distinctive experience so they can leave richer than when they arrived. We devote our attention to craft and detail, and we are pleased to know our beautiful property enhanced your time with us. We look forward to seeing you again soon.Alexis Hull Hospitality Coordinator

8/10 Buono

Chelsea

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Hospitality Coordinator, il giorno 22 feb 2024
Dear Chelsea, Thank you for the nice rating. We are glad that your stay was well balanced with enriching experiences around every corner. We enjoyed having you here with us at JW Marriott Desert Springs Resort & Spa; we hope to have the opportunity to accommodate you again soon.Alexis Hull Hospitality Coordinator

10/10 Eccellente

Hardeep, Cleveland

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We have stayed here before and it is a very nice property with flamingos, boat rides, and a more luxurious feel. We enjoyed the arcade and mini golf this time as well. The food at the restaurant was decent. We were on a waiting list for Mikado but never got called so had to eat outside the resort, but it was a busy weekend I suppose. The staff and service are excellent and the room seemed newer. However, the overall property/building appears quite dated and could use some renovation.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hospitality Coordinator, il giorno 21 feb 2024
Dear Hardeep, Thank you for returning to JW Marriott Desert Springs Resort & Spa. We are thrilled to read about your enriching stay and how much you enjoyed your time with us. It is so wonderful to know you loved our stylish array of amenities, courteous service, and modern accommodations. However, we are sorry you felt our property needed updating. We will share your feedback with the appropriate individuals, as our goal is to create enriching experiences with inspiring surroundings. We look forward to seeing you on your next visit to the area.Alexis Hull Hospitality Coordinator

8/10 Buono

Mi jeong

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Hospitality Coordinator, il giorno 22 feb 2024
Dear Mi Jeong, Thank you for choosing JW Marriott Desert Springs Resort & Spa and for the kind rating. We are glad you enjoyed your overall stay with us and hope to welcome you again soon.Alexis Hull Hospitality Coordinator

10/10 Eccellente

Rosalba

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
The Hotel is amazing
Soggiorno di 2 notti a febbraio 2024
Risposta di Hospitality Coordinator, il giorno 20 feb 2024
Dear Rosalba, Thank you for choosing JW Marriott Desert Springs Resort & Spa during your visit to Palms Desert, CA. We strive to personally craft quality experiences to help you leave richer and with replenished spirits. We appreciate the flattering remarks and are glad you enjoyed our elegant property. We look forward to seeing you again soon.Alexis Hull Hospitality Coordinator

6/10 Soddisfacente

Samuel

Non mi è piaciuto: Pulizia
Found roach in room
Soggiorno di 1 notte a febbraio 2024
Risposta di Hospitality Coordinator, il giorno 20 feb 2024
Dear Samuel, Thank you for choosing us and for your candid feedback. We are sorry about the issue in your room during your visit. We understand that every detail matters and can assure you that we have procedures in place regarding these concerns, and we hope you will see this as the isolated incident that it was. We hope to have the opportunity to make your next stay with us outstanding in every respect.Alexis Hull Hospitality Coordinator