Well first I want to say I was very pleased with the person that checked me in, but as days went on, there was a sign in the laundry room that said change in front office during business hours. NO!! I was told that was a lie by their employee that was on duty at the time. And when we got our clothes out of the washer # 4 there was black stains all over them, we had to take our on trash out , they didn’t have an ice maker / you had to use ice trays. No pool, and all night someone was slamming doors and early morning as well. But the worst part of all is the fact that at 8 in the morning we started getting knocks on the door asking if we were leaving yet, then it went on over into 10 and we had another knock asking the same question. So at 10:50 I we to get on the elevator to check out and the lady that checked me in was on there as well, I said is it your protocol to ask your guess when there checking out? She replied yes it is so the housekeeper’s can clean the rooms. I then returned to her the statement of how rude that was and I told her again and proceeded to exit the building. I had a very bad experience in the end so most likely will not stay with them again!!!!