The property is in desperate need of updating. I truly emphasize DESPERATE NEED! We stayed in a Preferred Junior King Suite in an effort to avoid the previous reviews about the room conditions, and enjoy the scenery. However, our room smelled of mildew, there were old spider webs on the top of the bed, and our shower door would not remain closed. We actually had to stuff toilet paper along the shower door to keep it closed. I immediately notified the manager on duty about the condition of the room, and was told to address it with the front desk the next morning. We did this, and were given the runaround all day about checking availability of matching rooms. Keep in mind that the resort was basically empty, and we detected no other occupants in any of the adjacent suites that matched ours. The view from the first floor suite (that I paid hundreds to upgrade to) was blocked by palm trees. There was virtually no views of the landscape we were sold on. Our phone in our room only functioned on speaker mode, and that was useless still because no one EVER answered the phone at the front desk! ALL of these issues were brought to the attention of the front desk staff. We were stuck in that musty, expensive room for 3 days. The other staff was pleasant, and we actually enjoyed the food. However, I would not recommend staying at this resort. Our experience was not very good.