Dear Tyreke, We sincerely apologize for the inconvenience you encountered due to the cleanliness and maintenance issues and any noise disturbances. We prioritize providing a comfortable and pleasant experience, and we regret falling short. Please know that we take your feedback seriously and will address the issues mentioned to ensure they are promptly resolved. Your comfort and satisfaction are important to us, and we appreciate your patience and understanding. If you give us another chance, we'll do our best to exceed your expectations. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Jose M De, Thank you for sharing your positive feedback about your stay at Extended Stay America! We're delighted to hear that our accommodations met your expectations. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable experience.Sincerely,Hotel Management

Dear Rodney, Thank you for your recent stay. Although our location is very convenient, external noise can occasionally be a factor. Please accept our apologies for the noise issues you experienced from outside the hotel. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as restful as possible. Our goal is to provide a clean property and a comfortable suite so you can get a good night's rest. We hope to have you back as a guest, so we can reserve a suite that might better suit your needs. We appreciate your business and hope to see you back soon. Safe travels! Sincerely,Hotel Management

Dear Rainer, Thank you for the excellent rating. We are thrilled to have exceeded your expectations and provided you with an enjoyable stay. At Extended Stay America, we take pride in offering exceptional service and amenities to cater to every traveler's needs. We are also grateful for your mention of the housekeeping issue and for allowing us the opportunity to make things right. We appreciate your business and hope to have the pleasure of serving you again soon.Sincerely,Hotel Management

Dear Nicole, Thank you for being our guest and appreciating our front desk associate. However, we apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will promptly address this to ensure we do everything possible to minimize the impact on our guests. Please feel free to reach out to our hotel directly for any refund-related concerns. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Anna, Thank you for being our guest. We are glad that, overall, you were pleased with your stay. However, we are sorry we did not meet your expectations regarding the dishware. We have cooking and dining packs available for purchase at the front desk. These details are posted on our website so guests can have this information prior to their arrival. We apologize if this was not adequately communicated to you, and we will share your comments appropriately. We hope to have another chance to provide you with a better experience in the future. Thank you.Sincerely,Hotel Management

Dear John Smiley, Thank you for giving Extended Stay America such a generous rating. We are delighted to hear about your great stay and a positive experience with our check-in service. Also, thank you for mentioning Jennifer; we will be sure to share this lovely feedback with her. It is a pleasure to learn that you enjoyed your stay and had memorable encounters with our staff. We look forward to seeing you soon.Sincerely,Hotel Management

Dear Annie, We appreciate you choosing us and taking the time to leave your feedback. We are glad you enjoyed our well-maintained accommodations and hope the positive aspects of your stay more than made up for any concerns you may have had. Once more, we appreciate your business and wish to have another opportunity to welcome you for the outstanding stay we strive to provide every guest.Sincerely,Hotel Management

Thank you for your survey.We hope to see you again!

Thank you for completing the survey. Were there any particular aspects of your stay or our service that didn't meet your expectations? Your feedback will help us improve and deliver exceptional experiences to all our guest.

Dear London, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Thank you for taking the time to complete the survey and provide feedback. We appreciate your honest evaluation, although we noticed you did not include any specific comments.We genuinely appreciate your input and hope to have the opportunity to address any concerns you may have had.

Thank you for your survey.

Dear Samantha, Thank you for being our recent guest and for sharing your experience. We apologize for the noise issues you experienced. On rare occasions, we have guests who do not adhere to the property rules concerning noise. We are genuinely sorry you had an uncomfortable night. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. The room deposit will be refunded at check-out after a satisfactory inspection. It will be mailed by check within 14 days of departure. If you have further queries, please do not hesitate to reach out to the hotel. We hope you will give us a chance to serve you better in the future. Sincerely,Hotel Management

Dear Jason, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Thank you for staying with us.

Dear Derek, Thank you for staying with us and reviewing your experience. We are glad you were satisfied with the hospitable service you received from our staff. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. Your concerns will be shared with the appropriate individuals, and we will follow up to determine how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Thank you for your review and staying with us!

Dear Mario, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas where we can improve. But most importantly, we thank you, and we are happy that you enjoy the stay. Thank you for writing this review, and we hope to welcome you again soon.Sincerely,Hotel Management

Thank you for your feedback!

Dear Linda, Thank you for being our recent guest and sharing your experience. The situation you described regarding the noise disturbance you experienced is very disappointing to hear. It is unfortunate our front desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. We hope this did not overshadow your overall stay and that the rest of your visit was great. We have discussed your comments with our team, and we will be making changes to better serve our guests. Please know for a future visit that our front desk is always available to help make the most of your stay. We look forward to seeing you again.Sincerely,Hotel Management

Thank you for staying with us, we hope to see you again in the near future.

Thank you for your feedback and staying with us!

WOW..what an awesome review!!! We are truly grateful for your amazing words and high recommendation. I am so happy that we were able to exceed your key expectations. We recognize that our guests have choices when booking hotels in Panama City, we strive to provide exceptional customer service at every opportunity to stand out above the rest. Thank you again for your recognition and we look forward to the opportunity to welcoming you back on your next stay.

Thank you for your review!We hope to see you again in the future.

Thank you for sharing your experience with us. We appreciate and value all our guest’s positive and constructive feedback. It is an excellent tool to continually improve and ensure a better experience for our future guests.

Thank you for sharing your experience with us. We appreciate and value all our guest’s positive and constructive feedback. It is an excellent tool to continually improve and ensure a better experience for our future guests.

I would like to thank you for taking the time to advise us of your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.

Thank you for your feedback

I would like to thank you for taking the time to advise us of your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.

Thank you for your comments on the service that was provided during your stay. The goal of all of our staff is to give our guests a superior experience. It is very disappointing to hear that we were unable to accomplish this.

Thank you for your review! We hope to see you again in the future.

Thank you for your recent feedback regarding your stay at our hotel. We deeply apologize for the issues you encountered with bugs, we are taking appropriate steps and called our pest control.

Thank you for taking the time to advise us of your recent stay. It is only through feedback such as yours that we are able to maintain, and where necessary, improve upon the service that we provide to our valued guests. . I assure you that management takes these reports very seriously. We contacted our pest control immediately after your report and assure you proper protocol was followed. Please accept my apology, and I hope you return to stay with us again.