Hey AlexmegaMV, thanks for the awesome review! We're thrilled to hear that our staff at Western Slopes Suites made your experience top-notch. We're all about going the extra mile to help our guests, and it's fantastic to know that we hit the mark with you. Your recommendation means a lot to us, and we hope to welcome you back for another great experience soon! Thank you, Miriam Lopez

Hey Scott, thanks for the review! We hope to welcome you back again soon! Thank you, Miriam Lopez

Hi Bill. We're thrilled you enjoyed your visit! Free parking is definitely a bonus, but we're glad our food (and hopefully everything else!) earned the 5 stars regardless. We hope to welcome you back soon!

Thank you for the 5 stars, Melissa! Glad yu had a great stay.

Dear Michael, We are deeply sorry to read about your experience and cannot apologize enough for the issues you've encountered. It is important for us to share that we have made significant improvements to the hotel based on guest feedback. We understand from your comments that some areas are still a work in progress. The issues you've raised, especially regarding cleanliness and service, are being addressed with the utmost urgency. We are committed to continuous improvement and ensuring that our guests' experiences reflect the standards we aspire to. Please feel free to reach out to us directly to discuss this further. We hope to have the opportunity to show you the positive changes we've made and are continuing to make. Thank you for your patience and understanding.

Thank you for your lovely review, April! It's wonderful to hear that we've become like family to you. We always look forward to your stays and strive to make each one as welcoming and comfortable as the last. See you on your next visit!

Hi, Billie. Thank you so much for your review. Would you care to let us know more about your experience?

Hi, Patricia. We're glad to hear you had a great stay with us! Your compliments about our cleanliness, comfort, and affordability mean a lot. We look forward to hosting you again in the future!

Hi, Jonathan. Thank you so much for your review! We hope to welcome you again soon.

Hi, Amanda. Thank you for leaving us a review. Do you mind telling us more about your stay?

Hi, Drae. Thank you for leaving us a review! Would you mind sharing your experience with us?

Hi, Ray. We appreciate your positive comments about the room. We are very sorry for the issues in the parking lot. Your safety and comfort are important to us, and we'll take steps to improve the overall experience. Thank you for bringing this to our attention, and we hope to provide a better stay in the future.

Thank you for your rating, and we hope to see you again soon!

Hi, Angel. Thank you so much for your review! Glad you enjoyed the amenities and the beautiful mountain view. We also appreciate your feedback about the pet-friendly aspect and river access, and we'll consider how we can make this clearer for future guests. Hope to welcome you again soon! Thank you!

Hi, Edith. We're glad you liked your room and we apologize for the inconvenience with the internet. We are in the process of upgrading our system to provide a better online experience, and we appreciate your understanding. Hope to welcome you back soon! Thank you so much!

Hi, Kevin. We appreciate you taking the time to leave us a review!

Hi, Wayne. We apologize for any confusion caused by the signage still displaying "Candlewood Suites." We understand how this could have been disconcerting, and we appreciate your patience. Yes, we are now operating as "Western Slopes Suites."We're working to update all signage and branding to reflect our new name accurately, ensuring that future guests won't encounter similar confusion. Your feedback is very important in helping us identify areas for improvement.We hope that you still had a comfortable stay. Thank you again for taking the time to leave us an honest review!

Hi, Mark. We're glad that your check-in experience with our front desk was delightful! Thank you for leaving us a review. We can't wait to welcome you back soon!

Hola, Perla. Lamentamos mucho la confusión con su reserva. Nuestra alta dirección se enterará de esto. Esperamos mejorar su próxima visita. Nuevamente, nos disculpamos sinceramente. Gracias.

Thank you for the response and we hope your stay was wonderful, hope to see you again!Best regards,

Thank you for the review and we hope your time here was great! We hope to see you again!

Hi, Jennifer. Thank you for sharing your positive feedback with us. We're happy to hear that you found our property nice and check-in easy. We appreciate your comments and look forward to welcoming you back in the near future!

Hi, Susan. We apologize for falling short of your expectations. Your feedback is important as we continue with our renovation efforts, and will address the issues you mentioned promptly. Thank you for taking the time to tell us about your experience.

Hi, Frederick. We're truly sorry to hear about the issues you encountered during your stay. It is concerning, and we deeply apologize for this. This does not meet our standards, and we will investigate and address these issues immediately to prevent this in the future. We appreciate your honesty, thank you!

Hello, Amy. Thank you for your feedback. We'll work on providing a more thorough cleaning to enhance your experience. We appreciate your input and hope to welcome you again soon!

Hi, Brahm. We are truly sorry for the series of issues you encountered upon your arrival, from the room mix-up to the condition of the replacement room. This experience falls far short of our standards, and we sincerely apologize for any inconvenience it caused. Your feedback is important, and we will make sure to investigate these issues thoroughly and address them with our top management for immediate attention. We appreciate your patience and hope to have the opportunity to provide you with a much better stay in the future.

Hi, Hernan. We are genuinely sorry for the building and cleaning issues. Your feedback is valuable, and we will take immediate steps to address these concerns. Thank you for staying with us.

Hi, Ivan. Thank you for the review!

Hi, Micah. We are so sorry about the whole incident. We understand how frustrating it must have been to receive that unexpected text message after a long drive, especially on a holiday weekend. This situation was not handled as it should have been. We acknowledge that a phone call and more proactive assistance should have been offered to help find alternative accommodations. We should have been more diligent in managing our bookings and communicating any issues well in advance. Please know that we're committed to improving our processes to ensure these situations don't recur. We appreciate your understanding and, again, our sincerest apologies.

Hi, Rich! Thank you so much for your feedback. While we're glad to hear that you found your room clean, we're truly sorry for the issues you encountered during your stay. We're sorry that the ice maker in your room didn't work, especially when it was necessary for your hiking adventure. We understand the importance of having ice available and apologize for any inconvenience caused. We've noted your feedback about the TV and the remote control issues as well. These technical problems should not have occurred, and we appreciate your patience as our staff worked to resolve them. We hope you had a great time hiking and exploring Western Slopes, though, and next time you're back, we hope to give you a more seamless stay. Thanks again for staying with us.

Hi, Terry. Thank you so much for taking the time to provide us with your valuable feedback. Your insights are vital in helping us improve our services to create a better experience for our guests.Firstly, we're delighted to hear that you found our one-bedroom king suites spacious and enjoyed our location with its nice view. We're also pleased to know that your stay was generally quiet, providing you with a peaceful atmosphere.However, we'd like to extend our sincere apologies for the issues you encountered during your stay. We're truly sorry for the inconvenience of not having one of your rooms cleaned yet upon your arrival. This oversight is not in line with our standards, and we're actively addressing this with our housekeeping team.We also acknowledge your concerns about the sofa sleepers and the condition of the elevator. We're taking these comments seriously to ensure necessary maintenance and improvements are made promptly.Regarding the absence of coffee in your room, we apologize for not meeting your expectations in this regard. Your feedback is noted, and we'll consider adding this amenity for future guest comfort.Thank you for your understanding and patience. We appreciate your candid feedback and your business, too.

Hi, Michelle. Thank you for choosing our hotel and sharing your feedback. We apologize that your experience didn't match your expectations based on the pictures, and for any confusion caused by the different name on our hotel. We are in the process of improving and changing the name of the hotel as it was just recently acquired, and we appreciate your patience and understanding at this time. On a positive note, we're glad you liked our bath products and found the ice machines convenient. Your feedback about the lamp is also noted, and we'll make sure this is addressed promptly. Your observations are crucial to us, and we will address these concerns to improve the quality of our accommodations. Again, thank you, and we hope you might consider giving us another try in the future.

Hi, Joseph. Thank you for choosing our hotel for your recent stay, and for taking the time to share your experience. We're glad to hear that you found your room clean and comfortable, which is always our top priority. However, we're sorry to hear that you experienced noise from other guests late at night. Please accept our apologies for any disruption this may have caused. We take guest comfort seriously, and your feedback is invaluable in helping us maintain a peaceful environment for all. If you ever encounter any issues during your stay, please don't hesitate to reach out to our front desk team so we can address them promptly. We appreciate your understanding and look forward to welcoming you back for an even better experience.

Hi, Jessica. We appreciate your 5-star review! We hope to welcome you again.

Thank you for your kind review! We are happy to hear that you enjoyed your stay here with us

Hello David! Thank you for the kind review! We appreciate your business.

Hi, Lindsay! Thank you so much for your rating. We appreciate you taking the time. If you ever need anything or have any further feedback to share, please don't hesitate to reach out. Your satisfaction is our top priority, and we're here to make your future visits even better.

Thank you for your kind words. We are happy to hear that you enjoyed your stay with us!

Thank you for your kind words. We are happy to hear that you enjoyed your stay with us! We are working to address your concerns.