Vacanze Parco Nazionale di Ba Be

The room was clean with comfy beds. The laundry service was good. The breakfast was not amazing, was not ready at the scheduled time. This was frustrating for travellers following a tight schedule.

Staff very rude unhelpful answer to issues was cancel booking and find somewhere else or pay to upgrade even though we had an upgraded room but was a small box room Experience I had at the hotel put a damper on the holiday Shower had the drain filled in so water running the other side of the bathroom for the drain. On arrival as the hotel messaged while I was on the plane they let our room out even though I had WhatsApp correspondence with the hotel prior to arrival Over all very disappointed

The staff was very very helpful went above and beyond to help us.

I loved my stay so much! As a solo woman 63 year old traveler I felt totally safe, even at night, to walk around and often went to eat at Lotte Mall just across the street. There were many restaurants and shops and even a big grocery store there. The hotel staff were amazing especially Lizzy who was so kind to me and felt like a daughter to me by the end of my 9 night stay! Breakfast was incredible with so much food to choose from and honestly more like lunch with many hot dishes, fresh fruits, pastries and drinks to choose from. My large room with a balcony was spectacular and I often sat outside watching all the local people go about their day and the hustle and bustle of riders on motorcycles and cars whizzing by! I walked to the lake too which was beautiful and it had a cool refreshing breeze and there were many local shops and restaurants to go to. I left a piece of my heart in Veitnam when I returned to Canada and will never forget this wonderful hotel and the staff who treated me so well!🥰