Hotel vicino a Parco Zoologico Cerza - Hermival-les-Vaux

“Incredible! What a wonderful place, Adrien keeps the place immaculate. Our room ‘Rollon’ was beautiful- so charming. We cannot wait to come back in the future- ‘hidden gem’ is used so frequently but this is the definition of the phrase!”

“Obnoxious, arrogant and incompetent. Never experienced such poor staff in all my travels. Messed up my booking instead of a 6 bed premier lodge in front of all the animals I ended up with a 4 bed safari lodge right in the bottom of the valley due to incompetence from Virginie in reception. And when I pointed out she’d messed up my booking she then refused to talk to me. Then she proceeded to lie and call a director who was just as incompetent. They would not refund me the difference in...

“Personale gentile e simpatico. Ottima la cena e meravigliosa la colazione. Stanza pulita.”

“Ottima posizione, non hanno risposta al messaggio per info parcheggio ma c'è vicino anche se a pagamento.”

“We arrived at 8pm, having called in advance to advise of our arrival time. We had booked a table in the restaurant at 8.30pm (the final sitting according to the website). We were disappointed to hear the restaurant was shut when we arrived. We were offered no refreshments (our booking stated a welcome drink)- the village was very quiet with only a burger place open so we had very little choice to get something to eat. Would not return.”

“Luogo assolutamente incantevole . Un angolo di paradiso . La proprietaria ha anche fatto di tutto per trovare del pane senza glutine . Assolutamente speciale !”

“Personale cordiale. Stanza piccola, con strano odore. Colazione di bassa qualità. Latte e cappuccino imbevibili Non abbiamo provato ristorante ”

“Check con orario rigido e molto tardi, ore 16.00. Nella reception non c’era mai nessuno. Camere piccole e soffocanti, quelle che apparivano nella pubblicità erano assolutamente ingannevoli e non reali. Caldo terribile mitigato solo da un piccolo ventilatore. Fuori dalla finestra c’era una pompa di calore rivolta verso la camera.”

“Very basic two star hotel on the outskirts of town. The room was very small, but perfectly clean, with a very comfortable bed, and blissfully, air conditioned in the middle of a brutal heatwave. The breakfast spread was also pretty basic, but surprisingly quite good. The young ladies working the reception and breakfast area were lovely, professional, and very helpful with suggestions for restaurants for dinner. This was a very last minute booking over a very busy weekend, and my main gripe...

“Questo è l’ottavo albergo in cui alloggio in Francia in questa vacanza. Il più caro ed il più deludente. Se spendo 270€ mi aspetto il top. Ristorante al completo. Dovreste garantire un tavolo a camera invece c’erano persone esterne perchè il parcheggio era pienissimo ed al mattino alle 8 non c’erano più le stesse macchine. Camera con cuscini troppo morbidi (in un 4 stelle se ne mettono 2, uno morbido e uno duro in modo che l’ospite possa scegliere). Ventola in bagno non funzionante, tutta la...

“Posizione centralissima ma la struttura è vecchia e poco pulita”