Hotel Vernet - Paris Champs Elysées

Disappointed in choosing this hotel. It’s overall location was it’s best feature. The street it is on is more of an alley. All type neighboring employees of other businesses use it as their smoke break room. Cigarette butts everywhere plus the building directly across street is under construction. I made the reservation last minute but the room was one first floor directly above entrance and facing the construction site. Asked to move and they did allow an upgrade a bit higher and over but still on top of the construction. Which was told wouldn’t start until 10am but it was about 8am. Small hotel nothing about it was 5 star. We asked for a wine opener but they waited for us to open the bottle and asked for it back as it was the only one in hotel. ?? They need a nice smell in lobby and halls as it smelled like sewer on way to our room. Took the stairs as the only elevator was very small. They overcharged the authorization and then had attitude when I asked for breakdown of bill. I’m sure she felt I was not pleased by that’s not the way to treat a customer despite my dissatisfaction of it not meeting my expectations for a 5 star hotel. Small lobby small check in area nominal “bar” and dining area. Room was ok but very bad use of space. See the odd photo in the tiny water closet. Not sure who would use the spray hose for hygiene it was in a cut out hole in wall and dusty l? Did not bother with the included breakfast. Would love a refund not worth the money.