Esterni

Recensioni per Courtyard By Marriott North Pattaya

4 out of 5
Courtyard By Marriott North Pattaya
240/44-45 Soi Naklua 22, Moo 5, Naklua, District Bang La Mung, Pattaya

Recensioni

9,2

Meraviglioso

Valutazione di 10 - Eccellente. 59 su 81 recensioni" "
Valutazione di 8 - Buono. 13 su 81 recensioni" "
Valutazione di 6 - Soddisfacente. 4 su 81 recensioni" "
Valutazione di 4 - Scarso. 2 su 81 recensioni" "
Valutazione di 2 - Terribile. 3 su 81 recensioni" "

9,8/10

Pulizia

9,4/10

Personale e servizio

8,6/10

Servizi

9,6/10

Condizioni e dotazioni della struttura

9,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Meilin

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was super accommodating and very friendly. I highly recommend staying here!
Soggiorno di 1 notte ad aprile 2024
Risposta di Shashank, il giorno 30 apr 2024
Dear Melin,Thank you for choosing Courtyard North Pattaya for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speak strongly to our company’s core values, “good service at a fair price.”Your kind words towards the hospitality and the services extended in making your stay experience a pleasant one delights us. We are glad to learn that you thoroughly enjoyed the personalized attention to your stay at the property; I will recognize the efforts of all associates in our next Town Hall Meetings. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!Sincerely,Shashank SinhaGeneral Manager

10/10 Eccellente

Julie, Roswell

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly staff and ready to assist.
Soggiorno di 1 notte ad aprile 2024
Risposta di Shashank , il giorno 8 apr 2024
Dear Julie, On behalf of the entire hotel team, I want to thank you for sharing your stay experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Shashank SinhaGeneral Manager

10/10 Eccellente

Chun Kit Roger

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti a febbraio 2024
Risposta di Shashank, il giorno 20 feb 2024
Dear Chun Kit Roger,Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard North Pattaya. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. It is rewarding for me to be able to share your comments with my team and for them to know their efforts helped enhance your stay with us and live up to your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Shashank SinhaGeneral Manager

10/10 Eccellente

Edgardo Javier, Antioch

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to getaway from busy life. Good food and wonderful service. Their breakfast spread is simply authentic and delicious.
Soggiorno di 5 notti a febbraio 2024
Risposta di Shashank , il giorno 14 feb 2024
Dear Edgardo, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear about the staff service met your expectations. Our sincere gratitude towards your kind word for the associates who work hard to ensure all guests are well looked after and such appreciative comments motivate them a big way to keep striving for greater excellence.As a valued customer, your feedback is an integral part of the operations, the secluded location yet central, quality of food and best breakfast in the town do serve best for our guests who choose quality and best of standards. Once again thank you for staying with us at the Courtyard North Pattaya and we hope you choose to host with us again whenever your plans bring you back to this side of North Pattaya. Sincerely,Shashank SinhaGeneral Manager

2/10 Terribile

Shaharyar

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Worst property I have every stayed in.the lights where not working, there were bugs on bed, the sink won't drain properly, no basic amenities provided until I asked for it. Staff had some different kind of attitude.
Soggiorno di 4 notti a febbraio 2024
Risposta di Shashank, il giorno 8 feb 2024
Dear Shaharyar, Thank you for taking the time to share your recent experience at the Courtyard by Marriott North Pattaya. With a mission to provide superior customer service, we take great pride in serving your needs and are disappointed to hear about your recent stay experience did not meet your expectations. At the onset, I would like to take this time to apologize for the room functioning and the service standards that were not up to our usual standards. I will revisit the area of concerns with Team and ensure that it is a case of isolation, and we do not have such experience for our guests. Your feedback is an integral part of our operations, and I am sorry I could not meet you in person to apologize and assure you that all your concerns are dealt with utmost priority. We will revisit all aspects of the stay to ensure that we provide a much-elevated stay experience for our guests. As a valued loyal guest, we regret the whole incident and as we strive to deliver a flawless guest experience, we would continue to improve our hotel standards and services to avoid such experiences from occurring in the future. Upholding our commitment to providing a memorable, casual, and personalized experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Pattaya.Sincerely,Shashank SinhaGeneral Manager

10/10 Eccellente

Gaurav

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good…
Soggiorno di 1 notte a gennaio 2024
Risposta di Shashank , il giorno 29 gen 2024
Dear Gaurav, Thank you for choosing Courtyard North Pattaya for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speak strongly to our company’s core values, “good service at a fair price.”Your kind words towards the hospitality and the services extended in making your stay experience a pleasant one delights us. We are glad to learn that you thoroughly enjoyed the personalized attention to your stay at the property; I will recognize the efforts of all associates in our next Town Hall Meetings. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!Sincerely,Shashank SinhaGeneral Manager

10/10 Eccellente

Yachi

Soggiorno di 2 notti a gennaio 2024
Risposta di Shashank , il giorno 26 gen 2024
Dear Yachi, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear about the staff service met your expectations. Our sincere gratitude towards your kind word for the associates who work hard to ensure all guests are well looked after and such appreciative comments motivate them a big way to keep striving for greater excellence.As a valued customer, your feedback is an integral part of the operations, the brand-new designed rooms do serve best for our guests who choose quality and best of standards. Once again thank you for staying with us at the Courtyard North Pattaya and we hope you choose to host with us again whenever your plans bring you back to this side of North Pattaya. Sincerely,Shashank SinhaGeneral Manager

8/10 Buono

Silke

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a gennaio 2024
Risposta di Shashank, il giorno 24 gen 2024
Dear Silke, Thank you for taking the time to share your recent experience at Courtyard North Pattaya with us.One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback overall score of "8" caught my attention. I am very sorry to learn that, and we will again revisit all aspect of guest stay to make it far more elevated and memorable. Our sincere gratitude towards your kind word for the associates who work hard to ensure all guests are well looked after and such appreciative comments motivate them a big way to keep striving for greater excellence.Thank you for being a loyal guest and we hope to serve you again whenever your travels bring you back to Pattaya.Sincerely,Shashank SinhaGeneral Manager

6/10 Soddisfacente

Daisuke

Soggiorno di 3 notti a gennaio 2024
Risposta di Shashank , il giorno 23 gen 2024
Dear Daisuke,Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard by Marriott North Pattaya. As a valued guest, we see that there is room for improvement based on your feedback. We saw that you rated your overall stay experience at the property a “3”; however, we also noticed that there were several missed opportunities. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would continue to address your areas of concerns further to extend the memorable experience. Your feedback is an integral part of our operations and helps us in continuing to improve our hotel operations. As a valued guest, thank you again for your feedback we hope to serve you again whenever your travels bring you back to Pattaya. Sincerely,Shashank Sinha General Manager

10/10 Eccellente

SANGJUN

Soggiorno di 3 notti a gennaio 2024
Risposta di Shashank , il giorno 22 gen 2024
Dear Sangjun, Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard North Pattaya. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. It is rewarding for me to be able to share your comments with my team and for them to know their efforts helped enhance your stay with us and live up to your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Shashank SinhaGeneral Manager

10/10 Eccellente

amber

Soggiorno di 17 notti a dicembre 2023
Risposta di Shashank , il giorno 16 gen 2024
Dear Amber,With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear about the staff service met your expectations. Our sincere gratitude towards your kind word for the associates who work hard to ensure all guests are well looked after and such appreciative comments motivate them a big way to keep striving for greater excellence.As a valued customer, your feedback is an integral part of the operations, the brand-new designed rooms do serve best for our guests who choose quality and best of standards. Once again thank you for staying with us at the Courtyard North Pattaya and we hope you choose to host with us again whenever your plans bring you back to this side of North Pattaya. Sincerely,Shashank SinhaGeneral Manager

4/10 Scarso

WILLIAM

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
No hot water in the room .
Soggiorno di 1 notte a gennaio 2024
Risposta di Shashank, il giorno 14 gen 2024
Dear William, Thank you for taking the time to share your recent experience at the Courtyard by Marriott North Pattaya. With a mission to provide superior customer service, we take great pride in serving your needs and are disappointed to hear about your recent stay experience did not meet your expectations. At the onset, I would like to take this time to apologize for the hot water concern during your stay. I will revisit the point of concern with our Engineering Team to ensure it is a case in isolation and we avoid such experiences for our guests moving forward. As a valued loyal guest, we regret the whole incident and as we strive to deliver a flawless guest experience, we would continue to improve our hotel standards and services to avoid such experiences from occurring in the future. Upholding our commitment to providing a memorable, casual, and personalized experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Pattaya.Sincerely,Shashank SinhaGeneral Manager

8/10 Buono

Ka Shing Wilson

Soggiorno di 4 notti a dicembre 2023
Risposta di Shashank , il giorno 10 gen 2024
Dear Ka Shing,Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard North Pattaya. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. It is rewarding for me to be able to share your comments with my team and for them to know their efforts helped enhance your stay with us and live up to your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Shashank SinhaGeneral Manager

10/10 Eccellente

Daffy

Soggiorno di 5 notti a dicembre 2023
Risposta di Shashank, il giorno 7 gen 2024
Dear Daffy,Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard North Pattaya. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. It is rewarding for me to be able to share your comments with my team and for them to know their efforts helped enhance your stay with us and live up to your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Shashank SinhaGeneral Manager

10/10 Eccellente

Wai Ching Gracelin

Risposta di Shashank , il giorno 21 gen 2024
Dear Wai Ching, Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard North Pattaya. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. It is rewarding for me to be able to share your comments with my team and for them to know their efforts helped enhance your stay with us and live up to your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Shashank SinhaGeneral Manager

10/10 Eccellente

Thaddeus

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our Christmas stay at this hotel was truly magical! Despite being in a country with a different religion, the hotel embraced the festive theme beautifully. The staff, who were not only excellent but went above and beyond, helped us book excursions, overcoming any language barriers seamlessly. Our family felt incredibly welcomed, and the hotel's array of kid-friendly amenities, including a great kids' program, made our stay enjoyable. The only slight downside was the absence of nighttime babysitting/childcare services. Overall, a fantastic experience!
Soggiorno di 3 notti a dicembre 2023
Risposta di Shashank, il giorno 30 dic 2023
Dear Thaddeus,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Courtyard North Pattaya.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.It was rewarding to hear about your Christmas celebration, kid's friendly amenities, and the staff service that lived up to your expectations. Our sincere gratitude towards your kind word for the associates who work hard to ensure all guests are well looked after and such appreciative comments motivate them a big way to keep striving for greater excellence. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. We don't provide babysitting services as it is highly skilled and trained job, and we don't have trained staff to take care of babysitting assignment. Thank you for staying at Courtyard North Pattaya and we hope you choose to create more memories here whenever your travels bring you back to Pattaya.Sincerely,Shashank SinhaGeneral Manager

10/10 Eccellente

G

Soggiorno di 1 notte a dicembre 2023
Risposta di Shashank, il giorno 25 dic 2023
Dear Guest, Thank you for choosing Courtyard North Pattaya for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speak strongly to our company’s core values, “good service at a fair price.”Your kind words towards the hospitality and the services extended in making your stay experience a pleasant one delights us. We are glad to learn that you thoroughly enjoyed the personalized attention to your stay at the property; I will recognize the efforts of all associates in our next Town Hall Meetings. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!Sincerely,Shashank SinhaGeneral Manager

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Solid courtyard stay
Courtyard Marriott is predictable in a good way. No problem at all with our rooms, breakfast was much nicer and more extensive than expected. The only complaint I have is the bathrooms looked a bit worn (some mold in shower and just a bit dated). Overall though for the price it was a good value and nothing that I would feel the need to actually complain about.
Soggiorno di 2 notti a dicembre 2023
Risposta di Shashank , il giorno 18 dic 2023
Dear Guest, Thank you for taking the time to let us know about your experience while staying with us. It was rewarding to hear about your stay experience and the breakfast experience lived up to your expectations. Our sincere gratitude towards your kind word for the associates who work hard to ensure all guests are well looked after and such appreciative comments motivate them a big way to keep striving for greater excellence. Your experience of your recent stay particularly cleanliness is below our standard. Keeping the room at the highest standards of cleanliness and smelling good is our number one priority and I am sorry to hear that your room had the concern. I have asked House Keeping and Engineering Team to take this room out of inventory and investigate in detail report and resolve it. I assure you that we don't get complaints about the cleanliness & maintenance of the room and bathroom. I will ensure that this is in isolation and that there is no future recurrence. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,Shashank SinhaGeneral Manager

4/10 Scarso

Shinichiro

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Noise countermeasures are very poor. We could hear all the noise and voice from the next room even snore noise. We couldn't believe this is the quality of Courtyard Marriot. We have lacked of sleep during staying 2 nights. We will never stay and recommend this hotel.
Soggiorno di 2 notti a dicembre 2023
Risposta di Shashank , il giorno 12 dic 2023
Dear Shinichiro, Thank you for taking the time to complete review in regard to your recent stay at the Courtyard North Pattaya. As a loyal guest, we see that there is room for improvement based on your feedback. We are very sorry to hear about the noise concerns that you highlighted marred the entire stay experience and did not give quality rest that you were looking for. I would like to take this time to apologize for the noise disturbance caused by noise from external factor in room. Rest assured; we are taking steps to help ensure problems of this nature do not occur in the future such as noise proofing the connecting doors. I have updated your profile note to ensure that we assign you quieter room for your next visit. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would continue to improve our hotel operations. Sincerely,Shashank SinhaGeneral Manager

6/10 Soddisfacente

Tien Che

Nothing unique but staffs were great
Soggiorno di 4 notti a novembre 2023
Risposta di Shashank , il giorno 12 dic 2023
Dear Tien Che, Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard by Marriott North Pattaya. As a valued guest, we see that there is room for improvement based on your feedback. We saw that your comments noting unique about the property; however, we also noticed that there were several missed opportunities. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would continue to improve our hotel operations. It was rewarding to hear about the staff service which lived up to your expectations. Our sincere gratitude towards your kind word for the associates who work hard to ensure all guests are well looked after and such appreciative comments motivate them a big way to keep striving for greater excellence. As a valued guest, thank you again for your feedback we hope to serve you again whenever your travels bring you back to Pattaya. Sincerely,Shashank SinhaGeneral Manager

10/10 Eccellente

Young Ho

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
All A’s place in Pattaya
Very excellent service from all staffs in the hotel. Concierge also very kind with great information. Nice breakfast at the hotel. We enjoyed two-day trip in Pattaya. Will definitely visit this place again.
Soggiorno di 1 notte a novembre 2023
Risposta di Shashank, il giorno 23 nov 2023
Dear Young Ho, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Courtyard North Pattaya.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.It was rewarding to hear about the brand-new room, concierge services, your breakfast experience, and the staff service that lived up to your expectations. Our sincere gratitude towards your kind word for the associates who work hard to ensure all guests are well looked after and such appreciative comments motivate them a big way to keep striving for greater excellence. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at Courtyard North Pattaya and we hope you choose to create more memories here whenever your travels bring you back to Pattaya.Sincerely,Shashank SinhaGeneral Manager

8/10 Buono

Harald Johan

Soggiorno di 2 notti a novembre 2023
Risposta di Shashank , il giorno 20 nov 2023
Dear Harald, Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard North Pattaya. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. It was rewarding to hear about your stay experience and that we lived up to your expectations. Our sincere gratitude towards your kind word for the associates who work hard to ensure all guests are well looked after and such appreciative comments motivate them a big way to keep striving for greater excellence. Thank you for staying at the Courtyard North Pattaya and we hope you choose to stay with us again whenever your travel needs bring you back to Pattaya. Sincerely,Shashank SinhaGeneral Manager

10/10 Eccellente

Tatjana

Soggiorno di 2 notti a ottobre 2023
Risposta di Shashank , il giorno 14 nov 2023
Dear Tatjana,Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard North Pattaya. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. It is rewarding for me to be able to share your comments with my team and for them to know their efforts helped enhance your stay with us and live up to your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Shashank SinhaGeneral Manager

6/10 Soddisfacente

Thomas

Soggiorno di 4 notti a luglio 2023
Risposta di Shashank, il giorno 23 ott 2023
Dear Thomas,Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard by Marriott North Pattaya. As a valued guest, we see that there is room for improvement based on your feedback. We saw that you rated your satisfaction level at “6”; however, we also noticed that there were several missed opportunities. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would continue to improve our hotel operations. As a valued guest, thank you again for your feedback we hope to serve you again whenever your travels bring you back to Pattaya. Sincerely,Shashank Sinha General Manager

10/10 Eccellente

Hiu Fai Alexandra

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Shashank, il giorno 15 ott 2023
Dear Hiu,Thank you for choosing Courtyard North Pattaya for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speak strongly to our company’s core values, “good service at a fair price.”Your kind words towards the hospitality and the services extended in making your stay experience a pleasant one delights us. We are glad to learn that you thoroughly enjoyed the personalized attention to your stay at the property; I will recognize the efforts of all associates in our next Town Hall Meetings. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!Sincerely,Shashank SinhaGeneral Manager

10/10 Eccellente

Hiromasa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Shashank, il giorno 13 ott 2023
Dear Hiromasa,Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard North Pattaya. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. It is rewarding for me to be able to share your comments with my team and for them to know their efforts helped enhance your stay with us and live up to your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Shashank SinhaGeneral Manager

10/10 Eccellente

JONGCHEOL

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
아쉬움
호텔은 깨끗하고 좋았어요 아쉬움이 있다면 새면용품과 미니바 사용이 불편했어요 미니바에 아무것도 없어요
Soggiorno di 2 notti a settembre 2023
Risposta di Shashank , il giorno 11 set 2023
Dear Jong Cheol, Thank you for choosing Courtyard North Pattaya for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speak strongly to our company’s core values, “good service at a fair price.”Your kind words towards the hospitality and the services extended in making your stay experience a pleasant one delights us. We are glad to learn that you thoroughly enjoyed the personalized attention to your stay at the property; I will recognize the efforts of all associates in our next Town Hall Meetings. Your feedback is an integral part of our operations, I am sorry to hear about the toiletries and Minibar in the rooms, and I extend my apologies for the inconvenience. We do offer them both upon request and ensure that it is placed promptly. I will revisit this aspect of the stay with the Housekeeping Team to avoid such an experience from happening in the future. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!Sincerely,Shashank SinhaGeneral Manager

10/10 Eccellente

Guan Ting

Soggiorno di 1 notte a settembre 2023
Risposta di Shashank , il giorno 11 set 2023
Dear Guan Ting, On behalf of the entire hotel team, I want to thank you for sharing your stay experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Hotel Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Shashank SinhaGeneral Manager

10/10 Eccellente

Arthur

Soggiorno di 1 notte a settembre 2023
Risposta di Shashank , il giorno 2 ott 2023
Dear Arthur,Thank you for choosing Courtyard North Pattaya for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speak strongly to our company’s core values, “good service at a fair price.”Your kind words towards the hospitality and the services extended in making your stay experience a pleasant one delights us. We are glad to learn that you thoroughly enjoyed the personalized attention to your stay at the property; I will recognize the efforts of all associates in our next Town Hall Meetings. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!Sincerely,Shashank SinhaGeneral Manager

8/10 Buono

Sophia

Soggiorno di 2 notti ad agosto 2023
Risposta di Shashank, il giorno 31 ago 2023
Dear Sophia,Thank you for taking the time to complete the Guest Satisfaction Survey in regard to your recent stay at the Courtyard by Marriott North Pattaya. As a valued guest, we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction of the property an “8”; however, we also noticed that there were several missed opportunities. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further to extend the memorable experience. Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel operations. As a valued guest, thank you again for your feedback we hope to serve you again whenever your travels bring you back to Pattaya. Sincerely,Shashank SinhaGeneral Manager

8/10 Buono

Chun kwok

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023
Risposta di Shashank , il giorno 28 ago 2023
Dear Chun Kwok,Thank you for choosing Courtyard North Pattaya for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speak strongly to our company’s core values, “good service at a fair price.”Your kind words towards the hospitality and the services extended in making your stay experience a pleasant one delights us. We are glad to learn that you thoroughly enjoyed the personalized attention to your stay at the property; I will recognize the efforts of all associates in our next Town Hall Meetings. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!Sincerely,Shashank SinhaGeneral Manager

10/10 Eccellente

Kittipat

Soggiorno di 1 notte ad agosto 2023
Risposta di Shashank, il giorno 28 ago 2023
Dear Kittipat, Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard North Pattaya. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. It was rewarding to hear about your stay experience and that we lived up to your expectations. Our sincere gratitude towards your kind word for the associates who work hard to ensure all guests are well looked after and such appreciative comments motivate them a big way to keep striving for greater excellence. Thank you for staying at the Courtyard North Pattaya and we hope you choose to stay with us again whenever your travel needs bring you back to Pattaya. Sincerely,Shashank SinhaGeneral Manager

6/10 Soddisfacente

ali

Soggiorno di 2 notti a luglio 2023
Risposta di Shashank, il giorno 1 ago 2023
Dear Ali, Thank you for taking the time to complete the Guest Satisfaction Survey in regard to your recent stay at the Courtyard by Marriott North Pattaya. As a valued guest, we see that there is room for improvement based on your feedback. We saw that you rated your overall experience of the property a “6”; however, we also noticed that there were several missed opportunities. Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would further address your areas of concerns to extend the memorable experience. Your feedback is an integral part of our operations and to address your stay concerns so that we can continue to improve our hotel operations. As a valued guest, thank you again for your feedback we hope to serve you again whenever your travels bring you back to Pattaya. Sincerely,Shashank Sinha General Manager

10/10 Eccellente

Watchara

Soggiorno di 2 notti a luglio 2023
Risposta di Shashank, il giorno 31 lug 2023
Dear Watchara,On behalf of the entire hotel team, I want to thank you for sharing your stay experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Hotel Team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Shashank SinhaGeneral Manager

10/10 Eccellente

Natthaphong

Soggiorno di 1 notte a luglio 2023
Risposta di Shashank, il giorno 25 lug 2023
Dear Natthaphong,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Courtyard North Pattaya.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at Courtyard North Pattaya and we hope you choose to create more memories here whenever your travels bring you back to Pattaya. Sincerely,Shashank SinhaGeneral Manager

8/10 Buono

Chiu Kit Jeremy

Soggiorno di 2 notti a luglio 2023
Risposta di Shashank, il giorno 24 lug 2023
Dear Chiu Kit Jeremy,With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear about the staff service met your expectations. Our sincere gratitude towards your kind word for the associates who work hard to ensure all guests are well looked after and such appreciative comments motivate them a big way to keep striving for greater excellence.As a valued customer, your feedback is an integral part of the operations, the brand-new designed rooms do serve best for our guests who choose quality and best of standards. Once again thank you for staying with us at the Courtyard North Pattaya and we hope you choose to host with us again whenever your plans bring you back to this side of North Pattaya. Sincerely,Shashank SinhaGeneral Manager

2/10 Terribile

Arpit

Soggiorno di 2 notti a luglio 2023
Risposta di Shashank, il giorno 23 lug 2023
Dear Arpit,Thank you for taking the time to share your recent experience at Courtyard North Pattaya with us.One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the stay experience caught my attention. After conducting a thorough inquiry of your stay, we discovered that you were unhappy with the fees associated with smoking in our non-smoking accommodation. The non-smoking policy that we have is clearly stated and announced in the rooms. If you would want to smoke, we do have smoking rooms available on request and pre-arrival booking stage. If not, we offer dedicated smoking areas outside the hotel at the main porch for all of our guests that smoke.We sincerely appreciate your cooperation in recognizing that the hotel adheres to a non-smoking policy for all of its guests, which may be affected by your smoking in a non-smoking room. We appreciate your business and look forward to seeing you again whenever your travels bring you back to Pattaya.Sincerely,Shashank SinhaGeneral Manager

10/10 Eccellente

WANG WAI

Soggiorno di 2 notti a luglio 2023
Risposta di Shashank, il giorno 9 ago 2023
Dear Wang Wai,Thank you for choosing Courtyard North Pattaya for your recent travels to Pattaya. Commitment to service and guest satisfaction is the main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speak strongly to our company’s core values, “good service at a fair price.”Your kind words towards the hospitality and the services extended in making your stay experience a pleasant one delights us. We are glad to learn that you thoroughly enjoyed the personalized attention to your stay at the property; I will recognize the efforts of all associates in our next Town Hall Meetings. Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!Sincerely,Shashank SinhaGeneral Manager

10/10 Eccellente

WAKANA

Soggiorno di 1 notte a luglio 2023
Risposta di Shashank, il giorno 23 lug 2023
Dear Wakana,Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard North Pattaya. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. It was rewarding to hear about your stay experience and that we lived up to your expectations. Our sincere gratitude towards your kind word for the associates who work hard to ensure all guests are well looked after and such appreciative comments motivate them a big way to keep striving for greater excellence. Thank you for staying at the Courtyard North Pattaya and we hope you choose to stay with us again whenever your travel needs bring you back to Pattaya. Sincerely,Shashank SinhaGeneral Manager

8/10 Buono

Parnthanutcha

Soggiorno di 1 notte a giugno 2023
Risposta di Shashank, il giorno 20 lug 2023
Dear Parnthanutcha,Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard North Pattaya. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. It was rewarding to hear about your stay experience and that we lived up to your expectations. Our sincere gratitude towards your kind word for the associates who work hard to ensure all guests are well looked after and such appreciative comments motivate them a big way to keep striving for greater excellence. Thank you for staying at the Courtyard North Pattaya and we hope you choose to stay with us again whenever your travel needs bring you back to Pattaya. Sincerely,Shashank SinhaGeneral Manager

10/10 Eccellente

ELIN

Soggiorno di 2 notti a giugno 2023
Risposta di Shashank, il giorno 16 giu 2023
Dear Elin,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Courtyard North Pattaya.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at Courtyard North Pattaya and we hope you choose to create more memories here whenever your travels bring you back to Pattaya.Sincerely,Shashank SinhaGeneral Manager

10/10 Eccellente

Owen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2023
Risposta di Shashank, il giorno 6 giu 2023
Dear Owen,Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard North Pattaya. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. It was rewarding to hear about your stay experience and that we lived up to your expectations. Our sincere gratitude towards your kind word for the associates who work hard to ensure all guests are well looked after and such appreciative comments motivate them a big way to keep striving for greater excellence. Thank you for staying at the Courtyard North Pattaya and we hope you choose to stay with us again whenever your travel needs bring you back to Pattaya. Sincerely,Shashank SinhaGeneral Manager

10/10 Eccellente

Carlo Christopher Camillo

Soggiorno di 1 notte ad aprile 2023
Risposta di Shashank, il giorno 21 apr 2023
Dear Carlo Christopher,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Courtyard North Pattaya.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.It was rewarding to hear about your stay experience, and the staff service that lived up to your expectations. Our sincere gratitude towards your kind word for the associates who work hard to ensure all guests are well looked after and such appreciative comments motivate them a big way to keep striving for greater excellence. Thank you for staying at Courtyard North Pattaya and we hope you choose to create more memories here whenever your travels bring you back to Pattaya.Sincerely,Shashank SinhaGeneral Manager

10/10 Eccellente

Yueh lung

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
很棒!
Soggiorno di 4 notti ad aprile 2023
Risposta di Shashank, il giorno 20 apr 2023
Dear Yueh Lung,Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard North Pattaya. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. It was rewarding to hear about your stay experience and that we lived up to your expectations. Our sincere gratitude towards your kind word for the associates who work hard to ensure all guests are well looked after and such appreciative comments motivate them a big way to keep striving for greater excellence. Thank you for staying at the Courtyard North Pattaya and we hope you choose to stay with us again whenever your travel needs bring you back to Pattaya. Sincerely,Shashank SinhaGeneral Manager

10/10 Eccellente

JinChul

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
위치, 청결등 모든 환경 좋았습니다. City view 예약인데 내부 방을 배정 해줘서 해프닝 겪었음...
Soggiorno di 7 notti ad aprile 2023
Risposta di Shashank, il giorno 17 apr 2023
Dear JinChul,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Courtyard North Pattaya.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests.It was rewarding to hear about our hotel location and brand-new clean room which lived up to your expectations. Our sincere gratitude towards your kind word for the associates who work hard to ensure all guests are well looked after and such appreciative comments motivate them a big way to keep striving for greater excellence. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. I am sorry to hear about the city view room that was not assigned to you during your last stay and will revisit this aspect with Front Office Team and will address it immediately. Thank you for staying at Courtyard North Pattaya and we hope you choose to create more memories here whenever your travels bring you back to Pattaya.Sincerely,Shashank SinhaGeneral Manager

8/10 Buono

Michael

Soggiorno di 2 notti a marzo 2023
Risposta di Shashank, il giorno 22 mar 2023
Dear Michael,Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard North Pattaya. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. It was rewarding to hear about your stay experience and that we lived up to your expectations. Our sincere gratitude towards your kind word for the associates who work hard to ensure all guests are well looked after and such appreciative comments motivate them a big way to keep striving for greater excellence. Thank you for staying at the Courtyard North Pattaya and we hope you choose to stay with us again whenever your travel needs bring you back to Pattaya. Sincerely,Shashank SinhaGeneral Manager

10/10 Eccellente

Anthony

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
For its location it was wonderful
Soggiorno di 3 notti a febbraio 2023
Risposta di Shashank, il giorno 6 mar 2023
Dear Anthony, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear about the location of the hotel met your expectations. Our sincere gratitude towards your kind word for the associates who work hard to ensure all guests are well looked after and such appreciative comments motivate them a big way to keep striving for greater excellence.As a valued customer, your feedback is an integral part of the operations, the brand-new designed rooms do serve best for our guests who choose quality and best of standards. Once again thank you for staying with us at the Courtyard North Pattaya and we hope you choose to host with us again whenever your plans bring you back to this side of North Pattaya. Sincerely,Shashank SinhaGeneral Manager

8/10 Buono

Duane

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I think they turn up the air conditioning at breakfast so you do not enjoy being in a cold temperature. They want you to eat quickly and get out is the feeling I got. After breakfast the air conditioning is not as cold, I know this for a fact. Why they allow one yelling baby spoil every one elses breakfast is unreasonable. Same yelling kid ever day.
Soggiorno di 4 notti a febbraio 2023
Risposta di Shashank, il giorno 26 feb 2023
Hi Duane,Thank you for taking the time to share your recent experience at the Courtyard by Marriott North Pattaya. With a mission to provide superior customer service, we take great pride in serving your needs and are disappointed to hear about your recent stay experience did not meet your expectations. At the onset, I would like to take this time to apologize for the breakfast time you found Air-conditioning not up to your comfort. I will revisit the temperature and we usually keep it at a pleasant temperature and at no point we will like our guests to be uncomfortable. Your feedback is an integral part of our operations, and I am sorry about your breakfast experience. We will revisit all aspects of the stay to ensure that we provide a much-elevated stay experience for our guests. As a valued loyal guest, we regret the whole incident and as we strive to deliver a flawless guest experience, we would continue to improve our hotel standards and services to avoid such experiences from occurring in the future. Upholding our commitment to providing a memorable, casual, and personalized experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Pattaya.Sincerely,Shashank SinhaGeneral Manager

10/10 Eccellente

??

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
全体的にとても良かった
Soggiorno di 3 notti a febbraio 2023
Risposta di Shashank, il giorno 2 mar 2023
Dear Guest,Thank you for taking the time to complete the review in regard to your recent stay at the Courtyard North Pattaya. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. It was rewarding to hear about your stay experience and that we lived up to your expectations. Our sincere gratitude towards your kind word for the associates who work hard to ensure all guests are well looked after and such appreciative comments motivate them a big way to keep striving for greater excellence. Thank you for staying at the Courtyard North Pattaya and we hope you choose to stay with us again whenever your travel needs bring you back to Pattaya. Sincerely,Shashank SinhaGeneral Manager

10/10 Eccellente

Argemiro

Soggiorno di 1 notte a febbraio 2023
Risposta di Shashank, il giorno 22 mar 2023
Dear Argemiro,With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear about the staff service met your expectations. Our sincere gratitude towards your kind word for the associates who work hard to ensure all guests are well looked after and such appreciative comments motivate them a big way to keep striving for greater excellence.As a valued customer, your feedback is an integral part of the operations, the brand-new designed rooms do serve best for our guests who choose quality and best of standards. Once again thank you for staying with us at the Courtyard North Pattaya and we hope you choose to host with us again whenever your plans bring you back to this side of North Pattaya. Sincerely,Shashank SinhaGeneral Manager