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Recensioni per Gooderson Natal Spa Hot Springs & Leisure Resort

3 out of 5
Gooderson Natal Spa Hot Springs & Leisure Resort
Lot 191 Koubad Farm, Paulpietersburg, KwaZulu-Natal

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 16 su 45 recensioni" "
Valutazione di 8 - Buono. 12 su 45 recensioni" "
Valutazione di 6 - Soddisfacente. 8 su 45 recensioni" "
Valutazione di 4 - Scarso. 4 su 45 recensioni" "
Valutazione di 2 - Terribile. 5 su 45 recensioni" "

7,4/10

Pulizia

7,6/10

Personale e servizio

10/10

Servizi

7,0/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

4/10 Scarso

bechir

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
I did make a booking for chalet number 321 in Goodersoon resort but unfortunalely i was disappointed about no internet no DSTV no phone even i did request several times in reception but nothing done.
Soggiorno di 2 notti a gennaio 2024
Risposta di Francois Roux, il giorno 15 gen 2024
Dear BechirThank you for taking the time to complete the survey about your stay at Gooderson Natal Spa Hot Springs & Leisure Resort. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.With apologies, unfortunately this is the time of the year (November until late March) that we are experiencing thunderstorms and, severe lightning or electrical storms. I am confident that you are well aware of the flooding of the surrounding areas (Ladysmith, Dundee and other areas). Due to this, our satellite communication devices had been damaged and although equipment and cables were ordered, most companies only open again from the 15th January. We hope to see you at Gooderson Natal Spa Hot Springs & Leisure Resort again soon!Kind regards

10/10 Eccellente

Innocent Xolani

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing place for kids
The stay was amazing for the kids as there were a lot of activities all day long. I think they need to do updates on the units as they are dated.
Soggiorno di 4 notti a dicembre 2023
Risposta di Francois Roux, il giorno 15 gen 2024
Dear InnocentMany thanks for taking the time to write to us.It is great to see that you and your family had a great time with us.Visit us soon again.

10/10 Eccellente

Renate C.

Soggiorno di 2 notti a ottobre 2023
Risposta di Francois Roux, il giorno 11 ott 2023
Dear RenateMany thanks for the great review.Visit us again soon

8/10 Buono

Madoda

Soggiorno di 1 notte a settembre 2023
Risposta di Francois Roux, il giorno 18 set 2023
Dear MadodaThank you for taking the time to complete the survey about your stay at Gooderson Natal Spa Hot Springs & Leisure Resort. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.We hope to see you at Gooderson Natal Spa Hot Springs & Leisure Resort again soon!

10/10 Eccellente

SILINDILE

Soggiorno di 2 notti a luglio 2023
Risposta di F. Roux, General Manager, il giorno 17 lug 2023
Dear SilindileMany thanks for the great review.We are looking forward to welcoming you back to our resort.Kind regards

10/10 Eccellente

Nompilo

Soggiorno di 3 notti a marzo 2023
Risposta di F. Roux, General Manager, il giorno 27 apr 2023
Dear NompiloMany thanks for the great review. Please visit us again soon.

6/10 Soddisfacente

Sarika

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Natal Spa
The pools and stuff was ok and fun The room was not so clean ,especially the bathroom and the staff didnt help us with things we needed They also had horse riding but when it was our turn to go ,they said we had to make an appointment
Soggiorno di 1 notte a settembre 2022
Risposta di F. Roux, General Manager, il giorno 3 ott 2022
Dear SarikaThank you for taking the time to rate our service. It is great to see that you enjoyed your time here. I cannot see from this review in which room you stayed. The good news is that we are busy with renovation some of our bathrooms at the moment. Apologies that your bathroom was not cleaned as expected. I always getting good compliments regarding our staff, so again, I'm not sure what happened that staff didn't want to assist you.Unfortunately, horse ridings need to be booked. We certainly hope to be welcoming you back soon.

10/10 Eccellente

Cathy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was wonderful....just as it was when i was last there 45 years ago...i would gladly go back again ...But the roads where horrendous to say the least coming from the durban side...the potholes were unbearable... I love Natal Spa. Thank you .would love to see you again...if the roads improve.
Soggiorno di 1 notte a maggio 2022
Risposta di Francois Roux, il giorno 16 mag 2022
Dear Cathy Thank you for taking the time to review our resort and service after your recent stay. We are happy to hear that you enjoyed the time with us and that brought back some good memories. Potholes are a huge concern to us and we are constantly sending emails to the department. Unfortunately, since it is a public road, we cannot fix it from our side. Please do visit us again soon.

2/10 Terribile

feroz

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Disappointed
Just stayed the 1 night out of the 3 that we booked, place needs a major upgrade, booked a 4 sleeper chalet.the hiking trails are neglected, was only able to use the green trail.very boring atmosphere,the 2 positives from this place was the food from Bistro and the friendly staff.
Soggiorno di 3 notti a gennaio 2022

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
satisfactory stay
Staff were very friendly but the food needs major help. Prices don't match quality or quantity. Felt like dinner was a frozen reheated meal.
Soggiorno di 1 notte a settembre 2020
Risposta di Francois Roux, il giorno 28 set 2020
Dear Anonymous Thank you for taking the time to review our resort after your recent stay with us. We appreciate all constructive criticisms, albeit negative. Accept my apology for not giving you the best service and food as expected. Kindest Regards General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great experience and looking forward to visit again
Soggiorno di 2 notti a gennaio 2020
Risposta di F. Roux, il giorno 11 feb 2020
Dear Anonymous Thank you for taking the time to review our resort after your recent stay with us. We sincerely appreciate the great score. We hope to see you soon again. Kindest Regards Francois Roux General Manager

2/10 Terribile

SHERIKA

Soggiorno di 3 notti a gennaio 2020

10/10 Eccellente

Ntombfuthi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We had a great time, my son really enjoyed the activities
Soggiorno di 1 notte a dicembre 2019
Risposta di Francois Roux, il giorno 27 dic 2019
Dear Ntombfuthi Thank you for taking the time to review our resort after your recent stay with us. We appreciate your positive feedback. Best Regards Francois Roux General Manager

10/10 Eccellente

Mavis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay
We had an amazing stay. The kids already are looking towards coming back.
Soggiorno di 3 notti a ottobre 2019
Risposta di F. Roux, il giorno 26 ott 2019
Dear Mavis Thank you for taking the time to review our resort after your recent stay with us. Thank you for the excellent score. We hope to see you soon again. Francois Roux General Manager Gooderson Natal Spa

10/10 Eccellente

Quentin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2019
Risposta di F. Roux, il giorno 30 set 2019
Dear Quentin. Thank you for the excellent review. We hope to see you soon again. Best Regards Francois Roux General Manager Gooderson Natal Spa

8/10 Buono

Susan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Pleasant Stay!
My whole family enjoyed the trip and facilities. Lats of activities for the children.
Soggiorno di 2 notti a settembre 2019
Risposta di F. Roux, il giorno 27 set 2019
Dear Susan Thank you for taking the time to review your recent stay with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Risposta di F. Roux, il giorno 27 set 2019
Dear Anonymous Thank you for taking the time to review your recent stay with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

2/10 Terribile

Zama

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Horrible
Soggiorno di 1 notte a gennaio 2018
Risposta di F. Roux, il giorno 27 set 2019
Dear Zama Thank you for taking the time to review your recent stay with us. Thank you for the positive criticism regarding your stay. Best Regards Francois Roux General Manager Gooderson Natal Spa

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Enjoyable stay
We enjoyed our stay very much. The hotel, grounds and pools are in a lovely condition. Very friendly and helpful staff. The Bistro can do with better service - too long wait to be served.
Soggiorno di 6 notti a dicembre 2017
Risposta di F. Roux, il giorno 27 set 2019
Dear Anonymous Thank you for taking the time to review your recent stay with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

8/10 Buono

razeenah

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
natal spa. need improvement
I found the resort to be very unorganised. From the delay at check in. To rooms not being made up timeously. The food was definitely substandard and need improvement. They could not cope with the busy period. Linen not available timeously. Pool towels not available
Soggiorno di 5 notti a gennaio 2018
Risposta di F. Roux, il giorno 27 set 2019
Dear Razeenah Thank you for taking the time to review your recent stay with us. Thank you for the positive criticism comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

2/10 Terribile

Zama

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The building is outdated,the food I bad,rooms were clean but there were cockroaches in the room I even took a pic, overall I will never go back there.
Soggiorno di 1 notte a dicembre 2017
Risposta di F. Roux, il giorno 27 set 2019
Dear Zama Thank you for taking the time to review your recent stay with us. Thank you for the positive criticism comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Upgrade desperately needed!
Facilities are not maintained and in desperate need of a make-over! Breakfast buffet was good and a highlight, but the rest a major disappointment. The Spa area was dirty and old, the hotel building is not maintained and except for the breakfast buffet, the other meals offered were a major disappointment.
Soggiorno di 2 notti a dicembre 2017
Risposta di F. Roux, il giorno 27 set 2019
Dear Anonymous Thank you for taking the time to review your recent stay with us. Thank you for the positive criticism regarding the food comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

10/10 Eccellente

Shehnaz

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2017
Risposta di F. Roux, il giorno 27 set 2019
Dear Anonymous Thank you for taking the time to review your recent stay with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

10/10 Eccellente

Serena

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent Resort
Had a lovely time. Staff were absolutely friendly. My kids could be on their own without me worrying about their safety. Will definitely be visiting again.
Soggiorno di 3 notti a dicembre 2017
Risposta di F. Roux, il giorno 27 set 2019
Dear Serena Thank you for taking the time to review your recent stay with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

8/10 Buono

Kyle

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Halfway Stop Durban - Kruger National Park
I used this as a halfway stop from Durban to Kruger National Park (Skukuza). 4hrs from Durban (non stop). 5hrs to Skukuza (Non Stop). Overall it has dated or old feel. In saying that the place is well kept. My room was clean. The bathroom was clean, not modern, telephone cord shower with no shower curtain for the tub. Make sure to get here with some time to enjoy the hot pools. Good facilities for children, putt putt, water slides, pools, etc. Excellent buffet breakfast
Soggiorno di 1 notte ad agosto 2017
Risposta di F. Roux, il giorno 27 set 2019
Dear Kyle Thank you for taking the time to review your recent stay with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

8/10 Buono

trishia

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Pulizia
Risposta di F. Roux, il giorno 27 set 2019
Dear Anonymous Thank you for taking the time to review your recent stay with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

8/10 Buono

Keshnee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Top class holiday resort
I really did enjoy my holiday, toilets were stained, however beds were in super good condition, pools were incredible, slides were cool. Nice relaxing holiday.
Risposta di F. Roux, il giorno 27 set 2019
Dear Keshnee Thank you for taking the time to review your recent stay with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

10/10 Eccellente

Roshini, good

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
enjoyed my Stay at the hotel
I enjoyed my Stay but problems experienced with no WiFi as promised and limited menu in the restaurant
Risposta di F. Roux, il giorno 27 set 2019
Dear Roshini Thank you for taking the time to review your recent stay with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

6/10 Soddisfacente

Alwin Carl

Mi è piaciuto: Pulizia e comfort della camera
TWO DAYS WITHOUT WATER FOR TOILET AND WASHING,HAD TO WAIT FOR AN HOUR FOR FOOD TO ARIVE IN RESTOURAND
Risposta di F. Roux, il giorno 27 set 2019
Dear Alwin Carl Thank you for taking the time to review your recent stay with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

6/10 Soddisfacente

Ismat

Mi è piaciuto: Pulizia e comfort della camera
Risposta di F. Roux, il giorno 27 set 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Gooderson Natal Spa... very disappointing.
Although we requested well in advance, our Vegetarian needs were not met. The room cleanliness left a lot to be desired. I was bitten by bugs in the room. Evidence shown to Mrs Muller. We took the time before departure to share our concerns /constructive feedback with Mrs Muller ( Resort Manager)who promised to give us email feedback however a month later, this has not been received. Cannot help but wonder if this is the standard of customer service at All Gooderson Resorts??? We and all our friends /family will not stay at your Resorts.
Risposta di F. Roux, il giorno 27 set 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

8/10 Buono

Karien, Ermelo

Mi è piaciuto: Pulizia e personale e servizio
Nice family breakaway!
We enjoyed the supertubes very much.
Risposta di F. Roux, il giorno 27 set 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

6/10 Soddisfacente

Neeshia, Anonymous

Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Rooms Needs some attention & fumigation.
The facilities was great, however the room needs to be vacuumed & sprayed. Something had bitten my entire family. Also noticed that the beds were not dusted on the 2nd night as there was chips in the bed that my kids dropped from the previous night. That tells you a lot. The service from the staff at the restaurant sucked. From breakfast to Bistro. It was very bad. To wait for eggs, you literally wait 20 minutes, that is madness. The Bistro was the same, no servietes given sauces, and when you ask for something they just make their faces funny. The service at the pool bar was excellent.
Risposta di F. Roux, il giorno 27 set 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive criticism comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

6/10 Soddisfacente

antonie, Nelspruit

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Great location accomodation can improve
Reception staff were very helpful and friendly with accommodating us with our son in a wheel chair. Breakfast and dinner was good. Self catering room was a bit old and needs to be upgraded. Bathroom not good standard.
Risposta di F. Roux, il giorno 27 set 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

8/10 Buono

Karen, Ladysmith

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Sisters
My sister and I had a long weekend breakaway. Enjoyed every minute. Tried out all the pools including the jacuzzi at the wellness centre.
Risposta di F. Roux, il giorno 27 set 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

8/10 Buono

Paul, Warner Beach

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Short but Sweet
We stopped over for one night on our way through to Hazyview. Most enjoyable stay wished we had more time to enjoy, therefore I will be back again soon.
Risposta di F. Roux, il giorno 27 set 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

10/10 Eccellente

Elaine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Risposta di F. Roux, il giorno 27 set 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

6/10 Soddisfacente

Mbulelo , Johannesburg

Lot of hype but under delivered
From the time I phoned to confirm the reservation to checking in, the staff was not friendly nor smiled. On checking in, no credit authorisation was requested nor taken which lead to being chased for payment after each service. Eventually I requested that they run credit authorisation on my credit card but had to walk around with a 'credit approved' piece of paper. The famous hot springs were lukewarm at best. Overall, I was disappointed and have no plan of going back.
Risposta di F. Roux, il giorno 27 set 2019
Dear Mbulelo Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive criticism comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

8/10 Buono

NEIL, KZN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
EXCELLENT
EXCELLENT PLACE TO CHILL AND RELAX.CHILDREN LOVE IT. LOTS OF THINGS FOR KIDS TO DO. BREAKFAST AND DINNER HAD A GOOD SPREAD ON THE MENU (5/5).DRINKS ARE EXPENSIVE.
Risposta di F. Roux, il giorno 27 set 2019
Dear Neil Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Risposta di F. Roux, il giorno 27 set 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

10/10 Eccellente

Sundrum, Durban

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Natal Spa Getaway/Relaxation
This was our third visit. Facilities are very good for relaxation. the hot spas were very enjoyable. Would recommend to others
Risposta di F. Roux, il giorno 27 set 2019
Dear Sundrum Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Would not recommend at present
Restaurant and Spa staff very unhelpful. Dining room & housekeeping staff friendly but not always well informed. Swimming pool area unsupervised with open glass alcohol containers in and near the pool
Risposta di F. Roux, il giorno 27 set 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive criticism comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Poor service poor attitude definitely give this a skip
Risposta di F. Roux, il giorno 27 set 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive criticism comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

8/10 Buono

Viaggiatore verificato

Non mi è piaciuto: Comfort della camera
Risposta di F. Roux, il giorno 27 set 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Risposta di F. Roux, il giorno 27 set 2019
Dear Anonymous Thank you for taking the time to review our resort when you stayed with us. Thank you for the positive comment. Best Regards Francois Roux General Manager Gooderson Natal Spa