Thank you for your kind words. We look forward to seeing you again soon.

Thank you for your kind words. We hope to see you again soon.

Dear Tiffanie, We are sorry that we disappointed. With regards to the pool, we do have that posted on our website, but still please accept our apologies. With regards to the age and wear of the hotel. We are doing are best and are a little better every day. We will take your notes and use them to better our hotels. Thank you.

Thank you for the great score. Come back soon.

Thank you for the great review and for the notice on the fridge we will get that taken care right away. It always helps when guests let us know what we can do to improve. Travel safe and come back soon.

Thank you Julie for your comments. They do go to the heart of our property. Our thanks for appreciating what we do.

We are sorry that our pool is down. We do have this posted on our website, but I know that does not make up for the lack. Our apologies.

We apologize for this, we are unaware of a billing dispute. Please contact us directly so that this can be resolved as soon as possible. Our apologies for any error and we look forward to resolving this for you as quickly as possible.

Dear Lisa, I apologize for the condition of the room. Hopefully you immediately reported this so that the team could address it for you.The hotel does not have a hot tub and has not since 2019. Unfortunately, yes the pool is down for repairs and this is noted on our website. My apologies.

Thank you for the great review. We are always excited when our guests are excited. Travel safe and come back soon.

Thank you for taking the time to recognize our staff. Please travel safe and come back soon.

Dear Yolanda, I do apologize, our carpets are clean, unfortunately they are permanently stained due to previous guests. Both the professional cleaning teams and our team have been unable to remove these stains. Again, our apologies.

Thank you for the great score. Come back soon@

Thank you for taking the time to share your experience. We are sorry for the inconvenience with our computers, but glad that we delivered a quality stay. Travel safe and come back soon.

Dear Kristine, Thank you for the kind words. Travel safe and we hope to see you back soon.

Dear Robert, Our hotel has not offered a hot tub since 2019. I apologize that you were mis-informed. And yes, unfortunately our pool is currently closed. We are working as quickly as possible to get this re-opened. We apologize for any inconvenience.

Dona, Thank you so much for taking the time to recognize our team. We care deeply about our guests and love to hear when we exceed their expectations. If there is anyone in particular I should recognize, please let me know.

Thank you for the great review. We appreciate you and hope to see you again soon.

Hi Beatriz, Thank you for taking the time to share your experience. It seems we have failed to exceed your expectations. Hopefully, you spoke to our staff and we resolved any concerns you may have had. If not, please be sure to contact us.

Thank you so much for the great review. We appreciate you and hope to see you again soon.

Dominick, Thank you for the great review. We always love hearing we exceeded a guests expectations. We hope to see you again soon.

Thank you for taking the time to review our hotel. It is never easy to hear we have failed a guest. We do however ask that you always have your confirmation number available as there are many things outside of our control that can make a reservation difficult to locate. We hope you understand. Again, our apologies.Travel safe, and come back soon.

Thank you for taking the time to share your experience. We appreciate you and hope to see you again soon.

Thank you for taking the time to share your experience. We appreciate you and hope to see you again soon.

Thank you for taking the time to share your experience. It is never easy to hear that we have failed a guest, but it does assist us in identifying areas we can improve. Please accept our apologies. For anyone inquiring on the pool, the status is up to date on our hotel website, and we hope to have it open again in February. Safe travels.

Casey, We are sorry that we failed your expectations. If you would please contact us, as we are here to make right on our service promises. For your reference in the future, if you have a challenge with a stay, please speak with the front desk or manager on duty so that we can immediately address your concerns. Looking forward to resolving your challenge.

Marta, We are sorry that we failed to exceed your expectations. Please let us know how we could better serve your.

Our apologies that you did not notice that our website states our pool is closed. We also have a sign on the desk and allow guests to cancel at no penalty if this is a concern. I do not know what you are referencing with "coffee machine" as we do not have a coffee machine for guests in the lobby nor has our coffee machine been broken. My apologies for any inconvenience.

Dear Kathy, Thank you for taking the time to share your experience. We are never happy to hear that we have failed a guest, but through this we are able to improve. When I checked the heater, it was generating heat. I am sorry that the room was not warm enough for you. If something is not to your satisfaction, always let us know so that we can make it right. Safe travels and we hope to see you again next time.

Dear Misty, In researching your concern, I do not see that you ever stayed or were billed. I encourage you to contact Expedia as their system and ours show you were never billed. If we can be of assistance, please contact us directly.

Thank you for taking the time to review our hotel. Travel safe and come back soon.

Thank you for recognizing our staff. We are sorry that we did not exceed your other expectations and hope that we will be able to do so on your next visit. Travel Safe.

Thank you so much for recognizing Jenneci. She will love that you remembered. her. Travels safe and come back soon.

Awww, thanks. We are thrilled that you had a great day. Thanks for recognizing us.

Thank you for the great score. If there is anything you can tell us that MADE YOUR STAY, or that you would like to see us improve. This is a great place to share both with us. Again, thank you.

Thank you so much for taking the time to share your experience. We appreciate you and hope that you come back soon.

Susan, we are so sorry that you had this experience. If you haven't already reported this to the front desk staff, make sure you do so that we can get you taken care of. Travel safe and please accept our apologies.

Thank you for taking the time to review the hotel. Tough as it is to receive a bad review, we are able to learn and improve from them. Please let us know what we could do better and of course, let us know if there is anything we can do to assist you further.

We are sorry that we failed to exceed your expectations. Please please please, always engage the staff when something goes wrong. Our team is there to make things rights. If we can be of assistance now or in the future, please let us know.

Thank you for taking the time so review the hotel. Please always share what we did right or wrong so that we can continue to improve. Again, thank you for your time.

Thank you for taking the time to share your experience. We have noted on our website that our pool is down. In these difficult times, we are waiting on a part for our heater, and did not want to offer a poor experience to our guests. Our TV however, has had no issues and we would have been a simple fix if you had notified us. The room you received was exactly the room type that you reserved, as noted on your reservation, so I am unclear what the expectation was that we missed. Still we are sorry that we failed you and hope that you will consider us in the future.

We do apologize that our internet went down for about an our. Thank you for letting us know.

Thank you for taking the time to share your experience. We always like to hear from you, both in what we have done right and how we can better meet your needs. Thank you again.

I do apologize, we are indeed an older property. This has led to discoloration of our carpet and tubs that while clean, do not look like new. I apologize for this, we are working to improve it as quickly as possible. Thank you for your loyalty.

Thank your for choosing us.

Thank you for choosing us.

We do apologize for your experience. We have now added ice water per your request. Our menu does vary daily as per our brand. This includes items such as breakfast quiche, and breakfast sandwiches in addition to eggs. We are sorry this was not to your liking. Travel safe.

Thank you for taking the time to share your experience. It is always helpful for us to hear what we did right or wrong and not just a score. It is only through feedback such as yours that we are able to identify customer needs. Thank you again.

Thank you for taking the time to review us. If ever we are not meeting your expectations, please speak with the staff as soon as possible so that anything that can be done for you is. Our goal is to make sure you have a great say.

Thank you for taking the time to share. As always if a stay is not up to your expectations, please speak with the appropriate staff as quickly as possible so that we can ensure that everything possible is done to improve your stay. We know we aren't perfect, but we are here to do our best to exceed your expectations.