Chalet a Petite-Rivière-Saint-François

“fireplace didn't work, oven door wasn't closing, dishwasher top rack was broken and the hot tub water change was 54 days overdue. We emailed the hots a couple of times, someone came to check on ameneties but nothing was fixed during our week long stay”

“Upon entry we has issues with the door key pad, no instructions ”

“Very relaxing location. Love all aspect of the place. Kitchen fully equipped. Spa very enjoyable. Additionally when a safety concern arose, host’s team reacted promptly and to our satisfaction. Small issue with bed sheets cleanliness that was easily resolved on our own. ”

“Beau chalet et tres propre, environnement calme et que dire de la beauté du paysage ”

“A few things stand out as especially problematic:Loss of essential facilities — No working toilets or ability to clean up on your last day is a major disruption, not a minor issue. Overflowing dirty water into a lower-level shower is also a health and safety concern.Lack of timely response — Calling several times and only reaching voicemail when the situation is urgent would make anyone feel abandoned.Poor customer service — Finally getting through only to be put on hold because your French...

“Pas déneigé, pas de bois, de savon, de rallonge pour le poêle à fondue, pas de retour, on devait avoir un rabais et rien eu. À ce prix, jamais je n’y retournerai. Déçue 😞 ”