Esterni

Recensioni per Sonesta Philadelphia Rittenhouse Square

4 out of 5
Sonesta Philadelphia Rittenhouse Square
1800 Market St, Philadelphia, PA

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 792 su 1479 recensioni" "
Valutazione di 8 - Buono. 382 su 1479 recensioni" "
Valutazione di 6 - Soddisfacente. 158 su 1479 recensioni" "
Valutazione di 4 - Scarso. 84 su 1479 recensioni" "
Valutazione di 2 - Terribile. 63 su 1479 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

8,2/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Salvatore

Soggiorno di 1 notte ad agosto 2023
Risposta di Suzette, il giorno 10 ago 2023
Thank you for your recent stay! We really appreciate you taking the time to give us a good rating!We hope to see you on your next visit to Philadelphia.

10/10 Eccellente

Dannette

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very convenient place to stay at in the city. Staff were friendly and the property was very clean. Highly recommend!
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 27 apr 2024
Dannette, we're thrilled to see you found Sonesta Philadelphia Rittenhouse Square to be a convenient location for your city stay. It's wonderful to hear about your positive interactions with our team members and we're glad you found the cleanliness of our property to your liking. We appreciate your high recommendation and look forward to welcoming you back in the future.

10/10 Eccellente

Luz

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Confortable
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 27 apr 2024
Luz, it's fantastic to hear you found comfort during your stay at Sonesta Philadelphia Rittenhouse Square. We endeavor to create a relaxing environment for our guests and we're pleased we met that mark with you. We hope to welcome you back in the near future.

10/10 Eccellente

Jan

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 28 apr 2024
Thank you for the fantastic rating, Jan!It's outstanding you had such a wonderful experience at Sonesta Philadelphia Rittenhouse Square. We care about the satisfaction of our guests. We can't wait to see you again soon!

4/10 Scarso

Bensen, Ashburn

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The room smelled like smoke. Heat was not consistent. Felt hot then cold all night
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 26 apr 2024
Bensen, it's regrettable to hear of your less than satisfactory experience. It's unfortunate that you encountered issues with the room's odor and temperature control. Your comfort is our number one priority, and we assure you that your concerns will be addressed. We hope to have the opportunity to host you again in the future to provide a better experience.

10/10 Eccellente

Laila

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 23 apr 2024
Laila, thank you for taking the time to share your experience with us. We are delighted to know you've enjoyed your stay at Sonesta Philadelphia Rittenhouse Square, we strive to provide exceptional experiences for our guests. We are looking forward to welcoming you back for another memorable stay.

10/10 Eccellente

Ken

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great stay location for business in center city
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 17 apr 2024
Ken, it's wonderful to hear that Sonesta Philadelphia Rittenhouse Square provided an excellent stay experience for your business-related visit to the city center. We're delighted that you enjoyed the convenience of the location. We hope to have you with us again.

10/10 Eccellente

Christine

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 16 apr 2024
Christine, thank you for your review! We're thrilled to hear you enjoyed your stay at Sonesta Philadelphia Rittenhouse Square. We hope to welcome you back on your next visit to the city.

8/10 Buono

Sofía

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Our room didn’t feel as modern as the rest of the hotel.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 15 apr 2024
Sofía, thank you for sharing your experience at Sonesta Philadelphia Rittenhouse Square. We're glad that you enjoyed the hotel overall, but regret to hear your room didn't meet your expectation regarding our contemporary ambiance. We constantly strive to keep our accommodations feeling fresh and updated, and we'll be sure to consider your feedback. We hope to see you again soon, providing a room that fully embodies our modern aesthetic.

8/10 Buono

Nichol

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
No real family food options located in the hotel.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 15 apr 2024
Nichol, thank you for sharing your thoughts. It's great to know that your overall experience at Sonesta Philadelphia Rittenhouse Square was positive. We understand the importance of having diverse dining options, especially for families. We're constantly working on enriching our offerings and appreciate your feedback. We hope to have you back soon.

8/10 Buono

Brandon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great hotel , would stay here again for any visit to Philadelphia.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 13 apr 2024
Brandon, thank you for choosing the Sonesta Philadelphia Rittenhouse Square for your stay. We're thrilled to hear you had such an enjoyable experience and that you would consider us for future visits to Philadelphia. Until then, we wish you safe and memorable travels.

10/10 Eccellente

Andrew

Viaggio di lavoro
Mi è piaciuto: Servizi
Great location and friendly staff.
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 13 apr 2024
Andrew, it's lovely to know you found Sonesta Philadelphia Rittenhouse Square's location to be ideal. We're especially delighted to hear our team members added to the positivity of your stay. We hope to welcome you back in the future.

4/10 Scarso

Christina

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e servizi
Service was bad . Front desk people are rude. Didn’t get house keeping as they said they would. And got charge these amenities fee without a heads up and when to find out they don’t even have the pool open.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 12 apr 2024
Christina, we appreciate the time you took to write this review. We understand your frustration about perceived service shortfalls, particularly regarding the front desk courtesy and a lapse in our housekeeping routine. It's important to us that our guests are well-informed about all fees, and regret any misunderstanding regarding our amenity fee and pool availability. We value your feedback as a pointer to areas where improvements may be needed.

10/10 Eccellente

Joshua

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 9 apr 2024
Joshua, thank you for choosing Sonesta Philadelphia Rittenhouse Square and leaving such a fantastic score! It sounds like you had a great stay. We look forward to welcoming you back in the near future.

8/10 Buono

Joanna, Acworth

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Walking distance around many sites around the city.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 8 apr 2024
Joanna, it's wonderful to hear you appreciated Sonesta Philadelphia Rittenhouse Square's prime location close to various city attractions. Our central position makes sightseeing much easier and efficient for our guests. We hope your next visit will be just as enjoyable.

10/10 Eccellente

Ronald

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Clean
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 7 apr 2024
Ronald, it's delightful to know you appreciated the cleanliness during your stay at Sonesta Philadelphia Rittenhouse Square. We consider it a key priority to ensure our guests enjoy a pristine environment. We look forward to your next visit.

10/10 Eccellente

Nicole, South Glens Falls

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel in a convenient location. Great staff too!
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 4 apr 2024
Nicole, we're so glad you enjoyed your stay at Sonesta Philadelphia Rittenhouse Square. It's wonderful to hear you found our location convenient and our team members welcoming. We look forward to your return when you're next in Philadelphia.

4/10 Scarso

Dominique

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
I didn’t like how everything was charged separately. The fees combined added a significant amount to the cost of the room. Also there was a roach in my first room so I had to switch to a different one. It appeared as though this wasn’t an isolated incident.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 3 apr 2024
Dominique, we take your concerns very seriously and truly regret the inconveniences you faced during your stay. While it's standard in the industry for certain services to incur additional charges, we understand how this might add up unexpectedly. With regard to your encounter with an unwelcome insect, please rest assured it's not a regular occurrence. Our team immediately takes action in such instances to ensure a comfortable environment for our guests. We appreciate your feedback and will use it as an opportunity for improvement.

4/10 Scarso

Sun

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The girls next door were partying non stop from 12 to 5am, can’t even fall asleep
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 31 mar 2024
Sun, we sincerely regret to hear about the noise issues that disturbed your sleep. Our team is committed to providing a peaceful environment and we're disappointed that we didn't meet this expectation during your stay. Your feedback has been noted and will be used to better our guest services. We sincerely hope you'll consider giving us another opportunity to provide a better experience.

10/10 Eccellente

Kim, Hershey

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was perfectly located.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 29 mar 2024
Kim, thank you for sharing your experience at the Sonesta Philadelphia Rittenhouse Square. We're pleased to know our location worked excellently for your needs. See you again when you're back in the city!

10/10 Eccellente

Andrea

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
👍
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 29 mar 2024
Andrea, thank you for your positive feedback regarding your stay at the Sonesta Philadelphia Rittenhouse Square. It delights us to hear that you enjoyed your experience. We eagerly anticipate your return visit.

10/10 Eccellente

Stephanie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had a great time! The room was clean, all the workers were very polite and helpful. The front. Desk worker even went as far as taking my pictures (which came out phenomenal btw). I’m from Philly and I did a staycation and I will definitely be back.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 25 mar 2024
Stephanie, it's delightful to hear that you enjoyed your staycation at Sonesta Philadelphia Rittenhouse Square! We are thrilled to know the cleanliness of our rooms and the courteous service provided by our front desk team exceeded your expectations. It was wonderful helping create those phenomenal pictures for you as well. We eagerly anticipate your next visit!

10/10 Eccellente

Alexander

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel in the center of everything. Rey easy to walk to wonderful restaurants and events. Walking distance to the Mutter Museum, museums etc. the staff was very friendly and gave great recommendations. Will definitely revisit.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 25 mar 2024
Alexander, we're thrilled to hear about your positive experience at Sonesta Philadelphia Rittenhouse Square. It's wonderful that our prime location allowed you to easily access nearby dining and cultural attractions. We're also delighted to hear our friendly team members offered great recommendations. Thank you for your kind words, and we're looking forward to welcoming you back for another visit in the future.

6/10 Soddisfacente

Vincent

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 26 mar 2024
Vincent, it appears your stay left something to be desired as you left a mid-range rate. We would appreciate any further feedback you could provide about your experience. Your future insights will be valuable in our ongoing efforts to improve our guest experience.

2/10 Terribile

Edmond

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
First time coming to Philly and having to deal with a rude employee who obviously doesn’t like his job or like the fact that I had a late night flight and when I came to check in he had to wake up. I got stuck on an elevator that didn’t work I had to have my wife call to get in contact with someone to have them let me out. Horrible experience I’ll never come here again. I booked this place for 4 days I’m already looking for another place to stay and this is my first night here. Can’t forget how they tell you parking is available but forget to leave out that it’s $50 to park every night this is seriously ridiculous
Risposta di Customer Service, il giorno 22 mar 2024
Edmond, your experience is not up to the standard that we strive for. We regret hearing about the challenges at the time of your check-in and the unfortunate elevator incident. That being said, we’re continually working to improve our guest services. Your concerns with the level of service you received, the elevator, and the lack of clarity regarding the parking charges will be shared with the team to understand and rectify these situations. Our aim is to provide a more exceptional experience on your future visit.

8/10 Buono

Yildiz

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 19 mar 2024
Yildiz, thank you for choosing Sonesta Philadelphia Rittenhouse Square and leaving a rating. We hope you enjoyed your stay and look forward to welcoming you again soon.

8/10 Buono

Paul, Allentown

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The gym is too small
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 19 mar 2024
Paul, thank you for sharing your feedback on your stay at Sonesta Philadelphia Rittenhouse Square. While our exercise facility might not meet everyone's expectations, we do strive to provide well-maintained and efficient amenities for our guests' use. Your comments will be considered as we continuously work to enhance our guests' experience. We hope to welcome you back soon.

10/10 Eccellente

Grace

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff at check in where super friendly and helpful !
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 16 mar 2024
Grace, we're thrilled to hear about your positive experience at Sonesta Philadelphia Rittenhouse Square! It's heartening to know our team members provided a warm and helpful service during your check-in. We can't wait to welcome you back in the future for yet another fantastic stay.

10/10 Eccellente

Jeffrey

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A touch of class
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 16 mar 2024
Thank you for the 5 out of 5 rating, Jeffrey!We're thrilled to see how much you enjoyed staying at Sonesta Philadelphia Rittenhouse Square. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 Buono

Karen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 16 mar 2024
Thank you for the 4-star rating, Karen!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Sonesta Philadelphia Rittenhouse Square. Thank you again for sharing!

6/10 Soddisfacente

Elyas

Mi è piaciuto: Pulizia e personale e servizio
.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 7 mar 2024
Thank you for taking the time to submit this feedback, Elyas.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Eccellente

Sheronda

Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 21 mar 2024
Sheronda, thank you for your rating. Our Sonesta Philadelphia Rittenhouse Square team members are thrilled to know that your stay with us deemed satisfactory. We aim to deliver the best experience to our valued guests like you. We're looking forward to welcoming you back in the future.

10/10 Eccellente

George, Johnstown

Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 21 mar 2024
George, thank you for leaving such a wonderful rating of your recent stay at Sonesta Philadelphia Rittenhouse Square. We're thrilled to know your experience was fantastic and hope to have the pleasure of serving you again in the future.

10/10 Eccellente

Becky, ST JOHNSBURY

Viaggio con la famiglia
Lovely, just lovely.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 25 feb 2024
Becky, it's wonderful to hear that you had a delightful experience at Sonesta Philadelphia Rittenhouse Square. Your description, "Lovely, just lovely," truly brightened our day. Thank you for sharing your thoughts, and we hope to welcome you back soon!

8/10 Buono

Kelly

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is very centrally located. You can walk everywhere from here. The parking is right at the hotel. The staff was extremely friendly. The pillows were super comfortable. Granted it was a "petite queen" room, it was small. You could hear the outside noises as well as the hallway activity. Overall, really good place to stay.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 26 feb 2024
Kelly, thank you for sharing your thoughts about your stay at the Sonesta Philadelphia Rittenhouse Square. We're pleased to know the central location, our team's friendliness and comfortable pillows added value to your stay. We regret any inconvenience you may have experienced due to your room size and noise levels. We are continuously working to improve and appreciate your feedback. It's great to hear that overall you found our hotel to be a good place to stay. We hope to welcome you back very soon.

8/10 Buono

Kevin

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was in a good location close to our event. Easy walk to dining options.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 22 feb 2024
Kevin, thank you for choosing Sonesta Philadelphia Rittenhouse Square and taking the time to leave a review. We're pleased to know that our hotel's location served your needs well, offering you the convenience of enjoying your event and a variety of dining experiences with ease. We're looking forward to welcoming you back for your future visits to Philadelphia.

2/10 Terribile

Abigail

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Really unhappy, first they didn’t tell me they ‘hold’ $150 that I still haven’t received back and they promised would immediately be refunded. There was trash all over the hotel in trash bags but no cleaning crew in sight. The carpet was visually dirty with things all over it. We finally got to our room and it smelled like bad cologne, dirt and cigar. Something sticky was covering our table. It reeked. It made our stomach sick so we requested a new room. The other thing is, it wasn’t the room we even paid for. It was a smaller room and smaller bed. They fixed the error and moved us but I’m super unimpressed and unhappy overall. The last issue was also the fire alarm. It had a bright blinking light that goes off all night. How do you sleep comfortably with a blinking light in your eyes ?!
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 24 feb 2024
Abigail, it's disappointing to hear your stay with us didn't meet expectations. We understand there was some confusion regarding the security deposit as well as an encounter with undesirable cleanliness and room odor. We also acknowledge you had concerns with the initial room assignment and a disturbing light from the fire alarm. These issues are certainly not indicative of the standard we aspire to provide. We've taken note of your comments to address these areas with heightened attention. We'd like to note, though, that the 150 is not a charge but a pre-authorization, thus guests will not see a refund. Once the guest checks out that pre-authorized amount is released automatically. Depending on your financial institution, it would take a few days for the remaining unused amount to fall back to your account. Nevertheless, we genuinely appreciate your feedback and hope that you'll give us another chance in the future to transform your impression.

6/10 Soddisfacente

Jerry, Saint Charles

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 21 feb 2024
We appreciate the feedback, Jerry.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

6/10 Soddisfacente

Eric

Viaggio di coppia
Non mi è piaciuto: Pulizia
The room was spacious (king bed) and the bed was comfortable. Bathroom had good lighting. The location is great, a few blocks from Rittenhouse Square and an easy walk to shopping and restaurants. Saturday night was busy in the hotel but we did not hear much noise when sleeping until the fire alarm went off at 8:15 on Sunday morning, waking us up. The common areas were filthy all day Sunday and into Monday: food, crumbs, spilled drinks on the floor. When we checked out on Monday none of this had been cleaned. A quick vacuum and mop would have done wonders. I am guessing they were short staffed as we had no maid service on Sunday either. I’d consider staying here again for the location. Hopefully they will read this review and will do some cleaning.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 19 feb 2024
Eric, it's great to hear that you appreciated the spacious room and convenient location at Sonesta Philadelphia Rittenhouse Square. We're glad the bed comfort and good lighting added to your experience. Regarding the noise and cleanliness concerns, please know we highly value the cleanliness of our facilities and strive to provide the best service possible. We're sorry that this was not reflected during your stay. Your feedback will be crucial in honing our service. We certainly hope for another opportunity to host you, ensuring a more seamless experience.

10/10 Eccellente

Lakesha

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 21 mar 2024
Lakesha, it's wonderful to learn you had a fantastic stay at Sonesta Philadelphia Rittenhouse Square. The team are thrilled to receive your positive feedback! We hope to extend our hospitality to you again in the near future.

10/10 Eccellente

Luis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 11 feb 2024
Luis, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Sonesta Philadelphia Rittenhouse Square!

10/10 Eccellente

jose gregorio

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All good
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 10 feb 2024
Thank you for the 5 out of 5 rating, Jose!We're thrilled to see how much you enjoyed staying at Sonesta Philadelphia Rittenhouse Square. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Eccellente

Tysheen

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Felt safe
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 9 feb 2024
Tysheen, we are thrilled to hear that you experienced a sense of security during your stay at Sonesta Philadelphia Rittenhouse Square. Ensuring our guests' safety and comfort is a top priority for us. Thank you for choosing us, and we look forward to welcoming you back in the future.

8/10 Buono

John

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly accommodating service! Clean! Shower water wasn’t hot or even warm but I like cold showers so not a huge issue for me
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 9 feb 2024
John, it's delightful to learn you appreciated the cleanliness and accommodating nature of our team members at Sonesta Philadelphia Rittenhouse Square. We acknowledge the note you made about the shower. Although it wasn't a significant concern, we're grateful for your feedback, as it helps us continue to improve. We look forward to welcoming you back in the future.

10/10 Eccellente

Lisa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 2 feb 2024
Lisa, thank you for your top rating on Expedia! We're delighted to know your stay at Sonesta Philadelphia Rittenhouse Square met your expectations. Do consider us again for your future travels. We're looking forward to welcoming you back!

10/10 Eccellente

Adam

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice room. Perfect for a 1 night stay
Soggiorno di 1 notte a gennaio 2024
Risposta di Kim C, il giorno 30 gen 2024
Thank you

10/10 Eccellente

Leonard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good location
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 29 gen 2024
Leonard, it's wonderful to know you found the location of Sonesta Philadelphia Rittenhouse Square to be convenient. We hope you enjoyed exploring the area and look forward to welcoming you back in the future.

10/10 Eccellente

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 29 gen 2024
Mark, thank you for choosing Sonesta Philadelphia Rittenhouse Square and for giving us a top score. We're delighted to know that your stay was downright enjoyable! We look forward to warmly welcoming you back on your next visit to Philadelphia. Safe travels!

10/10 Eccellente

yelinson

Viaggio di gruppo, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The express service and kind stuff . Warm welcoming everyone was very helpful
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 29 gen 2024
Yelinson, it's wonderful to hear of your positive experience at Sonesta Philadelphia Rittenhouse Square. We're thrilled the expedience of our services and the friendliness of our team members met your expectations. Thank you for noting our warm welcome and the helpful nature of everyone you interacted with. We would be delighted to serve you again in the future.

10/10 Eccellente

Melanie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Enjoyed my stay here. Loved the hotel, the room and the amenities, the bar and coffee shop and the store below. Cute place.
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 27 gen 2024
Melanie, it's wonderful to hear how much you appreciated your stay at Sonesta Philadelphia Rittenhouse Square. We're thrilled that the room, amenities, bar, coffee shop, and under-store all contributed to your delightful experience. Thank you for acknowledging our charming establishment. We're looking forward to your next visit.