Palace Gate Hotel & Residence

On first appearance this property is exceptional. However after staying for two nights it soon became obvious that there are issues. The first night we called for room service and were told someone would come to our room. No one did so we called again and were told the same thing. No one came again. The next morning I asked if the safe could be opened as it was locked when we arrived. Again no one came to unlock the safe. Breakfast had a limited selection. And three out of four showers were cold. No hot water at all both in the morning and night. I would not recommend staying at this property because even if you have a problem no one will come and help you fix it.

年末に使用しました、まずチェックイン時に保証金50ドルを請求されましたが、そもそも聞いてない。日本語も全く通じず、カタカタの英語と翻訳機を使用してなんとか対応。まぁここまでは良いです。 ロビーの横にレストランがあるのですが、チェックイン時に何かの工事をしてて、ロビー全体がものすごいシンナーの匂い。室内は広くてエアコンもばっちりでしたが、シャワーは出が悪くお湯が出ません。トイレとシャワー室は一体になってましたが排水管の匂いが酷くて換気扇を回してなんとか入れるといった感じ。シャンプーやボディソープも量が少ないし泡立たない。排水管の匂いは清掃時に香り付けして誤魔化してる状況。テレビを見ていると時々変な電波？ラジオ？を拾いテレビの音声とゴチャゴチャになってまともに見れない。キッチンもついてましたが換気扇を回すとものすごい音がして使用できず。とまぁ色々ありました。カンボジアという土地柄を考慮してもさすがに星付きのホテルとは思えないですね。二度と使いません。

The rooms were spacious. Higher floors are preferable as the views of the city and the place are good. Breakfast is adequate with a fair selection of western and Southeastern dishes. Service levels are very good and extremely courteous. Centrally located property and there is no dearth of transport options.