Jessica, thank you for taking the time to leave us with such a positive review! We appreciate your business and are so glad to know that you had such an exceptional stay. We hope to see you again the next time you're in downtown Phoenix!

Carlos, thank you for taking the time to leave us with a 5 star review! We appreciate your business and are content to know that you had a great experience. We hope to see you again in the future!

Carlos, thank you for taking the time to leave us with such a great review! We appreciate your kind words. We hope to see you again!

Logan, thank you for the great review! I am glad to know that you enjoyed your check-in experience and the comfort of your room. We hope to see you again in the future!

Alexandra, thank you for taking the time to leave us with a great review regarding your recent stay at our property, and thank you for your compliments to our staff and our Rooftop bar! We are glad to know that you enjoyed your time with us. We hope to see you again in the future!

Bruce, thank you for leaving us with this lovely and detailed review! We are delighted to know that you enjoyed your time with us. I hope that you had the experience of shopping at the local boutiques that surround the area. We look forward to seeing you in the future!

Morgan, thank you for taking the time to leave us with a review regarding your recent stay. I want to apologize on behalf of the hotel for the poor service that you received. That is definitely not the type of experience that we wish to provide for our guests. While the parking management company does operate outside of the hotel, our team should find a way to be a liaison. Once again, we apologize and hope that you were still able to enjoy your time in Phoenix.

Kelly, thank you for taking the time to leave us with such a glowing review! I am glad that you had an enjoyable experience here with us. I will make sure that your comment about complimentary water is heard, as it would be a nice hospitable touch for our guests. We hope to see you again in the future!

Deborah, thank you for taking the time to leave us with such a nice review! We appreciate your business and are glad to know that you had an exceptional stay. We hope to see you again soon!

Jeff, thank you for taking the time to leave us with a good review regarding your recent stay. I am glad to know that you had a pleasant experience at our hotel. If there is anything that could have gone better, we would be happy to know! We hope to see you again in the future.

Michael, thank you for taking the time to leave us with an outstanding review! I am delighted to know that you had a great experience at our hotel. We hope that you will choose us again the next time you visit downtown Phoenix!

Esther, gracias por su gran crítica. Apreciamos sus amables palabras y nos alegramos de que haya disfrutado de su estancia en nuestro hotel. ¡Esperamos verte pronto!

Hello Lisa,thank you for your compliments in regards to the staff and room. We do have an air-freshener on each floor and we usually receive compliments about the scent. I am sorry that it bothered you. I have a friend who is also sensitive to specific scents, while I love it she can't stand it.

Shatara, thank you for taking the time to leave us with such a wonderful review! I am delighted to know that you had a seamless experience. We look forward to seeing you again in the future, cheers!

Hello Penny,Thank you so much for the outstanding scores on your survey. We are glad that you enjoyed your stay with us and looking forward to see you again.

April, thank you for leaving us with this great review! We appreciate your rating of 5/5 stars and we are glad that you enjoyed your time here with us. We hope to see you again in the future!

Samantha, thank you for leaving us with a review. The reservation that you booked was pre-paid, noncancellable and non-refundable. This is communicated to you directly at the time of booking. Please contact your booking partner in regards to the reservation insurance. I am remiss that you did not have the opportunity to stay with us.

Hello Sharolyn,Thank you so much for your kind words and the compliments to our desk and housekeeping staff. I hope you return to our location if you are coming to AZ again

Maurice, thank you for taking the time to leave us with a great review regarding your recent stay. I hope that you had a pleasant experience at our hotel. We look forward to seeing you again in the future!

Brian, thank you for taking the time to leave us with this outstanding review. We are glad to know that we met and exceeded your expectations. We hope to see you again the next time your travels bring you to downtown Phoenix!

Andrew, thank you for taking the time to leave us with a great review regarding your recent stay! We appreciate your kind words and we are delighted to know that you enjoyed your time here with us. We look forward to seeing you again in the future!

Joe and Antionette, thank you for taking the time to leave us with a review regarding your recent stay. I am glad to know that it was a generally pleasant experience! Valet parking is one option at our hotel, however guests can always self-park for free throughout our neighborhood. I hope that we'll have the opportunity to welcome you back in the future!

Maria, thank you for taking the time to leave us with a review. We appreciate your business!

Daniel, thank you for taking the time to leave us with a review. Depending on the nature of your reservation, modifications are not possible. If you booked a pre-paid, non-cancellable reservation, then the policy that is stated to you before booking includes the fact that it cannot be modified. If you would like to discuss this further we would be glad to speak with you. Thank you.

Hello Julian,The partial refund to the Expedia Credit Card was processed today. It might take 5-10 business until Expedia processes the refund.

Melissa, thank you for taking the time to leave us with a review regarding your recent stay at our property. I am glad to know that the majority of your stay went smoothly! I want to apologize for the noise on Saturday night. Being that we are in a busy area for dining in Downtown, along with multiple festivals going on, there was quite a lot more traffic in the area than normal. I hope that this did not detract from your stay. We hope to see you again in the future, thank you for your compliments!

Richard, thank you for leaving us with such a great review! We are happy to know that you had a pleasant experience at our hotel. We look forward to welcoming you back for another visit!

Elnaz, thank you for taking the time to leave us with such a great review! We appreciate your business and are delighted to know that you enjoyed your time here with us. We hope that you choose us again!

Ricardo, thank you for the great review! We appreciate your business and your kind words, and hope to see you again in the future!

Holly, thank you for taking the time to leave us with such a wonderful review! I am delighted to know that you enjoyed your stay. We will look forward to seeing you in the future!

Herid, thank you for taking the time to leave us with a review. Our front desk staff does their best to inform all of our guests where they can park without risk of a ticket. Our entire neighborhood offers free street parking. Homelessness is a serious problem nationwide, an issue that we have no control over. I am sorry that you were perturbed by our location in a busy downtown area, however I assure you that the Rooftop restaurant follows all noise ordinances as outlined by the City of Phoenix. We thank you for your business and hope for an opportunity to properly host you in the future.

Krystal, thank you for taking the time to leave us with a review regarding your recent stay. We appreciate your business and hope to see you again soon!

Valerie, thank you for taking the time to leave us with such a glowing review! I am glad to know that you enjoyed your time at our hotel. We hope to see you again soon!

Troy, thank you for taking the time to leave us with a review! We appreciate your business and are delighted to know that you enjoyed your stay.

David, thank you for taking the time to leave us with a review. I am glad to know that you enjoyed your time here at the hotel! We hope to see you again in the future!

Heng, thank you for leaving us with such a great review! I am glad to know that you enjoyed your time here with us. We hope to see you again soon!

Nancy, thank you for taking the time to leave us with a review regarding your recent stay! I understand your frustration with parking -- luckily we will be instating our valet sometime in the future to make things a bit easier for our guests. I am glad you enjoyed your time with us despite this, and we hope to see you again soon!

Jody, thank you for the great review! I am delighted to know that you had such a positive experience at our hotel. We hope to see you again soon!

Patrick, thank you for taking the time to leave us with a review. Unfortunately, it seems like you never showed up for your reservation. I hope that we will have the pleasure to welcome you to our property in the future.

Laura, thank you for taking the time to leave us with such a great review! I apologize for the incident with the noisy guests, but I understand that security assisted with rectifying this issue. Hopefully you still enjoyed your stay through and through, we appreciate your business!

Ivan, thank you for leaving us with such a great review! We are delighted you enjoyed your stay and we appreciate your business!

Crystal, thank you for taking the time to leave us with a review regarding your recent experience at our hotel. I want to apologize that your stay was not up to expectations. I will certainly be bringing these concerns to the attention of management, the engineering department, and housekeeping as well. I am glad the staff at the front desk was at least able to smooth things over to the best of their ability, however I understand your reasoning for your review. I hope that you will give us another chance in the future, it would be a pleasure to host you once more!

Leonard, thank you for taking the time to leave us with a review regarding your recent stay! We are delighted to know that you had a great experience through and through -- this is the type of service we strive to achieve for all of our guests. We look forward to seeing you again in the future!

Lerilee, thank you for leaving us with such a glowing review! We are delighted to learn that you had such a great experience and enjoyed your stay at our hotel. Our staff is always ready and willing to assist with a smile. We hope to see you again in the future, we'd be glad to host you again!

Kris, thank you for taking the time to leave us with such a great review! It was a pleasure to have you with us and I hope we'll see you again in the future!

Jon, thank you for the great review! We'll keep an eye out for you and hope to see you again in the near future!

Brenda, thank you for taking the time to leave us with such a great review! We appreciate your kind words and we are glad that you enjoyed your time with us. Hopefully you will choose us again in the future, it would be a pleasure to see you again!

Annette, thank you for taking the time to leave us with such a glowing review! We are delighted to know that you enjoyed every aspect of your stay -- this is the experience that we always strive to provide! We hope to see you again in the future, it would be a pleasure to welcome you again.

Kate, thank you for taking the time to leave us with a review regarding your recent stay. I am glad that you enjoyed your time at the hotel with the exception of our lack of designated parking -- we are working on securing more viable parking accommodations for our guests and your concerns will most certainly be heard. I hope that we will have the pleasure of welcoming you back in the future!

Hello Nadine, thank you for recognizing the friendliness of our staff.