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Recensioni per Embassy Suites by Hilton Phoenix Tempe

3.5 out of 5
Embassy Suites by Hilton Phoenix Tempe
4400 S Rural Rd, Tempe, AZ

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 509 su 1002 recensioni" "
Valutazione di 8 - Buono. 244 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 109 su 1002 recensioni" "
Valutazione di 4 - Scarso. 82 su 1002 recensioni" "
Valutazione di 2 - Terribile. 58 su 1002 recensioni" "

8,4/10

Pulizia

8,6/10

Personale e servizio

8,2/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Julia

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay rooms are spacious, amenities provided are great compared to others hotels 10/10 will definitely book here again.
Soggiorno di 2 notti a maggio 2024

8/10 Buono

Stephanie

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Beautiful room.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 5 mag 2024
Stephanie, it's great to hear you appreciated your beautiful room at Embassy Suites Tempe. We strive to provide our guests with comfort and elegance. Thank you for sharing your positive experience, and we hope to see you again soon.

10/10 Eccellente

Nicole

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love staying here! There free breakfast is to die for!!
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 30 apr 2024
Nicole, it's delightful to hear that you enjoy staying at Embassy Suites Tempe! We're thrilled that our complimentary breakfast has managed to win you over. We eagerly anticipate your next visit to continue providing an exceptional experience.

4/10 Scarso

NyKeyia

Viaggio con animali domestici, Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia e personale e servizio
First and foremost, the third-party app and the actual website for the hotel are two different sites that give different information upon my arrival both Adrian Jocelyn (I believe) were very rude I showed them the email confirmation that I received they would not acknowledge anything that I reserved or what’s on the third-party app. Their tone was mean and demeanor was very poor towards me when it came to the pet fee, the parking fee, none of that was advised, and the fact that I have different type of memberships and discounts, there was no compromising or accommodating any of my needs when as a customer was not my fault they just argued and was combative when I walked in my room, you could tell it was poor manage for cleanliness. It was hard to get a hold of guest services to retrieve different covers, however, the location was really close to different foods that were very tasty and good and local for other shopping sightseeing purposes
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 28 apr 2024
NyKeyia, we regret to read about the discrepancies you encountered during your stay. We appreciate you flagging potential issues with our reservation system, and we'll certainly look into this. We also regret any less-than-friendly interactions you experienced with our team members - we strive to ensure each guest feels appreciated and respected. Any misunderstandings related to fees and discounts should be clarified swiftly and courteously.We're also sorry to hear you had concerns regarding room cleanliness and the speed of our customer service response. Please be assured our main priority is providing a clean, comfortable environment.On a positive note, we're glad to hear that the convenient location of the hotel suited your needs. Your experience is important to us, and your feedback will be used to enhance guest experiences in the future.

10/10 Eccellente

Elaine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to stay has everything you could ask for and great location … staff are super friendly and accommodating
Soggiorno di 5 notti ad aprile 2024
Risposta di Customer Service, il giorno 21 apr 2024
Elaine, it's wonderful to know that you found Embassy Suites Tempe to be an excellent place with all you could ask for, and a prime location. We are delighted that our team members provided you with top-notch service. We hope to welcome you back for another exceptional experience in the future.

10/10 Eccellente

Sean

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I enjoyed the very friendly staff. Rooms were large and comfortable. Food menu was also very solid for a bar.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 20 apr 2024
Sean, it's wonderful to hear that you found our team members at Embassy Suites Tempe to be so friendly. We're glad that you appreciated the spacious and comfortable rooms. Your compliments on our food menu are also much appreciated. We certainly hope you'll make your way back to us for another stay.

10/10 Eccellente

Kelly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Even though this property is an older one, it is maintained well and the amenities such as a full hot made to order breakfast each day, make this a treat! Happy hour coupons are distributed upon check in, but we didn’t partake.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 19 apr 2024
Kelly, it's fantastic to hear that you enjoyed the well-kept charm of Embassy Suites Tempe. We appreciate your acknowledgment of the care we put into preserving our premises. It's wonderful that you relished our daily, personalized breakfast service. Next time, we hope you'll be able to enjoy the happy hour offering as well! We're already looking forward to your return visit.

6/10 Soddisfacente

Leon

The cable was very basic for the amount of money charged to stay there and they charged me money to park because I paid through Expedia which is insane.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 10 apr 2024
Leon, thank you for taking the time to share your feedback. It is unconventional to learn of dissatisfaction about television programming and parking charges. Understandably, these aspects are important to the overall experience. For future stays, we encourage our guests to confirm details concerning any additional charges prior to booking. Regardless, your comments are vital to us as we continually aim to enhance our services. We hope to see you again to make up for this inconclusive experience.

6/10 Soddisfacente

Anthea

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Everyone is very nice and friendly except the front desk for check in . My room had a wet carpet smell and I realized on the last day that they had cleaned the carpets but they had not dried properly . Very good breakfast , nice rooms .
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 4 apr 2024
Anthea, thank you for taking the time to share your recent experience. We regret to learn about the issue related to the condition of your room and assure you it's not indicative of the standard experience at our hotel. On a brighter note, it's uplifting to hear you enjoyed the breakfast and found our rooms to your liking. Rest assured, your constructive feedback has been shared with our colleagues at the front desk and they are dedicated to improving. We hope for a second chance to offer you a flawless stay.

10/10 Eccellente

JONAS LOPEZ

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Las habitaciones muy cómodas, y el desayuno es completo y muy buena atención
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 1 apr 2024
Jonás, gracias por compartir tus comentarios. Nos alegra mucho saber que las habitaciones del Embassy Suites Tempe le parecieron cómodas y nuestro desayuno completo. Estamos especialmente orgullosos de los miembros de nuestro equipo que cumplieron con sus expectativas de servicio. ¡Esperamos darle la bienvenida pronto!

2/10 Terribile

Bruce

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very dirty and not kept up.
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 24 mar 2024
Bruce, we're sorry to hear about your unsatisfactory stay. It is always our intent to offer comfortable and clean accommodations, and it's disappointing to hear that you experienced otherwise. Your feedback is valuable for our improvement efforts and will certainly be taken into serious consideration. We hope to have the opportunity to welcome you back for a better stay in the future.

10/10 Eccellente

Ismael

Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 10 apr 2024
Ismael, it's fantastic to hear that you had an excellent experience at Embassy Suites Tempe. We value your feedback and hope we'll have the opportunity to welcome you back again soon.

8/10 Buono

Luke

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great breakfast buffet, lemon trees outside were nice for afternoon tea. Beware of the little terrors in the pool at night, friendly reminder why I don't want my own little gremlins running a mock.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 20 mar 2024
Luke, thank you for sharing your appreciation for the delightful breakfast buffet at the Embassy Suites Tempe. We are glad you enjoyed the lemon trees for your afternoon tea as well. Regarding your experience at the pool, we appreciate the feedback and will continue to strive to ensure a peaceful atmosphere for all our guests. We hope to have the opportunity to host you again.

10/10 Eccellente

Jeff

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms were spacious, great breakfast, lots of amenities
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 12 mar 2024
Jeff, thank you for your glowing insights about your stay at Embassy Suites Tempe. We are thrilled to know you particularly appreciated our spacious rooms, enhanced breakfast selection, and ample amenities. Our focus is to make every guest experience as comfortable and convenient as possible. We'd love to welcome you back the next time your travels bring you to Tempe.

10/10 Eccellente

Benjamin

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 28 mar 2024
Benjamin, thank you so much for your positive rating. Embassy Suites Tempe strives to provide our valued guests with the best stay possible. We're pleased to see that you enjoyed your time with us, and we look forward to welcoming you back soon.

6/10 Soddisfacente

Douglas

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
4.5 star prices for 2.5 star property. Needs updated BAD, looks like all original 40 year old tile, paint, windows, curtains, and carpet. Find somewhere close for 1/2 the price.
Soggiorno di 4 notti a febbraio 2024
Risposta di Customer Service, il giorno 1 mar 2024
Douglas, thank you for sharing your insights. We're sorry to hear that the décor didn't meet your expectations. We appreciate your feedback on property modernization and are always considering future improvements. Your insight on value perception is also duly noted. We assure you that our goal is to deliver a pleasant experience for all guests. Continue to share your experiences, it aids us in our constant betterment process.

10/10 Eccellente

Osiris

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The best hotels I have stayed in. 👏
Risposta di Customer Service, il giorno 28 feb 2024
Osiris, it's delightful to hear that your stay at Embassy Suites Tempe ranks among your best hotel experiences! We're thrilled to receive your appreciation and look forward to welcoming you back on your next visit. Safe travels.

6/10 Soddisfacente

Amandeep

Viaggio con famiglia e bambini piccoli
The room was a nice size. The overall room seemed a little dirty. The front desk person was not really helpful or there most of the night.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 24 feb 2024
Amandeep, thank you for your insights. It's good to hear you appreciated the spacious room. We apologize for any perceived lack of cleanliness and assure you that maintaining a doable environment is a priority for us. Sorry for any inconvenience due to the round-the-clock availability of our front desk colleagues. Your feedback will be taken into account to enhance our guests' experiences.

8/10 Buono

Sarah

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Enjoyed my stay.
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 20 feb 2024
Sarah, it's fantastic to hear you enjoyed your experience at Embassy Suites Tempe. We aim to make each guest's stay pleasant and memorable. We simply can't wait for your next visit. Safe travels until then.

8/10 Buono

Sue

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property was excellent except they charged $10 to park in their parking lot! That's ridiculous!!
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 23 feb 2024
Sue, it's great to hear that you found the Embassy Suites Tempe to be excellent. Your comments regarding the parking fees have been noted. Although these fees aid in providing top-quality security and regular maintenance, we acknowledge that the cost may have been unexpected. We appreciate your feedback as it offers areas where we may enhance our guest experiences. Thank you for taking the time to share with us.

8/10 Buono

Lori

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to downtown Phoenix, ASU and the shopping districts. The breakfast was amazing with the made to order omelets!! Staff were super friendly and helpful
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 17 feb 2024
Lori, it's delightful to know you loved your stay at the Embassy Suites Tempe. Your kind words about our close proximity to key sights, as well as our extensive breakfast options are appreciated. It's wonderful to hear that our team did a fantastic job assisting you. We look forward to welcoming you back!

8/10 Buono

Patrick

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Its a very nice place with wonderful staff. We would have given it 5 stars if we werent woken out of a deep sleep in the middle of the night with a man pounding on our door telling us he will get us. It all ended well. The police were there in less than 2 minutes. The doors open to the outside, with little to no security. That being said we'd probably stay there again.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 13 feb 2024
Patrick, it's great to hear that you found Embassy Suites Tempe to be a quality destination and appreciated our dedicated team members. We regret any inconvenience you faced during your stay regarding a disturbance at night. Security is of utmost priority and we are continuously working on our services to ensure a comfortable and secure stay for our guests. We're glad that the situation was resolved promptly. Your feedback is truly important and we look forward to your return.

10/10 Eccellente

Adrian

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy check in. Staff was very welcoming
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 6 feb 2024
Adrian, it's fantastic to hear about your pleasant experience at Embassy Suites Tempe. We're glad to know that the check-in process was efficient and that our welcoming team members added value to your stay. We appreciate your lovely feedback and look forward to your next visit.

10/10 Eccellente

Kristin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 6 feb 2024
Thank you for the excellent rating, Kristin!Our goal is to go above and beyond to ensure our guests have a memorable experience at Embassy Suites Tempe! We look forward to hosting you again soon.

10/10 Eccellente

Meina

Mi è piaciuto: Pulizia e personale e servizio
Property shows its age as well as the furniture carpeting is outdated. The staff is helpful and friendly. breakfast this morning was amazing and Fred made sure that all our needs were met.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 30 gen 2024
Meina, it is wonderful to hear that you found our team at Embassy Suites Tempe to be attentive and welcoming. We're also delighted that you enjoyed your breakfast and had such a positive encounter with Fred. Your feedback on the decor has been noted and we appreciate your understanding that our decor embodies a certain classic charm. We can't wait to welcome you again during your next stay with us.

10/10 Eccellente

Marla

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Anniversary Stay
Our stay was great from check in to check out. Front desk staff was so nice and polite. And the room/bed was comfortable. Will definitely come back
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 30 gen 2024
Marla, it's encouraging to hear that you had such a positive experience at Embassy Suites Tempe, from the warm reception of our front desk team to the comfort of our accommodations. We're thrilled you intend to return and await the opportunity to make your future stays just as pleasant.

4/10 Scarso

Ardeshir

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The shower faucet didn’t work. The room was dirty and it was some jelly on the ground next to the bed. I asked for a room to not facing Al the freeway but they said they are not going to change my room.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 26 gen 2024
Ardeshir, it's quite disappointing to hear about your experience regarding cleanliness and issues concerning fixtures in your room. Our objective is always to provide a comfortable stay for our guests, and we're sorry this wasn't reflected in your visit. Similarly, we also strive to accommodate specific room requests as much as possible, and, regrettably, your request posed its challenges. We will certainly take your feedback on board to make appropriate improvements where needed. We appreciate your feedback and hope you'll consider giving us a second chance to improve your overall experience.

10/10 Eccellente

Karen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent breakfasts. Very comfortable beds.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 23 gen 2024
Karen, it's fantastic to hear that you enjoyed your stay at Embassy Suites Tempe. Our flavorful breakfast offerings and plush beds are just a small part of what we aim to provide for our valued guests. We appreciate your positive feedback and hope to welcome you back for another comfortable visit soon!

8/10 Buono

Mr Govind

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was good and room were spacious
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Service, il giorno 17 gen 2024
Govind, thank you for letting us know about your stay at Embassy Suites Tempe. We're glad to hear that you found the rooms to be accommodating. We strive to provide comfortable and spacious spaces that make guests feel right at home. Looking forward to welcoming you back!

10/10 Eccellente

Jeff

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Recommend
In and out for 1 night. Friendly staff, clean room, comfy bed and good breakfast.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 13 gen 2024
Jeff, it's wonderful to hear that your short stay at Embassy Suites Tempe was pleasing. We're thrilled that our team members' friendliness, the cleanliness of your room, the comfortable bed, and the enjoyable breakfast added to your overall experience. We appreciate you taking the time to share your feedback and we're looking forward to your next visit.

4/10 Scarso

Linzie

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It was dirty and the freeway is right next to the hotel…it was so noisy it was hard to sleep.
Soggiorno di 4 notti a gennaio 2024
Risposta di Customer Service, il giorno 13 gen 2024
Linzie, we are sorry to read about your recent experience. We understand your stay wasn't as peaceful as you would have liked and we regret that the cleanliness levels were not up to mark. Our team constantly strives for quality service and we will utilize your comments to ensure future guests have a better experience. We sincerely hope you will give us another opportunity to serve you better.

10/10 Eccellente

Michael

Soggiorno di 5 notti a gennaio 2024
Risposta di Customer Service, il giorno 10 gen 2024
Michael, we're thrilled to hear that your stay at the Embassy Suites Tempe met your expectations. We look forward to the opportunity to serve you again. Safe travels!

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Christmas 2023
El check in fue cordial y rapido. La atencion en el desayuno fue muy grata y oportuna. El detalle del cargo por concepto de estacionamiento fue la nota de no conformidad. Es la primera ocasion que me aplican ese cargo.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 9 gen 2024
Apreciamos su feedback! En Embassy Suites Tempe nos complace saber que encontró nuestra atención en recepción y durante el desayuno cordial y eficiente. Lamentamos cualquier inconveniencia que haya podido sentir con el cargo por estacionamiento. Es una práctica estándar en muchos hoteles, pero nos aseguraremos de que nuestros huéspedes estén más conscientes de este cargo en el futuro. ¡Esperamos darle la bienvenida nuevamente en su próxima visita a Tempe!

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Excelente hotel
Me.gista mucho este hotel, servicio, ubicacioN, limpieza, comodidad de las camas, el desayuno super completo y rico y variado. Siempre llegamos a este hotel.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 4 gen 2024
Estamos encantados de conocer sus maravillosas experiencias en Embassy Suites Tempe. Garantizar la limpieza, comodidad y una excelente selección de desayuno para nuestros huéspedes es una prioridad para nosotros. Estamos realmente encantados de que elija quedarse con nosotros repetidamente y esperamos volver a visitarnos.

10/10 Eccellente

Marshell

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The stay was really nice I enjoyed the nice staff, the great breakfast. The rooms were very clean and provided everything I needed to be comfortable. I will stay here again when I travel to Arizona!
Soggiorno di 3 notti a dicembre 2023
Risposta di Customer Service, il giorno 13 gen 2024
Marshell, it's wonderful to hear you enjoyed your stay at Embassy Suites Tempe! Your commendation of our team members, satisfying breakfast, and spotless rooms certainly makes us proud. We greatly anticipate your return when your travels bring you back to Arizona. Safe travels until then!

10/10 Eccellente

Christian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were wonderful, food was good, room was nice. Perfect for our 7 day stay
Soggiorno di 7 notti a dicembre 2023
Risposta di Customer Service, il giorno 31 dic 2023
Christian, it's fantastic to hear you had such a positive stay at Embassy Suites Tempe! It seems our team members, the flavorful meals, and the pleasing room all contributed to your enjoyable week-long visit. Here's hoping we'll see you again soon!

10/10 Eccellente

juan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
EXCELENTE ATENCION DEL PERSONAL , ESPECIALMENTE DE LA Srita. BLANCA CASTILLO-
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 30 dic 2023
Juan, es maravilloso escuchar tus elogios sobre los dedicados miembros del equipo en Embassy Suites Tempe. Estamos especialmente orgullosos del excelente servicio brindado por Blanca Castillo. Esperamos poder brindarle otra estadía excepcional en el futuro.

4/10 Scarso

Dilip

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
You guys of Expedia need to do a better job. During booking you showed free breakfast, free parking and free Wi-Fi network. During checking in they didn't mention anything about parking fee they showed the open parking lot but during checkout they mentioned that they will charge $10.33/night. This unacceptable, you sale offering free parking and then you allow the hotel to charge parking fee. I felt cheated. You got to be honest upfront about all the fees. Next onwards I need think whether I should do any reservations using Expedia.
Soggiorno di 3 notti a dicembre 2023
Risposta di Customer Service, il giorno 30 dic 2023
Dilip, it's regrettable to hear about your experience concerning the parking fee. We understand the importance of transparency in our offerings and believe there might have been some miscommunication. We assure you our team tries to keep all details factually accurate and up-to-date. In future, please feel free to reach out to our team members during your stay for any clarifications. We hope to have a chance to provide you with a better experience next time.

8/10 Buono

dongjin

Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 16 dic 2023
Thank you for sharing your thoughts with us, Dongjin!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Embassy Suites Tempe. Thank you and have a lovely day!

10/10 Eccellente

Denice

Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 16 dic 2023
Thank you for the wonderful rating, Denice!It's fantastic you enjoyed your time at Embassy Suites Tempe so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Buono

Julie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was spacious and bed comfortable. Was close to where we needed to go. Enjoyed the breakfast and bar (nice that they offer a complimentary drink). Would stay again!
Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 6 dic 2023
Julie, it's great to hear that you found the room at Embassy Suites Tempe to be spacious and the bed comfortable. We're glad our location fit your needs and that you enjoyed our complimentary breakfast and bar offerings. A hearty thank you for choosing us for your stay and we're looking forward to welcoming you back in the future!

6/10 Soddisfacente

JULIE

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Front desk staff were fabulous (shout out to Jessica!) as was housekeeping. However, during our stay over Thanksgiving, a fire broke out in their laundry area at 11:30 PM causing alarms to go off and forcing all guests to leave their rooms, mostly in pajamas. Lots of confusion and misdirection which really can't be faulted but no one took charge. Then, unbeknownst to us, the main gas line was turned off as a safety precaution. For the next 2 days of our stay, there was no hot water. Again, I can't fault them for the incident itself, but there was no communication- nothing direct via email or even posted in the lobby. It was incredibly maddening to head into the shower 2 mornings after the fire only to find ice cold water. The response was simply that they were waiting for the all-clear to turn the gas on. I get it, but why didn't you tell us ?!?
Soggiorno di 3 notti a novembre 2023
Risposta di Customer Service, il giorno 2 dic 2023
Julie, we appreciate your recognition of our dedicated colleagues, particularly Jessica. However, we understand that during your stay some unexpected challenges occurred, such as the incident in our laundry room that resulted in temporary loss of hot water. We strive to communicate effectively with our guests, and we regret if you felt this was not the case during your stay. Rest assured, we are continuously working on our emergency management and communication procedures to ensure guest satisfaction and safety. We hope you'd consider giving us another chance in the future.

8/10 Buono

Alexis

Soggiorno di 2 notti a novembre 2023
Risposta di Customer Service, il giorno 20 dic 2023
Alexis, it's great to see your high rating of Embassy Suites Tempe. We hope your stay with us was pleasant and we look forward to the opportunity of welcoming you back in the near future for an even better experience.

10/10 Eccellente

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
While the dryer explosion/fire that caused the gas to be turned off was not their fault, we didn't get any notice of it until we called to check on our lack of hot water. Beyond that, while showing a bit of age, the property was well kept up and all the staff we interacted with were friendly.
Soggiorno di 8 notti a novembre 2023
Risposta di Customer Service, il giorno 28 nov 2023
David, we appreciate your understanding during an unexpected event during your stay at Embassy Suites Tempe. We agree that ensuring effective communication is essential, and we strive to improve in this area. We're however pleased to learn you recognized the dedication of our team in maintaining the property, and that our colleagues provided friendly interactions. Thanks again for your review. We hope to have the opportunity to welcome you back.

8/10 Buono

Gail

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The food at the restaurant was very good. Staff at happy hour were very nice. Not sure why there was a charge for parking since it was not secured parking lot. 🤔
Soggiorno di 2 notti a novembre 2023
Risposta di Customer Service, il giorno 29 nov 2023
Gail, we're so glad you enjoyed the cuisine at Embassy Suites Tempe's restaurant and found our team members during happy hour so pleasing. While our parking charges do puzzle some guests, they are implemented to maintain the area around our property and ensure its accessibility and cleanliness. We hope this doesn't discourage you from visiting us again in the future. Thank you for staying with us. We look forward to having another chance to better serve you next time.

8/10 Buono

Oscar

Mi è piaciuto: Personale e servizio
Muy bien
Soggiorno di 1 notte a ottobre 2023
Risposta di Customer Service, il giorno 24 nov 2023
¡Gracias por la excelente calificación, Óscar!Es maravilloso que podamos brindarle una experiencia placentera. Nos preocupamos por la felicidad de nuestros huéspedes, por lo que esperamos volver a recibirlo pronto en Embassy Suites Tempe. Nos gustaría compartir contigo una experiencia aún mejor pronto.

10/10 Eccellente

Lauren

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our check in was fast, friendly and fun!
Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 21 nov 2023
Lauren, it's gratifying to hear that you appreciated the efficient and welcoming check-in at Embassy Suites Tempe. Our team members aim to make every interaction enjoyable, and it seems they achieved that for you. We look forward to your next stay with us.

6/10 Soddisfacente

Rosalind

Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 10 dic 2023
We appreciate you taking the time to share your feedback, Rosalind.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Eccellente

Debra

Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 9 dic 2023
Debra, it's always wonderful to see that guests have had a great stay at Embassy Suites Tempe even when they leave us just a rating. We're glad you found everything to your satisfaction and we hope we have the pleasure of welcoming you back in the near future!

10/10 Eccellente

Brendon, Solon

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Front desk team and manager are awesome...keep coming back b/c of them 👍
Soggiorno di 4 notti a novembre 2023
Risposta di Customer Service, il giorno 19 nov 2023
Brendon, we appreciate your encouraging feedback about Embassy Suites Tempe! It's wonderful to hear about your positive experiences with our front desk team and manager. We value you as a repeat guest and are thrilled that our colleagues are a key factor in your decision to return. Here's to many more awesome stays!