Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. ​ Sincerely, Hotel Management

Dear Maria, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. The comfort and safety of our guests remain our foremost priorities, and we deeply regret any inconvenience you may have encountered. Please be assured that we maintain round-the-clock security on our premises to ensure the safety of all our guests.  In the future, please know that our front desk will be staffed around the clock and will always be happy to address anything that will make your stay more comfortable. We appreciate your patience and understanding and look forward to welcoming you back on your next visit.Sincerely,Hotel Management

Dear Juan, Thank you for sharing your feedback. We hope you enjoyed your overall stay. We appreciate you choosing our hotel and hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Sincerely,Hotel Management

Dear Sergio, Thank you for staying with us during your recent trip to the city. We are happy you had a pleasant time. However, we are sorry for any discomfort caused in the room and will discuss with the concerned team to review and take action. We look forward to welcoming you back for another better experience! Sincerely,Hotel Management

Dear Carolyn, Thank you for your review about Extended Stay America. We are pleased you had a pleasant visit and enjoyed your trip. However, we apologize for any inconvenience caused during your time with us. Our front desk team is always there to help you make your trip better. Please be our guest, and we hope to make your stay memorable the next time you are in the area.Sincerely,Hotel Management

Dear Ronald, Thank you for taking the time to post your review. We apologize for the inconvenience you experienced during your stay. Providing comfortable accommodations and essential amenities is our priority, and we regret that we fell short on this occasion. Rest assured, we're addressing the issues you've raised promptly, including bed quality and amenities availability. Your feedback is valuable, and we're committed to making improvements to enhance the guest experience. We hope you'll consider giving us another opportunity to exceed your expectations during any future visits. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Martina, Thank you for selecting Extended Stay America during your trip. Reading about your experience with our associate brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. However, we are sorry for the discomfort caused upon arrival and will work on the mentioned areas to improve the experience for the guests. Please revisit us for another stay that feels like a home away from home.Sincerely,Hotel Management

Dear Stephanie, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear Kimberly, Thank you for staying at our hotel. We sincerely apologize for the inconvenience you experienced with the lack of hot water during your stay. This falls below our usual standards, and we deeply regret any disruption to your comfort. We appreciate your understanding and will address this issue to prevent a recurrence. Your feedback is instrumental in helping us make necessary improvements, and we hope to have the opportunity to regain your trust in our services on your next visit.Sincerely,Hotel Management

Dear Candice, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear James, We apologize for the inconvenience caused by the odor in the restroom and the absence of a trash can in your room. Maintaining cleanliness and providing essential amenities are priorities for us, and we regret falling short in this instance. We take your feedback seriously and will address these issues promptly to ensure a more pleasant experience for our guests. If you choose to stay with us again, we're committed to providing a cleaner and more comfortable environment. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Stephen, Thank you for your recent stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Catherine, We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we regret that this was not your experience. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest's suite. Also, we know how important it is to start your day with a good breakfast; therefore, we are sorry our selections didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. We hope to welcome you back for a much-improved stay.Sincerely,Hotel Management

Dear Brandon, Thank you for the outstanding review. We are delighted that from check-in through check-out, we were able to provide you with a lovely stay at Extended Stay America. We look forward to your return and wish you all the best with your future travels.Sincerely,Hotel Management

Dear Julie, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will immediately address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

Dear Mark, Thank you for choosing us and also for your review. We sincerely apologize for the multiple inconveniences you encountered during your stay. Your feedback regarding the lack of kitchen items, outdated rooms, uncomfortable furniture, and staff behavior is concerning and not reflective of our standards. Please be assured that we will address these issues to improve our guests' experience. Your comments are invaluable, and they provide insight into areas for improvement. We appreciate your patience and hope to have the opportunity to give you a more comfortable and enjoyable stay on your next visit.Sincerely,Hotel Management

Dear Gwendolyn, Thank you for your thoughtful feedback! We're delighted to see that you enjoyed our immaculate and relaxing accommodations. It's also a pleasure to read that you appreciated the convenience of having a kitchenette facility, whether for a long or short stay. It was a pleasure having you as our guest, and we look forward to welcoming you back to Extended Stay America for another enjoyable experience.Sincerely,Hotel Management

Dear Aldwin, Thank you for your recent stay with us and for taking the time to review our hotel. Our team works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit.We truly appreciate you sharing your thoughts and look forward to seeing you again soon!Sincerely,Hotel Management

Dear Crystal, Thank you for choosing us and sharing your experience. We are disappointed to know that we did not meet every expectation. We will address your concerns regarding the issue with cleanliness and the shower curtain with the appropriate individuals to take necessary action. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. We hope you will revisit, and we wish you all the best with your travels. Sincerely,Hotel Management

Dear Chris, We appreciate your positive comments about our staff and their service. Thank you for acknowledging their efforts. We apologize for any inconvenience caused by the condition of the carpets. Your feedback is valuable, and we're actively looking into ways to address and improve this aspect of our accommodations. We appreciate your understanding of the challenges and are committed to enhancing the overall experience for our guests. If your plans bring you back to the area, we hope to provide you with a more comfortable and enjoyable stay. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Toni, Thank you for taking the time to share your experience with us. We pride ourselves on delivering a memorable hotel experience in all aspects; therefore, we genuinely apologize for not meeting these expectations during your recent stay. We take such matters seriously and always want to provide our guests with the quiet, relaxing environment they deserve. Please know that our front desk is available around the clock for future visits to help make you as comfortable as possible and address these types of concerns. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Desmond, Thank you for reviewing our hotel. Please accept our apologies for any disappointment you felt during your visit. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issue you described. We appreciate your valuable feedback, which helps us identify areas we can improve to enhance our services. Thank you once again, and we hope to have the opportunity to welcome you back with us soon.Sincerely,Hotel Management

Dear Leeann, We deeply regret that your recent stay did not meet your expectations, and we apologize for the inconvenience you experienced. It's disheartening to hear about the issues with the shower, noise disturbance, and the presence of a roach in your room. We take your feedback seriously and will promptly address these concerns. We understand the importance of a comfortable stay and apologize for falling short. We value your input, and we hope to have the opportunity to make it right during your future visits.Sincerely,Hotel Management

Dear Elsira, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management

Dear momin, We appreciate you taking the time to leave your kind review of your stay at Extended Stay America. Your satisfaction is important to us; therefore, we are pleased to have met most of your expectations. However, we regret your disappointment with our payment policy; we will share your remarks with the team. We hope to see you again soon!Sincerely,Hotel Management

Dear Armando, We sincerely apologize for the inconvenience and frustration caused by the issue with your reservation. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them. However, if further assistance is needed, please feel free to reach out to us. Your feedback is valuable, and we appreciate your understanding. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Mark, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely, Hotel Management

Dear Erick, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We have also informed our housekeeping team and pest control provider to ensure proper procedures are followed. We take our guest comments seriously, as they will help us enhance the experience for future guests. Again, we apologize and hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely, Hotel Management

Dear James, Thank you for sharing your experience. We're sorry to hear about the pest issue in your room. Our team takes cleanliness seriously, and we appreciate your understanding. Rest assured, we're addressing this matter to ensure a more seamless experience for future guests. If your travels bring you back, we hope to provide a more comfortable stay.Sincerely,Hotel Management

Dear Cindy, We hope you loved many aspects of our hotel, and we appreciate you sharing your review. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Hotel Management

Dear Guest, Thank you for reviewing our hotel. We strive to provide exceptional service to all our guests and regret falling short of your expectations. As part of our commitment to our guests, we promise to maintain a clean and fresh environment. We sincerely apologize for not meeting this promise during your stay. We will immediately address this issue with our team and take corrective measures to ensure we meet our high standards. We hope you will give us another chance to serve you in the future, and we look forward to welcoming you back soon. Safe travels!Sincerely,Hotel Management

Dear Anni, Thank you for being our guest and for your valuable feedback. We are a non-smoking hotel, yet we provide designated smoking areas for guests outside the building. Your feedback is important to us as we make every effort to accommodate the needs of all our guests. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management