6/10 Soddisfacente
Deby L.
30 mar 2026
Non mi è piaciuto: Pulizia
This was one of the most unacceptable stays we’ve ever experienced. We were traveling with our family and our 3 year old granddaughter, and within a few days I sent a message to the owner addressing some safety concerns. The sliding door to the pool was broken and would not stay closed. (It still doesn’t work properly, however she was so demeaning with her responses I stopped communicating with her). The broken door violates basic safety standards in AZ and having a door that cannot be secured with kids in the house is completely unacceptable.The cleanliness was equally alarming. The floors were so dirty that our feet were literally black from walking barefoot. The bathrooms were a mess with visible mold in the master shower and a sink that was plugged with hair and gunk. The bath hand towels and washcloths were filthy and had been used as cleaning rags. I have pics to prove it. The main kitchen table was broken. It was unstable and created a safety hazard. I raised all of these issues directly with the owner, hoping for a reasonable response or some effort to fix the situation. While she did send a handyman, it did not completely resolve the core issues. More concerning was the owner’s dismissive and unprofessional response telling us that if we wanted better accommodations and more attention to detail, we should stay in a hotel. I have copies of all of the communications, so please feel free to reach out to me. Such a beautiful home, yet so incredibly disappointed.
Deby L.
Soggiorno di 8 notti a marzo 2026