Dear Kelly, Thank you for your positive review. We are delighted to know that you enjoyed your stay with us and found our location convenient for accessing concert venues and restaurants. We strive to provide our guests with a memorable experience, and we are thrilled that you had a great time. We look forward to welcoming you back to Sheraton Phoenix Downtwn on your next visit! Hotel Management

Dear Melinda,Thank you for the wonderful rating for Sheraton Phoenix Downtown. We are delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Hotel Management

Dear Wesam,Thank you for sharing your experience. We are thrilled to read that you enjoyed your stay at Sheraton Phoenix Downtown and found our location convenient for your conference and exploring downtown Phoenix. We are delighted that you appreciated our on-site restaurant and the cleanliness and comfort of your room. Your feedback about complementary water and coffee in the lobby is also duly noted, and we'll take it into consideration for future improvements. Thank you for choosing us. We hope to welcome you back for another 5-star experience soon.Hotel Management

Dear Dale,Thank you for being our guest and sharing your review. We strive to provide excellent service and exceed our guests' expectations during their stay. We apologize if there were any shortcomings that affected your experience. We value your patronage and hope to have the opportunity to provide you with the exceptional hospitality we are known for on your next visit to the area.Hotel Management

Dear Okamura,We sincerely apologize for the inconvenience you experienced with your room reservation and the billing discrepancy. Your satisfaction is our priority, and we regret any confusion during your stay. We have gone ahead and credited the payment method on file and you should see that reflected on your statement within 7-10 business days. We appreciate your patience and hope to have the opportunity to accommodate you during any future visits.Hotel Management

Dear Jossie,We appreciate your feedback and apologize for any inconvenience you experienced with the limited dining options and service fees. We understand your concerns, and we will review our policies to ensure a more transparent and satisfying experience for our guests. Your comments are important, and we hope to have the opportunity to provide you with a better dining and overall stay experience in the future.Hotel Management

Dear TERRIE,Thank you for choosing to stay with us and for sharing your positive feedback. We are delighted to read that you enjoyed your experience, from the convenient location near the airport to the great service and dining experience at our restaurant. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit. Safe travels, and we can't wait to host you again.Hotel Management

Dear Kristian,Thank you for choosing to stay at our hotel. We appreciate you taking the time to leave your rating. We hope you will accept our apologies for any issues you experienced, and we would welcome another opportunity to provide you with a much-improved stay.Hotel Management

Dear Mark, Thank you for your perfect rating of the Sheraton Phoenix Downtown. We look forward to being your hotel of choice every time you visit the area. Hotel Management

Dear Derek, Thank you for taking the time to write about your experience at the Sheraton Phoenix Downtown. We were thrilled to read your comments about the great service you received from our staff and how they exceeded your expectations. All of our associates are dedicated to going the extra mile in taking care of guests. Thank you for your kind compliments about Michelle. We truly are fortunate to have her as our team member and we will certainly share your kind compliments with her. We hope you will choose to stay with us every time your travels bring you to the area.Hotel Management

Dear David, It was a pleasure to read your fantastic review about Sheraton Phoenix Downtown. We strive to provide every guest with well-maintained accommodations and outstanding hospitality, and your compliments serve as encouragement to all of us. We hope to be your hotel of choice every time you visit. Hotel Management

Dear David, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Hotel Management

Dear Raef, Thank you for choosing Sheraton Phoenix Downtown while you were here for a concert. We appreciate your perfect rating, and we are thrilled to know you enjoyed your time with us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Hotel Management

Dear Vladimir, Thank you for the perfect rating. We are glad you had a wonderful time at Sheraton Phoenix Downtown. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Hotel Management

Dear Janee, Thank you for the perfect rating! We hope you enjoyed our convenient location and impeccable service. It was a pleasure having you at Sheraton Phoenix Downtown, and we look forward to welcoming you back for another outstanding visit.Hotel Management

Dear Spencer, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry for the issues you had with the streaming services, and we are grateful for your patience. We will share your feedback appropriately to take care of this concern, as we always strive to provide a comfortable and seamless experience to our guests. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.

Dear Dana, Thank you for rating your stay at Sheraton Phoenix Downtown. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Hotel Management

Dear Lisa, It is a pleasure to read your fantastic review about Sheraton Phoenix Downtown. While we are proud to be located in the middle of all the dazzling downtown Phoenix's action, we are thrilled to be your choice for creating memories that will last a lifetime. Thank you for being our guest, and we look forward to hosting you again soon.Hotel Management

Dear Doug, Thank you for choosing to stay with us and for sharing your experience. All of us here at Sheraton Phoenix Downtown strive to make your getaway experience one of a kind. Therefore, we are delighted that you thoroughly enjoyed our fully reimagined spaces and thoughtful amenities, which are intertwined to create an elevated experience. It was a pleasure having you as our guest, and we look forward to serving you again soon.Hotel Management

Dear Maggie, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Phoenix Downtown. We look forward to your return and wish you all the best with your future travels.Hotel Management

Dear Debbie, Thank you for being our guest. We are thrilled we met your expectations for a fantastic stay at Sheraton Phoenix Downtown. We look forward to having the pleasure of doing so again on your next visit to the area. Hotel Management

Dear Todd, Thank you for being our guest at Sheraton Phoenix Downtown and for your generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you, and we look forward to welcoming you back soon. Safe travels.Hotel Management