Reception

Recensioni per SureStay Plus by Best Western Mesa Superstition Springs

2.5 out of 5

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 543 su 1094 recensioni" "
Valutazione di 8 - Buono. 323 su 1094 recensioni" "
Valutazione di 6 - Soddisfacente. 106 su 1094 recensioni" "
Valutazione di 4 - Scarso. 67 su 1094 recensioni" "
Valutazione di 2 - Terribile. 55 su 1094 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

valerio

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Colazione abbondante
Soggiorno di 1 notte a ottobre 2023
Risposta di Guest Relation Management, il giorno 10 ott 2023
Hi Valerio,Thank you for sharing your feedback about our breakfast offerings. We're pleased to hear that you found our breakfast to be abundant. Providing a variety of options for our guests to enjoy is important to us, and we're glad you had a positive dining experience. We appreciate your feedback and look forward to welcoming you back for more enjoyable stays in the future.

8/10 Buono

Karen

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everyone was super nice, I wasn't a fan of the bathroom pocket door, it would have been easier to use with a handle.
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 4 mag 2024
Hello Karen,Thank you for sharing your feedback with us. We appreciate your kind words about our team. We will take your suggestions regarding the bathroom door into consideration for future improvements.

2/10 Terribile

Stephanie, Boise

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 4 mag 2024
Hello Stephanie,We're sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We strive to ensure all our guests have a pleasant experience at our hotel.

8/10 Buono

shari

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Not to far from hospital
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 1 mag 2024
Hi Shari,Thank you for sharing your feedback about our hotel's location. We're pleased to hear that you found our location convenient, especially being close to the hospital. We understand the importance of proximity to essential services like hospitals, and we're glad that our location met your needs during your stay. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we hope to welcome you back for another comfortable visit in the future.

10/10 Eccellente

Karen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, modern, comfortable, affordable. Lots of shopping and dining nearby, close to the airport.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 30 apr 2024
Hi Karen,Thank you for sharing your positive feedback about your recent stay at Surestay Plus by Best Western Superstition Springs. We're delighted to hear that you found our hotel to be clean, modern, comfortable, and affordable. We're also pleased that our location near shopping, dining options, and the airport contributed positively to your experience. Ensuring a pleasant and convenient stay for our guests is our goal, and we're glad that we could meet your expectations. It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another flawless stay.

10/10 Eccellente

Michael

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very comfortable and conveniently close to family
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 30 apr 2024
Hi Michael,Thank you for sharing your feedback with us! We're delighted to hear that you found your stay at our hotel very comfortable and conveniently close to your family. Ensuring a comfortable and convenient experience for our guests is important to us, and we're glad that our location met your needs and allowed you to be close to your family. Thank you for choosing to stay Surestay Plus by Best Western Superstition Springs, and we look forward to welcoming you back again soon!

8/10 Buono

Shelly

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 30 apr 2024
Hi Shelly,Thank you for sharing your feedback with us! We're delighted to hear that you found our staff to be friendly during your stay. Providing excellent service and hospitality is important to us, and we're glad that our team made a positive impression on you. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we look forward to welcoming you back again soon!

10/10 Eccellente

Robin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff is great. Room is very comfortable.
Soggiorno di 3 notti ad aprile 2024
Risposta di Manager, il giorno 30 apr 2024
Hello Robin,We are delighted to hear that you found our staff great and the room comfortable during your stay. We strive to provide exceptional service and a relaxing environment for all our guests. Your positive feedback is greatly appreciated.

10/10 Eccellente

Christine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 30 apr 2024
Hi Christine,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Surestay Plus by Best Western Superstition Springs. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

8/10 Buono

Scott

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 30 apr 2024
Hello Scott,We are thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us so we can address any concerns. We hope to welcome you back soon to create more wonderful memories together.

8/10 Buono

Joseph

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent location for my trip
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 28 apr 2024
Hello Joseph,We are thrilled to hear that our hotel's location was convenient for your trip. Your satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable stay.

8/10 Buono

Joseph

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Despite being located on a mall and shopping property, it was quiet, and safe. You could walk or drive to walmart best buy, sit down resturants or fast food, and there is a full mall with stores like kohls, jc penney etc
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 28 apr 2024
Hello Joseph,We appreciate your positive feedback on our hotel's convenient location near popular shopping options and restaurants. It's great to hear that you found the surroundings quiet and safe for your stay. We hope you enjoyed exploring the nearby amenities and had a pleasant time during your visit.

10/10 Eccellente

Vicki

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 28 apr 2024
Hello Vicki,We are delighted to hear that you had a wonderful experience at our hotel! We hope to welcome you back soon for another exceptional stay.

10/10 Eccellente

HECTOR

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Relation Management, il giorno 23 apr 2024
Hi Hector,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Surestay Plus by Best Western Superstition Springs. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

8/10 Buono

Lakia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Easy to find, easy Check in and a decent room.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Lakia,We are pleased to hear that you found our hotel easily accessible and that the check-in process was smooth for you. We're glad you had a decent stay and hope to welcome you back in the future.

6/10 Soddisfacente

Mike

Viaggio con la famiglia
Room was not very well cleaned
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Mike,We appreciate your feedback and will address this with our housekeeping team to ensure higher standards in the future. Thank you for bringing this to our attention.

8/10 Buono

Cecilia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a nice property. The restaurant next door was fabulous. I will only suggest a wall clock in the room. Thank you
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Cecilia,Thank you for sharing your positive experience with us and for highlighting the excellence of the nearby restaurant. Your suggestion of having a wall clock in the room is duly noted for future improvements. We hope to welcome you back again soon.

8/10 Buono

Joshua

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Joshua,We are delighted to hear that you found our hotel to be very clean. Providing a clean environment for our guests is a top priority for us. We appreciate your feedback and hope to welcome you back in the future.

10/10 Eccellente

Brad

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was in a nice organized, clean area, not far from the airport. Restaurants are easy to find, and it was very clean and kept up.
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Relation Management, il giorno 19 apr 2024
Hi Brad,Thank you for sharing your feedback about your recent stay at Surestay Plus by Best Western Superstition Springs. We're thrilled to hear that you enjoyed our location in a nice, organized, and clean area near the airport. We strive to provide a convenient and pleasant environment for our guests, and we're pleased that you found our surroundings well-maintained and easy to navigate. We hope to have the opportunity to welcome you back for another comfortable and enjoyable stay in the future.

4/10 Scarso

Darren

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
The front desk help was not that great. The hotel looked empty, but I still had to wait two hours for my room. I didn’t get checked in until almost 3.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 19 apr 2024
Hi Darren,It is disappointing to hear that the front desk assistance was not up to our usual standards, and we regret that you had to wait for your room despite the hotel appearing empty. Please know that we take your feedback seriously and will address this issue with our team to ensure that similar situations are avoided in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay.

8/10 Buono

shari

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had a very strong smell. To much perfume. Burned my eyes.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 20 apr 2024
Hello shari,We regret to hear of your discomfort and appreciate your feedback. Please know that we take all comments seriously and will look into this matter further. Your comfort and well-being are of utmost importance to us. Thank you for bringing this to our attention.

8/10 Buono

Tha

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 17 apr 2024
Hi Tha,Thank you for taking the time to rate your stay at Surestay Plus by Best Western Superstition Springs . Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 Eccellente

Leslie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was just fine for my needs.
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Relation Management, il giorno 16 apr 2024
Hi Leslie,Thank you for your feedback! We're glad to hear that our hotel met your needs during your recent stay. Ensuring that our guests have a comfortable and satisfactory experience is our goal. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Eccellente

Pamela

Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 4 mag 2024
Hello Pamela,We are thrilled to hear that you had a wonderful stay at our hotel! If there is anything else we can do to further enhance your experience in the future, please do not hesitate to reach out to us. We hope to welcome you back soon!

10/10 Eccellente

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Relation Management, il giorno 9 apr 2024
Hi Mark,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at Surestay Plus by Best Western Superstition Springs. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 Eccellente

Alexander

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good proximity to restaurants (walkable). Not sure if the shopping mall is operational- we were there only from about 6 till early morning.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 9 apr 2024
Hi Alexander,Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you appreciated the convenient proximity of our hotel to various restaurants. Providing our guests with easy access to dining options is important to us, and we're pleased that you found our location convenient for dining out. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.

8/10 Buono

Johnny

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relation Management, il giorno 9 apr 2024
Hi Johnny,Thank you for taking the time to rate your stay at Surestay Plus by Best Western Superstition Springs. Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.

2/10 Terribile

Kennadee

Non mi è piaciuto: Condizioni e dotazioni della struttura
Have stayed here numerous times but this time was very disappointing. Room was dirty and dark as well as toilet. Housekeeping wanted to clean my room at 9 am When check out wasn’t till 11. For 500$ a night was not worth it. Would rather have slept in my car
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 9 apr 2024
Hi Kennadee,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Buono

Breanna

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall, very pleased with our stay. Thank you for making my first time traveling so pleasant(;
Soggiorno di 5 notti a marzo 2024
Risposta di Manager, il giorno 7 apr 2024
Hello Breanna,We are delighted to hear that you had a pleasant stay with us. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

6/10 Soddisfacente

Jason

Mi è piaciuto: Pulizia, personale e servizio, servizi
Just ok. The room was decent, clean and somewhat updated. Really wanted to unwind after traveling all day by watching some tv but this was very frustrating. Upon arrival tv would not switch to cable. The man at the front desk had to come up and reset everything. Got the cable working, but as soon as he left I found that the remote would randomly quit working about every 30 seconds. I gave up on tv and decided to go to bed early. The bed was fine but every time the people in the room above me moved it sounded like someone was about to fall through the ceiling. Ultimately these aren't necessarily major issues for a hotel as they are common problems, but based on the rating I guess I expected better.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 4 apr 2024
Hi Jason,Thank you for taking the time to share your feedback with us. We're glad to hear that you found your room to be decent, clean, and somewhat updated. Your concerns will be shared with our maintenance team to address these issues promptly and ensure that they do not recur in the future. We will also look into ways to mitigate noise disturbances in our hotel to ensure a more peaceful and restful experience for our guests. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.

2/10 Terribile

Mark

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The price was double what it should be for the quality of the motel. It was the worst I've seen in quite some time and the staff were completely inflexible for upgrades or extra accommodations for elderly guests. My 87-year-old parents just needed an hour or two later check out and they absolutely would not budge. The motel was barely half full so it was not a capacity issue. Instead of letting them have one extra hour to check out my parents had to book another whole night just for a little bit of extra time. Horrible service, no amenities, very uncomfortable beds and bedding, along with a strange smell. Zero stars, do not recommend
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Relation Management, il giorno 2 apr 2024
Hi Mark,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Soddisfacente

Rose-Ann

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
First got a room someone had smoked in. The staff was incredibly friendly and professional. They gave me another room quickly and it was much better. However, room was next to the pool and although pool hours ended at 10 pm I did not complain as families were having fun, but next time I would request a room away from the pool. And the breakfast area was too crowded so did not enoy or participate in the continental breakfast.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 2 apr 2024
Hi Rose-Ann,Thank you for sharing your feedback with us regarding your recent stay. We're glad to hear that our staff provided you with friendly and professional service and promptly addressed the issue with the initial room. Your comfort and satisfaction are important to us, and we're pleased that you found the second room to be much better. We understand your preference for a room away from the pool area, and we'll make a note of that for any future reservations you make with us. We'll also review our procedures to ensure that all guests have a comfortable dining experience during breakfast hours. Once again, we appreciate you choosing to stay at Surestay Plus by Best Western Superstition Springs and hope to have the chance to welcome you back in the future.

10/10 Eccellente

Sam

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The lady at the desk was very polite and helpful.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 2 apr 2024
Hello Sam,We are delighted to hear that our front desk team provided excellent service during your stay. Your feedback is greatly appreciated.

8/10 Buono

William

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean room and comfortable beds at a great rate!
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 29 mar 2024
Hi William,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and found our rooms clean and beds comfortable. Providing a comfortable and pleasant experience for our guests at a great rate is our top priority, and we're thrilled that we were able to meet your expectations. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we hope to have the pleasure of welcoming you back soon.

10/10 Eccellente

Crystal

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place close airport, and mall
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 26 mar 2024
Hi Crystal,Thank you for your feedback regarding your recent stay at Surestay Plus by Best Western Superstition Springs. We're delighted to hear that you enjoyed your stay with us and found our hotel to be a nice place, especially given its proximity to the airport and mall. Providing convenience and comfort to our guests is our top priority, and we're glad that our location suited your needs. We look forward to welcoming you back for another enjoyable stay in the future!

6/10 Soddisfacente

Leysa

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
The property in general was pretty good. My bathroom was warn and dingy. Looked like it could have used a good scrubbing in tub/shower. My friend had stayed there and the upstairs had been renovated so maybe they haven’t gotten to the first floor yet.
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relation Management, il giorno 26 mar 2024
Hi Leysa,Thank you for your feedback regarding your recent stay at Surestay Plus by Best Western Superstition Springs. We're pleased to hear that you found our property to be pretty good overall. Your comments regarding the cleanliness and appearance of the bathroom have been noted, and we will address this with our housekeeping team to ensure that all areas of the hotel meet our high standards of cleanliness. We appreciate your understanding and patience, and we hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future

4/10 Scarso

Angelica

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Unkept. Looks like a cheap hotel, but was expensive. I have stayed at a Surestay before and it was nice and clean.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Hello Angelica,We appreciate your feedback and regret to hear about your experience. We strive to provide a clean and comfortable stay for all our guests. We encourage you to reach out to our management team directly with any further concerns.

8/10 Buono

M.

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
TV remote didnt work. We were only able to get one channel. Sink slow to drain. Old building and doing the best they can to keep it up. Pool nice. Breakfast included and decent. Staff nice. Good location.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Hello M.,Thank you for sharing your feedback with us. We appreciate your kind words about our pool, breakfast, staff, and location. We are glad you had a pleasant stay despite the remote issue and slow drain - we are constantly working to improve our facilities. We hope to welcome you back in the future.

2/10 Terribile

Elaheh

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Hello Elaheh,We're sorry to hear that your experience didn't meet your expectations. Please reach out to us directly so we can address any concerns you may have. We value your feedback and strive to improve for all our guests.

10/10 Eccellente

Allison

Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 9 apr 2024
Hi Allison,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing Surestay Plus by Best Western Superstition Springs, and we hope to have the pleasure of welcoming you back soon.

8/10 Buono

Sharon

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean. Easy access to all shopping and the highway. Only thing, 2 Best Westerns in the same vicinity so make sure you go to the correct one. Great facility and very clean
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 19 mar 2024
Hi Sharon,Thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you found our hotel very clean and that you enjoyed the easy access to shopping and the highway. We appreciate your mention of the multiple Best Westerns in the area and the importance of ensuring guests arrive at the correct location. We'll look into ways to make this clearer for our guests in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Eccellente

LEROY, New Richmond

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was clean and seemed to be maintained well. They could use a second elevator for as many visitors as they have come. It seemed our bathroom had been remodeled recently. We loved the new shower. They could also use more parking for as many visitors as they have. We were able to find a spot on the lot. I enjoyed visiting with the staff some. They were very personable.
Soggiorno di 4 notti a marzo 2024
Risposta di Manager, il giorno 19 mar 2024
Hello LEROY,We appreciate your detailed feedback on your recent stay. It's great to hear you found the cleanliness and maintenance to your satisfaction. Your suggestion for a second elevator and more parking space is duly noted. We're pleased you enjoyed the remodeled bathroom and had positive interactions with our staff. Your comments will be shared with our team for their awareness.

10/10 Eccellente

Rob

Soggiorno di 4 notti a febbraio 2024
Risposta di Guest Relation Management, il giorno 5 apr 2024
Hi Rob,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we hope to have the pleasure of welcoming you back soon.

8/10 Buono

Pauline

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Like: The rooms and bed was comfortable. Dislike: Noisy guests...but it couldn't be helped.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 9 mar 2024
Hello Pauline,Thank you for sharing your experience with us. We are pleased to hear that you found the rooms and beds comfortable during your stay. We understand that noise from other guests can sometimes be beyond our control, but we appreciate your understanding in this matter. We hope you had an enjoyable overall stay and look forward to welcoming you back in the future.

8/10 Buono

Teryl

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Jacuzzi/hot tub was broke and roped off but other than that clean functional facilities
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 8 mar 2024
Hi Teryl,Thank you for your feedback regarding your recent stay at Surestay Plus by Best Western Superstition Springs. We're glad to hear that you found the facilities clean and functional. We have taken note of your concern, and we'll address this promptly to ensure it's repaired and available for future guests to enjoy. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Buono

Kathleen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very convenient to the Mesa communities and amenities if you have a car. Everything ok for a basic aging hotel. Didn’t go to the mall but looked deserted.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 7 mar 2024
Hi Kathleen,We're glad to hear that our hotel's location was convenient for your needs and that you found everything satisfactory for a basic stay. Your feedback is appreciated, as it helps us understand how we can better serve our guests. Thank you for choosing to stay at Surestay Plus by Best Western Superstition Springs, and we hope to have the opportunity to welcome you back in the future for another convenient and comfortable stay.

8/10 Buono

Peter

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relation Management, il giorno 7 mar 2024
Hi Peter,Thank you for taking the time to rate your stay at Surestay Plus Hotel by Best Western Superstition Springs. Your feedback is highly appreciated as we continuously strive to improve our service. We look forward to another opportunity to host you and provide an even better experience in the near future.

6/10 Soddisfacente

AL

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Felt very uncomfortable entering premises with group of men talking in shadows on one side of property, and 2 less-than-glowing representatives (guests?)) of the property standing, smoking right outside of entrance.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relation Management, il giorno 6 mar 2024
Hi Al,Thank you for taking the time to share your feedback with us regarding your recent stay. We take the safety and comfort of our guests seriously, and we will address the concerns you've raised with our team to ensure a more pleasant and secure environment for everyone. Please rest assured that we are committed to creating a positive experience for all our guests. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, providing a much-improved experience.

10/10 Eccellente

asiah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
the upstairs is too loud
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 5 mar 2024
Hi Asiah,Thank you for your feedback regarding your recent stay at our hotel. Please know that we take noise complaints seriously, and we will take steps to address this issue to ensure a quieter environment for all our guests. Our team will look into the situation and take appropriate measures to minimize noise disturbances in the future. Thank you for choosing our hotel, and we hope to have the opportunity to provide you with a more peaceful stay in the future.

8/10 Buono

George

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Had to wait 10 minutes to check in because desk person was on phone taking a reservation. breakfast meat choice was very limited ( not enough for amount of people eating , was most always empty and eventually gave ups )
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Relation Management, il giorno 5 mar 2024
Hi George,Thank you for your feedback regarding your recent stay at our hotel. We will address the check-in process with our team to ensure that all guests are promptly assisted upon arrival, and we'll also review our breakfast offerings to ensure that they meet the needs of our guests, especially during busy times. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.