6/10 Soddisfacente
Francesca, Odense
23 gen 2018
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio
They moved us to another hotel
When we arrived, after 2 pm, my friends and me were really tired and we just wanted a fast check in and some rest. This is not what we got. The receptionist was in a mess with papers and documents and after some minutes she explained us that we were supposed to be relocated to another hotel, since they had problems of overbooking. The manager, I assume, saw that we were getting pissed and he told us that we could just tell him if we liked the new hotel or not and he would move us to a better one. Therefore, the receptionist brought us to Happy Fish, another hotel really close and there we discovered that they didn’t have space for us for more that one night. Since we booked for 3 nights and we wanted to finally open our luggage without change hotel every day, we got super pissed and the receptionist got angry at us as well. The day after we got our room and they told us “we move you in our deluxe rooms”, as they were doing us a favor, but we BOOKED for SUPERIOR ROOMS. So they weren’t giving us something more. Just what we paid for. The room was ok, comfortable and big enough, the location was convenient and the breakfast was very simple but enough (tea coffee some salad and eggs). just the treatment we received was not the best.
Francesca
Soggiorno di 3 notti a gennaio 2018
