Picco Berthelot: Tour e Visite Guidate

Albergo molto bello, camera stupenda. Spiaggia super colazione buona Servizio ristorante un po' lento...spesso bisognava attendere anche 15 minuti x avere un caffelatte la mattina per colazione. Servizio escursioni buono Qualche problema nel Servizio pulizia, nella vasca ho trovato capelli della sera prima , a volte mancavano gli asciugamani, i saponi e lo sciampo ..per non parlare del caffè Per il tipo di Albergo sicuramente il Servizio camera sarebbe da migliorare notevolmente

The entire staff at the restaurant/bar was truly exceptional, displaying an unparalleled level of kindness and helpfulness. Notably, Yash at the reception stood out for their exceptional service. Every team member exuded a remarkable level of professionalism and courtesy, making the experience truly enjoyable and memorable.

When I’m spending £1150 per night at a hotel I expect a little positive engagement from the staff. We’ve stayed in dozens of hotels in Mauritius so have a pretty good barometer of what to expect. This is the first hotel that the staff really weren’t helpful or friendly. Which is absolutely bizarre. One caveat to that Vinnaey(?) at the pool was fantastic and what we’ve come to expect from Mauritius. My view is that this isn’t really a hotel, more a residents site with some available rooms / suites. Whilst all other hotels at this time of year are packed due to both European and Mauritius holidays. The place was pretty quiet. I learnt from staff that this is because it is mainly resident driven. We found engagement from the staff was pretty absent and in some cases rude. Although their behaviour to guests who appeared to be residents was completely different. We felt like we were an inconvenience to the staff. Food standards were very good, however service was appalling. Our suite whilst spacious, was dated and appeared to be more of a residence. I’m not sure what they use in the rooms my wife says it was some sort of frangipani. My wife liked the smell however my daughter and I felt it overpowering and made us feel nauseous. The focus of the place is clearly around golf and for an older clientele. departure pretty much sums up the stay. We were not even asked how our stay was at check out. Hardly even an acknowledgment. It’s called the club, one we clearly weren’t part of.