Esterni

Recensioni per Park Tower Inn

2.5 out of 5
Park Tower Inn
201 Sharon Drive, Pigeon Forge, TN

Recensioni

6,6
Valutazione di 10 - Eccellente. 344 su 1396 recensioni" "
Valutazione di 8 - Buono. 333 su 1396 recensioni" "
Valutazione di 6 - Soddisfacente. 254 su 1396 recensioni" "
Valutazione di 4 - Scarso. 208 su 1396 recensioni" "
Valutazione di 2 - Terribile. 257 su 1396 recensioni" "

6,6/10

Pulizia

7,4/10

Personale e servizio

6,0/10

Servizi

6,2/10

Condizioni e dotazioni della struttura

6,6/10

Ecosostenibilità

Recensioni

2/10 Terribile

Sara

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Do not stay here! THERE ARE BEDBUGS!!! The people that work at the front desk have no idea what’s going on. The hotel is under construction. The laundry room is disgusting. The hot tub and pool are freezing. The lazy river smells bad. There’s only one ice machine working in the entire hotel. One of the elevators are out of order. There’s no vending or drink machines at all.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 30 apr 2024
Hi Sara,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Hope you will consider giving us another chance to exceed your expectations in the future.

4/10 Scarso

Greg

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We have stayed at this hotel many time over the past two decades. Had we know if was undergoing a major renovation - and the accumulated messiness and unfinished look - plus was not serving breakfast as we had enjoyed in years past, we would not have booked a room with Park Tower Inn. Plus we had to pay a $10/day cleaning fee, while our room was not touched at any time we were there. We will not be coming back.
Soggiorno di 3 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 30 apr 2024
Hi Greg,We apologize for the inconvenience caused by our ongoing renovations. Your feedback is valuable, and we regret that your experience was impacted by the construction work. We're working diligently to minimize disruptions and create a better environment for our guests.

2/10 Terribile

Chris

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 30 apr 2024
Hi Chris,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

6/10 Soddisfacente

Jim

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Too much under remodeling at the same time. No breakfast or coffee area. No vending or ice.
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 21 apr 2024
Hi Jim,We apologize for the inconvenience caused by our ongoing renovations. Your feedback is valuable, and we understand the importance of providing essential amenities. We will work to minimize disruptions and ensure a more comfortable experience for our guests during future visits. Thank you for your understanding.

10/10 Eccellente

Misty

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Only issue was the hot tub was not working and the indoor pool was cold. Everything else was great!
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 16 apr 2024
Hi Misty,We were so thrilled to have you with us. Although your overall stay was pleasant, we appreciate you highlighting areas we can improve. We have shared your feedback with our team. Next time you're in town, count on us again for an even better experience.

2/10 Terribile

Isaac

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The place was filthy. They are doing some construction/ remodeling right now as well so it’s very noisy. The pool didn’t have any tanning chairs and the water was plum nasty anyway. We didn’t even stay there. Instead we went across the street to Country Cascade.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 16 apr 2024
Hi Isaac,Thank you for bringing these issues to our attention, and we sincerely apologize for the inconvenience you encountered. We are actively working to address and rectify the concerns you've raised, including improving the overall condition of the facilities and ensuring a more pleasant experience for our guests. Your comfort and satisfaction are our top priorities, and we hope you'll consider giving us another chance to provide you with a much-improved experience in the future.

8/10 Buono

Medina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good price nice room. Need better shower curtain. Water goes in floor so had to put a towel down to soak water up.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 16 apr 2024
Hi Medina,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terribile

Veronica

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
They charged me more than what my receipt said...... I was supposed to pay 20 at the property and they charged me 47 because it was a 50 bill that I gave them and they only gave me back 3 dollars, they are scoundrels, they steal from you One of them, I have my itemized receipt, it said that they charged me a portion of the reservation and I would only pay 20 here at the hotel.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 14 apr 2024
Hi Veronica,It is saddening for us to read about your recent experience with us. This is not typical of our guests' experiences at our property. Rest assured, we are actively investigating your feedback with our management for prompt action. Thank you for your patience.

10/10 Eccellente

Kaylee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 12 apr 2024
Hi Kaylee,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

2/10 Terribile

Tyr

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
One of the worst vacation experiences ever! From the bugs to the painter smog from construction it was completely horrible!
Soggiorno di 3 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 11 apr 2024
Hi Tyr,We are truly sorry to hear about your disappointing experience during your vacation. Your comfort and satisfaction are our top priorities, and we deeply regret that we fell short of meeting your expectations. Please know that we take your feedback seriously and will address the issues you mentioned to prevent such occurrences in the future.

2/10 Terribile

Nicole

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Would not stay there again so dirty stains all over. The pool area was moldy and disgusting. The hot tub didn't work. The first night the fire alarm went off all night from 1 am until about 4 am until it was fixed. It was horrible.
Soggiorno di 2 notti a marzo 2024
Risposta di Sophia CSR, il giorno 10 apr 2024
Hi Nicole,I am truly sorry to hear about the series of inconveniences you faced during your stay. This is certainly not the standard we aim to uphold. Please accept our sincerest apologies. We will address these issues immediately to prevent recurrence. We appreciate your patience and hope to have the opportunity to make it right.

2/10 Terribile

William

Non mi è piaciuto: Condizioni e dotazioni della struttura
Lots of issues with the property
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 11 apr 2024
Hi William,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terribile

Stephanie

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The beds were the absolute worst of any hotel I've ever been to. We were told that they didn't have any vending machines that we would just have to tough it out or go to a gas station the only ice machine in the building was in the 6th floor there were metal shavings in the carpet that stabbed my feet a few times there was renovations going on outside our door in the hallway during the night while everyone was trying to sleep the hot tub had mold growing on the surface and was ice cold the only nice thing about this hotel was the heated lazy river that was IT!
Soggiorno di 2 notti ad aprile 2024
Risposta di Sophia CSR, il giorno 9 apr 2024
Hi Stephanie,Thank you for bringing these issues to our attention, and we sincerely apologize for the inconveniences you encountered during your stay. We are actively working to address and rectify the concerns you've raised, including improving the overall condition of the facilities and ensuring a more pleasant experience for our guests. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future with an improved experience.

2/10 Terribile

William

Non mi è piaciuto: Condizioni e dotazioni della struttura
Risposta di Sophia CSR, il giorno 8 apr 2024
Hi William,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

2/10 Terribile

Kara

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Our room was covered in Bed Bugs. We got switched to another room, but did not sleep due to the trauma from the 1st room.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 11 apr 2024
Hi Kara,On behalf of our entire team, we regret that you had an unpleasant experience at our property. We sincerely apologize for the bug-related issue. We have shared this feedback with the concerned staff to take care of the pest problem. Hopefully, you will give us another chance next time you are in the area. Thanks for letting us know about your experience, your feedback will be used to implement changes.

2/10 Terribile

Angelee

Viaggio con la famiglia
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 5 apr 2024
Hi Angelee,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.

2/10 Terribile

Ladonna

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
No breakfast as advertised, indoor pool was FREEZING, hot tub was a cesspool of disease, TV didn't work for 3 days, no working vending machines on site, both rooms in the suite had garbage dumpster views, had to ask for EVERYTHING at front desk, no Wi-Fi service(connected better to Red Roof Inn NEXT DOOR)......awful stay
Soggiorno di 3 notti a marzo 2024
Risposta di Sophia CSR, il giorno 5 apr 2024
Dear Guest,I am truly sorry to hear about the series of inconveniences you faced during your stay. This is certainly not the standard we aim to uphold. Please accept our sincerest apologies. We will address these issues immediately to prevent recurrence. We appreciate your patience and hope to have the opportunity to make it right.

2/10 Terribile

Keva

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Rooms filthy. Hallways filthy. Broken fireplace in first room. Moved to another room and it had bed bugs. Photos taken of bites and bug. Took issue to staff and no resolve. No refund given. I am currently packed up and in my car for the night. The ourside pool was closed and the inside pool looked like a unfinished basement with filthy water.
Risposta di Sophia CSR, il giorno 5 apr 2024
Hi Keva,We apologize sincerely for the multiple issues you encountered during your stay. This is certainly not the standard we aim to uphold. Your feedback is taken very seriously, and we'll be sure to investigate and address the issue promptly. Please accept our sincere apologies for the discomfort you faced. We value your patronage and hope to have the chance to regain your trust on a future visit.

4/10 Scarso

Thomas

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Sophia CSR, il giorno 4 apr 2024
Hi Thomas,We regret that your recent visit did not meet your expectations. We would greatly appreciate it if you could provide us with more details about the issues you encountered. Your feedback will enable us to address the specific areas that need improvement and take appropriate measures to prevent similar situations from occurring in the future.

6/10 Soddisfacente

Josh

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
Location is great! Hotel is currently under renovations so be prepared for that. I received an automated message that the pool and hot tub are was being remodeled and wouldn't be available when booking the hotel. Upon arrival that wasn't the case we was told that the heater wasn't working for the pool or hot tub but that they were working on it and should be fixed that night. Called the staff the next day to ask again about it and they had no clue what we was talking about and said we could go check it ourselves to see if it was warm. hopefully during the remodel they will replace the mattresses because they definitely need updating. They are not comfortable at all. Room was nice and spacious though. I believe after the remodel it will be a great place!
Soggiorno di 3 notti a marzo 2024
Risposta di Sophia CSR, il giorno 2 apr 2024
Hi Josh,Thank you for your feedback and understanding regarding our ongoing renovations. We apologize for any confusion regarding the pool and hot tub availability and appreciate your patience as we work to address these issues. Your comments about the mattresses will be taken into consideration as we continue to improve our facilities. We're glad to hear that you found the room spacious and hope to provide an even better experience once the renovations are complete.

2/10 Terribile

Tabatha

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
When we finally got to the hotel I went to go check in a the man at the front desk ask me if I had already check in . I told him no an he proceeded to ask me if some email I’ve never heard of was mine so I was like no I haven’t checked in. The hotel room had a bad smell like rotten garbage an a leak in the bathroom sink although my kids had fun I wouldn’t recommend
Soggiorno di 3 notti a marzo 2024
Risposta di Sophia CSR, il giorno 2 apr 2024
Hi Tabatha,We apologize for the confusion at check-in and for any inconvenience caused by the room's condition, including the unpleasant smell and the bathroom sink leak. Your feedback is important, and we will address these issues promptly to ensure a more comfortable experience for all guests.

4/10 Scarso

jamie

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Dirty,the heated pool wasnt a heated pool hot tub didnt work the staff was rude
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 1 apr 2024
Hi Jamie,This is certainly not the experience we aim to provide our guests, and we deeply regret the inconvenience you faced. Rest assured, we take your feedback seriously and will be addressing these concerns immediately to ensure a more comfortable and enjoyable stay for our future guests.

8/10 Buono

Sarah P.

Mi è piaciuto: Pulizia e personale e servizio
Very nice staff
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 30 mar 2024
Hi Sarah P.,It's wonderful to hear that you had a pleasant experience with our staff. We believe in providing warm and attentive service to all our guests. Thank you for recognizing our team!

10/10 Eccellente

Eric

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Under construction but for the price you cant beat it
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 29 mar 2024
Hi Eric,I appreciate your understanding regarding our ongoing renovations. Despite this, we are pleased to offer exceptional value that exceeds expectations. Thank you for recognizing the affordability and quality we strive to maintain during this transitional period. Your feedback is invaluable to us as we work towards enhancing our facilities for an even better guest experience in the future.

2/10 Terribile

Regina

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hot tub was not functional and gross, elevator kept malfunctioning, someone entered our room at 4am one morning, no vending machines, no ice and check in was horrible.
Soggiorno di 7 notti a marzo 2024
Risposta di Sophia CSR, il giorno 26 mar 2024
Hi Regina,I am truly sorry to hear about the series of inconveniences you faced during your stay. This is certainly not the standard we aim to uphold. Please accept our sincerest apologies. We will address these issues immediately to prevent recurrence. We appreciate your patience and hope to have the opportunity to make it right.

6/10 Soddisfacente

Michael

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 27 mar 2024
Hi Michael,Thank you for your feedback and rating. We are glad to hear that you had a satisfactory experience with us. Please let us know how we can improve to earn a higher rating next time. We look forward to your next visit.

2/10 Terribile

Ashley

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Could not use the pool or the lazy river or hot tub under full remodel 1 st room toilet overflowed tv wouldn’t work ceiling falling in no cover on light fixtures very trashy looking right now not worth what you pay at all
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 26 mar 2024
Hi Ashley,Thank you for bringing these issues to our attention, and we sincerely apologize for the inconveniences you encountered during your stay. We are actively working to address and rectify the concerns you've raised, including improving the overall condition of the facilities and ensuring a more pleasant experience for our guests. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future with an improved experience.

10/10 Eccellente

Dionne, Clarksville

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Sophia CSR, il giorno 26 mar 2024
Hi Dionne,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.

10/10 Eccellente

james

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 23 mar 2024
Hi James,I'm thrilled to hear that you had a great experience with our service and enjoyed your stay. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again.

2/10 Terribile

Angela

Soggiorno di 2 notti a marzo 2024
Risposta di Sophia CSR, il giorno 9 apr 2024
Hi Angela,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

2/10 Terribile

Chris

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Found a bug on the bed, told the front desk where Shana informed me that she would not get the manager and would not tell me his name. Ended up checking out 30 minutes after we arrived.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 19 mar 2024
Hi Chris,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team for prompt action. We desire to serve you better next time.

2/10 Terribile

stacey

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 18 mar 2024
Hi Stacey,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

4/10 Scarso

Lucy

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hallway & room had a musty smell and we killed a roach in our room. My reservation was saved under an incorrect name.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 16 mar 2024
Hi Lucy,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 Terribile

aleta

Soggiorno di 2 notti a marzo 2024
Risposta di Sophia CSR, il giorno 18 mar 2024
Hi Aleta,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

2/10 Terribile

Derek

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property did not have several of the amenities that were listed on the website and the room safety was not safe as the door wouldn't properly lock after we informed the front desk staff. Further inspection of the room and property, prompted me to immediately cancel the reservation and make another one on spot.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 15 mar 2024
Hi Derek,Your feedback is invaluable, and we regret that your expectations were not met. We're actively working on renovations to enhance our facilities, and we're sorry for any disruption this may have caused. Your comfort and satisfaction are our top priorities, and we hope you'll consider giving us another chance to provide you with a much-improved experience in the future.

2/10 Terribile

Rebecca

Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 5 apr 2024
Hi Rebecca,It's disheartening to learn that your experience fell short of expectations. Your feedback is valuable to us, and we would appreciate any specific details about your stay so that we can address and improve upon the areas that didn't meet your expectations.

10/10 Eccellente

jared

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly staff and amazing rooms. the location is one of the best in town.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 7 mar 2024
Hi Jared,We get inspired by the great feedback and comments we receive from the guests like you! Our Team thanks you for your support and are so glad we were able to provide you with such a wonderful experience. We assure you the best of our services at all times.

10/10 Eccellente

monica

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location of this hotel and the rooms are very clean.
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 7 mar 2024
Hi Monica,Many thanks for the stellar review. We are ecstatic to hear that you enjoyed our great location and clean rooms. It was a pleasure to host you, and we look forward to having you back many more times in the future.

10/10 Eccellente

maria

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property has done amazing clean up and I love the new look of the hotel. amazing views as always from this hotel balcony and this time the rooms are very well cleaned. the outdoor pool was open but we did not get a chance to use it
Soggiorno di 1 notte a marzo 2024
Risposta di Sophia CSR, il giorno 7 mar 2024
Hi Maria,It's fantastic to hear you loved the amazing clean-up and the new look of the hotel! We're thrilled you enjoyed the stunning views from the balcony and the well-cleaned rooms. Although you didn't get to use the outdoor pool this time, we hope you'll have the chance to enjoy it on your next visit. Thank you for your kind words and for choosing to stay with us.

2/10 Terribile

Vladimir

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Sophia CSR, il giorno 4 mar 2024
Hi Vladimir,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

4/10 Scarso

Michelle

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Took me TWO HOURS to check in due to a RUDE FRONT DESK CLERK who accused me of lying about booking, was EXTREMELY rude and treated ALL GUESTS badly. I booked this room due to the “indoor HEATED pool and lazy river” which was NOT heated it was ICE COLD, there was NO WIFI even though it also advertised FREE WIFI, there was TWO elevators operational in the whole building. As soon as I walked into my room after FINALLY getting checked in the first thing I saw was a ROACH on the wall. The “Jacuzzi tub” didn’t work so it was basically just a big bath tub but thankfully it was warm because my son had to “swim” in it since the pool was FREEZING. The ONLY good part about this whole trip was the bed being comfy but there were only THREE pillows for TWO guests.
Soggiorno di 2 notti a febbraio 2024
Risposta di Sophia CSR, il giorno 26 feb 2024
Hi Michelle,Thank you for bringing these issues to our attention, and we sincerely apologize for the inconveniences you encountered during your stay. We are actively working to address and rectify the concerns you've raised, including improving the overall condition of the facilities and ensuring a more pleasant experience for our guests. Your feedback is invaluable, and we appreciate your understanding. We hope to have the opportunity to welcome you back in the future with an improved experience.

4/10 Scarso

Jason

Soggiorno di 2 notti a febbraio 2024
Risposta di Sophia CSR, il giorno 20 mar 2024
Hi Jason,I sincerely apologize for any issues you experienced during your stay. We are disappointed that we were not able to meet your expectations. We would appreciate it if you could share with us how we can make your next visit more pleasant. We hope for the opportunity to make things right and regain your trust in our services and hospitality.

2/10 Terribile

Rebecca

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Nothing nothing worked heated pool not heated hot tub not working. Do not recommend this place at all theres a reason it was cheap priced
Soggiorno di 2 notti a febbraio 2024
Risposta di Sophia CSR, il giorno 26 feb 2024
Hi Rebecca,This is certainly not the experience we aim to provide our guests, and we deeply regret the inconvenience you faced. We will speak with our team to ensure that similar incidents are prevented in the future. Our team hopes to have the opportunity to provide you with a better stay.

2/10 Terribile

David

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We did not even end up staying here. We had to get a new room it was so gross. The pool was too cold and nasty
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 26 feb 2024
Hi David,Thank you for sharing your feedback with us. We are sorry to hear that your recent experience did not meet your expectations. We take your comments seriously and will review areas for improvement. Hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.

2/10 Terribile

Hope

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No heated pool, hot tub did not work. Absolutely filthy and terrible service. Immediately checked out after check in no manager was there to assist with service. Very disappointing
Risposta di Sophia CSR, il giorno 26 feb 2024
Hi Hope,We're truly sorry to hear about your disappointing experience. We apologize for not meeting your expectations and for any inconvenience caused. Your feedback is important, and we'll take your comments seriously to make necessary improvements. We hope you'll reconsider and give us another chance in the future.

10/10 Eccellente

Stephanie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The moment you walk in the door, it’s beautiful. The room was perfect. I loved having a balcony. The unfortunate part is, the balconies connect so not really any privacy. Otherwise, I really enjoyed staying here.
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 24 feb 2024
Hi Stephanie,Thank you for your review! We're thrilled you loved our beautiful entrance and perfect room with a balcony. We'll take note of your feedback regarding balcony privacy and strive to enhance your experience next time. Looking forward to welcoming you back soon!

2/10 Terribile

Kim

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place was terrible.
Soggiorno di 3 notti a febbraio 2024
Risposta di Sophia CSR, il giorno 22 feb 2024
Hi Kim,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Terribile

Richard, North Augusta

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We booked this hotel as opposed to others nearby because of the advertised heated pool, hot tub, and game room, but after checking in we learned that none of these were available. I repeatedly asked to speak to management, but no-one ever contacted us. We also saw all these amenities, including a continental breakfast, advertised on front sign, but again this was false advertising since none of these were available, despite claiming that ot was. I asked for a full refund so we could move to another hotel, however, we were told that it was past the refund time and that I would be charged regardless. I am very unhappy and will challenge this with my credit card company, especially since management completely ignored my request to address the issue.
Soggiorno di 2 notti a febbraio 2024
Risposta di Sophia CSR, il giorno 21 feb 2024
Hi Richard,We deeply apologize for the inconvenience and disappointment you experienced during your stay. This falls short of our usual standards, and we understand your frustration. Your feedback will be addressed with our team to ensure immediate improvements and prevent similar issues in the future. We value your business and hope to have the opportunity to make it right in the future.

2/10 Terribile

Wesley, Piketon

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The room was a n average condition The game room closed Indoor pool dirty The outdoor pool locked Bandage in indoor pool Hot tub drained and in need of repair Decided to leave and not check in Lost the money because didn’t take insurance Had stayed a few years ago and it was the old but acceptable. Thus was unacceptable They are now n remodel stage in hallways Very disappointed
Soggiorno di 2 notti a febbraio 2024
Risposta di Sophia CSR, il giorno 20 feb 2024
Hi Wesley,Thank you for bringing these issues to our attention, and we sincerely apologize for the inconveniences you encountered during your stay. We are actively working to address and rectify the concerns you've raised, including improving the overall condition of the facilities and ensuring a more pleasant experience for our guests. We hope to have the opportunity to welcome you back in the future with an improved experience.

2/10 Terribile

Tara

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Sophia CSR, il giorno 21 feb 2024
Hi Tara,Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.