Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 501 su 1006 recensioni" "
10 - Eccellente
501
Valutazione di 8 - Buono. 322 su 1006 recensioni" "
8 - Buono
322
Valutazione di 6 - Soddisfacente. 106 su 1006 recensioni" "
6 - Soddisfacente
106
Valutazione di 4 - Scarso. 40 su 1006 recensioni" "
4 - Scarso
40
Valutazione di 2 - Terribile. 37 su 1006 recensioni" "
2 - Terribile
37
8,6/10
Pulizia
8,8/10
Personale e servizio
7,8/10
Servizi
8,2/10
Condizioni e dotazioni della struttura
8,2/10
Ecosostenibilità
Recensioni
6/10 Soddisfacente
Fredrick
Viaggio di coppia
2 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
We were very unhappy because we had no hot water to
Fredrick
Soggiorno di 4 notti ad aprile 2024
10/10 Eccellente
Charlene
Viaggio con animali domestici, Viaggio di gruppo
1 mag 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Difficult to find. Staff nice and helpful. Room clean and nice.
Charlene
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Management, il giorno 1 mag 2024
Thank you for taking the time to tell us about your stay. We are particularly pleased that you found staff friendly and helpful. It is important to us that our guests enjoy their stay with us. We will be sure to share your message with our staff as they work hard to make each guest feel welcome.The City Pigeon Forge has regulations in place that prevent us from placing any signage at the road to our hotel. But we are always just a phone call away to assist with directions.
4/10 Scarso
thomas
30 apr 2024
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
They were working on the property. There were beds outside our door it was horrible
thomas
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Management, il giorno 30 apr 2024
We're truly sorry to hear about your experience during our recent renovations. Your comfort and peace are paramount to us, and we regret any inconvenience caused by this. Renovations are a part of creating comfortable accommodations for our guest.
10/10 Eccellente
Buddy
28 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Our 5th time here . We love that we can bring our little dog . Also love the hot breakfast , reasonable price , and location. Absolutely coming back ❤️
Buddy
Soggiorno di 3 notti ad aprile 2024
Risposta di Hotel Management, il giorno 29 apr 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
6/10 Soddisfacente
BENJAMIN, Wellsville
Viaggio di gruppo
28 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Needs lots of maintenance done! Everything is falling apart
BENJAMIN
Soggiorno di 3 notti ad aprile 2024
Risposta di Hotel Management, il giorno 29 apr 2024
Thank you for taking the time to let us know about your stay. We are sorry to hear your stay was not satisfactory. We appreciate your feedback.
2/10 Terribile
Michael
21 apr 2024
Non mi è piaciuto: Personale e servizio
Cold shower yesterday morning and very cold shower this morning and my wife wood not take a cold shower today. Saturday went up to have dinner come back and could not find parking and other customers with the same problem arguing and complaining about parking. And nobody at the service desk when this was taking place so I called the 1- 800-8000 number and they also said sorry sir. I will report it but there’s nothing I can do. Service is terrible for my first day at super eight motel
Michael
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Management, il giorno 22 apr 2024
We're sorry to hear about your experience. Your comfort and satisfaction are paramount to us, and it's disheartening to know that we fell short of meeting your expectations during your stay.I assure you that your feedback is invaluable to us, and we take it seriously.
10/10 Eccellente
Jeffery
Viaggio con la famiglia
17 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was my second visit and I will definitely be back!!
Jeffery
Soggiorno di 3 notti ad aprile 2024
Risposta di Hotel Management, il giorno 18 apr 2024
Thank you for taking the time to leave us a review. We are so happy to hear you enjoyed your stay with us. It is important to us that our guests enjoy their stay with us. Thank you, we look forward to seeing you again soon!
10/10 Eccellente
Rachael A
16 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel with clean rooms.
Rachael A
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Management, il giorno 17 apr 2024
Thank you for taking the time to leave us a review. We are so happy to hear you enjoyed your stay with us. It is important to us that our guests enjoy their stay with us. Thank you, we look forward to seeing you again soon!
10/10 Eccellente
Joshua
Viaggio con la famiglia
12 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location easy access to the attractions and fun
Joshua
Soggiorno di 3 notti ad aprile 2024
Risposta di Hotel Management, il giorno 12 apr 2024
Thank you for taking the time to leave us a review. We are so happy to hear you enjoyed your stay with us. It is important to us that our guests enjoy their stay with us. Thank you, we look forward to seeing you again soon!
8/10 Buono
Nathan, Iowa Falls
8 apr 2024
Mi è piaciuto: Pulizia e personale e servizio
The complimentary breakfast was great. Pet friendly and convenient location, hard to find entrance though.
Nathan
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Management, il giorno 11 apr 2024
Thank you for taking the time to leave us a review. We are so happy to hear you enjoyed your stay with us. It is important to us that our guests enjoy their stay with us. Yes, we are a bit hidden. The City Pigeon Forge has regulations in place that prevent us from placing any signage at the road to our hotel. But we are always just a phone call away to assist with directions.Thank you, we look forward to seeing you again soon!
10/10 Eccellente
Denise
Viaggio di coppia
28 mar 2024
Front desk staff very friendly and welcoming
Denise
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Management, il giorno 30 mar 2024
Thank you for taking the time to tell us about your stay. We are particularly pleased that you found staff friendly and welcoming. We will look forward to your next visit to the Smokies and Super 8!
8/10 Buono
Andrea
28 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property was as described I was pleased with my experience
Andrea
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Management, il giorno 28 mar 2024
We would like to thank you for taking the time to tell us about your stay. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.
10/10 Eccellente
Robert
25 mar 2024
Robert
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Management, il giorno 16 apr 2024
Thank you for taking the time to tell us about your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
10/10 Eccellente
Joanie
25 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very hospitable staff, very clean rooms and quiet.
Joanie
Soggiorno di 3 notti a marzo 2024
Risposta di Hotel Management, il giorno 26 mar 2024
Thank you for taking the time to tell us about your stay. We are particularly pleased that you found staff friendly and helpful. It is important to us that our guests enjoy their stay with us. We will be sure to share your message with our staff as they work hard to make each guest feel welcome.
10/10 Eccellente
Linda
22 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was a good place to stay
Linda
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Management, il giorno 23 mar 2024
Thank you for taking the time to leave us a review. We are so happy to hear you enjoyed your stay with us. It is important to us that our guests enjoy their stay with us. Thank you, we look forward to seeing you again soon!
10/10 Eccellente
Eric
22 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My stay was amazing and the staff was overly polite
Eric
Risposta di Hotel Management, il giorno 22 mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
10/10 Eccellente
Marilyn
Viaggio di coppia
21 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
A beautiful property with friendly helpful staff - only issue was “not enough signage” to find the hotel - we were even using a GPS
Marilyn
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Management, il giorno 22 mar 2024
Thank you for taking the time to tell us about your stay. We are particularly pleased that you found staff friendly and helpful. It is important to us that our guests enjoy their stay with us. We will be sure to share your message with our staff as they work hard to make each guest feel welcome.Yes, we are a bit hidden. Pigeon Forge City has regulations in place that prevent us for placing any signage at the road for our hotel. But we are always just a phone call away to assist with directions.
8/10 Buono
Rosa
Viaggio con la famiglia
20 mar 2024
Non mi è piaciuto: Servizi
Very good overall. Definitely a good stay!!
Rosa
Soggiorno di 4 notti a marzo 2024
Risposta di Hotel Management, il giorno 20 mar 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.
10/10 Eccellente
Ramon
Viaggio con famiglia e bambini piccoli
19 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything great- Thank you
Ramon
Soggiorno di 3 notti a marzo 2024
Risposta di Hotel Management, il giorno 20 mar 2024
Thank you for taking the time to leave us a review. We are so happy to hear you enjoyed your stay with us. It is important to us that our guests enjoy their stay with us. Thank you, we look forward to seeing you again soon!
8/10 Buono
Cathleen
17 mar 2024
Mi è piaciuto: Pulizia e personale e servizio
Cathleen
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Management, il giorno 18 mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
10/10 Eccellente
Bryan
Viaggio con la famiglia
15 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Construction next door.
Bryan
Soggiorno di 3 notti a marzo 2024
Risposta di Hotel Management, il giorno 15 mar 2024
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
10/10 Eccellente
Jace
12 mar 2024
Jace
Soggiorno di 3 notti a marzo 2024
Risposta di Hotel Management, il giorno 1 apr 2024
Thank you for taking the time to leave us a review.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
2/10 Terribile
Elizabeth
11 mar 2024
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place was absolutely the worst place I have stayed at in a long time. Mattresses stacked up at the dumpster, rooms dirty and I was skeptical to even sleep in the bed, dogs barking in the next room and noisy. In the parking lot were broke down looking cars and grass loaded with dog poo. It was so hard to find parking and I had to park across the street. Do not stay here if you have other options. I can't believe they charge what they do for such a terrible envirnoment.
Elizabeth
Soggiorno di 3 notti a marzo 2024
Risposta di Hotel Management, il giorno 11 mar 2024
Thank you for taking the time to let us know about your stay. We are sorry to hear your stay was not satisfactory. We responded to your in-house feedback advising to speak with the front desk about any issues you had. We would have been more than happy to refund your second and third nights and helped to find other accommodations if you had decided you did not want to stay with us. Large items that are being replaced as they get worn out has to be pick up by the city on their schedule.
10/10 Eccellente
Christy
Viaggio con la famiglia
10 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was nice. The only thing was that the elevator is a little creepy.
Christy
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Management, il giorno 11 mar 2024
Thank you for taking the time to leave us a review. We are so happy to hear you enjoyed your stay with us. It is important to us that our guests enjoy their stay with us. Thank you, we look forward to seeing you again soon!
10/10 Eccellente
Melissa
Viaggio con la famiglia
4 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The beds and pillows are so comfortable. The room was very clean which I really appreciate. I love that they have an elevator so you don’t have to climb stairs. We didn’t eat the breakfast so I can’t review that. We will definitely stay here again.
Melissa
Soggiorno di 4 notti a febbraio 2024
Risposta di Hotel Management, il giorno 5 mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
6/10 Soddisfacente
Sherrie
Viaggio con famiglia e bambini piccoli
3 mar 2024
Non mi è piaciuto: Pulizia e personale e servizio
Getting accused of smoking in my room when I didnt. Had neighbors that were smoking up in and out of their room beside us. They said they had evidence I smoked in there. They found an joint that hadnt been lit so that evidence doesnt say I smoked in the room. It was rolled not smoked
Sherrie
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Management, il giorno 5 mar 2024
While others may have been smoking out side. The level of smoke smell coming from the room was not sufficient to have just been smoke that was blown into the room. Also the smell coming from the room was not that of cigarettes
8/10 Buono
Timothy
2 mar 2024
Mi è piaciuto: Pulizia e personale e servizio
Timothy
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Management, il giorno 3 mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
10/10 Eccellente
Liliana
26 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good breakfast
Liliana
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Management, il giorno 27 feb 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.
10/10 Eccellente
Lee
Viaggio di gruppo
26 feb 2024
The breakfast was good and we did not want to be disturbed so they did not disturb us
Lee
Soggiorno di 6 notti a febbraio 2024
Risposta di Hotel Management, il giorno 27 feb 2024
Thank you for taking the time to leave us a review. We are so happy to hear you enjoyed your stay with us. It is important to us that our guests enjoy their stay with us. Thank you, we look forward to seeing you again soon!
10/10 Eccellente
Tammy
Viaggio con la famiglia
23 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was affordable and it was quiet and there were plenty of places to choose from to eat that was walking distance and it was a nice place to stay
Tammy
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Management, il giorno 24 feb 2024
Thank you for taking the time to leave us a review. We are so happy to hear you enjoyed your stay with us. It is important to us that our guests enjoy their stay with us. Thank you, we look forward to seeing you again soon!
10/10 Eccellente
josefina
Viaggio di coppia
21 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent
josefina
Soggiorno di 4 notti a febbraio 2024
Risposta di Hotel Management, il giorno 22 feb 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.
10/10 Eccellente
Victoria
Viaggio di gruppo, Viaggio con la famiglia
20 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were absolutely amazing!! Friendly and very helpful with any issues or questions we had.
Victoria
Soggiorno di 3 notti a febbraio 2024
Risposta di Hotel Management, il giorno 22 feb 2024
Thank you for taking the time to tell us about your stay. We are particularly pleased that you found staff friendly and helpful. It is important to us that our guests enjoy their stay with us. We will be sure to share your message with our staff as they work hard to make each guest feel welcome.
10/10 Eccellente
Tashina
Viaggio di coppia
13 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s a very nice motel very quiet the food is hot and good. The rooms was clean and smelt really good. The bed was comfortable. The only thing I had a problem with was the elevator it made a lot of noise and it shook made me think it was getting ready to break down.
Tashina
Soggiorno di 3 notti a febbraio 2024
Risposta di Hotel Management, il giorno 14 feb 2024
Thank you for taking the time to leave us a review. We are so happy to hear you enjoyed your stay with us. It is important to us that our guests enjoy their stay with us. Thank you, we look forward to seeing you again soon!
6/10 Soddisfacente
Brenda
Viaggio con la famiglia
11 feb 2024
Both is us handicapped and can barely walk. Emailed for a first floor room but given a second floor a good distance from elevator.
Park needs to expand greatly-spaces we’re a premium. Only 4 handicapped and a car no handicap plaquard. Told office but they did nothing.
Remote barely changed channel. TV station selection stunk.
Bathroom had no handrail nor did shower. Very concerned about falling.
Breakfast was great. Fresh and hot. Large selection.
Brenda
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Management, il giorno 13 feb 2024
Thank you for taking the time to let us know about your stay. We are sorry to hear your stay was not satisfactory. We take all requests in to consideration when assigning rooms and I am sorry to say that we did not receive any emails or request. I would also like to note that the room you booked was a standard room and not a handicap accessible room.In regards to the tv channels we provide the standard tv package that you would find in any hotel and we will certainly look in to the issue you had with the remote. I am glad that you enjoyed breakfast and that we were able to provide items to your liking.
10/10 Eccellente
Viaggiatore verificato
Viaggio con la famiglia
2 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Viaggiatore verificato
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management, il giorno 2 feb 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.
6/10 Soddisfacente
Joseph
29 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Birthday trip
We arrived on Thursday night. Everything was quiet. The bed was suppose to be memory foam. It was uncomfortable. Friday night was not to bad. Doors were slammed! People running in and out. Saturday was the same. Who ever parked next to us, dented by back passenger door.
The staff was nice and helpful! The room was clean.
Joseph
Soggiorno di 4 notti a gennaio 2024
Risposta di Hotel Management, il giorno 30 gen 2024
Thank you for taking the time to tell us about your stay. Your feedback is very important to us, and I am saddened to hear that our other guests were not being considerate to others. We do have someone at the front desk 24 hours a day and wish we had known about this during your stay. We would have been happy to try and have the issue resolved. We are particularly pleased that you found staff friendly and helpful. It is important to us that our guests enjoy their stay with us. We will be sure to share your message with our staff as they work hard to make each guest feel welcome.
10/10 Eccellente
Robert
Viaggio con la famiglia
29 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very helpful.
Robert
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management, il giorno 13 feb 2024
Thank you for taking the time to tell us about your stay. We are particularly pleased that you found staff friendly and helpful. It is important to us that our guests enjoy their stay with us. We will be sure to share your message with our staff as they work hard to make each guest feel welcome.
10/10 Eccellente
Dorothy
Viaggio con animali domestici, Viaggio di gruppo, Viaggio di coppia, Viaggio di lavoro
24 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love its pet friendly!! Nice walk area. Awesome big breakfast 😋. Coffeeand tea through the night. I could go on but hope you get the picture.
Dorothy
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Management, il giorno 25 gen 2024
Thank you for taking the time to leave us a review regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
10/10 Eccellente
Paul
21 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Clean and friendly
Hotel staff is friendly and check in was quick. Bed was comfortable. Bathroom was clean and the water pressure was great. The room we were in must have been behind the water heaters or some kind of maintenance room because I could hear something running off and on during the night. Wasn’t too disruptive.
Paul
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Management, il giorno 23 gen 2024
Thank you for taking the time to tell us about your stay. We are particularly pleased that you found staff friendly and helpful. It is important to us that our guests enjoy their stay with us. We will be sure to share your message with our staff as they work hard to make each guest feel welcome.
2/10 Terribile
Cathy
Viaggio di lavoro
21 gen 2024
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Sketchy
Heater took10 hr to actually warm up the room , front desk staff very rude. And very sketchy having to have a $100 deposit for room, with signs in room , this item cost $ that item$ very sketchy! Other reviews said they did not get their money back,
Cathy
Soggiorno di 3 notti a gennaio 2024
Risposta di Hotel Management, il giorno 23 gen 2024
Thank you for taking the time to tell us about your stay. We do have someone at the front desk 24 hours a day and had we been made aware of this during your stay. We would have been happy to fix it, or if possible found you a new room right away. It is important to us that each guest is as comfortable as possible. In regards to the security deposit, which is well documented on the website and of which you were advised upon check-in, this is now becoming a standard practice. The signs in the room are to make guests aware that if they were to remove any of those items then that is what they would be charged to have the item replaced. If you check those reviews we are sure you will find that they were submitted 24-48hrs after they had left and had not allowed for the recommended time period of 5-7 business days as for most financial institutions
8/10 Buono
Kimberly, Camp Hill
Viaggio con la famiglia
21 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Was a good place to stay. My only complaint was the water wasn’t as hot as it should have been in the shower.
Kimberly
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Management, il giorno 21 gen 2024
Thank you for taking the time to tell us about your stay. We are sorry to hear it was not fully satisfactory. We do have someone at the front desk 24 hours a day and wish we had known about this during your stay. We would have been happy to fix it, or if possible found you a new room right away. It is important to us that each guest is as comfortable as possible.
10/10 Eccellente
Christopher
18 gen 2024
Christopher
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Management, il giorno 21 gen 2024
Thank you for taking the time to leave us a review. We are so happy to hear you enjoyed your stay with us. It is important to us that our guests enjoy their stay with us. Thank you, we look forward to seeing you again soon!
8/10 Buono
Patti
18 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Patti
Risposta di Hotel Management, il giorno 19 gen 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.
4/10 Scarso
Krista
Viaggio di coppia
15 gen 2024
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The outside fire pit was not on and they would not turn it on
Krista
Soggiorno di 3 notti a gennaio 2024
Risposta di Hotel Management, il giorno 15 gen 2024
Thank you for taking the time to let us know about your stay. We are sorry to hear your stay was not satisfactory. Thank you for bringing this to our attention, we will look into it. It is also readily available to you as well that you are able to go ahead and turn in on. We do hope to see you again in the future, as we want each guest to have the best experience possible.
10/10 Eccellente
Carlos
Viaggio con la famiglia
15 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel.
Carlos
Soggiorno di 3 notti a gennaio 2024
Risposta di Hotel Management, il giorno 15 gen 2024
Thank you for taking the time to leave us a review. We are so happy to hear you enjoyed your stay with us. It is important to us that our guests enjoy their stay with us. Thank you, we look forward to seeing you again soon!
10/10 Eccellente
James
15 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent stay. Everything went great. Quick easy check in and check out. Very clean room.
James
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management, il giorno 15 gen 2024
Thank you for taking the time to leave us a review. We are so happy to hear you enjoyed your stay with us. It is important to us that our guests enjoy their stay with us. Thank you, we look forward to seeing you again soon!
10/10 Eccellente
David
14 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay with pet
Very nice place, had a 2 day stay on way home. I gave a 4 on comfort to be fair and honest to others. It was very noisy when someone in other rooms flushed. You only need to close door when not using toilet yourself and it is a lot quieter when other guest flush. Breakfast was very nice, scrambled eggs, sausage & gravy, cook own waffles, instant grits, muffins etc. Very much better than typical continental breakfasts.
David
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Management, il giorno 15 gen 2024
We would like to thank you for taking the time to tell us about your stay. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.
10/10 Eccellente
Sherry
Viaggio con animali domestici, Viaggio di coppia
13 gen 2024
The room was dark even with all the lights on. The breakfast wasn’t all that good. Coffee was cold
Sherry
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Management, il giorno 13 gen 2024
Thank you for taking the time to tell us about your stay. We are sorry to hear it was not fully satisfactory. We do have someone at the front desk 24 hours a day and wish we had known about this during your stay. We would have been happy to fix it, or if possible found you a new room right away. It is important to us that each guest is as comfortable as possible.
4/10 Scarso
Jinjianghao
Viaggio di gruppo
13 gen 2024
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Jinjianghao
Risposta di Hotel Management, il giorno 13 gen 2024
Thank you for taking the time to tell us about your stay. We are sorry to hear it was not fully satisfactory. We do have someone at the front desk 24 hours a day and wish we had known about any issues you may have had during your stay. We would have been happy to fix it, or if possible found you a new room right away. It is important to us that each guest is as comfortable as possible.
10/10 Eccellente
Johnny De
12 gen 2024
Johnny De
Soggiorno di 3 notti a gennaio 2024
Risposta di Hotel Management, il giorno 2 feb 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.