Vacanze Pinar Quemado

The hotel is very nasty, people treat you bad, and they sell something that they won’t provide to make you take a membership in order to be comfortable with the bare minimum, the food it’s terrible and don’t represent Dominican culture. Juices are not natural and they open the door to us, before the time of checkout

The Staff were rude and disrespectful. We tried to explain the situation amicably but they did not try to compromise or make us their customer feel welcome. We booked a 1000 sq ft room with 2 available beds shown in pictures but instead were given a room less than half the size. Obviously we weren’t happy but instead of trying to solve they escalated the situation by telling us they could not do anything to accommodate the reservation seeing as though the room they gave us only had one bed. Also let me mention the room door was already cracked when we got the room which even the bellboy thought was unusual so now safety comes to mind. We asked the check in staff could they switch our room they immediately denied the request and said we need to contact Expedia. Which we did and ultimately they switched the rooms but ensured our stay was terrible by constantly creating a rift on what we could and could not do on the resort grounds was never really explained to us clearly. But anyway upon checkout the staff ONCE AGAIN created a stir with us saying we didn’t return the towel card which would be an additional charge. I lost it because not only did we not go to the pool because it was raining most of the day but we also had friends at a nearby villa who we planned the trip with that had their own private pool which is where we spent most of our time lounging poolside when we did get a chance to go. Terrible customer service will never stay here again! Do Not Stay Here!!!!!!!!!!!!!!

Tutto ok a parte pochi dettagli Come pochi posti alla spiaggia V. I. P. E servizio camera non hanno rinornito il frizer delle bibite ma. Poi risolto tutto ok eccellente lo consiglio

Destacar la atención de jhoangel el mejor de la recepción del hotel muy servicial siempre pendiente de todo, cualquier consulta te la responde rápido muchas gracias por la atención