Dear Kevin, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our hotel. My apologies regarding the issues with the television; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Sincerely, Catherine Northam, GM

Hello,We apologize for the wait you encountered during your check in. This is not characteristic of the service we intend to provide our valued guest. We are currently undergoing a remodel and will ensure that we are planning ahead appropriately to prevent any delays with the check-in experience going forward. We appreciate you bringing this to our attention! It is our hopes if your travels bring you back to the Pinehurst area that you will allow this property the opportunity to regain your trust in our abilities to serve you, our guest to the standards you deserve.Thank you:)

Dear Daniel L., Thank you for sharing your feedback. I appreciate your honest comment regarding how our renovation affected your experience; please forgive us. My apologies for any frustration experienced on this special occasion. Please return to see our completed results. Best, Catherine Northam, GM

Thank you so much for the feedback. Our renovation team has taken this into consideration and will be ensuring we are a bit easier to find. Our Refresh will take place April 7-June 1.We hope to have you stay again soon!

Thank you so much for taking the time and giving us feedback, hope to see you again soon

Thank you for taking the time and giving us feedback

Thank you so much for taking the time and giving us feedback, hope to see you again soon.

Dear Rita, We enjoyed hosting you! Thank you for choosing Springhill Suites By Marriott Pinehurst Southern Pines and letting us know how much you liked your time with us. We hope to welcome you back soon. Best, Catherine Northam, GM

Thank you so much for giving us feedback, we greatly appreciate it.

Thank you for taking the time and giving us feedback, hope to see you again soon.

Dear vicente, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Catherine Northam, GM

Thank you very much for taking the time and giving us feedback. We hope to see you again soon.

Thank you so much for taking the time and giving us feedback, we hope to see you again soon.

Dear Michael, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Catherine Northam, GM

Thank you very much for taking the time and giving us feedback, hope to see you again soon.

Thank you for taking the time and giving us feedback, hope to see you again soon

Dear Jon,I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression. I apologize for our shortcomings and hope that we have the chance to redeem ourselves to you on a future visit. Thank you for staying with us.Sincerely,Catherine NorthamGeneral Manager

Thank you so much for taking the time and giving us feedback, hope to see you again soon.

Thank you very much for taking the time and giving us feedback. Hope to see you again soon.

Thank you for taking the time and giving us feedback, hope to see you again soon

Thank you so much for taking the time and giving us feedback, we hope to see you again soon.

Dear Taylor,Clean. Quiet. Friendly. If our guests used only three words to describe our hotel, it would be fantastic to hear these were the words chosen. Thank you for your business and for sharing this great review. We look forward to being your hotel of choice anytime you return to the area.Best,Catherine NorthamGeneral Manager

Thank you so much for taking the time and giving us feedback, hope to see you again soon.

Dear Jeffrey, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. We appreciate your patronage and hope to impress you on a return visit. Sincerely, Catherine Northam General Manager

Thank you for taking the time to share your feedback. We will take a look further into our breakfast options to continue to try to enhance our guest experience while enjoying this feature of the stay. We hope to have you stay again soon!

Dear william, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Catherine Northam General Manager

Dear Jeanette, We build our brand on great service and experiences, as well as the hope that our guests will tell others about their excellent stay. Thank you so much for sharing this great review with other travelers to help get the word out that our SpringHill Suites is comfortable and worthy of a visit. Please come see us again soon. Best, Catherine Northam General Manager

Thank you for taking the time to complete the survey.We are happy you enjoyed your stay:)

Dear Patty,While I am glad that your stay was okay overall, I regret that we didn't provide a WOW experience. Our goal is to exceed our guests' expectations, and I am sorry we fell short. Thank you for sharing your detailed review. We thrive on feedback and count on our guests to help us focus our efforts on areas that need improvement. We hope to see you back for an even better stay in the future.Sincerely,Catherine NorthamGeneral Manager

Thank you so much for taking the time to complete the survey! Hope to have you stay again soon.

Dear Renee,Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. We hope to have the opportunity to welcome you again for a more favorable experience. Sincerely,Catherine NorthamGeneral Manager

Thank you so much for rating your stay! Come see us again soon!

Dear Donald,It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us.Sincerely,Catherine NorthamGeneral Manager

Thank you so much for taking the time and giving us feedback, hope to see you again soon.

Thank you very much for taking the time and giving us feedback on your stay. Hope to see you again soon.

Thanks so much for your feedback! We will share this with our team to celebrate the great service delivered during your stay:)

Dear Camilla, We strive for our guests to be comfortable here so it is wonderful to hear that we accomplished that goal during your visit. Thank you for your business and your kind review. We look forward to hosting you again someday. Best, Catherine Northam General Manager

Dear Tabatha, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Catherine Northam General Manager

Thank you so much, for taking the time and sharing.

Dear Virginia, First and foremost, thank you for your kind comments regarding our front desk team and the exceptional job they do for our guests. I am thrilled to hear our customer service helped make your stay easier and that you plan on returning because of it. The best compliment to a hotel is a return stay! We appreciate your loyalty and look forward to seeing you again soon. Best, Catherine Northam General Manager

Thank you for taking the time and giving us feedback, we greatly appreciate it. Hope to see you again soon.

Thank you so much for giving us feedback, we will share this with our staff. Hope to see you again soon.

Thank you so much for choosing to stay with us here at the SHS Pinehurst! We appreciate you taking the time to complete the guest satisfaction survey. We will share your feedback with our staff to celebrate the service delivered during your stay.Thank you!

Thank you so much for taking the time and giving us feedback, hope to see you again soon.

Dear Lisa,We are so glad that you enjoyed your visit. Thank you for choosing us, and please visit us again.Best,Catherine NorthamGeneral Manager

Thank you for giving us feedback. Hope to see you again soon.

Dear ELIZABETH, Thank you so much for taking the time to share your review. We strive to leave all our guests with a positive impression through exceptional service; I apologize we let you down. Your feedback is important to us as it demonstrates how a simple miscommunication can tarnish a guest’s opinion of our hotel. I will share your reflections with our team, and we hope you will consider a return trip in the future. Sincerely, Catherine Northam General Manager

Dear Duane, We appreciate your business and the fact that you took the time to write a review. I apologize that your experience was negatively affected by some things that we could have done better and some things that were completely out of our control. Even though we thoroughly prepare to deliver a great stay to every guest, sometimes it just doesn't go the way we planned. We hope to have the opportunity to redeem ourselves to you on a future visit. Sincerely, Catherine Northam General Manager

Dear Crystal, Providing you with exceptional accommodations was our pleasure! Thank you for choosing Springhill Suites By Marriott Pinehurst - Southern Pines and taking the time to share this excellent review. We hope to see you back soon. Best, Catherine Northam General Manager

Dear Mack, Thank you for your patronage. We are so happy to know you enjoyed your stay and our convenient location. Please visit again soon. Best, Catherine Northam General Manager