Casa Arrecife - Two Bedroom Suite, Balcony, Ocean Front | Terrazza/patio
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Recensioni per Mareazul Beach Front Resort Playa del Carmen

4 out of 5
Mareazul Beach Front Resort Playa del Carmen
Carretera Federal Puerto Juarez, Km 294 - 700, Playa del Carmen, QROO

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 266 su 548 recensioni" "
Valutazione di 8 - Buono. 157 su 548 recensioni" "
Valutazione di 6 - Soddisfacente. 73 su 548 recensioni" "
Valutazione di 4 - Scarso. 18 su 548 recensioni" "
Valutazione di 2 - Terribile. 34 su 548 recensioni" "

8,6/10

Pulizia

7,8/10

Personale e servizio

8,0/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

Recensioni

10/10 Eccellente

Antonia, Italia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Peccato per le alghe, ma la colpa certo non è della struttura.
Soggiorno di 8 notti ad agosto 2018

10/10 Eccellente

Lio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fantastico appartamento

8/10 Buono

Luke

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
This was a great stay, amazing pool and easy beach access. Little bit strange when they needed to come in to photograph parts of the condo because it was in process of being sold but overall a great experience and wouldn't hesitate to stay here again. Would suggest they make it clear that you should enter at Corosol sign, we used apple maps with the address on Expedia which led us through not the greatest area but again really nice stay overall if you aren't needing the all inclusive experience
Soggiorno di 5 notti a giugno 2023
Risposta di Mareazul Staff, il giorno 26 giu 2023
Thank you for your review, we hope to see you again soon!!!

8/10 Buono

Rosalia

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Es un lugar muy ameno y seguro, totalmente familiar. Lastima que solo había un restaurante abierto pero todo estuvo muy bien. Definitivamente me hospedaría nuevamente ahí
Soggiorno di 8 notti a maggio 2023
Risposta di Mareazul Staff, il giorno 29 mag 2023
Agradecemos sus comentarios y esperamos verlos pronto nuevamente!!!

10/10 Eccellente

Thomas

Soggiorno di 6 notti ad aprile 2023
Risposta di Mareazul Staff, il giorno 8 mag 2023
Thank you!!!

10/10 Eccellente

YOLANDA DE LA O

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Todo muy cómodo, el lugar es muy bonito, sus albercas, la playa, el servicio de meseros y seguridad muy atentos
Soggiorno di 4 notti ad aprile 2023
Risposta di Mareazul Staff, il giorno 12 apr 2023
Buenos días, Agradecemos sus buenos comentarios y esperamos verlos pronto nuevamente!!!

8/10 Buono

Peter

Soggiorno di 6 notti ad aprile 2023
Risposta di Mareazul Staff, il giorno 2 mag 2023
Thank you!!!

2/10 Terribile

Octavian

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Looking back at our latest experience of Mareazul, what we enjoyed most of this stay was LEAVING! We booked 9 nights, which turned out to be 9 miserable nights. The condition of the unit you get is pretty much like rolling a dice. We’ve stayed here prior, therefore can speak from experience. We booked a two bedroom swim out, which I’d actually s more expensive unit, your own pool and all right there on your private patio. The unit was so poorly equipped and down right disgusting from the blood on my pillow which took getting to a manager after communication with the rudest staff via what’s app, and 3 days to get it replaced. The kitchen utensils were down right disgusting. The TV’s were tiny. There was mold growing in the bathrooms. Honestly. I wish I had my nine nights back!!!!! The manager sent replacement pillows. And some lounge chairs for our private pool since there were none. The onsite restaurants have gone downhill, the food isn’t as good as it used to be. The wait staff has a horrible attitude. We have so many better places that we could have booked!! My advice, book elsewhere. Mareazul, you’ve gone downhill majorily, there are so many options in this area, where honestly, we didn’t just feel ripped off, but violated of our time, we hated walking into this unit each and every day. If your owner doesn’t want to invest into his condo, you will get bad reviews. You have control over this. You did the bare minimum. I hope that others find better! Cheers.
Soggiorno di 9 notti a marzo 2023
Risposta di Mareazul Staff, il giorno 14 apr 2023
Good morning Mr. Vasilescu, we are very sorry that your experience has not been what you expected, we tried to solve all the problems that you reported, unfortunately we were completely full and we could not change your unit, since you are a recurring client we can give a discount on your next stay and give you a free upgrade as compensation.

10/10 Eccellente

Omar

Soggiorno di 7 notti a marzo 2023
Risposta di Mareazul Staff, il giorno 5 apr 2023
Thank you!!!

10/10 Eccellente

yuliet

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2023
Risposta di Mareazul Staff, il giorno 25 mar 2023
Thank you!!!

4/10 Scarso

Jorge Adrian Gonzalez

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Ants, super hard beds, didn't have hot water until the next day at noon when maintenance finally showed up, can't walk the property at night because the lights are all pointed right at your face, the building access code we were given didn't work until the next day when maintenance reset it. The condo was pretty nice and modern though. The AC works great, the restaurants on site are decent, and it's a short distance from Quinta avenida. But we won't stay here again. Resorts are just a better option
Soggiorno di 4 notti a marzo 2023
Risposta di Mareazul Staff, il giorno 16 mar 2023
Good morning, we are sorry that your stay was not 100% to your liking, we will try to improve all the negative points mentioned.

10/10 Eccellente

Natalia

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Modern, spacious, clean apartment. Enough space for a big family. Facilities at the complex also very clean and accessible including pool and access to beach. Only problem is the smallest room has two queen sized beds squeezed in, and it felt really crowded.
Soggiorno di 8 notti a marzo 2023
Risposta di Mareazul Staff, il giorno 14 mar 2023
Thank you for your positive comments, we will try to improve the negative ones and we hope to see you again soon!

8/10 Buono

Michael

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
It is an amazing location on the waterfont beach. North Playa, so not in the hustle n bustle of the heart of Playa. There is some distance, so taxis or a rental would help...plus the property is enormous. The pool is at the center of the property and is beautiful, as are the entire grounds. Beach access as well as chairs, loungers, and umbrellas are available. The powder soft white sand just there dances nicely off the turquoise, translucent water. The Apt was 1900 sq/ft, and is spaced well. Large rooms: 1 with 2 queens, 1 with a king. The master bath was nice, though smelled a bit upon arrival. The place looked mostly clean. Plenty of ammenties(AC, WiFi, 2 TVs). Outside back deck was NICE. Large marble patio that turns into a larye wooden deck and a "pool". It is literally for your feet/legs. Standing, the water came up to the top of my calf,(I'm 5'9"). The hammock was a really cool way to relax. There was a jetted tub, but it had residue and junk in it. So we weren't able to use it. The outside needs some touch up: paint(some on the ceiling was peeling off) and deep cleaning but overall was a really great way to undwind. So overall, we really enjoyed our stay. We would stay again, possibly in the future.
Soggiorno di 5 notti a febbraio 2023
Risposta di Mareazul Staff, il giorno 2 mar 2023
Thank you for your comments, we will work on the negative points, we hope to see you again soon!!!

10/10 Eccellente

Eric Robert

Soggiorno di 9 notti a gennaio 2023
Risposta di Mareazul Staff, il giorno 6 mar 2023
Thank you!!!

8/10 Buono

ARTURO

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Buena opción para un condominio
La estancia fue buena , ya que cumplió nuestras expectativas, lo que si pudieran mejorar es el jacuzzi ya que no servía adecuadamente … el precio con lo que uno recibe esta bien … y esta solo 8 minutos de la quinta avenida de Playa del Carmen
Soggiorno di 3 notti a gennaio 2023
Risposta di Mareazul Staff, il giorno 30 gen 2023
Buenas tardes, Agradecemos sus comentarios, pondremos atención en sus solicitudes. esperamos verlos pronto nuevamente!!!

8/10 Buono

PABLO, Hollywood

Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia
Soggiorno di 7 notti a gennaio 2023

10/10 Eccellente

Guadalupe

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Loved the place very spacious lovely view very clean
Risposta di Mareazul Staff, il giorno 5 gen 2023
We really appreciate your comments and hope to see you again soon!

10/10 Eccellente

Tedd

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This property is strategically located where guest can aptly appreciate the beach, ocean and the cities around it. We wouldn’t go anywhere else when visiting Playa.
Risposta di Thanks for your comments, il giorno 31 dic 2022
thank you soo much, for your comments, we hope too see you again in Mareazul Resort

10/10 Eccellente

Leslie

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
My husband and I travel to Mexico several times a year. Mareazul is by far one of the best accommodation experiences we have had. I am not sure why there were poor reviews about communication. We got timely and good responses every time we contacted the front desk or the management company. It is important to download and to check that your information is correct in Whatsapp. Believe me everyone from tour companies to hotels use this app to text in the region so it is worth your while to become familiar before you go. The condo was stunning and the beach unbelievable. If you are looking for a party atmosphere, this is not your joint. It is beautiful, quiet and relaxing. The pool is huge and it never felt crowded. There are two restaurants on the property with overlapping service and both are very good and the service is amazing. We work out and the gym was well appointed. You must message on Whatsapp to make an appointment as they manage the number of people in the facility. Overall, I loved Mareazul and will be back soon.
Risposta di Mareazul Staff, il giorno 8 dic 2022
We are very grateful for your review and we hope to see you again soon!!!

10/10 Eccellente

Pattarin

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 3 notti a novembre 2022
Risposta di Thanks for your comments, il giorno 1 dic 2022
Thank you for your rating and comments, we hope to receive you soon in Mareazul

10/10 Eccellente

Arturo

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Family Vacation
We loved the room and complex. Definitely, we will stay again. Front desk and every employee was very friendly. The beach is pretty close. Great swimming pool. I just have a concern, the room had a mold kind of smell. Other than that, it is a nice complex. I would recomend it.
Beach by the complex
Swimming pool
Soggiorno di 6 notti a novembre 2022
Risposta di Thanks for your comments, il giorno 27 nov 2022
Thank you very much for your comments, we hope to receive you again at Mareazul

2/10 Terribile

Danny

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
EMPESABAN A LAS 730 AM A MARTILLAR Y CON HERRAMIENTAS MUY RUIDOSAS UN TOTAL DESASTRE PARA DESCANSAR MALISIMO
Soggiorno di 7 notti a novembre 2022
Risposta di Mareazul Staff, il giorno 16 nov 2022
Buenos días, de antemano le ofrecemos una disculpa por la mala experiencia que tuvo, desafortunadamente los trabajos fueron realizados por propietarios de los departamentos y esto es totalmente ajeno a nuestra administración, le ofrecimos un cambio de unidad el cual no fue aceptado, lo que podemos ofrecer nuevamente es un descuento en su próxima estancia si nos da la oportunidad de visitarnos a futuro.

10/10 Eccellente

Johann

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Property was very clean and well kept. Resort was a lot better than expected.
Soggiorno di 6 notti a ottobre 2022
Risposta di Mareazul Staff, il giorno 26 ott 2022
We greatly appreciate your comments and hope to see you again soon!

10/10 Eccellente

Julian

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Es una excelente propiedad para la familia es un lugar muy apropiado para pasar unas excelentes vacaciones familiares.
Soggiorno di 4 notti a ottobre 2022
Risposta di gracias por sus comentarios , il giorno 15 ott 2022
Muchas gracias por tomarse el tiempo de dejarnos sus comentarios y opiniones, para nosotros es un placer que hayan disfrutado sus vacaciones, esperamos verlos nuevamente en Mareazul

10/10 Eccellente

Mario E

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Great stay
The place was pretty clean and neat, you have basic kitchen utensils if you want to cook but in overall the place was great, we like the location of the room and it was just a few steps away form the pools, also there is a small pool as a backyard that connects to the gardens
Soggiorno di 3 notti a luglio 2022
Risposta di gracias, il giorno 8 ott 2022
gracias por tomarse el tiempo de dejar sus comentarios, esperamos verlos pronto en mareazul

10/10 Eccellente

Osmary

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Excellent service. People was amazing
Soggiorno di 5 notti a settembre 2022
Risposta di Mareazul Staff, il giorno 3 ott 2022
We appreciate your comments and hope to see you again soon!!!

10/10 Eccellente

andrew

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The place was fenomenal, a Luxury Condo right on the beach, with the Best pool I’ve seen in my life, where the pool ends, there is the beach, Restaurant and Bar in premises, they’ll delivery to wherever you’re in the property. I’ll definitely come back.
Soggiorno di 4 notti a settembre 2022
Risposta di Mareazul Staff, il giorno 29 set 2022
We greatly appreciate your comments and hope to see you again soon!

10/10 Eccellente

Priscilla Carmen Mendez

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 3 notti a settembre 2022

10/10 Eccellente

Angela

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Quiet family vacation spot
We spent a wee at this property and over all is was very nice ! We had a condo with swim out pool and garden view which was what we booked
Soggiorno di 7 notti ad agosto 2022
Risposta di Valeria Romo Mareazul Staff, il giorno 20 ago 2022
thank you very much for your comments, we hope to receive you again in mareazul

10/10 Eccellente

Carla

Soggiorno di 5 notti ad agosto 2022

6/10 Soddisfacente

George Khalil

Soggiorno di 5 notti ad agosto 2022

8/10 Buono

Ruth

Soggiorno di 6 notti a giugno 2022

6/10 Soddisfacente

Angie

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The property itself is nice. There is a continuous pool and plenty of space. The grounds are nicely kept and if you are looking for a serene location, this is your spot. However, I spent the entire week frustrated with the lack of communication options. There is no telephone in the apartment. The only method of communication is WhatsApp (make sure to download before your trip). The reception desk is unresponsive at best and they sign off at 6pm local time. The primary approach seems to be pass-the-buck. Every time I reached out for assistance, the reception desk said they contacted the maintenance team. However, when I had to keep calling for an update, and when I finally got help, the maintenance crew said they were never contacted, or they were contacted and provided a different apartment number. Pretty much every single appliance in the apartment was broken, locked or needed to be reset: microwave, coffee pot (even the replacement was broken), washing machine, personal safe (wouldn't lock). I called early one more morning for instructions on working the cooktop and no one ever came. Luckily I found my way around the icons by searching the internet. When someone finally did come it was 4pm and they came about another issue that was reported the day prior. Honestly, even though the location is nice, I think you can probably find a better option elsewhere in this region.
Soggiorno di 6 notti a luglio 2022
Risposta di Mareazul Staff, il giorno 3 ago 2022
Good afternoon, We are sorry that your stay was not entirely pleasant due to the lack of communication, but this was due to the fact that the number you left through Expedia was not correct and we could not contact you, we appreciate your comments to improve them and we hope you can give us another opportunity to change your mind on your next stay!!!

10/10 Eccellente

Pilar

Soggiorno di 3 notti a luglio 2022
Risposta di Mareazul Staff, il giorno 28 lug 2022
Thank you for your review!

6/10 Soddisfacente

Julie

Viaggio con famiglia e bambini piccoli
I stayed in 302 N. when we came in a room smelled strongly like mold we were not even able to breathe we had to turn off the air conditioner because we think it was coming from there all our stuff stinks like mold. Overall everything was nice beautiful just that smell
Soggiorno di 6 notti a luglio 2022
Risposta di Mareazul Staff, il giorno 14 lug 2022
Good morning, We are sorry that you had such a bad experience, we will do what is necessary to improve the points mentioned, we hope to see you again soon!!!

10/10 Eccellente

Carlos

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Everything was nice just the checking in part was a little stressful since we had to wait for the door code and everything. Also if you go around July there will be a lot of sea weed. But other than that we enjoyed our stay
Soggiorno di 6 notti a luglio 2022
Risposta di Mareazul Staff, il giorno 14 lug 2022
Good afternoon, an apology for the inconvenience you had when you arrived at the property, we will improve on that issue so that it does not happen again, we hope to see you again soon!

10/10 Eccellente

Guillermo Flores

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Muy bonito el lugar y muy limpio y seguro
Soggiorno di 5 notti a luglio 2022
Risposta di Mareazul Staff, il giorno 14 lug 2022
Buenas tardes, Agradecemos sus comentarios y esperamos verlos pronto nuevamente!!!

6/10 Soddisfacente

dennis

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Playa de Carmen
Arrived late due to airline (night time) and code at door didn't work so it took us one hour to get in!
Soggiorno di 3 notti a giugno 2022
Risposta di Mareazul Staff, il giorno 6 lug 2022
Good afternoon, we are very sorry for the mishap you had upon your arrival, we are going to improve in that sense to be able to continue counting on your preference!!!

10/10 Eccellente

Martin

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Family Vacations
it was amazing
Soggiorno di 6 notti a giugno 2022
Risposta di Mareazul Staff, il giorno 7 lug 2022
We appreciate your valuable comments and hope to see you again soon!!!

10/10 Eccellente

Martín Antonio Vizcarra

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 4 notti a giugno 2022

8/10 Buono

kisha

Soggiorno di 4 notti a giugno 2022

10/10 Eccellente

BIANCA

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Encantados con la propiedad ya que cuenta con amenidades dentro como restaurantes, spa, gym, área súper bonita de albercas, a orilla de la pkaya, el condominio muy amplio y completo, me encanto la terraza con vista a la playa pero la hamaca fue lo mejor para ver el sunset. Volveremos pronto cfdD🙏
Soggiorno di 7 notti a giugno 2022
Risposta di Mareazul Staff, il giorno 24 giu 2022
Agradecemos mucho sus comentarios positivos y esperamos verlos pronto nuevamente!!!

8/10 Buono

GABRIEL CRUZ

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Sobre todo. Las claves de acceso, se dificultó para accesar al departamento, tambien nos quedamos 1 noche sin clima y no te notifican de ahi todo muy bien...gracias
Soggiorno di 6 notti a giugno 2022
Risposta di Mareazul Staff, il giorno 20 giu 2022
Buenos días, Una disculpa por los inconvenientes, agradecemos su retroalimentación para poder mejorar en los puntos mencionados, esperamos verlos pronto nuevamente!!!

10/10 Eccellente

Osmary

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It was amazing. The staff super friendly and helpful. Restaurants were super delicious, facility’s clean. Definitely going back and staying there again.
Soggiorno di 3 notti a giugno 2022
Risposta di Mareazul Staff, il giorno 17 giu 2022
Good morning, we greatly appreciate your positive comments and hope to see you again soon!!!

10/10 Eccellente

Brenda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Apartment was very nice and clean, was as listed. Felt safe all the time, security 24 hrs patrolling property, there is also two security gates points to go through to get into property. Restaurant at property had great food and service!
Soggiorno di 4 notti a giugno 2022
Risposta di Mareazul Staff, il giorno 20 giu 2022
We greatly appreciate your feedback and hope to see you again soon!!!

10/10 Eccellente

JAVIER SANDOVAL

Soggiorno di 3 notti a giugno 2022

6/10 Soddisfacente

Kristal

Mi è piaciuto: Pulizia
Soggiorno di 4 notti a maggio 2022

10/10 Eccellente

Maria

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 5 notti a maggio 2022
Risposta di Mareazul Staff, il giorno 24 mag 2022
Thank you!!!

2/10 Terribile

James

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Upon landing, received an email saying our 3 bedroom was not available and now a 2 bedroom, someone now had to sleep on the couch. Still had to pay for 3 bedroom. Get to room, it is not done being built. Dishwasher not mounted to cabinet, not proper cookware, pool not filled. First morning cockroach in bathroom, toilet wouldn't fill (I fixed that) ants infesting couch one of my kids was sleeping on. Need to leave room for 3 hours for fumigation, which didn't work, roaches next day too. Construction all around in every other unit. Noise of tile saws and metal banging all day long. 2nd toilet clogged and no plunger in room. Called front desk, was told someone would come by. Next day still no plunger or working toilet, called front desk again and hung up on. Went to front desk to ask for plunger and told to call reservations, they have no plungers (while smiling the whole time) Went to bathroom by front desk and found a plunger in there. Fixed 2nd toilet myself. Leave for home, as soon as we land, I get a death threat via text. Wife gets email with death threat. Multiple death threat emails come in, with some Spanish language, we don't know anyone in Mexico, this is the front desk person sending death threats Mareazul needs to be removed from all Expedia listings, this was not a vacation, I would rather have gone to work than go through this
Soggiorno di 3 notti a maggio 2022
Risposta di Mareazul Staff, il giorno 3 giu 2022
Good afternoon Mr James. We are very sorry that your stay has not met your expectations, we will take into account all the points you touch to improve them and do not happen again regarding the issue of threats, would you be so kind as to share the telephone number from where they came to you as well as the email to be able to follow up.

8/10 Buono

Angi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Todo muy bien
Soggiorno di 3 notti a maggio 2022
Risposta di Mareazul Staff, il giorno 17 mag 2022
Agradecemos sus comentarios y esperamos verlos pronto nuevamente!!!