Estimada Ihza Iris,En nombre de la gerencia y nuestro personal de Nickelodeon Hotels & Resorts Riviera Maya, agradecemos el tiempo que se tomó para escribir sobre su reciente visita. Estamos muy decepcionados al escuchar acerca de las inconsistencias con el nivel de servicio que encontró. Por lo general, somos conocidos por brindar a nuestros huéspedes estadías excepcionales desde el momento en que llegan hasta el momento en que se van. Es muy triste saber que tuvo inconvenientes durante su estadía y esto finalmente afectó su experiencia con nosotros.Tenga la seguridad de que hemos hecho llegar sus comentarios a los jefes de cada departamento correspondientes para su revisión interna y nos gustaría continuar nuestra comunicación con usted, por favor no dude en contactarnos al correo customerservices@karismahotels.comEsperamos en un futuro tener la oportunidad de hospedarlo nuevamente para una estadía que realmente supere sus expectativas.Sinceramente,Gerencia GeneralNickelodeon Hotels & Resorts Riviera Maya

Estimado Carlos:Gracias por su reciente visita a Nickelodeon Hotels & Resorts Riviera Maya y los maravillosos comentarios que ha compartido con la comunidad de Expedia.Estamos encantados de saber que pudimos satisfacer sus expectativas con respecto a su estancia y a las instalaciones de nuestro hotel.Realmente apreciamos la calificación de cinco estrellas que nos ha otorgado generosamente y esperamos tener el honor de ser el anfitrión de su estadía una vez más en un futuro cercano.Sinceramente,Gerencia GeneralNickelodeon Hotels & Resorts Riviera Maya

Dear Melisa, Thank you very much for taking the time to share your experience on Expedia, it was an honor to host your recent stay with us.While we are very happy to know you did find many aspects of your stay to be enjoyable, we are disappointed to learn of the challenges you encountered with services extended by members of our teams. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned. Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Natalia Matos Rodrigues,Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Nickelodeon Hotels & Resorts Riviera Maya and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Valbona, Thank you very much for taking the time to share your experience on Expedia, it was an honor to host your recent stay with us.We are disappointed to learn of the challenges you encountered with services extended. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned. Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Erendira, Thank you for selecting Nickelodeon Hotels & Resorts Riviera Maya as hosts for your most recent visit to Mexico and the Riviera Maya. We work hard in creating a truly memorable experience for each and every guest so it brings us great joy to know our team went the extra mile and that they had such a positive impact on your vacation experience.We are also pleased to read how much you enjoyed our luxurious accommodation and facilities as well as our beautiful grounds. It was a pleasure hosting you and we certainly hope Nickelodeon Hotels & Resorts Riviera Maya becomes your resort of choice during future travels.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Jose,Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Nickelodeon Hotels & Resorts Riviera Maya and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Estimada Vale: Gracias por escoger Nickelodeon Hotels & Resorts Riviera Maya como los anfitriones de su visita más reciente a México y a la Riviera Maya.Trabajamos muy duro para crear una experiencia verdaderamente memorable para todos y cada uno de nuestros huéspedes. Por eso, me alegra saber que nuestro equipo hizo un esfuerzo adicional y que tuvo un impacto positivo en su estancia.También nos complace leer cuánto disfrutó de nuestras habitaciones e instalaciones de lujo, así como de nuestras hermosos espacios abiertos.Fue un placer recibirla y, sin duda, esperamos que Nickelodeon Hotels & Resorts Riviera Maya se convierta en su resort preferido durante sus próximos viajes.Sinceramente,Gerencia GeneralNickelodeon Hotels & Resorts Riviera Maya

Estimado Nestor,Gracias por permitirnos recibirlo durante su reciente visita y por tomarse el tiempo para compartir sus palabras de agradecimiento.Estamos encantados de saber que tuvo una estadía tan maravillosa en Nickelodeon Hotels & Resorts Riviera Maya y no podemos esperar a que tenga otra experiencia Karisma con nosotros.¡Todos esperamos el placer de servirle en un viaje de regreso a México y la Riviera Maya!Sinceramente,Gerencia GeneralNickelodeon Hotels & Resorts Riviera Maya

Dear Varand,Thank you so much for choosing Nickelodeon Hotels & Resorts Riviera Maya for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value you as a loyal guest.We feel very honored to receive your compliments and thank you for sharing your wonderful review on Expedia. It is our goal for each guest to have a memorable experience at Nickelodeon Hotels & Resorts Riviera Maya, so it is a delight to know that you will be returning once again.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Jose,Thank you for such a wonderful review and for sharing your experiences with the Expedia community. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Nickelodeon Hotels & Resorts Riviera Maya will be your preferred resort for your next visit to the Riviera Maya and Mexico.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Donna L,Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Nickelodeon Hotels & Resorts Riviera Maya and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Estimada Ana Lizeth,Gracias por permitirnos recibirlo durante su reciente visita y por tomarse el tiempo para compartir sus palabras de agradecimiento.Estamos encantados de saber que tuvo una estadía tan maravillosa en Nickelodeon Hotels & Resorts Riviera Maya y no podemos esperar a que tenga otra experiencia Karisma con nosotros.¡Todos esperamos el placer de servirle en un viaje de regreso a México y la Riviera Maya!Sinceramente,Gerencia GeneralNickelodeon Hotels & Resorts Riviera Maya

Estimada Katherine,Muchas gracias por tomarse el tiempo de compartir su experiencia en Expedia, fue un placer atenderlo en su reciente estadía con nosotros.Nos decepciona conocer los inconvenientes que encontró con los servicios brindados por los miembros de nuestro equipo. Por lo general, se nos conoce por brindar a nuestros huéspedes un nivel de servicio inigualable, sin embargo, lamentamos mucho que esa no haya sido su impresión.Esperamos tener la oportunidad de recibirlo nuevamente en el futuro, para poder brindarle la atención que usted se merece.Sinceramente,Gerencia GeneralNickelodeon Hotels & Resorts Riviera Maya

Dear Kailyn, On behalf of all the staff and the management team, we would like to thank you for sharing your review detailing your most recent experience with us. We appreciate your feedback and kind words; with such comments help us to achieve your expectations. We are truly very sorry for what seems to have been a disappointing stay. Your comments have been discussed in great detail in order to identify where immediate improvements can be made to perfect our experience. We do hope that we have the opportunity to welcome you back to the Nickelodeon Hotels & Resorts Riviera Maya in the future.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Pavlo,Thank you for sharing your feedback following your recent stay with us at the Nickelodeon Hotels & Resorts Riviera Maya. Please accept our sincerest apologies for the issues you encountered during your experiences at the resort. We continually strive to improve the service and quality we offer and here at the Nickelodeon Hotels & Resorts Riviera Maya our team use feedback like yours to assist with their ongoing team training and overall desire to deliver a world-class vacation experience for all.We do hope that you will give us the opportunity to welcome you back again in the future.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Pablo, Thank you very much for taking the time to share your experience on Expedia, it was an honor to host your recent stay with us.While we are very happy to know you did find many aspects of your stay to be enjoyable, we are disappointed to learn of the challenges you encountered with services extended by members of our teams. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned. Sincerely,General ManagemenNickelodeon Hotels & Resorts Riviera Maya

Dear Lauren, We are so very sorry to read your review and greatly appreciate you bringing these issues to our attention. We greatly regret that you sadly left the hotel with a poor impression of your time with us and we offer you our sincerest apologies, as you did not experience Nickelodeon Hotels & Resorts Riviera Maya at its best.On this occasion, it seems our usual warm welcome and caring service was regrettably missing and this is certainly not the level of service we wish for our valued guests. I trust you have received my personal communication to you, as it is important that your next experience is reflective of Nickelodeon Hotels & Resorts Riviera Maya's high standards of service and quality. We take all guest feedback very seriously and so we thank you once again for sharing your experience and observations, We do hope that we have the opportunity to welcome you back to the Nickelodeon Hotels & Resorts Riviera Maya in the future.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Tamara,Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Nickelodeon Hotels & Resorts Riviera Maya and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Damon, Thank you very much for taking the time to share your experience on Expedia, it was an honor to host your recent stay with us.While we are very happy to know you did find many aspects of your stay to be enjoyable, we are disappointed to learn of the challenges you encountered with services extended by members of our teams. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned. Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Mirela,Thank you for such a wonderful review and for sharing your experiences with the Expedia community. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Nickelodeon Hotels & Resorts Riviera Maya will be your preferred resort for your next visit to the Riviera Maya and Mexico.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Estimado Octavio,Gracias por escoger Nickelodeon Hotels & Resorts Riviera Maya como los anfitriones de su visita más reciente a México y a la Riviera Maya.Su opinión y retroalimentación es esencial y muy importante ya que nos esforzamos no sólo satisfacer, sino en superar las expectativas de nuestros huéspedes. Por favor, acepte nuestras sinceras disculpas por las inconsistencias encontradas. Somos un complejo de 5 estrellas y su experiencia debió ser de ese nivel. Quisiera compartirle que, todos sus comentarios han sido cuidadosamente considerados y tratados con nuestro equipo. Esperamos que vuelva a visitarnos en el futuro cercano.Sinceramente,Gerencia GeneralNickelodeon Hotels & Resorts Riviera Maya

Dear Kota,Thank you for such a wonderful review and for sharing your experiences with the Expedia community. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Nickelodeon Hotels & Resorts Riviera Maya will be your preferred resort for your next visit to the Riviera Maya and Mexico.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Estimado Carlos: Gracias por escoger Nickelodeon Hotels & Resorts Riviera Maya como los anfitriones de su visita más reciente a México y a la Riviera Maya.Su opinión y retroalimentación es esencial y muy importante ya que nos esforzamos no sólo satisfacer, sino en superar las expectativas de nuestros huéspedes. Por favor, acepte nuestras sinceras disculpas por las inconsistencias encontradas. Somos un complejo de 5 estrellas y su experiencia debió ser de ese nivel. Quisiera compartirle que, todos sus comentarios han sido cuidadosamente considerados y tratados con nuestro equipo. Esperamos que vuelva a visitarnos en el futuro cercano.Sinceramente,Gerencia GeneralNickelodeon Hotels & Resorts Riviera Maya

Estimada Anniliet De,En nombre de la gerencia y nuestro personal de Nickelodeon Hotels & Resorts Riviera Maya, agradecemos el tiempo que se tomó para escribir sobre su reciente visita. Estamos muy decepcionados al escuchar acerca de las inconsistencias con el nivel de servicio que encontró. Por lo general, somos conocidos por brindar a nuestros huéspedes estadías excepcionales desde el momento en que llegan hasta el momento en que se van. Es muy triste saber que tuvo inconvenientes durante su estadía y esto finalmente afectó su experiencia con nosotros.Tenga la seguridad de que hemos hecho llegar sus comentarios a los jefes de cada departamento correspondientes para su revisión interna.Esperamos en un futuro tener la oportunidad de hospedarlo nuevamente para una estadía que realmente supere sus expectativas.Sinceramente,Gerencia GeneralNickelodeon Hotels & Resorts Riviera Maya

Dear Aidan,We are so very sorry to read your review and greatly appreciate you bringing these issues to our attention. We greatly regret that you sadly left the hotel with a poor impression of your time with us and we offer you our sincerest apologies, as you did not experience Nickelodeon Hotels & Resorts Riviera Maya at its best.On this occasion, it seems our usual warm welcome and caring service was regrettably missing and this is certainly not the level of service we wish for our valued guests. I trust you have received my personal communication to you, as it is important that your next experience is reflective of Nickelodeon Hotels & Resorts Riviera Maya's high standards of service and quality. We take all guest feedback very seriously and so we thank you once again for sharing your experience and observations, We do hope that we have the opportunity to welcome you back to the Nickelodeon Hotels & Resorts Riviera Maya in the future.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Puja, We are so very sorry to read your review and greatly appreciate you bringing these issues to our attention. We greatly regret that you sadly left the hotel with a poor impression of your time with us and we offer you our sincerest apologies, as you did not experience Nickelodeon Hotels & Resorts Riviera Maya at its best.On this occasion, it seems our usual warm welcome and caring service was regrettably missing and this is certainly not the level of service we wish for our valued guests. I trust you have received my personal communication to you, as it is important that your next experience is reflective of Nickelodeon Hotels & Resorts Riviera Maya's high standards of service and quality. We take all guest feedback very seriously and so we thank you once again for sharing your experience and observations. We do hope that we have the opportunity to welcome you back to the Nickelodeon Hotels & Resorts Riviera Maya in the future.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Darshana,We are so very sorry to read your review and greatly appreciate you bringing these issues to our attention. We greatly regret that you sadly left the hotel with a poor impression of your time with us and we offer you our sincerest apologies, as you did not experience Nickelodeon Hotels & Resorts Riviera Maya at its best.On this occasion, it seems our usual warm welcome and caring service was regrettably missing and this is certainly not the level of service we wish for our valued guests. I trust you have received my personal communication to you, as it is important that your next experience is reflective of Nickelodeon Hotels & Resorts Riviera Maya's high standards of service and quality. We take all guest feedback very seriously and so we thank you once again for sharing your experience and observations We do hope that we have the opportunity to welcome you back to the Nickelodeon Hotels & Resorts Riviera Maya in the future.Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Joseph, Thank you very much for taking the time to share your experience on Expedia, it was an honor to host your recent stay with us.We are disappointed to learn of the challenges you encountered with services extended by members of our teams. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned. Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Dear Adeyemi. Thank you very much for taking the time to share your experience on Expedia, it was an honor to host your recent stay with us.While we are very happy to know you did find many aspects of your stay to be enjoyable, we are disappointed to learn of the challenges you encountered with services extended by members of our teams. Typically we are known to provide our guests with an unmatched level of service however we are very sorry if that was not your experience. We hope to have an opportunity to host you once again in the future, so that we may provide you with the stay you had envisioned. Sincerely,General ManagementNickelodeon Hotels & Resorts Riviera Maya

Estimado Bernardo,Gracias por permitirnos recibirlo durante su reciente visita y por tomarse el tiempo para compartir sus palabras de agradecimiento.Estamos encantados de saber que tuvo una estadía tan maravillosa en Nickelodeon Hotels & Resorts Riviera Maya y no podemos esperar a que tenga otra experiencia Karisma con nosotros.¡Todos esperamos el placer de servirle en un viaje de regreso a México y la Riviera Maya!Sinceramente,Gerencia GeneralNickelodeon Hotels & Resorts Riviera Maya

Estimada Nereyda:Gracias por su reciente visita en Nickelodeon Hotels & Resorts Riviera Maya. Realmente valoramos el tiempo dedicado a compartir sus experiencias y los detalles mencionados.Agradecemos sus comentarios; Estamos encantados de saber que tan memorable y especial fue su estadía con nosotros, especialmente sus experiencias en nuestros restaurantes de especialidades, amplias piscinas, espaciosas habitaciones y nuestro cálido ambiente.Esperamos volver a vernos muy pronto en Nickelodeon Hotels & Resorts Riviera Maya o en otro de nuestros Karisma Hotels and Resorts.Sinceramente,Gerencia GeneralNickelodeon Hotels & Resorts Riviera Maya