Dear guest. We appreciate your preference, thank you very much for taking the time to leave us a review. We´ll take care of thar opportunity areas. Best regards.

Dear Gregory. We appreciate your preference, thank you very much for that kind review. Best Regards

Dear clara, thank you very much for your comments. Your opinion is very important to us, we keep working to improve! Thank you very much for taking the time to leave us a review.

Dear Nicola, thank you so much for your comments, we are working on enhancing everything in our property, we hope to see you in the near future.

Mayra muchas gracias por sus apreciables comentarios trabajos en un mejor servicio para su próxima visita

Dear Tyana thank you so much for your commets, we are working on everything for a better service the next time you come.

Estimado huesped, lamentamos no haber llenado sus expectativas en su reciente estancia, su opinión es muy importante para nosotros y apreciamos sus comentarios.

Dear guest, we're so sorry to not fill your expectations, your comments will help us to enhance our services and conditions.

My dear Guest, we are surprised and grateful to receive your feedback. We will be happy if you would give us the opportunity to change of suite. my apologies. My maintenance staff checked the room immediately. I am at your service, best regards.

Dear Guest! How wonderful is to read the perfect description of our suites. Was a pleasure to take care of you. hoping to see you again in the near future, here in your mexican home at the Riviera Maya. Best regards,

Alejandro, buenas noches. Gracias por tu comentario. Nos alegra escuchar que nuestra gastronomía y servicio han sido de tu agrado. esperamos verles nuevamente en esta su casa, Quedo a sus órdenes,

Muchas Gracias!! WE are so happy to read that your experience with us was a perfect 10. Best regards,

Dear valued guest, We would like to thank you for your great comments. We would love the opportunity to welcome you once again. Do not hesitate to contact us directly

Dear valued guest, We regret to know you have this terrible experience in our hotel. We have shares all you mentioned to our staff and are working really hard to improve in our facilities and services. Hope for the opportunity to welcome you once again and give us the chance to demonstrate that we can do it better.

Thank you so much Jessica for your great comments!!

Thank you so much for your great comments. We hope to welcome you once again in the future. Warm regards

Dear valued guest, Thank you very much for your comments. We hope to see you once again in the near future. Hope you give us that opporutnity. Warm regards,

Agradecemos mucho sus comentarios pues con ellos nos ayuda a crecer cada día, tenga por seguro que trabajaremos en las áreas de oportunidad que comenta y que esté en nuestras manos resolver, en el respecto de las instalaciones ya nos encontramos trabajando en ello. Muchísimas gracias por su valioso aporte.

Thank you very much for taking the time to share your experience with us. We hope for the opportunity to welcome you once again in the future Warm regards

Estimado Omar, Nos gustaría darle las gracias por expresar su opinión. Lamentamos profundamente no satisfacer sus expectativas durante su estancia en nuestro hotel. Valoramos la retroalimentación de su parte, ya que nos permite hacer mejoras y nos ayuda a mantener altos estándares de servicio al cliente. Para el Hotel Artisan nuestros huéspedes son todos importantes y todos reciben el mismo ambiente amable, cálido y acogedor que nos caracteriza. Sin embargo, estamos muy preocupados por sus comentarios, ya que parece que usted no recibió el nivel de servicio que esperaba de nuestra parte, sus comentarios han sido compartidos con los responsables de las áreas correspondientes. Nuestro staff de servicio al cliente está siempre disponible para ayudar a nuestros huéspedes. Esperamos recibirle nuevamente en nuestro hotel y que nos dé la oportunidad de demostrarle que podemos hacerlo mejor. Le invitamos a que tenga la confianza de contactar directamente a la Gerencia General a al correo pperez@artisanhotels.mx, en caso de necesitar mayor asistencia. Nuevamente lamentamos los inconvenientes, esperamos no ver afectada las relaciones con futuros clientes. Un saludo cordial.

Dear Tiffany, We are very sorry for the inconveniencies you experienced. We hope for the opportunity to demonstrate that we can do it better. We will share your review with the responsible of each area. Warm regards

Dear guest. Thank you for your review and for choosing our hotel. I am happy that you enjoyed your stay and look forward to having you back as a guest at our hotel.

Dear Artisan Guest, Thank you for rating us! We deeply regret not meeting your expectations during your stay at our hotel. We value feedback from you, as it allows us to make improvements and helps us maintain high standards of customer service. Kind regards.

Dear Nic, Thank you very much for sharing your comments about your recent stay at our hotel. Rest assured that we will take into consideration all your opinions, for us the most important are the suggestions that our guests share with us in order to rise and improve. We regret not having exceeded your expectations during your stay with us. As a service-oriented company, we have the firm commitment to satisfy the needs of our guests and provide the best possible service, your comments have been shared with those responsible for the corresponding areas. We hope to welcome you back to our hotel and give us the opportunity to show you that we can do better. We invite you to have the confidence to contact us at the reception or directly with the General Manager, in case you need assistance during your stay. Warmest regards!

Dear Nelson, We are happy to read your comments that undoubtedly Senses Riviera Maya caused in you what we want for all our guests, feel at home and pleased with the service and facilities. It is a real pleasure to know that we have been able to meet your expectations. Your opinion is a great source of motivation for the staff, as it shows that our efforts are focused to achieve the complete satisfaction of our guests. Our staff feels very proud and grateful for your comments. In case you have any family member or friend interested in staying with us, please do not hesitate to share our contact information to give them an exceptional service. We are looking forward to having You again as our Guests!

Dear valued guest, We would like to thank you for your nice comments. We hope to see you in a near future. Warm regards,

Hola Raul, Muchas gracias por tomarse el tiempo de evaluarnos, estamos muy contentos de haberle tenido en nuestro hotel y esperamos la oportunidad de volver a consentirle. Saludos!

Dear guest, Thank you for your review, we all will keep working hard to improve our services

. I will personally make sure all we work here receive this feedback and improve our attention to the guest so you can feel pampered!

 Should you consider giving a second opportunity to us do not hesitate to contact me directly

 Sincerely,

Hola Diego, Muchas gracias por sus comentarios. Estamos muy complacidos por haberle tenido en nuestro hotel. Estaremos trabajando en mejorar en nuestros servicios e instalaciones. Agradecemos su preferencia y esperamos poder tenerle nuevamente con nosotros. Saludos,

Estimada Silvy, Muchas gracias por tus comentarios, estamos muy complacidos por tu opinan y deseamos volver a tenerte en nuestro hotel nuevamente, esperamos que sea pronto. Saludos cordiales,

Dear Nicole, Thank. you very much for sharing your experience with us. It was our big pleasure to know you truly enjoyed our service and facilites. We hope to see you once again very soon!!! Best wishes.

Thank you very much for your comments.

Dear Nick, Thank you for your review regarding your recent stay. We are glad to hear that your enjoyed your stay with us. We are looking forward to seeing you in the near future. Please do not hesitate on contacting me whenever you are planning to return to Artisan Playa Paraiso! Best regards, Veronika Kecskés

Muchísimas gracias por sus amables comentarios. Esperamos verles de vuelta muy pronto. Saludos,

Dear guest, Thank you so much for taking the time to share with us such a nice comment. It worth a lot for us to see that you had a nice experience with us. We hope for the opportunity to see you once again or your family and friends. Best regards,

Dear guest, Thank you for your comments, we hope you give us the opportunity to demonstrate the we can do it better. We will work to improve on the points you mentioned. Best regards,

Estimado huésped, Muchas gracias por sus comentarios, tomaremos muy en cuenta sus sugerencias. Esperamos poder verlo nuevamente en nuestro hotel, nos gustaría que nos diera la oportunidad de demostrarle que podemos hacerlo mejor. Un saludo,

Thank you very much for the nice comments!! We hope to see you once again in a near future.