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Reviews of WoodSpring Suites Savannah Pooler

2.5 out of 5
WoodSpring Suites Savannah Pooler
122 Godley Station Blvd. South, Pooler, GA

Reviews

7.0

Good

Rating 10 - Excellent. 112 out of 369 reviews" "
Rating 8 - Good. 101 out of 369 reviews" "
Rating 6 - Okay. 61 out of 369 reviews" "
Rating 4 - Poor. 36 out of 369 reviews" "
Rating 2 - Terrible. 59 out of 369 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kja

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Wasn’t busy at all, nice and quiet
Stayed 2 nights in May 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff was excellent
Stayed 1 night in Apr 2024
Response from Sym on 2 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. As a guest you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

marcos d borges

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Sym on 2 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. As a guest you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Kassie

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sym on 2 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. As a guest you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

2/10 Terrible

Tyler

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worste dirtiest hotel I’ve ever stayed in
Stayed 1 night in Mar 2024
Response from Sym on 1 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Brent Layne

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from sym on 1 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Verified traveller

I called ahead to cancel the first day of my 11 day stay in Savannah, GA. I drove all the way to Savannah, from Alaska. I ran behind one day and they had NO flexiblity with rescheduling. It would have been marked as a no-show. I did get full refund of course!!! But it left me scrambling for another hotel that day while I was driving 12 hours... Expedia than booked another hotel for the 4-14, Which when I arrived. They were completely booked. Moving forward I will not use a third party app for my hotel stays. It caused unnecessary stress and wasted time.
Stayed 10 nights in Mar 2024
Response from Sym on 14 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the availability. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Donald

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not very nice and the room was has roaches. Will not ever stay here again, it was a waste of money.
Stayed 2 nights in Mar 2024
Response from Sym on 14 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sym on 14 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Lynda

Stayed 1 night in Mar 2024
Response from sym on 7 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. As a guest you are truly valued. Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

2/10 Terrible

JEONGKEUN, Buford

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Too terrible
Stayed 1 night in Feb 2024
Response from Sym on 2 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.

8/10 Good

Donaciano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 19 nights in Jan 2024
Response from sym on 14 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an extended stay hotel so naturally it doesn’t have all the frills. It was very clean and everyone was super friendly and helpful. The area is great.
Stayed 1 night in Jan 2024
Response from Sym on 22 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, SymphonyGeneral ManagerWoodSpring Suites Savannah Pooler912-348-9380

2/10 Terrible

Brian

Disliked: Cleanliness, staff & service, property conditions & facilities
There were roaches in the room at check in. Would like a refund.
Stayed 2 nights in Dec 2023
Response from Sym on 14 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from sym on 14 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

2/10 Terrible

peter, NORTH FORT MYERS

Stayed 1 night in Dec 2023
Response from Sym on 14 Feb 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Sharon

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Strangers were coming to the door during the night and bugs were every where. It was very dirty.
Stayed 1 night in Nov 2023
Response from Sym, GM on 27 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sym on 4 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.

2/10 Terrible

Ira

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The lady that checked me in was very nice and tried to be accommodating but, when we arrived, the room wasn’t ready, it smelled like cigarettes in a non smoking room, the bathroom sink was clogged and there was a few roaches in the bathroom and kitchen area.
Stayed 1 night in Nov 2023
Response from sym on 13 Nov 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Nina

Stayed 2 nights in Oct 2023
Response from Sym on 4 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. As a guest you are truly valued.

4/10 Poor

Nina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was a shock that I found dead roaches, hair all over the tub and having to carry used towels and wash cloths to receive clean ones. I loss a diamond wedding band in the room and as of today , no one has found it.
Response from sym on 31 Oct 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Claudia

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
I was in for a one night stay. Check-in was fine until I was told that what is advertised as a $50 pet deposit is actually a fee. Then there is a $5 fee...? I'll be contesting that. The room was clearly not cleaned. There was dirty silverware and food crumbs in a drawer, hair on the toilet and cup rings on multiple surfaces. The only thing that was acceptable were the bed linens and towels. Also, U do understand that this is a long-stay facility, but no ice machines?? And be prepared for the free internet to only cover one device. STAY AWAY
Stayed 1 night in Oct 2023
Response from Sym on 31 Oct 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Symphony on 20 Sep 2023
Thank you for staying with us. Your feedback is very important to us!

2/10 Terrible

Melinda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
It was roach in my room I reported it the man who works there said I bought the roach to the room with when I just check in about 12 I reported when I got up and started to see them after he said what he I immediately checked out because the lady was telling me there was no more room
Stayed 2 nights in Sep 2023
Response from Symphony on 19 Sep 2023
Dear Melinda Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

John

Liked: Cleanliness
Stayed 14 nights in Aug 2023
Response from Sym, GM on 2 Sep 2023
Thank you so much for your feedback. We truly value you as a guest and would like to lodge you in the future if you are ever back in the area !

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service
everything was genuinely just okay. smelled like weed a lot though
Stayed 2 nights in Aug 2023
Response from General Manager on 10 Aug 2023
Emily,We appreciate your comment, however weed is becoming legalized in more and more places. Our hotel policy is one of a smoke free environment. Guests are not allowed to smoke in the building, accommodations, fitness studio, or lobby. What a person does off the hotel property in public spaces is not something we can control. Odors associated with the activity is also something we highly discourage but are unable to do much about. If you experience something happening during your stay at the hotel. Please inform a member of our staff so we can correct it immediately. Again, thank you for taking the time to share you experience. We do look forward to being your home away from home again.

8/10 Good

bruce

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Aug 2023
Response from General Manager on 10 Aug 2023
Bruce,Thank you for taking your time to share your experience we are looking forward to your return.

10/10 Excellent

dan

Stayed 1 night in Aug 2023
Response from Symphony, GM on 2 Sep 2023
Thank you so much for your feedback. We truly value you as a guest and would like to lodge you in the future if you are ever back in the area !

8/10 Good

Lauren

Business traveller
Liked: Cleanliness, amenities
It was close to shopping and clean. The back door was broken so your key card wouldn’t work otherwise it was a nice stay.
Stayed 27 nights in Jun 2023
Response from General Manager on 10 Aug 2023
Lauren.Thank you for sharing your experience with use. The back door lock was on back order and has been corrected. We apologize for any inconvenience this may have caused. Again, thank you for taking the time to share your experience with us.

6/10 Okay

Theresa

Travelled with family
Disliked: Amenities
I was unaware that this was not a regular hotel. I extremely loved the kitchenette. I liked the laminate floors. The lampshade was very dirty, around the bottom corner of the fridge was dirty. Around the frame of the bathroom door was dirty, it may have been rust, I’m not sure. There wasn’t 24hour desk service. I couldn’t check in an hour early, I had to wait additional time to check in after my drive in. There was no iron, ironing board or blow dryer in the rooms. Overall, it was okay, centrally located but needed to be more clean. If I had to stay there again, I would prefer to check the room ahead of time.
Stayed 3 nights in Jul 2023
Response from General Manager on 10 Aug 2023
Theresa,Thank you for taking the time to share your experience with us. We appreciate your feedback and will share this with the team. Our hotel and the service we offer to a guest is a different experience to a more traditional hotel. We are designed for long term stay and have very few guests that stay one to two days normally. We are designed for long term stays in which most guests will bring their own items with them. We do offer items that can be purchased or borrowed from the hotel for use during normal business hours of operation. We do offer tours of the facility. Unfortunately, do to our late check out time and cleaning standard we are unable to offer early check-ins. Again, thank you for taking the time and choosing to stay with us.

6/10 Okay

Terri

Travelled with pets, Travelled with partner
Disliked: Amenities
Back door would not open with key. Hidden fees for pets not mentioned on Expedia Very noisy Smells like weed in hallways No a/c in elevator
Stayed 7 nights in Jul 2023
Response from Sym on 24 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with the management department to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future

2/10 Terrible

Jessicah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The nastiest hotel bathroom ive ever stayed in!!
This place was so disgusting! We reserved two rooms, both rooms were not clean! One room had pee all over the toilet, two cockroaches and the other room smelled like bleach while the bathroom had not even been cleaned from prior guests. We had the slowest check in and absolutely no help with our dirty rooms. Nothing was done. They never offered to move us, refund or anything. They simply said they would let someone know, which obviously didn't happen! Also I keep trying to upload photos but the website won't let me....shocker. i tried talking to a virtual agent to get refunds but again magically got disconnected!
Stayed 1 night in Jul 2023
Response from Sym on 24 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with the management department to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future

4/10 Poor

Deborah

Travelled with family
When we arrived the facility was very clean however, in the middle of there was a grinding noise (sounding like welding). Later we determined it was the toilet pump. There was no maintenance on the facility to fix it. It was a good thing we checked out that morning.
Stayed 1 night in Jul 2023
Response from Sym on 19 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Donte

Disliked: Cleanliness, staff & service, property conditions & facilities
Bring your own everything and I mean everything I would never stay here eva again me and my family paid for two days nd left after 1st night
Stayed 2 nights in Jul 2023
Response from Sym on 19 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

4/10 Poor

Lance

Travelled with family
Disliked: Property conditions & facilities
This is the most basic room we have ever had, small items like coffee maker or hairdryer not in the rooms. We went to leave one morning to get something to eat and there was urine on the wall in the front office. However, if you like the smell of marijuana smoke everywhere, you may enjoy this place.
Stayed 2 nights in Jul 2023
Response from Sym on 18 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Its not how it looks in the picture. The doors to enter the building were not working. Got stuck outside for a half an hour the first night. We called the front desk no answer. I called left a message no answer. Are bathroom toilet would stay running. It had over flood water twice from that. The floors were not swept properly. The wifi wasn't working good. Also only one person in the room can use the wifi. Unless you pay for it for the other person to use. Our door was hard to open when we entered and left the room. The bathroom door would not stay closed. And it would make aloud sound when opening and closing it. The remote control wouldn't work properly as well.
Stayed 4 nights in Jul 2023
Response from Sym on 18 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Sarah

Stayed 3 nights in Jul 2023
Response from General Manager on 16 Aug 2023
Thank you for taking the time to share your experience. We look forward to welcoming you back again in the future.

4/10 Poor

Chuck

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Disappointed
The place advertised a pool but didnt have one. Also it was a non smoking hotel.which was a major reason on my choice. The hallways and room stunk of cigarettes and pot. Room eminentlies were very low quality but comfortable. Staff was hard to find and desk was unattended most of the time
Stayed 3 nights in Jun 2023
Response from Sym on 6 Jul 2023
Dear Chuck, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our amenities. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Sym on 6 Jul 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler.As a guest you are truly valued.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,SymphonyGeneral Manager

4/10 Poor

Morgs

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They charged me a $100 deposit fee and never went back into the account overall it was a good stay
Response from Sym on 6 Jul 2023
Dear Morgs, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Edward

Stayed 3 nights in Jun 2023
Response from GM on 27 Jun 2023
Dear Edward Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us; We hope for an opportunity to properly host you in the future.

2/10 Terrible

Sheila

Disliked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023
Response from General Manager on 27 Jun 2023
Dear Sheila Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us We hope for an opportunity to properly host you in the future.

6/10 Okay

angela

Travelled with family
IT WAS OK,I HAD TO BRING MY OWN CLEANING SUPPLIES
MY ROOM WASN'T READY,BATHROOM WAS DIRTY
Stayed 2 nights in Jun 2023
Response from Symphony on 13 Jun 2023
Dear Angela Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Landon

Business traveller
Liked: Room comfort
A little rough, not a relaxing vacation hotel
The location was good, however it did seem a bit misleading as it essentially was a construction worker boarding house. Nothing wrong with this but the condition of the rooms and the common areas were not your typical "comfortable and welcoming" hotel. This was good for our quick one-night stay to quickly move on with our trip the next morning, but it is not a hotel to go to and expect a relaxing and quiet vacation environment.
Stayed 1 night in Jun 2023
Response from Symphony on 13 Jun 2023
Dear Landon Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Anthony

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lady behind the desk was nice but very terrible tbh
Stayed 1 night in Jun 2023
Response from Symphony on 13 Jun 2023
Dear Anthony Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed any expectations. Your satisfaction is important to us as a valued guest. Woodspring Suites is an apartment hotel- marketed towards guest that have long term needs.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Chicota

Liked: Cleanliness, staff & service, property conditions & facilities
It was fairly clean, and comfortable
Stayed 1 night in Jun 2023
Response from Sym on 12 Jun 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 Okay

Verified traveller

When I arrived the welcome service great and friendly. Room was clean. But though it’s a nonsmking area, the smell of weed penetrated the hallways and sketchy ppl hanging in front and back of property. You only can have one device connected to your room for wifi, and yet I was charged. The person at checkout said they were going to contact the company for a refund and til this day I have not heard anything back nor do I see a credit on my card either, it’s been two weeks.
Stayed 3 nights in May 2023
Response from Symphony, GM on 5 Jun 2023
We would like to thank you for your review and feedback. Although your stay did not go as expected, we do appreciate all of our guest's feedback which will be used to better our operations in the future. We are a non smoking facility and while there are some guests who may try not to abide by our rules, we do charge a smoking fee if it is determined a guest has violated our policy. There is also an upgrade option available to purchase for all guests that provides upgraded internet access if you are in need of something more than the basic service. Once again thanks for your feedback.

2/10 Terrible

Deepak

Disliked: Cleanliness, staff & service, property conditions & facilities
Leaking toilet, unhygienic. Did NT refund for shorter stay. Horrible
Stayed 2 nights in May 2023
Response from Symphony on 31 May 2023
Thank you for your feedback. We do apologize about the issues you experience while staying here at the Wood spring Suites Savannah. After reading your review we understand that your expectations were not met and we will be sure to share your feedback with our team to help improve our operations for future guests. We have informed our maintenance department about the leaking toilet you mentioned and it has been addressed promptly. We hope you will join us for a future stay!!!

4/10 Poor

Deborah McCain

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The room was dirty. The tub was nasty ( needs to be replaced) the shower was not properly secured in the wall, behind the toilet was dirty, the counter in the bathroom wasn’t cleaned, the microwave was dirty. The bed was terrible ( it was a full side roller way bed 🛌 sitting up extremely high on iron). I took pictures of the room. I will never recommend any one to stay there. The hallways was smelled like wet animals and weed. I’ve never been so disappointed ( especially for the amount of money that’s charged).
Stayed 2 nights in May 2023
Response from Sym on 23 May 2023
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with staying at an extended stay hotel. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

2/10 Terrible

Anna

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to avoid at all cost even in an emergency
Entering the hotel it had a horrible smell of marijuana rotten food in a refrigerator and the stench was all through the entire hotel all the way to the 4th floor it got worse through the night as I was at work the room would smell even harsher they put in new floors while I was there in the Halls before they were even put down there was beer and food spilled all over them when I came home from work there were two empty beer cans in the elevator with a mcdonald's wrapper and a half eaten cheeseburger this is how the entire hotel was the front counter staff that I encountered was very unaware of what her job was and how to treat people I would never stay at this place again and I would recommend that anyone that is thinking of staying here just go by and smell it you don't even have to go inside you can smell it from the front door
Stayed 7 nights in May 2023
Response from Sym on 15 May 2023
Dear Christana, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Savannah Pooler. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.