Esterni

Recensioni per Suburban Studios Port Arthur

2 out of 5
Suburban Studios Port Arthur
6900 Memorial Boulevard, Port Arthur, TX

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 14 su 29 recensioni" "
Valutazione di 8 - Buono. 8 su 29 recensioni" "
Valutazione di 6 - Soddisfacente. 3 su 29 recensioni" "
Valutazione di 4 - Scarso. 3 su 29 recensioni" "
Valutazione di 2 - Terribile. 1 su 29 recensioni" "

8,6/10

Pulizia

8,0/10

Personale e servizio

8,0/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Cedric

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Super!
Soggiorno di 1 notte a febbraio 2024
Risposta di Management, il giorno 5 mar 2024
Thank you for taking the time to leave us such a kind review.Reviews like yours keeps our spirits up and our drive going to provide the best experience to our guests while they also receive the best value.We look forward to your next stay with us.

8/10 Buono

Omar

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 25 lug 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We look forward to your next stay with us.

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is right up tbe street from everything. Just a very short drive. The only thing i didn't like is that the bathroom had small roaches behink the sink that would come out at night.
Soggiorno di 1 notte a dicembre 2019
Risposta di Harry, il giorno 18 dic 2019
Thank you for letting us know about your recent stay with us. We sincerely apologize for this inconvenience. I will talk with our housekeeping staff and make sure this does not happen in the future. Hopefully you come back next time you are in the Port Arthur Area so we can show you our best.

6/10 Soddisfacente

Thu Van

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Disappointment
Getting to the hotel you have to drive further out and and around to get to the hotel. Hallway has a very strong odor. Room was not up to expectations with the pricing. Restroom was very small not enough spaces
Soggiorno di 1 notte ad agosto 2019
Risposta di Harry, il giorno 26 ago 2019
Hello there, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I do apologize about the odor, but having Kitchenettes, guest cooking occasionally does leave a odor. However, we do appreciate your business and will work hard to make sure our guest are taken care of. Thank you so much for your business and we look forward to seeing you in the future. Kind regards,

8/10 Buono

Viaggiatore verificato

Soggiorno di 1 notte a maggio 2019
Risposta di VJ, il giorno 27 mag 2019
Thank you for taking the time to leave us such a kind review. Reviews like yours keeps our spirits up and our drive going to provide the best experience to our guests while they also receive the best value. We are glad you had a great stay and hope to see you again.

10/10 Eccellente

Tameka

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful stay!
It was wonderful
Soggiorno di 2 notti ad aprile 2019
Risposta di VJ, il giorno 8 mag 2019
Thank you for taking the time to leave us such a kind review. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Kind regards

10/10 Eccellente

Kelley H.

perfect for what we needed
clean. easy access. could have used instructuons on how tue stove and air conditioner worked. took several tries to get them right. Good bed.
Soggiorno di 6 notti a gennaio 2019

10/10 Eccellente

Marcelyn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent customer service
Nice room. I left a suit jacket in the closet, and they called to let me know. It’s a very nice jacket, so I am very grateful.
Soggiorno di 1 notte a dicembre 2018
Risposta di VJ, il giorno 18 dic 2018
Thank you for taking the time to leave us such a kind review. Reviews like yours keeps our spirits up and our drive going to provide the best experience to our guests while they also receive the best value. Your tips are also very helpful for traveling guest that read this review. We are glad you had a great Stay and hope to see you again.

8/10 Buono

Viaggiatore verificato

Nice, Great.
Fast check-in, the pool is still closed because of repairs after Hurricane Harvey
Soggiorno di 1 notte a settembre 2018
Risposta di ., il giorno 10 set 2018
Thank you for providing us with these kind words. Your review will serve as encouragement to all the staff to continue to doing a great job. We all enjoyed your stay during your visit and hope to see you again in the future.

10/10 Eccellente

Tameka J

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was great rooms were nice!
Risposta di Harry, il giorno 4 apr 2018
It is such a pleasure to know you enjoyed your time with us! Thank you for staying with us and letting us know how your experience was We are glad you had a great Easter visit and hope to see you again

2/10 Terribile

Karen

Non mi è piaciuto: Personale e servizio e comfort della camera
Big Mistake_Horrible Experience
This was probably one of the worst experiences staying at a hotel. The air went out and I was given another room which overlooked a filthy pool. Second there was no way to keep the sun from beaming in my eyes because the drapes couldn't be closed!! Just will never stay there again!!!
Soggiorno di 2 notti a luglio 2017
Risposta di Melody, il giorno 22 lug 2017
Thank you for letting us know about your recent stay with us. We sincerely apologize for this inconvenience. I will talk with our maintenance staff and make sure this does not happen in the future. Hopefully you come back next time you are in the area so we can show you our best.

10/10 Eccellente

Dave

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Extremely Helpful
The front desk was awesome. My employer called with information concerning my early morning departure and they made sure I was aware and everyone else in my party!
Soggiorno di 1 notte a maggio 2017
Risposta di Melody, il giorno 7 lug 2017
Thank you for your review and comment, glad you all got the message(s) . Look forward to your next stay with us

6/10 Soddisfacente

Jamie

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Risposta di General Manager, il giorno 7 mar 2017
Thank you for taking the time to send us a review. Look forward to your next stay with us.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel was good. Room was clean. Lots of noise late night and early in the morning. Sounded like construction was going on next door or below my room
Risposta di General Manager, il giorno 7 mar 2017
Thank you for your on-line review. We would like to apologize for the noise due to construction. We look forward to your next stay with us.

8/10 Buono

michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good hotel
Hotel was good. Staff was friendly. Room was clean. Stayed for four nights. No issues
Risposta di General Manager, il giorno 7 mar 2017
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

8/10 Buono

Colvin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great

4/10 Scarso

Steven, fayette ille NC.

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
All of the pool furniture was a plastic material and every piece was broken in some form or fashion very cheap pool furniture
Risposta di Melody, il giorno 1 ago 2016
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I do apologize about the pool chairs. I just recently order new ones. However, we do appreciate your business and will work hard to make sure our guests are taken care of. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Risposta di Melody, il giorno 23 lug 2016
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

10/10 Eccellente

tina, Beaumont

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Content
Very relaxing for our 4 day stay. The staff was very attentive
Risposta di Melody, il giorno 4 giu 2016
Glad you enjoyed your stay with us. It was a pleasure to have you and your wonderful family here. Look forward to your next stay with us.

10/10 Eccellente

tina, Beaumont

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
awesome
The customer service truly impressed me. The price is great. I got more than I paid for. I stayed for 4 days.
Risposta di Melody, il giorno 4 giu 2016
Thank you for you wonderful comment regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Eccellente

Tina, Port Arthur Texas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Happy
My family and I were pleasantly surprised to find such an inviting room at a low rate. Clean and Updated. Customer service was perfect. We stayed for 4 days with 2 rooms and they met all of our needs.
Risposta di Melody, il giorno 28 mag 2016
Thank you for your on line review of our Hotel. We are glad you enjoyed your stay and look forward to serving you again in the near future.

4/10 Scarso

Viaggiatore verificato

Over priced
Moderate at best most facilities are smoke free this one was not. The hallway wrenched of smoke. It was not as nice I expected for the price I paid
Risposta di Melody, il giorno 4 giu 2016
We are sorry to hear that you were not pleased with your stay. we would like you to try us out again and will ensure you are not put on the smoking room floor.

4/10 Scarso

Mervyn

Non mi è piaciuto: Personale e servizio
OK for the price but....
First night no soap in the room, clean but the bath towels are very thin. Road noise from the freeway is very loud and all night. AC doesnt work too well. Not bad for the price, its a hotel for refinery turnaround workers, nothing more. Pay the extra $25 a night and stay somewhere nicer unless basic is good for you
Risposta di Melody, il giorno 4 giu 2016
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the internet. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
ONB
Great place to stay for extended periods of time. Stop and get a dozen eggs, bread, butter, and milk and settle in. Everything provided in the room for a long, comfortable stay..
Risposta di Melody, il giorno 31 ott 2015
Thank you for your excellent review on line. It is encouraging and motivating for our staff to excel even more. Look forward to serving you again in the future.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay!!
Risposta di Melody, il giorno 13 ago 2015
Thank you for your on line reveiw

10/10 Eccellente

Jessica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Risposta di Melody, il giorno 23 lug 2016
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

6/10 Soddisfacente

James, Nederland

Non mi è piaciuto: Pulizia e comfort della camera
One night stay
It was a nice room. But for the price I paid I would like to have a room that did not smell like it was moldy.. Other then that the accommodation where good...
Risposta di Melody, il giorno 23 lug 2016
Thank you for letting us know about your recent stay with us. We sincerely apologize for this inconvenience. I will talk with our housekeeping staff and make sure this does not happen in the future. Hopefully you come back next time you are in the Port Arthur Area so we can show you our best.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

8/10 Buono

Melody, Springdale

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Room
Great room, internet a little slow.