Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 14 su 29 recensioni" "
10 - Eccellente
14
Valutazione di 8 - Buono. 8 su 29 recensioni" "
8 - Buono
8
Valutazione di 6 - Soddisfacente. 3 su 29 recensioni" "
6 - Soddisfacente
3
Valutazione di 4 - Scarso. 3 su 29 recensioni" "
4 - Scarso
3
Valutazione di 2 - Terribile. 1 su 29 recensioni" "
2 - Terribile
1
8,6/10
Pulizia
8,0/10
Personale e servizio
8,0/10
Servizi
8,6/10
Condizioni e dotazioni della struttura
8,0/10
Ecosostenibilità
Recensioni
10/10 Eccellente
Cedric
Viaggio di lavoro
4 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Super!
Cedric
Soggiorno di 1 notte a febbraio 2024
Risposta di Management, il giorno 5 mar 2024
Thank you for taking the time to leave us such a kind review.Reviews like yours keeps our spirits up and our drive going to provide the best experience to our guests while they also receive the best value.We look forward to your next stay with us.
8/10 Buono
Omar
Viaggio di lavoro
25 lug 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Omar
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 25 lug 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We look forward to your next stay with us.
8/10 Buono
Viaggiatore verificato
Viaggio di coppia
11 dic 2019
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is right up tbe street from everything. Just a very short drive. The only thing i didn't like is that the bathroom had small roaches behink the sink that would come out at night.
Viaggiatore verificato
Soggiorno di 1 notte a dicembre 2019
Risposta di Harry, il giorno 18 dic 2019
Thank you for letting us know about your recent stay with us. We sincerely apologize for this inconvenience. I will talk with our housekeeping staff and make sure this does not happen in the future. Hopefully you come back next time you are in the Port Arthur Area so we can show you our best.
6/10 Soddisfacente
Thu Van
Viaggio con la famiglia
25 ago 2019
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Disappointment
Getting to the hotel you have to drive further out and and around to get to the hotel. Hallway has a very strong odor. Room was not up to expectations with the pricing. Restroom was very small not enough spaces
Thu Van
Soggiorno di 1 notte ad agosto 2019
Risposta di Harry, il giorno 26 ago 2019
Hello there,
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I do apologize about the odor, but having Kitchenettes, guest cooking occasionally does leave a odor. However, we do appreciate your business and will work hard to make sure our guest are taken care of.
Thank you so much for your business and we look forward to seeing you in the future.
Kind regards,
8/10 Buono
Viaggiatore verificato
26 mag 2019
Viaggiatore verificato
Soggiorno di 1 notte a maggio 2019
Risposta di VJ, il giorno 27 mag 2019
Thank you for taking the time to leave us such a kind review.
Reviews like yours keeps our spirits up and our drive going to provide the best experience to our guests while they also receive the best value.
We are glad you had a great stay and hope to see you again.
10/10 Eccellente
Tameka
22 apr 2019
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful stay!
It was wonderful
Tameka
Soggiorno di 2 notti ad aprile 2019
Risposta di VJ, il giorno 8 mag 2019
Thank you for taking the time to leave us such a kind review. I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.
We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
Kind regards
10/10 Eccellente
Kelley H.
27 gen 2019
perfect for what we needed
clean. easy access. could have used instructuons on how tue stove and air conditioner worked. took several tries to get them right. Good bed.
Kelley H.
Soggiorno di 6 notti a gennaio 2019
10/10 Eccellente
Marcelyn
15 dic 2018
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent customer service
Nice room. I left a suit jacket in the closet, and they called to let me know. It’s a very nice jacket, so I am very grateful.
Marcelyn
Soggiorno di 1 notte a dicembre 2018
Risposta di VJ, il giorno 18 dic 2018
Thank you for taking the time to leave us such a kind review.
Reviews like yours keeps our spirits up and our drive going to provide the best experience to our guests while they also receive the best value.
Your tips are also very helpful for traveling guest that read this review. We are glad you had a great Stay and hope to see you again.
8/10 Buono
Viaggiatore verificato
8 set 2018
Nice, Great.
Fast check-in, the pool is still closed because of repairs after Hurricane Harvey
Viaggiatore verificato
Soggiorno di 1 notte a settembre 2018
Risposta di ., il giorno 10 set 2018
Thank you for providing us with these kind words. Your review will serve as encouragement to all the staff to continue to doing a great job. We all enjoyed your stay during your visit and hope to see you again in the future.
10/10 Eccellente
Tameka J
2 apr 2018
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was great rooms were nice!
Tameka J
Risposta di Harry, il giorno 4 apr 2018
It is such a pleasure to know you enjoyed your time with us! Thank you for staying with us and letting us know how your experience was
We are glad you had a great Easter visit and hope to see you again
2/10 Terribile
Karen
17 lug 2017
Non mi è piaciuto: Personale e servizio e comfort della camera
Big Mistake_Horrible Experience
This was probably one of the worst experiences staying at a hotel. The air went out and I was given another room which overlooked a filthy pool. Second there was no way to keep the sun from beaming in my eyes because the drapes couldn't be closed!! Just will never stay there again!!!
Karen
Soggiorno di 2 notti a luglio 2017
Risposta di Melody, il giorno 22 lug 2017
Thank you for letting us know about your recent stay with us. We sincerely apologize for this inconvenience. I will talk with our maintenance staff and make sure this does not happen in the future. Hopefully you come back next time you are in the area so we can show you our best.
10/10 Eccellente
Dave
28 giu 2017
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Extremely Helpful
The front desk was awesome. My employer called with information concerning my early morning departure and they made sure I was aware and everyone else in my party!
Dave
Soggiorno di 1 notte a maggio 2017
Risposta di Melody, il giorno 7 lug 2017
Thank you for your review and comment, glad you all got the message(s) .
Look forward to your next stay with us
6/10 Soddisfacente
Jamie
28 feb 2017
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Jamie
Risposta di General Manager, il giorno 7 mar 2017
Thank you for taking the time to send us a review.
Look forward to your next stay with us.
8/10 Buono
Viaggiatore verificato
26 feb 2017
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel was good. Room was clean. Lots of noise late night and early in the morning. Sounded like construction was going on next door or below my room
Viaggiatore verificato
Risposta di General Manager, il giorno 7 mar 2017
Thank you for your on-line review.
We would like to apologize for the noise due to construction.
We look forward to your next stay with us.
8/10 Buono
michael
11 feb 2017
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good hotel
Hotel was good. Staff was friendly. Room was clean. Stayed for four nights. No issues
michael
Risposta di General Manager, il giorno 7 mar 2017
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.
8/10 Buono
Colvin
22 dic 2016
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great
Colvin
4/10 Scarso
Steven, fayette ille NC.
25 lug 2016
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
All of the pool furniture was a plastic material and every piece was broken in some form or fashion very cheap pool furniture
Steven
Risposta di Melody, il giorno 1 ago 2016
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I do apologize about the pool chairs. I just recently order new ones. However, we do appreciate your business and will work hard to make sure our guests are taken care of.
Thank you so much for your business and we look forward to seeing you in the future.
10/10 Eccellente
Viaggiatore verificato
17 lug 2016
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Viaggiatore verificato
Risposta di Melody, il giorno 23 lug 2016
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.
10/10 Eccellente
tina, Beaumont
22 mar 2016
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Content
Very relaxing for our 4 day stay. The staff was very attentive
tina
Risposta di Melody, il giorno 4 giu 2016
Glad you enjoyed your stay with us. It was a pleasure to have you and your wonderful family here.
Look forward to your next stay with us.
10/10 Eccellente
tina, Beaumont
21 mar 2016
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
awesome
The customer service truly impressed me. The price is great. I got more than I paid for. I stayed for 4 days.
tina
Risposta di Melody, il giorno 4 giu 2016
Thank you for you wonderful comment regarding your recent stay at our hotel.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
10/10 Eccellente
Tina, Port Arthur Texas
17 mar 2016
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Happy
My family and I were pleasantly surprised to find such an inviting room at a low rate. Clean and Updated. Customer service was perfect. We stayed for 4 days with 2 rooms and they met all of our needs.
Tina
Risposta di Melody, il giorno 28 mag 2016
Thank you for your on line review of our Hotel. We are glad you enjoyed your stay and look forward to serving you again in the near future.
4/10 Scarso
Viaggiatore verificato
15 mar 2016
Over priced
Moderate at best most facilities are smoke free this one was not. The hallway wrenched of smoke. It was not as nice I expected for the price I paid
Viaggiatore verificato
Risposta di Melody, il giorno 4 giu 2016
We are sorry to hear that you were not pleased with your stay. we would like you to try us out again and will ensure you are not put on the smoking room floor.
4/10 Scarso
Mervyn
26 set 2015
Non mi è piaciuto: Personale e servizio
OK for the price but....
First night no soap in the room, clean but the bath towels are very thin.
Road noise from the freeway is very loud and all night. AC doesnt work too well.
Not bad for the price, its a hotel for refinery turnaround workers, nothing more. Pay the extra $25 a night and stay somewhere nicer unless basic is good for you
Mervyn
Risposta di Melody, il giorno 4 giu 2016
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the internet. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
10/10 Eccellente
Viaggiatore verificato
23 ago 2015
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
ONB
Great place to stay for extended periods of time. Stop and get a dozen eggs, bread, butter, and milk and settle in. Everything provided in the room for a long, comfortable stay..
Viaggiatore verificato
Risposta di Melody, il giorno 31 ott 2015
Thank you for your excellent review on line.
It is encouraging and motivating for our staff to excel even more.
Look forward to serving you again in the future.
10/10 Eccellente
Viaggiatore verificato
8 ago 2015
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay!!
Viaggiatore verificato
Risposta di Melody, il giorno 13 ago 2015
Thank you for your on line reveiw
10/10 Eccellente
Jessica
9 lug 2015
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Jessica
Risposta di Melody, il giorno 23 lug 2016
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.
6/10 Soddisfacente
James, Nederland
8 lug 2015
Non mi è piaciuto: Pulizia e comfort della camera
One night stay
It was a nice room. But for the price I paid I would like to have a room that did not smell like it was moldy.. Other then that the accommodation where good...
James
Risposta di Melody, il giorno 23 lug 2016
Thank you for letting us know about your recent stay with us. We sincerely apologize for this inconvenience. I will talk with our housekeeping staff and make sure this does not happen in the future. Hopefully you come back next time you are in the Port Arthur Area so we can show you our best.
10/10 Eccellente
Viaggiatore verificato
24 apr 2015
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Viaggiatore verificato
8/10 Buono
Melody, Springdale
9 nov 2014
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera