4/10 Scarso
Kristen, North Aurora
30 apr 2024
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia
When we first arrived, the place seemed nice. Limited area for pet relief. We traveled with our 10lb dog and were given a pet friendly room that did have carpet. We arrived in the early evening and by 6am the next morning our dog was waking up and scratching. By 8am we noticed she was covered in hives. From head to toe. We called our vet and were instructed to give her Benadryl. We gave her the proper dose at about 9:30am. We were out and about all day. She was sleepy from the meds, but her itchiness was all but gone and she was in good spirits all day. We came back to the room at about 2:30pm and within 15 minutes her body was once again covered in hives. At this point we realized we couldn’t stay for the second night. We found a new hotel, the Sunseeker and packed our belongings. We showed the two women who were working at the front desk our dog and even they were horrified at how she looked. She had a giant hive on her forehead and the rest of the hives covered her whole back and even tail. We informed them we were leaving and staying somewhere else. Once we got home we contacted Expedia as we made our reservation through them. Expedia was very sympathetic and attempted to collect a partial refund. We just got word that the hotel will not issue a refund for the one night we didn’t stay. Since getting home our dog has had to go to the vet to help with her allergic reaction. Travelers with pets beware.
Kristen
Soggiorno di 2 notti ad aprile 2024