To begin with, we booked this hotel according to the amazing reviews it had. Firstly, it was so difficult to find. Address was led to someone’s home and where the actual property is, looks under construction. We chose this hotel for the spa and amazing indoor pool only when we checked in (3:30) we were told the pool and all amenities close at 4. The front desk told us it’s on their website, I double checked the amenities on their website and expedia, and there was no mention or information for ANY hours
When asked what else we can do, we were told we can explore outside. No empathy and no further assistance. We had a very limited view and asked if we could change rooms, instead we’re told there is no other rooms available. I could count the amount of people on my hands present at the hotel. There was no one there.
As it is off season, you would expect a 5 star hotel to have amenities open for their guests since there is almost nothing else open. The lack of emotion and empathy in the conversation completely ruined the rest of the evening for us as we drove around looking for open restaurants ourselves.
Overall, room was clean but main area smelled like urine with a cover up of essential oils. Hallways were dark and dingy during the day.
When I do come back to Portugal, I will not be staying here.