John, it would have been nice is you would have asked for help. Theres is a separate duckless heater and remote in that room. The stove works correctly if you know how to operate it correctly. I could have guided you. We havw a large kitchen and we have a huge amount of glassware in the kitchen cabinets on the oposite side of the kitchen. You just didn't look. We also have multiple coffee makers that works. If you have something like the Can opener braking you should have told us and we would deliver you a new one the same day. If there will be a next time please ask and you will receive everything and all your issues would have been resolve immediately.

The tile was was redone in the bathrooms and the AC units have been services and are working properly.

Kenneth, we have a smaller mini Castle house "2,400sqft" next door that sleeps 8 people which is more than 2 times less expensive that would have fit your small family well. This house was originally built for large groups and intended to host multiple families to be affordable. We have tree vines growing on the side of the brick in the front area on purpose and the last guest before you opened the window and closed it with one vine branch going inside. It was an easy fix. The neighbors chipmunk has been caught and the few ants the have been seen, sprayed and entire promises treated. Guest constantly use the driveway especially if they have larger vehicles. We are sorry to hear that you have not been satisfied and hope next time maybe you can stay at the smaller house which is much less expensive but in the same general downtown desired area.