6/10
Upon arrival they asked me for a cc as a guarantee. it appeared that my 3 credit cards were declined. I offered to leave cash. I was asked to cancel the booking and leave, despite having been a customer for years. I asked to retry and Then by changing pos the cards were accepted but no apology was made. I asked for the welcome btl… because it was part of the offer. No cleaning of the rooms for 3 days!!! but it was not specified in the offer, and in the bill an additional daily fee for amenities, despite the fact that there is only an 8 dollar btl of water in the room. I had great memory of this hotel, but this year is completely different. Staff is totally inadeguate for a 4 star. Never again. Ciaoooo
Giovanni
Soggiorno di 3 notti a giugno 2023
