Hall

Recensioni per Red Lion Hotel Portland Airport

3 out of 5
Red Lion Hotel Portland Airport
7101 NE 82nd Ave, Portland, OR

Recensioni

7,0

Buono

Valutazione di 10 - Eccellente. 588 su 2011 recensioni" "
Valutazione di 8 - Buono. 536 su 2011 recensioni" "
Valutazione di 6 - Soddisfacente. 390 su 2011 recensioni" "
Valutazione di 4 - Scarso. 287 su 2011 recensioni" "
Valutazione di 2 - Terribile. 210 su 2011 recensioni" "

7,4/10

Pulizia

7,6/10

Personale e servizio

6,2/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

john

Mi è piaciuto: Personale e servizio
Only issue I have was the flooring in my room was coming up in different areas
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 2 mag 2024
Dear john,Thank you for your feedback and 3 out of 5 ratings. We apologize for the issue with the flooring in your room. Your comment is valuable, and we'll address it promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to welcome you back for an improved stay.Sincerely, Hotel General Manager

10/10 Eccellente

Lisa, Portland

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great stay before an early flight
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 2 mag 2024
Dear Lisa,Thank you for the excellent rating! We're thrilled to hear that you had a great stay with us before your early flight. Providing a comfortable and convenient experience for our guests, especially those with early flights, is our priority. If there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel General Manager

10/10 Eccellente

Dawn

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had an issue with my card not working on door the staff came right to my room and showed me what i was doing wrong and she was very nice about it
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 2 mag 2024
Dear Dawn,Thank you for your perfect 5 out of 5 rating! We're delighted to hear that our staff promptly assisted you with the door card issue and did so in a friendly manner. Your positive feedback is greatly appreciated, and we hope to provide you with an excellent experience during any future stays.Sincerely, Hotel General Manager

8/10 Buono

Gayl

Mi è piaciuto: Personale e servizio
Convenient to airport -so it’s not very quiet- & to some basic eateries; all-in-all decent facility for the price
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Ofelia

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great shuttle service!
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 1 mag 2024
Dear Ofelia,Thank you for your feedback! We're thrilled to hear that you enjoyed our shuttle service during your stay. Providing convenient transportation options for our guests is important to us, and we're glad that it contributed to a positive experience for you. We look forward to welcoming you back again soon!Sincerely, Hotel General Manager

10/10 Eccellente

Andrea

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great customer service!
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 1 mag 2024
Dear Andrea,Thank you for your feedback! We're delighted to hear that you received great customer service during your stay with us. Providing excellent service to our guests is our top priority, and we're glad that our team was able to make your experience memorable. We look forward to welcoming you back again soon!Sincerely, Hotel General Manager

10/10 Eccellente

Elisabeth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great service
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 30 apr 2024
Dear ElisabethThank you for your glowing feedback! We're delighted to hear that you received great service during your stay. Providing exceptional service to our guests is our top priority, and we're thrilled that our efforts met your expectations. Your satisfaction is our greatest reward, and we look forward to the opportunity to welcome you back for another fantastic experience. We hope to see you again soon!Sincerely, Hotel General Manager

10/10 Eccellente

Chester A

Mi è piaciuto: Pulizia e personale e servizio
No restaurant
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 1 mag 2024
Dear Chester A,We apologize for any inconvenience caused by the lack of a restaurant on our premises. While we don't have an on-site restaurant, we're more than happy to provide recommendations for nearby dining options that you might enjoy. Additionally, if there's anything else we can assist you with during your stay, please don't hesitate to let us know. We're here to ensure you have a comfortable and enjoyable experience.Sincerely, Hotel General Manager

6/10 Soddisfacente

Kalie

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 1 mag 2024
Dear Kalie,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel General Manager

10/10 Eccellente

Migdalia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean and very quiet.
Soggiorno di 5 notti ad aprile 2024
Risposta di Hotel General Manager, il giorno 30 apr 2024
Dear Migdalia,Thank you for your perfect rating and feedback! We're delighted to hear that you found our hotel clean and very quiet during your stay. Providing a peaceful and comfortable environment for our guests is important to us, and we're glad we succeeded in meeting your expectations. We hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel General Manager

10/10 Eccellente

Pamala

Viaggio di gruppo
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Excellent staff!! She was wonderful, efficient and very helpful
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 30 apr 2024
Dear Pamala,Thank you for your perfect rating and glowing feedback! We're thrilled to hear that our staff member provided you with excellent service, efficiency, and helpfulness during your stay. We'll be sure to pass along your kind words to her. Providing top-notch service to our guests is our priority, and we're glad we succeeded in meeting your expectations. We look forward to welcoming you back again soon for another fantastic experience!Sincerely, Hotel General Manager

8/10 Buono

sondra

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 30 apr 2024
Dear Sondra,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

10/10 Eccellente

MaryAnn

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The shuttle service was great, even took us to a food court, shopping area. Super friendly day desk Assistant. Clean rooms.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 28 apr 2024
Dear MaryAnn,Thank you for your positive rating and feedback! We're thrilled to hear that you enjoyed our shuttle service and that our staff provided friendly assistance during your stay. It's also great to know that you found our rooms to be clean. Your satisfaction is important to us, and we hope to welcome you back for another excellent stay in the future!Sincerely, Hotel General Manager

6/10 Soddisfacente

BROOKE

Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 29 apr 2024
Dear BROOKE, Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon.Sincerely, Hotel General Manager

8/10 Buono

Alejandro

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Stay was good! Bathroom is out of date, but it works! Would stay again in cases of emergency!
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 27 apr 2024
Dear Alejandro,Thank you for sharing your feedback! We're glad to hear that your stay was good overall. While we're sorry to hear that the bathroom was out of date, we're pleased that it still served its purpose for you. Your input is valuable to us, and we'll take it into consideration as we work on improving our facilities. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, under better circumstances!Sincerely, Hotel General Manager

10/10 Eccellente

Naifo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel General Manager, il giorno 26 apr 2024
Dear Naifo,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel & staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Sincerely, Hotel General Manager

6/10 Soddisfacente

Daniel, Mead

Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
$10 parking fee was a bit of a surprise. Make sure to read the fine print as this was buried as "fee for parking" but no exact details to speak of. Need to have parking "validated" but this does not take away the fee...only allows you to get in and out of the lot. NO breakfast...should have stayed at the hotel across the way as there was free breakfast there. NO Elevators at all and was placed on the second floor and with a bad knee was hard to get up and down. Hallways smelled of smoke and carpets were old and dingy. I guess you get what you pay for but with the $10 parking should have stayed across the street as parking was free and continental breakfast was available. Lesson learned.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 26 apr 2024
Dear Daniel,We apologize for the unexpected 10 parking fee and any inconvenience caused by the lack of clarity in the booking process. We've already mentioned "paid parking" on our website and on several other websites. Your feedback regarding the absence of breakfast, lack of elevators, and condition of the hallways and carpets is duly noted. We will work to improve these aspects of our service to better meet our guests' expectations.Sincerely, Hotel General Manager

10/10 Eccellente

Steven

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 27 apr 2024
Dear Steven,Thank you for choosing our hotel and for your positive feedback with a 5-star rating in your review. Your appreciation greatly encourages and motivates our staff and hotel. We are committed to continually enhancing our hospitality and guest comfort. Serving guests like you is a delight, and your rating inspires us to further improve our service. We look forward to welcoming you back in the near future!Sincerely, Hotel General Manager

10/10 Eccellente

Tamra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel at a very reasonable price. The front desk people were so friendly and helpful. We will definitely stay here again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 25 apr 2024
Dear Tamra,Thank you for your perfect rating and wonderful feedback! We're delighted to hear that you had a very nice stay at our hotel and found it to be at a very reasonable price. It's fantastic to know that our front desk staff were friendly and helpful during your stay. Providing excellent service and value for our guests is important to us, and we're glad we could meet your expectations. We appreciate your kind words and look forward to welcoming you back for another great stay in the future!Sincerely, Hotel General Manager

8/10 Buono

Zoila, Redmond

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to PDX airport and the shuttle service was great!
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 23 apr 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel conveniently located near PDX airport and that you had a great experience with our shuttle service. Your satisfaction is important to us, and we appreciate your kind words. We look forward to hosting you again for another pleasant stay.Sincerely, Hotel General Manager

8/10 Buono

glenn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 22 apr 2024
Dear Glenn,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel General Manager

10/10 Eccellente

Sebastian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Felt welcomed and safe. Thanks
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 18 apr 2024
Dear Sebastian,You're very welcome! Thank you for your glowing feedback. We're delighted to hear that you felt welcomed and safe during your stay with us. Providing a welcoming and secure environment for our guests is our top priority, and we're glad we could deliver on that promise. We look forward to welcoming you back again soon!Sincerely, Hotel General Manager

6/10 Soddisfacente

Sarah

Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 19 apr 2024
Dear Sarah, Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon.Sincerely, Hotel General Manager

10/10 Eccellente

Toby

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 19 apr 2024
Dear Toby,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel General Manager

8/10 Buono

Theodore

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Quiet, comfortable beds. Friendly and helpful staff.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 18 apr 2024
Dear Theodore,Thank you for your feedback! We're pleased to hear that you found our hotel quiet, with comfortable beds, and that you encountered friendly and helpful staff during your stay. We're always looking for ways to improve, so if there's anything specific we could do to turn your next visit into a 5-star experience, please let us know. We value your input and hope to have the opportunity to welcome you back soon!Sincerely, Hotel General Manager

2/10 Terribile

David, Depoe Bay

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Front desk staff was inconvenienced by having to check us in. Made us stay upstairs, no elevator, even though the place was vacant. Will not stay at a red lion anywhere ever again.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel General Manager, il giorno 16 apr 2024
Dear David, We sincerely apologize for the inconvenience you experienced during check-in and the lack of accommodation regarding room placement. Your feedback is important to us, and we regret that we did not meet your expectations. We will address these issues with our front desk team to ensure a better experience for our guests in the future. We understand your frustration and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel General Manager

8/10 Buono

Marie Rose, PORTLAND

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
No nearby restaurant
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 16 apr 2024
Dear Marie Rose, Thank you for your rating and feedback. We're glad to hear that you had a positive experience overall. We understand that the availability of nearby restaurants is important for our guests, and we apologize for any inconvenience this may have caused during your stay. We'll take your feedback into consideration and explore options to enhance the dining experience for our guests. We appreciate your input and hope to welcome you back for another great stay in the future!Sincerely,Hotel General Manager

10/10 Eccellente

Jess

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy parking. Clean
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 16 apr 2024
Dear Jess, Thank you for your perfect rating! We're delighted to hear that you had a great stay with us and that you found our parking easy and our hotel clean. Providing convenience and cleanliness for our guests is essential, and we're thrilled that we could meet your expectations. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future!Sincerely,Hotel General Manager

8/10 Buono

Jamee

Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 16 apr 2024
Dear Jamee,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel General Manager

8/10 Buono

Brian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Cheap decent property close to the airport. Need a car to get food and you need to get ticket validated each time you leave.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 15 apr 2024
Dear Brian, Thank you for your review and feedback! We're glad to hear that you found our property to be affordable and conveniently located near the airport. We appreciate your input regarding transportation and dining options. We'll certainly take your comments into consideration to enhance our guest experience. We hope to have the opportunity to welcome you back in the future!Sincerely,Hotel General Manager

10/10 Eccellente

James

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the shuttle transport
Soggiorno di 3 notti ad aprile 2024
Risposta di Hotel General Manager, il giorno 15 apr 2024
Dear James, We're thrilled to hear that you loved our shuttle transport service! Providing convenient and reliable transportation options for our guests is a priority for us. Thank you for sharing your positive feedback, and we look forward to welcoming you back for another exceptional stay!Sincerely,Hotel General Manager

6/10 Soddisfacente

Joseph

Mi è piaciuto: Pulizia e personale e servizio
No breakfast provided, paid parking. I must have not read the full description upon booking or these items were left out. $10/day parking and no breakfast provided. They share the same parking lot with 2 other hotels. The benefit? They gave me free parking and validated my card since I was only there from midnight to 7am. So the service was good and the staff was very kind and helpful.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 15 apr 2024
Dear Joseph, We appreciate your positive remarks about our staff's kindness and helpfulness. We apologize for any confusion regarding parking and breakfast. While we share parking with neighboring hotels, we're glad we could accommodate your needs during your short stay. Thank you for sharing your experience and feedback.Sincerely,Hotel General Manager

4/10 Scarso

Terry

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 16 apr 2024
Dear Terry,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel General Manager

8/10 Buono

Brendt

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was as advertised. Clean and convenient. Its very industrial around the area. That is the only downfall.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 15 apr 2024
Dear Brendt, We're delighted to hear you found our hotel clean and convenient, meeting your expectations. However, we regret that the industrial surroundings were not to your liking. Thank you for your feedback; we'll continue striving to improve our guests' experiences.Sincerely,Hotel General Manager

6/10 Soddisfacente

Linda, GRAFTON

Front desk was super nice, friendly and helpful! You obviously pay for what you get. Good stay for the night.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 13 apr 2024
Dear Linda,Thank you for your feedback! We're glad to hear that you found our front desk staff super nice, friendly, and helpful. Providing excellent service is important to us, and we're pleased that we could meet your expectations in this regard. We understand that everyone has different preferences and expectations when it comes to accommodations, and we appreciate your understanding. We value your feedback and hope to have the opportunity to welcome you back for another stay.Sincerely, Hotel General Manager

10/10 Eccellente

Brandi

Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 2 mag 2024
Dear Brandi,Thank you for the 5-star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. We look forward to serving you again.Sincerely, Hotel General Manager

10/10 Eccellente

Kai

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
It was nice ,
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 13 apr 2024
Dear Kai,Thank you for your perfect rating! We're glad to hear that you had a nice stay with us. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel General Manager

4/10 Scarso

Joy

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Terrible sheets and blanket.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 12 apr 2024
Dear Joy,We apologize for the unsatisfactory quality of the sheets and blankets during your stay. Providing comfortable bedding is important to us, and we regret that we fell short of meeting your expectations in this regard. Your feedback is valuable, and we will address this issue with our housekeeping team to ensure that our linens meet the highest standards of cleanliness and comfort. We hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely, Hotel General Manager

10/10 Eccellente

Stephen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The front desk was friendly, communicative and accommodating. The room was very clean and the location was convenient to get to an early flight at PDX. Parking wasn’t free, but I didn’t have much flexibility to shop around. Overall, it served it’s purpose of being a place to crash for 7 hours between flights. The staff made it worth staying again for sure.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 10 apr 2024
Dear Stephen,Thank you for taking the time to share your positive experience with us! We're delighted to hear that our front desk staff was friendly, communicative, and accommodating, and that you found the room very clean. We understand the importance of convenience, especially for travelers with early flights, and we're glad our location served you well in getting to PDX. Your feedback about parking is duly noted, and we appreciate your understanding. We're thrilled that our staff made your stay enjoyable, and we look forward to welcoming you back for another comfortable stay in the future!Sincerely, Hotel General Manager

10/10 Eccellente

kathy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Price and transportation to pdx
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 11 apr 2024
Dear Kathy,Thank you for your perfect 5 out of 5 rating! We're delighted to hear that you were satisfied with the price and transportation to PDX (Portland International Airport). Providing convenient transportation options for our guests is important to us, and we're glad that we could meet your expectations in this regard. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future! Sincerely, Hotel General Manager

10/10 Eccellente

Lisa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tina R. at the front desk was amazing!
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 10 apr 2024
Dear Lisa,Thank you for your outstanding rating and for highlighting Tina's exceptional service at the front desk! We're thrilled to hear that she made your experience memorable. We'll be sure to pass along your compliments to her. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future!Sincerely, Hotel General Manager

10/10 Eccellente

Norman

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was great
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel General Manager, il giorno 9 apr 2024
Dear Norman,Thank you for your wonderful review! We're thrilled to hear that you had a great experience during your stay with us. Providing exceptional service and comfort for our guests is our priority, and we're delighted that we could meet your expectations. We hope to welcome you back again soon for another fantastic stay!Sincerely, Hotel General Manager

10/10 Eccellente

Roxana

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I like because is close to the airport, the cascadas center is very nice place for shopping, eat and spend time walking around
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 8 apr 2024
Dear Roxana,Thank you for your perfect rating and positive feedback! We're glad to hear that you enjoyed our proximity to the airport and found the Cascadas Center to be a nice place for shopping, dining, and leisure activities. Your satisfaction is important to us, and we appreciate your review. We hope to welcome you back for another great stay in the future!Sincerely, Hotel General Manager

8/10 Buono

Rochelle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Etc
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 8 apr 2024
Dear Rochelle,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel General Manager

10/10 Eccellente

Maria

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overall great stay. Near airport so you will hear airplanes but didn’t bother us.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 8 apr 2024
Dear Maria,Thank you for your perfect rating and positive feedback! We're delighted to hear that you had a great stay with us. We understand that proximity to the airport can result in some noise from airplanes, but we're glad to hear that it didn't bother you. Your satisfaction is important to us, and we appreciate your review. We hope to welcome you back for another excellent stay in the future!Sincerely, Hotel General Manager

10/10 Eccellente

Rodney

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel staff was very professional and they were always helpful
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 7 apr 2024
Dear Rodney,Thank you for your perfect rating! We're thrilled to hear that you found our hotel staff to be very professional and always helpful. Providing excellent service to our guests is our top priority, and we're glad that we met your expectations. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel General Manager

10/10 Eccellente

Roxana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I like this hotel because is near to the airport and downtown
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 6 apr 2024
Dear Guest,Thank you for your positive feedback! We're glad to hear that our convenient location near the airport and downtown met your needs. We look forward to welcoming you back on your next visit.Sincerely, Hotel General Manager

2/10 Terribile

Mark

Mi è piaciuto: Pulizia
Would not stay here again don’t even offer a doughnut in the morning for breakfast no continental breakfast no nothing not even a cracker. How cheap can you get particular for motel it’s over $100 a night.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 7 apr 2024
Dear Mark,We are sorry that our breakfast options during your stay disappointed you. We value your opinion and know how important it is to give our visitors a good breakfast experience. In the future, we will assess our breakfast offerings to make sure they live up to the expectations of our visitors. On your subsequent visit, we hope to have the chance to enhance your experience.Sincerely, Hotel General Manager

4/10 Scarso

Sherry

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Personale e servizio
The hotel counter person on the 9th was extremely unhelpful and borderline rude. Seemed to berate me for not understanding the parking system. I overheard conversations with other guests that demonstrated the same poor attitude. The person at the counter on the 4th was professional and welcoming.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel General Manager, il giorno 12 apr 2024
Dear Sherry,We apologize for the negative experience you had with our staff member on the 9th. Providing courteous and helpful service is a priority for us, and we regret that we fell short of meeting your expectations in this regard. Your feedback is valuable, and we will address this issue with our team to ensure that all guests receive the level of professionalism and hospitality they deserve. We hope to have the opportunity to provide you with a more positive experience in the future.Sincerely, Hotel General Manager

10/10 Eccellente

Deondre

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They did a really great job
Soggiorno di 3 notti ad aprile 2024
Risposta di Hotel General Manager, il giorno 5 apr 2024
Dear Deondre,Thank you for your positive feedback! We're glad to hear that you had a great experience during your stay with us. We hope to see you again soon!Sincerely, Hotel General Manager