2/10
What a terrible experience. The property requires an access code to enter the rooms and I didn't receive the access code for my first night. I spent more than 2 hours with hotels.com support while they tried to contact the property to get me into the room. I also tried contacting the property myself but they did not answer.
I did get into the property the next day but it left a sour taste in my mouth.
Worst of all, I contacted hotels.com for a refund and they said they cannot do it because the property has a cancellation policy that doesn't provide refunds.
I say avoid this property. There aren't too many bigger failures for a hotel than a guest not being able to gain entrance to the room they paid for.
Henry
Soggiorno di 4 notti a settembre 2023