Esterni

Recensioni per Delta Hotels by Marriott Preston

4 out of 5
Delta Hotels by Marriott Preston
Garstang Road, Broughton, Preston, England

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 450 su 989 recensioni" "
Valutazione di 8 - Buono. 320 su 989 recensioni" "
Valutazione di 6 - Soddisfacente. 125 su 989 recensioni" "
Valutazione di 4 - Scarso. 64 su 989 recensioni" "
Valutazione di 2 - Terribile. 30 su 989 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

8,2/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Giuseppe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad agosto 2019
Risposta di The Front Office Team , il giorno 2 ott 2019
Dear Valued Guest, Thank you for your feedback. We hope you decide to stay with us again soon. Kind Regards, The Front Office Team

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio e comfort della camera

10/10 Eccellente

Sonette

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024

6/10 Soddisfacente

Rameen

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Have stayed many times at this hotel and each time there appear to be a lack of amenities. This time, they had run out of dental kits. No phone chargers at reception. Quite an inconvenience. Seems to have gone down hill since the brand has changed to Delta
Soggiorno di 1 notte ad aprile 2024
Risposta di Steffy , il giorno 15 apr 2024
Dear Rameen,Thank you for taking the time to share your recent experience at the Delta by Marriott Preston with us. We appreciate your feedback regarding the lack of amenities and apologize for any inconvenience it may have caused. Rest assured, we take your concerns seriously and are actively working to improve in that area.Once again, we appreciate you taking the time to share your feedback and we look forward to serving you again soon!Kind Regards,The Front Desk team

10/10 Eccellente

Ramis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Martyna Kowalewska, Front Desk Team, il giorno 12 apr 2024
Thank you for your perfect rating! We are thrilled that you had an exceptional experience during your stay with us. If there's anything else we can do to make your next visit even better, please do not hesitate to let us know. We look forward to welcoming you back for another wonderful stay!Kind Regards

10/10 Eccellente

Mike

Soggiorno di 1 notte ad aprile 2024
Risposta di Martyna Kowalewska, Front Desk Team , il giorno 28 apr 2024
Dear MikeThank you for the perfect rating! We're delighted that you had a wonderful experience during your stay. If you have any further feedback or if there's anything else we can assist you with, please feel free to reach out. We look forward to welcoming you back for another great stay!Warm regards,

6/10 Soddisfacente

Isabelle

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Good breakfast!
Soggiorno di 1 notte ad aprile 2024
Risposta di Martyna Kowalewska, Front Desk Team , il giorno 4 apr 2024
Dear, IsabelleThank you for your positive feedback! We're delighted to hear that you enjoyed our breakfast. Your satisfaction is important to us, and we're glad that we could provide a pleasant dining experience during your stay.We hope to have the pleasure of welcoming you back again soon!Best regards,

10/10 Eccellente

Melwin Jose

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good facility and ambience and staff
Soggiorno di 1 notte a marzo 2024
Risposta di Steffy , il giorno 1 apr 2024
Dear Jose Melwin,Thank you for taking the time to share your recent experience at the Delta by Marriott Preston with us. Your valuable feedback is much appreciated and supports our desire to continuously improve the guest experience. Commitment to service and guest satisfaction is a focus for us and I am delighted to hear you enjoyed your stay. The pride and dedication the team here at the hotel takes in providing exceptional customer service to our valued guests is an integral part to ensure a great experience. Once again, we appreciate you taking the time to share your feedback and we look forward to serving you again soon! Kind Regards,The Front Desk team

10/10 Eccellente

Jayne

Soggiorno di 2 notti a marzo 2024
Risposta di Steffy , il giorno 6 apr 2024
Dear Jayne,On behalf of the team here at the hotel, I want to thank you for sharing your experiences with us during your recent stay at the Delta by Marriott Preston. Your valuable feedback is much appreciated and supports our desire to continuously improve the guest experience. Commitment to service and guest satisfaction is a focus for us and I am delighted to hear you enjoyed your stay. Once again, we appreciate you taking the time to share your feedback and we look forward to serving you again soon! Kind Regards,The Front Desk team

8/10 Buono

Andrew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel, was very quiet which suited us perfectly. Staff were so helpful and friendly. Thank you
Soggiorno di 1 notte a febbraio 2024
Risposta di Brenno, il giorno 8 feb 2024
Dear Andrew, We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

8/10 Buono

Terry

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Pleasant enough stay for two nights, good breakfast selection, but staff not clearing tables very effectively,.
Soggiorno di 2 notti a gennaio 2024
Risposta di Front Desk Team, il giorno 29 gen 2024
Dear Terry,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed your two-night stay and appreciated our breakfast selection. However, we apologize for any inconvenience caused by the effectiveness of our table clearing. Rest assured, we'll address this issue with our staff to ensure a smoother dining experience for our guests in the future. We value your input and hope to welcome you back for an even more pleasant stay.Kind Regards

8/10 Buono

Chris

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Front Desk, il giorno 18 gen 2024
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to share your feedback. Your scores help us a lot to identify areas of improvement, please do not hesitate to contact us if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

10/10 Eccellente

Zahra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Delta by Marriott Preston, il giorno 14 gen 2024
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to share your feedback. Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

10/10 Eccellente

Ziyu

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Delta by Marriott Preston, il giorno 15 gen 2024
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to share your feedback. Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

8/10 Buono

Gill

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Brenno, il giorno 8 gen 2024
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

10/10 Eccellente

Wendy

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Brenno Almada, il giorno 25 dic 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

10/10 Eccellente

Daryl

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Brenno Almada, il giorno 25 dic 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

8/10 Buono

Danielle

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Service & location good - gym getting refurbished
The room hadn't been cleaned very well as my 3 yr old kept on finding red feathers from a previous guest's feather boa under the beds. The gym was getting refurbished when we stayed at the hotel. Unfortunately we were only informed of this 24 hours before. As active people we were disappointed as the alternative equipment was sparse and in a very hot room overlooked by the reception area - not a great experience. We did complain about this and received a small discount on a breakfast one morning. The breakfast was pretty good with lots of choice. The pool area was good although we hadn't seen that under 5's couldn't swim until 9am so we had a very disappointed toddler at 7am. Thankfully we could entertain him with the discounted breakfast. Service was good at the reception and at beeakfast. We only used the evening bar to get some milk for the toddler, which the staff happily provided which was very appreciated. The location is good, right near the motorway and just outside of Preston along a leafy road. Parking was easy but understandably busy on the weekend.
Soggiorno di 2 notti a dicembre 2023
Risposta di Josephine , il giorno 16 dic 2023
Dear Danielle,Thank you for taking the time to share your feedback about your recent stay with us. I'm pleased to hear that you enjoyed the breakfast and found our staff service good. The issues with the red feathers are certainly not the standard of service we strive to offer. Your comments are valuable, and we will address these concerns to ensure a more comfortable and seamless experience for our guests. Rest assured, we will look into the issues you've raised and take corrective measures to prevent them from happening in the future. If there's anything else we can do to make your future stays more enjoyable, please don't hesitate to let us know. We value your feedback and appreciate your understanding. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an improved experience.

8/10 Buono

Martin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Front Desk Team, il giorno 17 dic 2023
Thank you for taking the time to give us your feedback, it is very important to us.We are so glad you enjoyed your stay with us and we hope to have you again soon!The Front Desk Team at Delta By the Marriott Preston

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Ellie, il giorno 12 dic 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to share your feedback. Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston. Kind regards

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Brenno, il giorno 22 nov 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

10/10 Eccellente

Ousman

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Brenno, il giorno 14 nov 2023
Dear Ousman, We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.Kind Regards

10/10 Eccellente

Mark

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were all very friendly. Family room was great. Swimming pool was very good. Excellent quality breakfast and choice. Bar area was large with two free shuffle board tables in an adjoining room. We stayed two nights. Lovely quiet location but close to the M55 and ten minute drive into Blackpool.
Soggiorno di 2 notti a novembre 2023
Risposta di Brenno Almada, il giorno 6 nov 2023
Dear Mark, Thank you for choosing Delta Hotels by Marriott Preston for your recent stay and for taking the time to share your experience.We're thrilled to hear that you had a great time in our family room and that the facilities, especially the swimming pool, met your expectations. It's fantastic to know that you enjoyed our excellent quality breakfast and the variety of choices available.The feedback about our bar area and the free shuffle board tables is appreciated. We're delighted that you found our location convenient—close to the M55 and only a short drive away from the vibrant town of Blackpool.It's wonderful to know that our staff's friendliness made a positive impact on your stay. Your kind words mean a lot to us, and we look forward to hosting you again for another enjoyable experience.Warm regards,

10/10 Eccellente

Laura

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great pit stop for families
Really friendly welcome each time (we stayed here on our way from Edinburgh to London and on the way back again as a pit stop for one night!) We have two young boys (4 and 8) and the staff are always really friendly to them and their slightly wild antics. Rooms are comfortable and have everything we need. We always use the pool and it’s clean, can be busy but not much the hotel can do about that. Didn’t eat dinner but breakfast has a good selection and very limited single use products. We’ve stayed here 5 times now which is best review I can give!
Soggiorno di 1 notte a ottobre 2023
Risposta di Brenno, il giorno 25 ott 2023
Dear Laura, On behalf of the entire hotel team, we want to thank you for sharing your experience with us during your recent stay at the Delta by Marriott Preston.It is always encouraging to hear positive feedback like yours, and I am really pleased to hear that you enjoyed your time with us.Please note your feedback has been shared with the hotel team as a way of understanding how we can continue to deliver great experiences. Thank you for staying at the Delta by Marriott Preston and we hope you choose us again whenever your travels bring you back to Preston.Kind Regards

10/10 Eccellente

Susan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a ottobre 2023
Risposta di Josephine , il giorno 22 ott 2023
Dear Susan,Thank you for sharing your positive feedback! We appreciate your kindness and are so glad that you had a great experience with us. We strive to provide the best customer service, and we're glad to hear that we succeeded. Thanks again!

10/10 Eccellente

Ian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Delta Hotels by Marriott Preston, il giorno 22 ott 2023
We are so glad you enjoyed your time here with us and we hope you will choose to stay again!Thank you!

8/10 Buono

Kenneth

Soggiorno di 2 notti a ottobre 2023
Risposta di Josephine , il giorno 22 ott 2023
Dear Kenneth,Thank you for choosing the Delta by Marriott Preston for your recent stay and for sharing your positive feedback. We are glad that you had a great experience with us.

10/10 Eccellente

Josephine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Brilliant
Soggiorno di 3 notti a ottobre 2023
Risposta di Delta Hotels by Marriott Preston, il giorno 18 ott 2023
We are so glad you enjoyed your stay with us! We hope to have you again soon!The Front Desk Team at Delta By the Marriott Preston

10/10 Eccellente

Julie

Soggiorno di 1 notte a ottobre 2023
Risposta di Delta by Marriot Preston, il giorno 17 ott 2023
Thank you so much for your feedback! We are very glad you enjoyed your stay!

10/10 Eccellente

Scott

Soggiorno di 1 notte a ottobre 2023
Risposta di The Delta Hotel Preston Team, il giorno 8 ott 2023
Thank you for your feedback Scott, we look forward to welcoming you to our hotel again. Warmest Regards

10/10 Eccellente

Joanne

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ideal location for us
Lovely little mini break. Relaxing
Soggiorno di 1 notte a settembre 2023
Risposta di Brenno, il giorno 7 ott 2023
Dear Customer, We are delighted to hear that you enjoyed your mini-break at our hotel and that it provided you with a relaxing experience. Our team works hard to create a welcoming and comfortable environment for our guests, and your positive feedback is greatly appreciated.If you have any further comments or if there's anything specific that made your stay enjoyable, please feel free to share. We're here to ensure that you have memorable and pleasant experiences with us.Thank you for choosing our hotel for your break, and we look forward to having the opportunity to welcome you back in the future. If you have any future travel plans or if there's anything we can assist you with, please do not hesitate to reach out.Kind Regards

8/10 Buono

Alex

Soggiorno di 1 notte a settembre 2023
Risposta di Brenno, il giorno 7 ott 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Non mi è piaciuto: Pulizia
Not Great
Nice Hotel with nice bar area. Make sure you shop around for pricing - Hotels.com was the best price. One of our family members booked direct and was told they would receive the best rate but paid £75 more for the same room during the same dates - staff couldn't have been less helpful or interested on check in and there was apparently no manager in from Friday till Monday. Make sure you check the additional charges are accurate on check out. If you have young children and plan on going swimming check the rules and adult to child ratio required. We stayed for 3 nights and there was no housekeeping during our stay. The pub/restaurant at the end of the road was really nice. Overall the stay was ok - I wouldn't be in a hurry to go back. There was a girl on reception that had recently started who was pleasant and helpful as were the staff in the bar/restaurant.
Soggiorno di 3 notti a settembre 2023
Risposta di Brenno, il giorno 7 ott 2023
Dear Customer, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your detailed review as it helps us identify areas for improvement.We apologize for the inconsistencies you experienced during your stay, especially regarding pricing, staff interactions, and housekeeping service. This is certainly not the level of service we strive to provide, and your comments will be shared with the relevant teams to ensure we address these issues and provide a better experience for our guests in the future.We're pleased to hear that you found the bar area and the nearby pub/restaurant to your liking and that some of our staff members made a positive impression.We take your feedback seriously, and we are committed to enhancing our guests' experiences. If you have any further comments or if there's anything else you would like to share, please do not hesitate to reach out.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Brenno, il giorno 7 ott 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

10/10 Eccellente

Laura

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di Brenno, il giorno 7 ott 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

4/10 Scarso

MOHAMMED

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023
Risposta di Brenno, il giorno 10 set 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

8/10 Buono

chung wai Timothy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Brenno, il giorno 10 set 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

10/10 Eccellente

valerie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad agosto 2023
Risposta di The Front Desk Team, il giorno 24 ago 2023
Thank you for the great feeback

10/10 Eccellente

Rita

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel to visit.
We visit every year with our grandchildren and was very surprised and pleased with the refurbishment going on , the fitting of new carpets and workmen painting did not detract from a wonderful stay. The breakfast is second to none and fabulous leisure facilities are the best.
Soggiorno di 2 notti ad agosto 2023
Risposta di The Front Desk Team, il giorno 21 ago 2023
Thank you so much for the great feedback. We hope to have you with us again soon.

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023
Risposta di The front desk team, il giorno 15 ago 2023
Thank you for the great feedback

10/10 Eccellente

Ludovic

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Quite nice, pool is a bit busy but overall very nice
Soggiorno di 1 notte ad agosto 2023
Risposta di The Front Desk Team, il giorno 14 ago 2023
Thank you for taking the time to leave us a great feedback

10/10 Eccellente

Rizwan

Mi è piaciuto: Pulizia e personale e servizio
We didnt like the fact that it was such a long process to extend our stay and that the reception was not able to do it for us.
Soggiorno di 1 notte ad agosto 2023
Risposta di Brenno, il giorno 10 set 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

10/10 Eccellente

Giulio

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fantastic staff, great facilities and a killer breakfast
Soggiorno di 1 notte ad agosto 2023
Risposta di The Front Desk Team, il giorno 7 ago 2023
Thank you so much for the amazing feedback

10/10 Eccellente

Claire

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beautiful Hotel
We had an overnight stay to celebrate our Wedding Anniversary, we got married at this hotel 22 years ago. It’s still just as beautiful, the staff are so friendly and the food is amazing!
Soggiorno di 1 notte ad agosto 2023
Risposta di The Front Desk Team, il giorno 7 ago 2023
Thank you for leaving us such a lovely feedback

10/10 Eccellente

Rosetta

Soggiorno di 1 notte ad agosto 2023
Risposta di The Front Desk Team, il giorno 7 ago 2023
Thank you for the great feedback

4/10 Scarso

Marianne

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad agosto 2023
Risposta di Brenno, il giorno 10 set 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

10/10 Eccellente

Neil

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad agosto 2023
Risposta di The Front Desk Team, il giorno 7 ago 2023
Thank you for the great feedback

6/10 Soddisfacente

Yong

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a luglio 2023
Risposta di Brenno, il giorno 10 set 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.

10/10 Eccellente

Martin

Soggiorno di 1 notte a luglio 2023
Risposta di The Front Desk Team, il giorno 7 ago 2023
Thank you for the great feedback

4/10 Scarso

Helen

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Appalling customer service at check-in
I'm really disappointed to report our exceptionally bad check in experience. An experience that had such an impact on the rest of our 2 night stay and a reason not to visit again. After 6 hours of travelling we arrived at the hotel at 3.15pm ready to check in. It was obvious from the silence that there was an issue. It transpired that our room wasnt ready. We were offered another family room ( one less comfortable than we booked - double.bed and sofa.bed ) which we declined. I asked Elle how long the wait would.be, however she said she didnt know as the cleaning staff had many rooms to clean and would be hard to say ? Again more silence...and confusion on my part....especially as we had arrived AFTER check in opens. I then requested if our room could be prioritised over the others being cleaned, given me, my husband and 2 children were standing in the lobby ! Elle said she would check...but no one picked up the phone. Again more.silence. I then asked if she could call me when she managed.to reach someone with a response....as waiting an indefinite amount of time wasnt what i had hoped ( and paid for !) . At this point, the offer to wait in the bar/with a drink or suggestion of a swim...or anything demonstrating good customer service would have been welcomed. Instead more silence...... It was at that point i voiced my upset....only to be met with the response from Elle that check in was FROM 3pm !!! Suggesting it was unreasonable to expect my room ready. Disappointing
Soggiorno di 2 notti a luglio 2023
Risposta di Brenno, il giorno 10 set 2023
We are delighted to have been your chosen hotel during your recent stay in Preston. Thank you for taking the time to fill our guest satisfaction survey.Your scores help us a lot to identify areas of improvement, please do not hesitate to contact me if you would like to share any additional feedback. Thank you for staying at the Delta by Marriott Preston and we hope you choose to stay with us whenever your travels bring you back to Preston.