Hotel staff were very professional, accommodating, and friendly! Spa was perfect and relaxing! We had a room next to the elevator which was noisy when the elevator was in use at all times. So if you have any room next to the elevator, you will always here it going up and down at all hours of the day or night. Other than the elevator noise, hallway noise is quite noticeable from people talking or running in the hailing ways, or moving and bouncing things on the floors from rooms above you. The room had a very large balcony with a fantastic view of the mountains. We would still recommend and stay at this hotel even with these inconviences.