Hotel con servizio concierge a Pudong

"Eccellente servizio."

"While planning trips around the world, this is the first, and hopefully last, time I've arrived at a Novotel (4 stars) and received such a rude welcome from the reception staff: no welcome greeting, completely unprepared to receive 24 people in 15 rooms. But the most offensive thing was that while I was speaking English, she responded to my guide in Chinese, and even though I said I only spoke English, she continued to converse in Chinese! When we were assigned the rooms, at least half smelled of smoke, and our rooms were all non-smoking. We managed to change three of them. Breakfast is on the 50th floor (a revolving restaurant), which is accessed via 2-3 elevators (depending on which one you take first). On the 48th floor, you have to make a mandatory elevator change to reach the 50th, which involves a walk through the desolate area of ​​the floor. Breakfast is quite good, but poorly organized, so you have to go around the restaurant every time you want something. Rooms are spacious but dated, with only one USB port hidden next to the TV, which doesn't charge phones properly. The bathroom is a good size, but could use a makeover. Finally, the last sore point is the pool: nice size, beautiful view, but the outside temperature is like a refrigerator... When you leave, they obviously say goodbye without thanking you for being there...I asked to speak to the hotel manager, who, of course, made sure not to show up."

"Great stay, only minus is that there was a strange smell entering the room (not very strong , did not bother after some minutes). The views are amazing and breakfast was excellent. "

"Eccellent!"

"On arrival they propose to me the lounge floor , as many time in Asia this is the better solution to have breakfast with reduced number of people and afternoon fingerfood and drinks, I suggest to choose this lounge service who is very good. Very kind a manager called Stefan who is European , he especially know how to do his job!"