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Recensioni per Villa de Sierra Vista

3 out of 5
Villa de Sierra Vista
69 Abanico Road, Puerto Princesa, Palawan

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 5 su 14 recensioni" "
Valutazione di 8 - Buono. 3 su 14 recensioni" "
Valutazione di 6 - Soddisfacente. 1 su 14 recensioni" "
Valutazione di 4 - Scarso. 5 su 14 recensioni" "
Valutazione di 2 - Terribile. 0 su 14 recensioni" "

8,6/10

Pulizia

7,6/10

Personale e servizio

4,0/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

Recensioni

4/10 Scarso

Maria

Soggiorno di 4 notti a gennaio 2024
Risposta di The Hotel Management, il giorno 9 gen 2024
Thank you for staying in our Hotel and we appreciated your reviews.

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful, clean little hotel . Bargain for $30.00. It’s just unfortunate that phone line in the room wasn’t fixed . Owner should look into it as it’s annoying to walk up and down the stairs everytime you need something. Staff are very , very accommodating.
Soggiorno di 1 notte a dicembre 2019
Risposta di Rosario, il giorno 16 gen 2020
Sorry to hear this, but we appreciate your review. Very unfortunate that it was during your stay that the cable line was broken. Upon knowing we have it fixed already. We (with the staff) are very happy that you appreciate our service to you. Thank you for staying with us! and hope to see you again!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2019
Risposta di Rosario, il giorno 16 gen 2020
We appreciate your review Thank you for staying with us!

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Staff are Friendly but poor service. Sink not working will we gave to carry heavy lauggage coz no elevator. No restaurant near. House keeping not good we gave to ask all the time our towel toilet paper. Not happy.
Soggiorno di 2 notti a dicembre 2019
Risposta di Chato, il giorno 2 gen 2020
We are sorry that you feel that, upon asking our staff what had happened, they reported that you haven't told us that you were asking for a make-up-room before you left for your tour, and in case you forgot to tell, we have a door-sign card that you can put inside the door knob for us to know that you wanted a make-up-room. basic needs such as towel and toilet paper is readily available at the Front Office Our staff is doing everything they can to make every guest's stay comfortable. Meantime, please say regards to your father. your dad is already a friend of the staff, they even had pictures with them. Again, we are sorry that you feel unhappy. Best Regards,

4/10 Scarso

Viaggiatore verificato

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
No good service
We booked a room for four nights. However, there is no refund. Write a letter and talk to the customer service staff. No reply was given. I also want to change the evaluation. The experience is very poor. I hope the customer service can refund my room fee. I didn't use it at all
Soggiorno di 4 notti a ottobre 2019
Risposta di Chato, il giorno 23 nov 2019
Sir, you booked for four nights and we reserved it for you....it is not our fault that you did not show up in our hotel. The room was reserved to you and i assumed that you read the policy before making your booking. if you mistakenly made your booking with us, you should have cancelled it ahead of time to avoid no show fee.

10/10 Eccellente

JOHN RONALD

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Two thumbs up...
The ambiance of the hotel was very nice. Room was very spacious and clean. Staff are very helpful and service is great. Overall our stay with Villa de Sierra Vista was superb...
Soggiorno di 8 notti ad agosto 2019
Risposta di Rosario, il giorno 1 set 2019
Thank you for your reviews, our pleasure to be of service to you sir, Hope to see you again. Best Regards, VSV Team

10/10 Eccellente

GEORGIOS

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2019
Risposta di Chato, il giorno 15 ago 2019
We appreciate your reviews. We are happy to be of service to you. See you soon.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A quite and relaxing stay.
Very clean hotel and relaxing stay at Villa de Sierra Vista. Simple breakfast with coffee and juice. The only issue we had is that the WiFi did not work in the lower level where our room was. We had to go to the lobby area to use the WiFi. Overall a good experience with friendly staff.
Soggiorno di 1 notte a febbraio 2019
Risposta di Chato, il giorno 20 feb 2019
Thank you for your reviews, your feedback will help us improve our services to our valued guests. and so we are glad to tell you that we have resolved the issue about the internet. We are now at 50mbps and putting our access point for the whole building. Hope to be of service to you again. Best Regards

8/10 Buono

Stig

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2018

10/10 Eccellente

Joy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

4/10 Scarso

Martin, bangkok thailand

Non mi è piaciuto: Personale e servizio e comfort della camera
Overlooking the mangroves, single room was poor
I arrived early fresh from the previous hotel. The receptionist said check in time is 2pm although this is not mentioned in my expedia itenary. I waited in the lobby while the receptionist played loud religious music in a self congratulating manner. My single room was not upstairs with a great view of the mountains, no it was in the basement. A small bare cell like room, the bed was medium comfort, the bathroom average for philippines. There was a big storm that shutdown the electricity,wifi and even one of the mobile telephone companies. The hotel was sort of slightly classy but was spoilt by ungenerous attitudes and poor customer care. At night it was exceedingly peaceful, you will get a good sleep, if you dont mind the bed. Next the breakfast, again the mean spirit showed, the included breakfast was a barebones meal, cold egg, a few slices of scrappy palawan sliced bread, old tasting brewed coffee. you were encouraged to upgrade to a paying breakfast. I left nearly all of it despite being hungry. I do not revommend the single rooms at all, although the doubles look better and are upstairs, i guess. I hated staying here, mean petty management and annoying receptionist. I was very glad to leave.

6/10 Soddisfacente

Marilyn, CA

Mi è piaciuto: Pulizia e comfort della camera
Comfortable,far from city/activity
Comfortable but had to cut stay short to catch a ride to el nido,to get to Coron Is...will stay PP much longer

8/10 Buono

J

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice villa
It was 3 lovely nights in this villa. We were amazed of the place, the villa itself and the view. The room is nice with big bathroom and nice comfortable bed but we missed having a small fridge in the room. Fridge is in the kitchen which is locked up after 10 pm. Free continental breakfast is ok, small portion. If you want another kind of breakfast then you have to pay extra. Laundry service is expensive, have to pay by piece. Beers and beverages expensive. Nice staff, very accomodating and even gave us a tour in their pond and helped us with tours around PP. This villa is just around 30 mins ride in trike to town which is just perfect when going out for dinner in the evening.

4/10 Scarso

Coralie, Lausanne

Mi è piaciuto: Pulizia e personale e servizio
Correct pour un passage express à Puerto Princessa
Nous y sommes restés une nuit, en repartant d'El Nido. C'est un hôtel correct, un peu loin des restaurants. Nous étions dans la chambre à côté de la reception qui résonne beaucoup. La route est également désagréable lorsqu'on a besoin de calme pour dormir. Le personnel était très sympathique. Le déjeuner n'était, en revanche, pas bon. Un demi oeuf brouillé, deux pains de mie avec beurre sans confiture et un jus de fruit chimique.