Dear Mr. Paolo, Greetings from Novotel Pune! It is our immense pleasure to have you as our guest and also hearing from you the feedback about your stay. Your feedback means a lot to us and We strive to create an experience of “home away from home” for our guests and for that we go extra miles to make the happen. See you again very soon. Warm Regards Novotel Pune

Dear Sneha, Thank you for the positive feedback! We're glad you enjoyed the food.Warm Regards,Rahul Panwar

Dear Deepak,Thank you so much for your heartfelt feedback! We're thrilled to hear that you've enjoyed your stay at our property for the third time, especially during this special visit with your family. It's wonderful to know that you had an excellent experience and appreciated the delicious food we offer.Our team is truly dedicated to providing outstanding service, and we're delighted to hear that you found the staff behavior to be excellent. We appreciate your loyalty, and we look forward to welcoming you and your family back for many more memorable experiences.Thank you once again for choosing us, and we can't wait to host you and your family on your future visits.Warm Regards,Rahul Panwar

Dear Rajesh,Thank you for your acknowledgment! If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your understanding and look forward to the opportunity to serve you better in the future. Safe travels!Warm Regards,Rahul Panwar

Dear Guest,I sincerely apologize for the inconvenience you experienced during your recent stay regarding the shower flooding and the musty smell. Your feedback is invaluable to us, and we want to assure you that we take these matters seriously.Our maintenance team has been alerted about the shower issue, and they are working to resolve it promptly to prevent any future occurrences. Additionally, we will be addressing the musty smell to ensure a more pleasant environment for our guests.Your comfort and satisfaction are of utmost importance to us, and we regret that we fell short during your stay. Please accept our apologies, and rest assured that we are taking the necessary steps to rectify these issues.If there is anything else you would like to share or if there are specific details you feel we should be aware of, please feel free to reach out. We appreciate your understanding and the opportunity to improve based on your feedback.Thank you for bringing this to our attention, and we hope to have the chance to welcome you back for a more positive experience in the future.Warm Regards,Rahul Panwar

Dear Nitzan,Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay at our hotel, appreciated the good breakfast, and were satisfied with the service.Our team is committed to providing excellent service, and we are pleased to know that you found our location convenient. Your feedback is truly encouraging and motivates us to continue delivering exceptional experiences for our guests.If there's anything specific that stood out to you or any additional comments you'd like to share, please feel free to let us know. We value your feedback and are grateful for your kind words.We look forward to the pleasure of welcoming you back on your future visits, and thank you for choosing our hotel.Warm Regards,Rahul Panwar

Dear Tushar,Thank you for your concise and positive feedback! We're thrilled to hear that you found our hotel well located and clean. Providing a convenient and clean environment for our guests is a top priority, and it's rewarding to know that we met your expectations.If there are any specific features or services that stood out to you, or if there's anything else you'd like to share about your experience, please feel free to let us know. Your satisfaction is important to us, and we appreciate your feedback.We look forward to the opportunity to welcome you back for another enjoyable stay in the future. Thank you for choosing our hotel.Warm Regards,Rahul Panwar

Dear Tushar,Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed good rooms, experienced excellent service, and relished the food during your stay. Providing a comfortable and pleasant experience for our guests is our priority, and it's rewarding to know that we met your expectations on multiple fronts.Your satisfaction is important to us, and we appreciate you taking the time to share your thoughts. If there's anything specific that stood out to you or any suggestions you'd like to provide, please feel free to let us know.We look forward to the pleasure of welcoming you back for another wonderful experience in the future. Thank you for choosing us!Warm Regards,Rahul Panwar

Dear Shubham,Thank you for taking the time to share your feedback with us. We are thrilled to learn that you had a positive experience during your stay and appreciate your generous four-star rating.It's wonderful to hear that you found our rooms, service, and food to be of high quality. Your satisfaction is our utmost priority, and your feedback motivates us to continuously strive for excellence.If there are specific aspects you feel could enhance your experience and bring it to a five-star level, we'd love to hear your suggestions. We value your input and are committed to providing the best possible service to our guests.We hope to have the pleasure of welcoming you back in the future and earning that fifth star from you.Warm Regards,Rahul Panwar

Dear Guest,I'm truly sorry to hear about the unsatisfactory conditions you encountered during your first night with us. This is certainly not the experience we aim to provide our guests. Your feedback is incredibly valuable, and I want to assure you that we are taking immediate action to address these issues. Our maintenance and housekeeping teams are working diligently to rectify these concerns to ensure that such incidents do not recur. We appreciate you bringing this to our attention, and if there's anything else we can do to make amends or improve your stay, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities.

Dear Guest,I'm deeply sorry for the unprofessional and unacceptable experience you had during your stay. Your feedback is crucial, and I want to extend my sincerest apologies for the inconvenience caused by our staff's behavior and the mishandling of the room extension. This falls far below the standard of service we aim to provide. We're investigating this matter internally to ensure corrective measures are taken immediately. Your frustration is completely understandable, and I assure you that we're taking steps to prevent such issues from occurring in the future. Your comfort and satisfaction are of utmost importance to us, and we hope to have the opportunity to regain your trust in the future. If there's anything further we can do to address this situation, please reach out to us directly.

Dear Guest,I'm incredibly sorry for the multiple inconveniences you faced during your stay. Your experience falls short of the standards we strive for, and I truly apologize for the issues with the telephone lines, AC, TV, mini-refrigerator, and the delay in receiving towels. This is certainly not the level of service we aim to provide.We're investigating these issues internally to ensure immediate rectification and prevent such occurrences in the future. Your feedback is invaluable in helping us address these shortcomings and improve our services. Should you consider staying with us again, I can assure you that we'll do our utmost to make your experience exceptional. If there's anything more you'd like to share or if we can assist you in any way to make up for these inconveniences, please let us know. Your comfort and satisfaction are our top priorities.

Dear Guest,Thank you very much for sparing your valuable time to review us with a positive feedback.We look forward to welcome you back.

Dear Guest,We very much appreciate your feedback regarding your stay at the Novotel Pune Nagar Road. It is always a pleasure to receive positive feedback. I will share it with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Guest,Thank you very much for sparing your valuable time to review us.Look forward to welcome you back.Warm Regards,Rahul PanwarGeneral Manager

Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We truly appreciate your honest review as it helps us identify areas where we can improve our services to provide a better experience for our guests.We apologize for the inconvenience you faced during your stay, particularly with the room change due to maintenance. We understand that the miscommunication regarding the timing of the room change and the lack of advance notice caused frustration for you. Please accept our sincere apologies for this oversight in our communication process. We will certainly review our procedures to ensure that such incidents are minimized in the future.Regarding the situation where we contacted you just 10 minutes prior to the room change, we understand how this could have been disruptive to your plans and peace. Your concerns are valid, and we should have handled the situation more considerately. We deeply regret any discomfort this may have caused and will work on better managing such situations in the future.On a positive note, we're glad to hear that you found our property clean and well-maintained. Your comfort and satisfaction are important to us, and we're pleased that this aspect of your stay met your expectations.Once again, we apologize for the inconveniences you experienced and appreciate your understanding. If there's anything else you'd like to share or discuss, please don't hesitate to reach out to us directly. We value your feedback and would love the opportunity to serve you better in the future.Warm Regards, Rahul Panwar General Manager

Dear Guest,Thank you very much for sparing your valuable time to review us.Look forward to welcome you back.Warm Regards,Rahul PanwarGeneral Manager

Dear Guest,Thank you for taking the time to share your feedback regarding your dining experience at our property. We appreciate your honesty and want to address your concerns to ensure we continue to improve and meet the expectations of our valued guests.We apologize for not meeting your expectations with the quality of the South Indian food you experienced during your stay. Your feedback is valuable, as it helps us understand where we can enhance our culinary offerings. We're committed to providing a memorable dining experience for all our guests, and your comments will be taken into serious consideration as we work on improving our menu.If you would consider giving us another chance in the future, we would love the opportunity to make amends and provide you with a more satisfying experience. Your comfort and satisfaction are our top priorities.Thank you for choosing our property and for sharing your thoughts with us.Warm Regards,Rahul PanwarGeneral Manager

Dear GuestThank you for taking the time to share your feedback about your recent stay at our hotel. We greatly value your input and are pleased to hear that you found several aspects of your stay enjoyable.We're glad that our location proved to be convenient for your needs. Providing a central and accessible location for our guests is important to us, and we're delighted that it suited your purposes.It's great to know that our Wi-Fi service met your expectations. We understand the importance of staying connected, and we strive to offer reliable internet access for our guests.We're delighted that you enjoyed our breakfast offerings and found our staff to be helpful and pleasant. Your recognition of Ganesh is truly appreciated, and we'll make sure to share your kind words with him.We apologize for any inconvenience you faced due to the location of your room. We understand the importance of privacy, and we'll certainly take your feedback into consideration for future room assignments.We're pleased that the shower and bathroom facilities met your expectations. Ensuring a comfortable and well-equipped space for our guests is a top priority.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back during your future travels. If there's anything specific you'd like to experience or any preferences you have, please feel free to let us know.Warm Regards,Rahul PanwarGeneral ManagerRahul Panwar General Manager

Dear Guest,Thank you very much for sparing your valuable time to review us with a positive feedback.We look forward to welcome you back.Warm Regards,Rahul PanwarGeneral Manager

Dear Guest,Thank you very much for sparing your valuable time to review us with a positive feedback.We look forward to welcome you back.Warm Regards,Rahul PanwarGeneral Manager

Dear GuestThank you for bringing your recent experience to our attention. We are truly sorry to hear that your time at our property did not meet your expectations, and we sincerely apologize for any inconvenience you may have faced.We take guest feedback seriously, and we want to assure you that we are committed to continuously improving our services. We would appreciate the opportunity to learn more about the specific details of your experience so that we can address any issues and prevent them from occurring in the future.If you would be willing, please feel free to reach out to us directly or provide more details about your stay. Your insights will be invaluable in helping us understand where we went wrong and how we can make necessary improvements.Once again, we apologize for falling short of your expectations and for any inconvenience you experienced. Your feedback is important to us, and we hope to have the opportunity to make things right in the future.Thank you for choosing our property, and we hope to have a chance to provide you with a more positive experience in the future.Warm Regards,Rahul PanwarGeneral Manager

Dear Guest,Thank you very much for sparing your valuable time to review us with a positive feedback.We look forward to welcome you back.Warm Regards,Rahul PanwarGeneral Manager

Dear Guest,Thank you very much for sparing your valuable time to review us with a positive feedback.We look forward to welcome you back.Warm Regards,Rahul PanwarGeneral Manager

Dear Guest,Thank you very much for sparing your valuable time to review us with a positive feedback.We look forward to welcome you back.Warm Regards,Rahul PanwarGeneral Manager

Dear Guest,Thank you very much for sparing your valuable time to review us with a positive feedback.We look forward to welcome you back.Warm Regards,Rahul PanwarGeneral Manager

Dear Guest,Thank you for taking the time to share your positive feedback about your recent stay at our hotel. We are delighted to hear that you had an enjoyable experience and that various aspects of your stay contributed to your comfort and satisfaction.We're glad to know that you found our property to be a good value. Providing quality and value for our guests is important to us, and we're pleased that our offerings met your expectations.It's wonderful to hear that your room was comfortable, and that our staff was helpful during your stay. Our team takes pride in providing exceptional service, and your recognition of their efforts is truly appreciated.We're pleased that you enjoyed the variety of dishes offered in our buffet dinner and that you found the breakfast enjoyable. Our culinary team works hard to provide diverse and delicious dining experiences for our guests.Thank you for choosing our hotel and for sharing your positive thoughts with us. We're honored to have been a part of making your stay a pleasant one. If there's anything else you'd like to share or any preferences you have for your future visits, please feel free to let us know.We look forward to the opportunity to welcome you back during your travels.Warm Regards,Rahul PanwarGeneral Manager

Dear Guest,Thank you very much for sparing your valuable time to review us with a positive feedback.We look forward to welcome you back.Warm Regards,Rahul PanwarGeneral Manager

Dear Guest,Thank you very much for sparing your valuable time to review us with a positive feedback.We look forward to welcome you back.Warm Regards,Rahul PanwarGeneral Manager

Dear Guest,Thank you very much for sparing your valuable time to review us with a positive feedback.We look forward to welcome you back.Warm Regards,Rahul PanwarGeneral Manager

Dear Guest,We are truly sorry to hear about the challenges you encountered during your recent stay at our property. Your feedback is concerning and deeply disappointing, as it highlights areas where we clearly fell short of providing the experience you deserved.It's disheartening to learn that you felt our team's response was insufficient and that your concerns were not effectively addressed. Your experience does not reflect the standards we aim to uphold, and we are committed to making immediate improvements in addressing guest concerns more efficiently and effectively.We also apologize for any instances where our staff may not have met your expectations in terms of training and service. We will work diligently to provide our team with the necessary tools and training to ensure our guests' needs are met with professionalism and care.Once again, please accept our deepest apologies for the disappointment you experienced during your stay. We hope that you might consider giving us another chance to provide you with the positive and comfortable experience you deserve.Warm regards,Rahul Panwar General Manager

Dear Guest,Thank you for sharing your positive feedback about your recent stay at our property. We are delighted to hear that you had a pleasant experience and that various aspects of your stay contributed to your comfort and satisfaction.We're pleased to know that you found our property to be clean, and that you enjoyed the quality of our rooms. Maintaining a hygienic and comfortable environment for our guests is of utmost importance to us.Your kind words about our staff being courteous and proactive are truly appreciated. Our team takes pride in providing exceptional service, and your recognition of their efforts is a great source of motivation.We're glad that you had an enjoyable stay with us. If there are any specific preferences or requests you have for your future visits, please feel free to let us know. We're here to make your stays as comfortable and memorable as possible.Thank you for choosing our property and for sharing your positive thoughts with us. We're honored to have been a part of making your stay a pleasant one. We look forward to the opportunity to welcome you back during your travels.Warm Regards,Rahul PanwarGeneral Manager

Dear Guest,Thank you very much for sparing your valuable time to review us with a positive feedback.We look forward to welcome you back.Warm Regards,Rahul PanwarGeneral Manager

Dear Guest,Thank you very much for sparing your valuable time to review us with a positive feedback.We look forward to welcome you back.Warm Regards,Rahul PanwarGeneral Manager

Dear GuestThank you for sharing your delightful feedback about your recent stay at Novotel Viman Nagar. We are thrilled to hear that you had an excellent experience and that various aspects of our property contributed to your enjoyment.We're pleased to know that you found our location convenient and that you enjoyed the breakfast spread, as well as the lunch and dinner buffets. Providing a diverse and satisfying culinary experience is important to us, and we're glad our offerings met your expectations.It's great to hear that you found the rooms spacious and comfortable, and that our services were prompt. Our team takes pride in ensuring our guests have a pleasant and hassle-free stay, and your recognition of their efforts is truly rewarding.We're honored that you're considering staying with us again during your next travel. We look forward to welcoming you back and providing you with another exceptional experience.Thank you for choosing Novotel Viman Nagar and for taking the time to share your positive thoughts with us. Should you have any preferences or requests for your next stay, please don't hesitate to let us know.Warm Regards,Rahul PanwarGeneral Manager

Dear GuestThank you for sharing your positive feedback about your experience with us. We are delighted to hear that you found our hotel to be the best choice, particularly appreciating our evening lounge facility.Creating a comfortable and enjoyable environment for our guests is our top priority, and we're glad to know that our evening lounge contributed to your positive stay. It's wonderful to see that this aspect of our property left a lasting impression on you.We truly value your endorsement, and we look forward to continuing to provide you with exceptional experiences during any future visits. If there's anything else you'd like to share or any preferences you have for your next stay, please don't hesitate to let us know.Thank you once again for choosing our hotel, and we can't wait to welcome you back in the near future.Warm Regards,Rahul PanwarGeneral Manager

Dear Guest Thank you very much for sparing your valuable time to review us with a positive feedback. We look forward to welcome you back. Warm Regards, Sukhbir Singh General Manager

Dear Guest Thank you very much for sparing your valuable time to review us with a positive feedback. We look forward to welcome you back. Warm Regards, Sukhbir Singh General Manager

Dear Guest,Thank you very much for sparing your valuable time to review us with a positive feedback.We look forward to welcome you back.Warm Regards,Rahul PanwarGeneral Manager

Dear Ms. Sujata, Thank you very much for sparing your valuable time to review us with a positive feedback. We Look forward to welcome you back. Warm Regards, Sukhbir Singh General Manager

Dear Mr. Sanjay, Thank you for taking the time to tell us about your experience at the Novotel Pune Nagar Road. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Team Novotel

Dear Guest, Thank you very much for sparing your valuable time to review us. Look forward to welcome you back. Warm Regards, Team Novotel

Dear Mr. Suhas, Thank you for taking the time to tell us about your experience at the Novotel Pune Nagar Road. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we have noted your concerns and measures are in place to apply. Look forward to welcome you back. Warm Regards, Team Novotel

Dear Guest,Thank you for taking the time to provide us with your feedback regarding your recent experience at our property. We are truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the inconveniences you faced.We deeply regret that your breakfast experience was less than satisfactory. The situation you described is certainly not reflective of the high standards we aim to maintain. We apologize for the inconvenience caused by redirecting you to an alternate area, which did not meet your expectations. We understand that live counters and fresh offerings are crucial to a pleasant dining experience, and we're sorry that we fell short in this regard.The presence of insects in any part of our facility is not acceptable, and we apologize for the lapse in cleanliness. Rest assured, we will take immediate measures to address this issue and ensure that our hygiene standards are upheld to the highest level.Your feedback is invaluable to us, as it helps us understand where we need to improve. We are committed to addressing these issues and taking corrective actions to prevent similar incidents in the future.We appreciate your patience and understanding, and we hope you would consider giving us another opportunity to make amends. If you decide to stay with us again, we will do our utmost to ensure a more comfortable and positive experience.Thank you for choosing our property, and we apologize once again for any discomfort you experienced during your stay.Warm regards,Rahul PanwarGeneral Manager

Dear GuestWe sincerely apologize for the distressing experience that you and Mrs. D Kanti Kiran encountered during your recent visit to our property. We deeply regret the inconvenience caused and understand the frustration that arose from the situation.First and foremost, we would like to express our apologies for the inconvenience related to the Aadhar card requirement. We understand that the circumstances surrounding this issue were frustrating and upsetting, especially given Mrs. Kiran's health concerns. It was never our intention to cause distress, and we apologize for not being more accommodating and sensitive to your needs.We also regret that the communication regarding refunds was not clear and satisfactory during your check-out process. We understand the importance of providing accurate and prompt information, and we apologize for any confusion or frustration this may have caused.We take your feedback seriously, and we are committed to learning from this experience to improve our processes and guest interactions. Your experience is not reflective of the high standards of service that we strive to uphold.Please accept our sincerest apologies for failing to provide you with a positive experience. Your comments have been taken to heart, and we will use them to make necessary improvements to ensure that our guests are treated with the respect, care, and efficiency they deserve.While we understand that your decision to no longer stay with us is a result of this unfortunate experience, we hope you might consider giving us another chance in the future to showcase the improvements we have made based on your feedback. We genuinely appreciate your honesty and the opportunity to grow from this experience.Thank you for sharing your concerns with us, and we hope that you and Mrs. Kiran have pleasant and stress-free travels in the future.Warm regards,Rahul PanwarGeneral Manager

Dear Guest,Thank you very much for sparing your valuable time to review us with a positive feedback.We look forward to welcome you back.Warm Regards,Rahul PanwarGeneral Manager

Dear GuestWe deeply regret the inconvenience and frustration you've experienced regarding your hat that was left behind during your previous stay at our hotel. Please accept our sincerest apologies for the miscommunication and inconvenience caused to you and your friend during this matter.It's disheartening to learn that despite our initial confirmation that your hat was recovered, there was a subsequent misunderstanding, leading to its misplacement. We fully understand how important personal belongings are, and we're truly sorry for not being able to handle this situation as effectively as we should have.We understand your disappointment in the response you received from our manager. Our intention is to always provide clear and honest communication, and it seems we fell short in this case. Please know that we take this feedback seriously and are committed to investigating the matter thoroughly. We will make every effort to locate your hat and ensure that a similar incident does not happen again in the future.We appreciate your patience and understanding during this situation. We understand that your trust in us has been shaken, but we hope you might consider giving us another opportunity to rectify this situation and to provide you with the level of service and honesty you rightfully expect.Thank you for bringing this to our attention, and we truly hope to have the chance to restore your faith in our property.Warm regards,Rahul PanwarGeneral Manager