2/10 Terribile
Oumar DA CONCEICAO
25 ago 2025
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Starting with the check in the agent was unhelpful and put us in a room with 1 bed TWICE while we had asked for 2 beds then when we arrive in the 2 bed room the tv hdmi port was broken and unable to operate correctly .We had to call a technician when he came 30 mins later he had no experience at all in this domain so he said he would call a real technician yet no one came for the rest of the day. The day after we called again :same story he came had no experience but this guy actually try to do something yet he was just moving his hands and at the end he said he couldnt do it and he shut down the tv then said he would call someone else .you guessed it no one came so we were fed up and asked to test the tv in another room and it worked .it was only when we put down the tv and placed it outside of the room that they finally said that they would fix it and changed the tv.Changing topic the beach was full of seaweed and bassicly unusable if you dont like seaweed the facilities were overcrowded and i feel like they would close early(eg pool at 6pm) compared to other 5 star hotels we have been to . The room was outdated and looks like it came from anciet roman times nothing better then a 3 star room at most.overall horrible and could've been way better with more effort from most employees of the hotel. this is very barely a 4 stars
Oumar DA CONCEICAO
Soggiorno di 7 notti ad agosto 2025
