This is the most boring hotel we have ever stayed in the DR with terrible customer service. There are only a few bars for many guests, and you must walk a lot to get a drink. There are no bar services at the pool or beach unless you are an elite customer, which makes you walk too much, while other hotels provide excellent services, and first of all, they never say NO when you ask them for anything. There were no parties at the pool or in the hotel; the disco was great, but people did not use it much, apparently; this is very rare in the DR, where people know how to party. Getting a reservation at the specialty restaurants was also a nightmare as they are always full, but when you went there, they have many empty tables. We felt like we were staying at a senior citizen retreat with expensive amenities. There was no live music at any time, which made us think that we did not even go to the DR, where people love to party and music. We stayed in the most expensive room with a pool, and the gardeners passed several times looking at us when we were inside the room, violating our privacy. We paid to have privacy, and despite that, we complained that the hotel manager did not care about it. The hotel staff was great, but management and supervisors must be better trained to satisfy customer complaints. It has been our most expensive and boring vacation in the DR in 25 years. It is also a large hotel; you must walk a lot, while other hotels provide gulf carts transportation for guests.